Here to Serve - A United Regional Podcast

United Regional Health Care System
  • 5.0 (4)
  • Non-Profit

Here to Serve is a podcast all about spotlighting the incredible at United Regional Health Care System and the meaningful work happening within the organization and in our community every day.

  1. 4d ago

    Kristi Mahan, Speech Language Pathologist (SLP)

    Join Ryan Graves, Director of Patient Experience, as he sits down with “Kristi” Mahan, Speech Language Pathologist (SLP), for a meaningful conversation exploring: Kristi’s fulfillment as an SLP and how she helps patients of all ages improve their quality of life — especially by learning or re-learning how to communicate and swallowHer career journey from college until now, including how she loves serving as a member on the Rewards & Recognition Committee and the Brand Ambassador ProgramThe quality of rehabilitation services at United Regional and how they allow patients to stay local for servicesKristi’s advice to new staff: You will never know it all — don’t be afraid to ask questions, seek out a mentor, and share new ideas

    32 min

  2. May 21

    Carol Stiltner, House Supervisor

    Join Ryan Graves, Director of Patient Experience, as he sits down with Carol Stiltner, House Supervisor, for a meaningful conversation exploring: The nurse who showed up for her in a moment of fear — and that nurse’s act of compassion that still fuels Carol’s passion decades laterWhy she says she’s never been anywhere quite like United Regional — plus the communication mindset she lives by: listen fully and stay presentWhat it means to carry the responsibility of a house supervisor — and why Carol says she’s here to serveWhat she hopes every new nurse learns early, shaped by her work with first-year nursing students at MSU

    30 min

  3. May 7

    Andrea Anderle, Director of Clinical Education

    Join Ryan Graves, Director of Patient Experience, as he sits down with Andrea Anderle, Director of Clinical Education, for a meaningful conversation exploring: Andrea’s career journey to her current role, including United Regional’s support of her graduate educationHow creativity can spark new opportunitiesUnited Regional’s Graduate Nurse Residency Program for ADN and BSN graduates transitioning from student to confident professional in their first year of nursing, and the Nursing Apprentice Program — which was the first nursing apprenticeship in the state of Texas  —  which gives students in their final year of nursing school hands-on experience and additional benefitsShared Governance and how it empowers staff to have a voice in decisions that shape their practice, work environment, and daily work

    30 min

  4. Apr 23

    Beverly Ballard, Housekeeper

    Join Ryan Graves, Director of Patient Experience, as he sits down with Beverly Ballard, Housekeeper, for a meaningful conversation exploring: Why everyone at United Regional feels like family to herHer fight with colon cancer — twice — and her steadfast belief that God is good, even in the midst of diagnosisHer three guiding pieces of advice: have faith in God, work hard, and enjoy lifeWhat it’s like to receive care as a patient at United Regional

    20 min

  5. Apr 9

    The Cath Lab Guys Episode

    Join Ryan Graves, Director of Patient Experience, as he sits down with some of the Cath Lab team members Larry Dwyer, Cath Lab Coordinator; Chris Clark, Cardiology Nurse; Keith Anderle, Cardiology Nurse; and Zachary McGuire, Cardiology Tech, for a meaningful conversation exploring: The life‑saving care delivered every day in the Cath Lab, treating each patient like a member of the team’s own family, and the professional fulfillment that comes with a job well doneThe strong culture within the Cath Lab that supports staff retention, values shared experience and knowledge, and embraces the belief that “all of us is smarter than any one of us”Proud and lighthearted moments in the Cath Lab that bring comfort, reassurance, and smiles to patients during some of life’s most challenging experiencesPatient testimonials highlighting life‑saving cardiac care received at United Regional through advanced technology, allowing patients to stay close to home

    30 min

  6. Mar 19

    Tim Thomas and Keith Gates, Athletic Trainers

    Join Ryan Graves, Director of Patient Experience, as he sits down with Tim Thomas and Keith Gates, Athletic Trainers, for a meaningful conversation exploring: Responsibilities of athletic trainers, including pre‑ and post‑operative rehabilitation, and clearing up common misconceptions about the athletic training professionThe districts and schools United Regional serves, the services provided within those partnerships, and a day‑in‑the‑life experience for an athletic trainerThe passion and commitment that keep both athletic trainers dedicated to the fieldThe power of teamwork in delivering exceptional support to athletes within our community

    45 min

  7. Mar 5

    Dr. Brett May, general surgeon and Chief Medical Information Officer at United Regional

    Join Ryan Graves, Director of Patient Experience, as he sits down with Dr. Brett May, general surgeon and Chief Medical Information Officer at United Regional, for a meaningful conversation exploring:   Dr. May's skill set as a surgeon and compassionate provider, and how his family’s own medical journey strengthened his appreciation for empathy in careCommunicating clearly with patients and partnering with them as they navigate important decisions about their careHow Electronic Health Records enhance the patient experienceHis excitement about advancements in medical technology, including the role of artificial intelligence in supporting more face‑to‑face time with patients and improving patient‑facing toolsUnited Regional’s use of Epic’s dataset, Cosmos, and how it connects our organization with health systems across the world to help design more personalized care for each patient, including those facing rare diagnoses Learn more about Dr. May on the United Regional website.

    29 min

  8. Feb 19

    Shelley Moser, Senior Director of Quality and Safety

    Join Ryan Graves, Director of Patient Experience, as he sits down with Shelley Moser, Senior Director of Quality and Safety, for a meaningful conversation exploring: Her career path at United Regional, beginning as a respiratory care student and growing into her role leading process improvement efforts that support staff members and patientsWhat drives her passion for helping United Regional continually improveHer role in the Patient Family Advisory Council and how patient and family feedback is shaping meaningful change throughout our organizationOpportunities for improvement for our Spanish-speaking patients and families to better understand their care and ensure their needs are fully met For more information about United Regional check out our website, unitedregional.org

    22 min
See All (16)

Ratings & Reviews

5
out of 5
4 Ratings

About

Here to Serve is a podcast all about spotlighting the incredible at United Regional Health Care System and the meaningful work happening within the organization and in our community every day.

Information

  • Creator
    United Regional Health Care System
  • Years Active
    2K
  • Episodes
    16
  • Rating
    Clean
  • Copyright
    © 2026 United Regional Health Care System