In this episode of Take Five, Lindsay Conroy, Director of Policy & Strategic Engagement at The 5% Club, is joined by Phil Smith CBE, Chair of Skills England, and Maya Patel, Account Management Executive at AQA, for an open and thought-provoking conversation about Maya’s apprenticeship journey and what employers can learn from it. Maya reflects on leaving education following the disruption of Covid, choosing an apprenticeship rather than university, and making the significant decision to relocate to Manchester to begin her career with AQA. What follows is not a perfectly straight career path – and that is precisely what makes her story so valuable. Maya speaks candidly about initially choosing an area of work that she came to realise was not right for her, the isolation that can come with entering the workplace at a young age, and the importance of having managers and colleagues who were prepared to listen, recognise her strengths and help her explore different opportunities. That support enabled Maya to complete her Level 3 apprenticeship with a distinction and move towards project management and, subsequently, a developing career within AQA. The conversation explores a much broader question about apprenticeships: are they simply about gaining a qualification, or can they provide young people with something equally important – an opportunity to understand the workplace, develop confidence, discover their strengths and begin working out where they want their career to take them? Maya also offers a fascinating perspective on how young people discover apprenticeships today. Social media and apprentice influencers have helped raise awareness, but the reality of an apprenticeship can be rather different from the simple promise of “earn while you learn”. Apprenticeships require commitment and hard work, while finding and navigating the right opportunity can itself be difficult. For employers, one message comes through particularly strongly: good management matters. Taking time to understand an apprentice as an individual, recognising when they are struggling or thriving, providing opportunities to explore different areas of the organisation and helping them build networks can fundamentally change their experience. Maya also highlights the importance of apprentice communities and external networks. Unlike university, an apprenticeship does not automatically provide a ready-made peer group, and creating opportunities for apprentices to meet others going through similar experiences can be enormously valuable. Above all, this is a conversation about potential rather than perfection. Young people entering the workplace will not arrive knowing everything, and nor should they be expected to. Given support, space to learn and opportunities to explore, apprentices can bring enormous energy, curiosity and ambition into an organisation. As Maya puts it, employers may need to invest time in developing an apprentice – but with the right mentoring and support, an apprentice can become the future of your company.