North Country Media Network

Ann Donnelly

North Country Media Network: Upstate NY’s Voices of Authority Tired of the noise? Tune into the source. The North Country Media Network is the premier audio destination for the people, businesses, and leaders shaping Upstate New York. From the Adirondacks and north to Saratoga and the Capital Region, we bring you the conversations that matter. Why Listen? - Expert Perspectives: Hear directly from the innovators and entrepreneurs driving our regional economy. - Deep-Dive Insights: Move beyond the headlines with context you won’t find on social media. - Local Heart: We celebrate the unique professional and outdoor lifestyle that makes the North Country home. Whether you're interested in business leadership, community culture, or regional growth, our curated shows keep you informed and inspired. Founded by strategist Ann Donnelly, we are committed to professional, high-fidelity storytelling for the Upstate community. Listen everywhere podcasts are found.

  1. Ray Agnew, Vice President, Hospital & Community Engagement, Glens Falls Hospital

    6d ago

    Ray Agnew, Vice President, Hospital & Community Engagement, Glens Falls Hospital

    In this episode of Building Success Stories, host Ann Donnelly sits down with F. Raymond "Ray" Agnew, the Vice President of Hospital and Community Engagement at Glens Falls Hospital. Ray shares his fascinating career trajectory, which began at the Crane School of Music, where he studied music composition and theory. From writing music for the Lake Placid Olympics to leading development and communications efforts at multiple New York colleges and at Glens Falls Hospital, Ray's story highlights the power of relationship-building. He also dives deep into the philosophy of non-profit board management, the complexities of healthcare funding, and the absolute necessity of community partnerships. Key TakeawaysA Musical Foundation: Ray's roots are in music composition, a passion he leveraged to write SUNY Geneseo's current alma mater and to compose brass fanfares and a march for the 1980 Winter Olympics in Lake Placid.The Pivot to Philanthropy: Ray entered the field of institutional advancement through a part-time position at the SUNY Geneseo alumni office, a transition he made while supporting his then-wife during her master's degree studies.Relationship Building is Key: In development and fundraising, especially for the largest gifts, interpersonal relationship building is the element that truly makes the difference.The Four W's of Board Service: Ray advises that non-profit board members must be prepared to bring four distinct contributions to the table: Wealth, Wisdom, Work, and a sense of Wonder (a true passion for the mission).Healthcare is Highly Complex: Guided by early mentors, Ray learned that hospitals are highly complex organizations, requiring strategic shifts - such as joining the Albany Med Health System in 2020 - to preserve regional access to care.A Massive Regional Lifeline: Glens Falls Hospital is a critical hub, acting as the largest employer in its region and serving a massive 6,000-square-mile area from northern Saratoga County up to Essex County.Lifelong Community Service: Beyond his professional healthcare role, Ray embodies community leadership by actively serving with the Glens Falls Symphony, High Peaks Hospice, the Adirondack Regional Chamber of Commerce, and as a Rotarian since 1990. More InformationConnect with Ray on LinkedInFind out more about Glens Falls HospitalSee upcoming gigs and watch videos of past performances More information on Ray's non-profit interests:Adirondack Regional Chamber of CommerceGlens Falls SymphonyGlens Falls RotaryHigh Peaks Hospice

    42 min
  2. John Snyder, Executive Director, The Park Theater Foundation, Glens Falls, NY

