After the Visit

Brendon Welsh
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After the Visit delves into the often-overlooked moments that follow customer meetings, where true relationships are forged and maintained. Hosted by Brendon Welsh, this podcast features candid conversations with sales leaders and industry experts who share their insights on building trust, executing strategies, and navigating the complexities of post-meeting dynamics. Whether you're a seasoned sales professional or new to the field, "After the Visit" offers valuable perspectives on how to turn every customer interaction into a lasting connection.

Episodes

  1. Mar 17

    From Meetings to Mastery: Sales Follow-Up Tips | Jackson Price

    The conversation delves into the management of sales teams, the frequency and challenges of customer meetings, the transition to online meetings, the importance of note-taking and follow-up, relationship progression, follow-up strategy, follow-up frequency and timelines, friction points after client meetings, sales rep post-meeting actions, visibility and expectations in sales management, and eliminating friction points after client meetings. Takeaways Sales Team ManagementCustomer MeetingsFollow-up Process Chapters 00:00 Sales Team Management and Daily Routine05:32 Importance of Note-Taking and Follow-Up11:00 Importance of Follow-Up Clarity and Speed21:16 Sales Rep Post-Meeting Actions32:28 Eliminating Friction Points After Client Meetings

  2. Mar 3

    Sales Isn’t Deterministic, It’s Probabilistic: The Mindset That Keeps Deals Alive | Nigel Slater

    summary In this episode of After the Visit, Brendon Welsh interviews Nigel Slater, head of business development at LORAM, discussing the realities of customer conversations post-visit. They explore the daily operations of sales reps, the importance of follow-up, effective note-taking practices, maintaining customer relationships, team dynamics, visibility in sales, managing customer expectations, and strategies for effective follow-up. The conversation emphasizes the significance of clarity and consistency in building strong customer relationships. Takeaways Sales reps often do admin work on weekends.Follow-up is crucial for maintaining customer relationships.Effective note-taking can enhance communication.Team dynamics play a significant role in sales success.Sales is probabilistic, not deterministic.Clarity in communication is essential for success.Regular check-ins help maintain customer relationships.Visibility into sales activities is important for accountability.Managing customer expectations is key to success.Speed and clarity of follow-up can prevent misunderstandings. Chapters 00:00 Introduction to Customer Conversations 00:31 Daily Operations of Sales Reps 02:07 Admin Work and CRM Practices 03:51 Challenges in Customer Meetings 05:12 Importance of Follow-Up 07:01 Best Practices for Meeting Notes 09:08 Utilizing Team Support 10:06 Note-Taking Preferences 10:57 CRM and Sales Tracking 11:46 Maintaining Customer Relationships 13:31 Dealing with Stress in Sales 15:26 Performance Tracking and Reporting 16:09 Ensuring Meeting Accuracy 18:04 Preparation for Key Meetings 19:55 Sales Team Support and Structure 21:18 Visibility and Accountability in Sales 23:34 Quality vs. Quantity in Sales Interactions 24:41 Minimizing Post-Meeting Friction 26:41 Clarity in Customer Agreements 29:29 Conclusion and Key Takeaways

  3. Feb 23

    The Art of Follow-Up in Sales | Sandor Franken

    The podcast episode explores the reality of customer conversations and the importance of effective follow-ups. It delves into the challenges of busy schedules, the significance of listening and building rapport with customers, the role of CRM systems and follow-ups, and the identification of friction points and the impact of follow-ups on customer relationships. Takeaways Effective follow-ups are crucialBuilding rapport with customers is essential Chapters 00:00 Introduction to After the Visit12:07 Challenges of Busy Schedules17:01 Listening and Building Rapport23:51 CRM Systems and Follow-Ups29:05 Friction Points and Follow-Ups

  4. Feb 12

    Why Overpromising Damages Client Trust & How to Fix It | Eliot Goldstone

    The conversation with Elliot Goldstone delves into the intricacies of sales leadership, team management, and customer relationship building. Elliot shares insights on the importance of post-meeting reflection, transparency in communication, and the value of individualized coaching for sales teams. The discussion also highlights the significance of customer and employee satisfaction in driving business success, as well as the impact of busy schedules on customer relationships. The conversation delves into the importance of preparation, communication, and transparency in sales and customer relationships. It emphasizes the significance of setting objectives, following up, maintaining leadership visibility, and ensuring CRM data quality. The discussion also highlights the value of time management and the role of communication and transparency in building trust with customers. Takeaways Reflection after customer meetingsImportance of transparency in communication Preparation is keyCommunication and transparency are essential for building trust Chapters 00:00 Introduction to Elliot Goldstone's Sales Experience06:21 Balancing Busy Schedules and Customer Relationships15:47 The Ideal Customer Visit37:28 Communication and Transparency in Customer Relationships

  • 4 Episodes

About

After the Visit delves into the often-overlooked moments that follow customer meetings, where true relationships are forged and maintained. Hosted by Brendon Welsh, this podcast features candid conversations with sales leaders and industry experts who share their insights on building trust, executing strategies, and navigating the complexities of post-meeting dynamics. Whether you're a seasoned sales professional or new to the field, "After the Visit" offers valuable perspectives on how to turn every customer interaction into a lasting connection.

Information

  • Creator
    Brendon Welsh
  • Years Active
    2026
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2026 Brendon Welsh
  • Show Website
    After the Visit