    May 26

    John Snyder, Executive Director, The Park Theater Foundation, Glens Falls, NY

    In this episode of Building Success Stories, host Ann Donnelly sits down with John Snyder, the newly appointed Executive Director of the Park Theater Foundation in Glens Falls, New York. Relocating from a remote village in Michigan's Upper Peninsula, John brings a unique blend of experience in the performing arts and nonprofit leadership to the historic downtown venue. Listen in as they discuss John’s community-driven vision for the theater, exciting new summer programming, and his ultimate goal to get Glens Falls audiences up out of their seats and dancing. Key Takeaways A Fresh Perspective:John shares his journey from managing a historic 600-seat theater in a 700-person village in Michigan to taking the helm at the Park Theater. With a background encompassing two decades as a performing musician and several years in nonprofit management, he understands both the artist's needs and the operational side of running an arts venue.Exciting Summer Events:The theater has a packed summer lineup, including a free Friday night concert series at Crandall Park featuring local and regional bands. John also reveals a new "Comedy Underground" series starting June 3. Hosted in the theater's basement space with a speakeasy vibe, the comedy showcases will run on alternating Wednesdays to attract crowds winding down from downtown's "Take a Bite" events.Bands and Brews:The Foundation is stepping outside its own venue to host "Bands and Brews" on July 25 at the Dancing Grain Farm Brewery. The family-friendly event will run from 4 p.m. to 9 p.m. and is organized in partnership with Big Brothers Big Sisters of the Southern Adirondacks.Championing Local Nonprofits:Highlighting his core belief that "we all raise each other up," John introduces the theater's new "Nonprofit of the Month" program. The inaugural partner for May is the Moreau Community Center. Patrons who use a dedicated promo code receive a 10% ticket discount, with an additional 10% of the sale donated directly to the partnered center. The Foundation is actively accepting online nominations for future nonprofit partners.Ways to Support & Engage:The Park Theater Foundation currently operates with a lean staff of 2.5 people and relies heavily on a dedicated roster of volunteers to manage show nights. Local businesses and individuals can support the local arts by becoming sponsors, purchasing memberships, or renting the venue's versatile spaces for private events. More Information Website:parktheatergf.com This interview was conducted in collaboration with the Glens Falls Business Journal. Click here to read the article online.

    29 min
  3. Kevin O’Brien, President & Insurance Sherpa, TechFirst Insurance

    May 10

    Kevin O’Brien, President & Insurance Sherpa, TechFirst Insurance

    In this episode of Building Success Stories, host Ann Donnelly sits down with Kevin O’Brien, co-founder of TechFirst Insurance Agency. With a career spanning decades—from working with industry giants like Travelers to leading family-run agencies and bank consolidations—Kevin has seen the insurance landscape transform through technology and private equity. Now, Kevin is "starting fresh" with TechFirst, a partnership with Mark Shaw of StoredTech. We dive deep into why human expertise is more critical than ever in an era of automated claims, the rising "hot topic" of cybersecurity for small businesses, and why having a local advocate in your corner can save your business from a traumatic loss. Whether you are a solopreneur thinking no one would ever hack you, or a seasoned business owner navigating rising premiums, this conversation is a masterclass in risk management and community-minded leadership. 🎙️ Key Takeaways from the Episode:The Cybersecurity Myth:Many small business owners believe they are too small to be targeted. Kevin explains why hackers "dial for dollars" looking for open ports, regardless of business size, and how modern cyber insurance provides more than just a payout—it provides a recovery team and reputation management.The Independent Agent Advantage:Learn the difference between "captive" agents and independent agents. Kevin explains how having access to 12-15 carriers allows for better "coverage stacks" and competitive pricing that a single-rate company can't match.Why Local Matters in a Claims Crisis:In a world of AI-generated checks, Kevin discusses the value of a face-to-face relationship. When a "traumatic" event like a fire or a hack occurs, having an agent who can size up the claim before you even call the carrier is vital.The "Two-to-Four Year" Rule:Kevin shares candid advice for new entrepreneurs: passion is the engine, but time management is the steering wheel. He discusses why most businesses face a "pain period" of 2-4 years before finding their stride.Giving Back as a Business Strategy:Kevin discusses his deep involvement in the Adirondack community and why the non-profit sector is a major economic driver in the North Country. 🔗 More Information:TechFirst Insurance Agency Enjoyed the episode? Be sure to Subscribe, leave a Review, and Share this episode with a fellow entrepreneur! Your support helps us bring more of Upstate New York’s voices of authority to the airwaves. #BuildingSuccessStories #InsuranceTech #CyberSecurity #SmallBusinessTips #GlensFallsNY #Entrepreneurship #RiskManagement

    1h 4m
  4. Spencer Bray & Nic Ketter, Founders, Realize Brokers & Consultants, Glens Falls, NY

    May 4

    Spencer Bray & Nic Ketter, Founders, Realize Brokers & Consultants, Glens Falls, NY

    Disrupting Upstate Real Estate: Technology, Discretion, and the $6.5M Lake George Estate with Realize Brokers Episode Overview: What do aviation, cryptocurrency, and a chance meeting at a local cigar bar have to do with the future of real estate in Glens Falls? In this episode of Building Success Stories, host Ann Donnelly sits down with Spencer Bray and Nic Ketter, the innovative co-founders of Realize Brokers. Rejecting the older, traditional methods of property brokering, this duo is rewriting the rules of the local market. Discover how their unique backgrounds—from fueling planes to working in emerging tech at General Electric—led to a real estate agency built on custom digital marketing, intense discretion, and deep community relationships. Whether you are looking to buy, thinking of selling a business, or just want to understand the shifting landscape of Upstate New York real estate, this episode is packed with insider knowledge. 🎧 In This Episode, You'll Discover: - The Ultimate Side Hustle: How a shared passion for crypto led the founders to start a side business flipping computers, graders, and even an airplane, laying the entrepreneurial groundwork for their brokerage. - Why the MLS Isn't Enough: Learn why relying solely on standard Multiple Listing Service templates puts sellers at a disadvantage, and how Realize Brokers uses custom-built property pages, 3D modeling, and drone tours to capture buyers. - The Peppermill Secret: Hear the fascinating behind-the-scenes story of how the duo used "white-glove" premium service and strict Non-Disclosure Agreements (NDAs) to privately broker the sale of a beloved 30-year-old local restaurant without panicking the staff. - Brokering a $6.5 Million Historic Estate: Get the inside scoop on the prominent sale of the 3.3-acre Green Harbor Mansion on Lake George, and the exciting new plans the buyers have for the property. - Market Insights & Wealth Preservation: Nic and Spencer break down the current "rate lock" keeping residential inventory low, the unique mechanics of commercial turnover, and why real estate remains a powerful "wealth preservation vehicle". - Rejecting the "Eat What You Kill" Culture: Find out why Realize Brokers completely ignores the traditional, hyper-competitive real estate employment model in favor of a small, heavily supported team. Explore Further & Connect: Ready to see their custom property pages or connect with the founders to discuss your real estate needs? - Realize Brokers Website: https://realizebrokers.com/ - Connect with Spencer Bray on LinkedIn: https://linkedin.com/in/spencerbray - Connect with Nic Ketter on LinkedIn: https://linkedin.com/in/nicketter More About the Show & Host: Building Success Stories offers an intimate look at the minds of the innovators and leaders shaping our region's economy. - Ann Donnelly: https://anndonnelly.com and on LinkedIn: https://linkedin.com/in/anndonnelly - Building Success Stories: https://anndonnellybuildingsuccessstories.com - North Country Media Network: https://northcountrymedianetwork.com Thanks for tuning into Building Success Stories! The best way to support the local business community is to share this podcast with one other leader who needs a spark today. This conversation began as a feature article for the Saratoga and Glens Falls Business Journals. We've partnered with them to turn those printed insights into broadcast-quality authority assets, allowing you to hear the person behind the business in their own words.

    43 min
  5. Colleen Carlson, Director of Sales, Saratoga Casino Hotel

    Apr 29

    Colleen Carlson, Director of Sales, Saratoga Casino Hotel

    In this episode, Ann Donnelly sits down with Colleen Carlson, the Director of Sales at the Saratoga Casino Hotel, to explore a career that spans decades at one of Saratoga’s most iconic properties. From her humble beginnings selling race programs at age 15 to overseeing sales for a massive complex that includes a hotel, casino, fine dining, and elite event spaces, Colleen shares the "magic" behind their "under one roof" strategy. We dive into the evolution of corporate entertainment, the power of authentic community involvement, and how being a "good neighbor" is actually the ultimate sales strategy. Key Takeaways for Business SuccessThe "Under One Roof" Advantage:Learn how integrating multiple amenities—fromMorton’s The Steakhouseto theVapornightclub and theAdirondack-style Lodge—creates a seamless experience that drives repeat business and simplifies event planning.Relationship-Driven Sales:Colleen reveals why she doesn't "go out seeking business" in the traditional sense. Instead, her deep-rooted involvement inlocal non-profits and community boardsnaturally funnels high-value events to the property.The Power of Authenticity:In an industry that can feel corporate, Colleen’s "started at 15" origin story and her focus on genuine connection remind us that people buy from people they trust.Adapting Facility Use:Discover how the property pivots its spaces—like using theFortune’srestaurant for private events or setting up custom betting stations for corporate parties—to meet modern demands.Corporate Social Responsibility:A look at the Saratoga Casino Hotel’s commitment to the community, including their$120,000 Giving Tuesdayinitiative and its impact on brand loyalty. More InformationSaratoga Casino Hotel This interview was held in conjunction with the Saratoga Business Journal.

    23 min
  6. Sharon Horton, Executive Director, Habitat for Humanity Northern Saratoga, Warren, Washington Counties

    Apr 20

    Sharon Horton, Executive Director, Habitat for Humanity Northern Saratoga, Warren, Washington Counties

    In this episode of Building Success Stories, Ann Donnelly sits down with Sharon Horton, the Executive Director of Habitat for Humanity of Northern Saratoga, Warren and Washington Counties. With a rich background spanning hospitality and major nonprofits such as the American Cancer Society, the American Heart Association, and NAMI, Sharon brings a wealth of operational and advocacy expertise to the region's housing challenges. Sharon discusses the profound, generational impact of homeownership, the organization’s strategic pivot to modular building to combat rising costs and weather delays, and the exciting new initiatives on the horizon—including a powerful "Women Build" project in Hudson Falls. Key Takeaways The Reality of the Habitat Model:Habitat for Humanity is a hand-up, not a hand-out. Families earning between 50% and 80% of the Area Median Income (AMI) must demonstrate financial readiness, establish a clear housing need, and invest "sweat equity" hours into their home or the local ReStore. Strategic Adaptation:To serve more families efficiently amid rising construction costs and unpredictable North Country weather, the organization is shifting from traditional stick-builds to high-quality, airtight modular homes. Empowering Women:The upcoming Hudson Falls project will feature a "Women Build"—a home built for a woman, by women, supported by a 4-week competitive fundraising campaign led by local female leaders. The Secret to Nonprofit Success:Standing out in a crowded charitable space requires listening first. Meeting donors, volunteers, and board members where they are and aligning with their passions is the key to sustainable growth. Building the Infrastructure:The affiliate is actively seeking passionate board members with diverse skill sets (real estate, marketing, law, construction) to help scale their operations and eventually transition into multi-unit townhome developments. More Information Learn more, apply, or donate:Visitglensfallshabitat.org. Shop or Volunteer:Check out the Southern Adirondack ReStore located right on Route 9 in South Glens Falls for unique, high-quality furniture and building materials.

    39 min
  7. Kevin Kroeze, Owner, The Use Less Store, Glens Falls NY

    Apr 7

    Kevin Kroeze, Owner, The Use Less Store, Glens Falls NY

    Embracing Sustainability with the Use Less Store in Glens Falls Discover how Kevin Kroeze has revolutionized local shopping with his eco-friendly refill store, bringing sustainable habits to Glens Falls. Learn about innovative products, community impact, and tips to start reducing waste today. This episode offers practical insights into small-scale sustainability initiatives and how local businesses can drive environmental change while effectively engaging communities. Tune in for actionable tips and inspiring stories! Key Topics: - Introduction to the Use Less Store and its refill-ery concept, emphasizing bulk and eco-friendly products - The importance of reuse, recycling, and reducing plastic waste, including practical product swaps - The role of thrifting and upcycling in supporting sustainability and reducing expenses - The challenges and opportunities of starting a small, eco-conscious business - Community engagement, marketing strategies, and collaborations, including local events like Ladies Night and farmers markets - The benefits and logistics of refilling with traditional and new products, cost savings, and environmental impact - Future plans, product sourcing, and the importance of small steps towards zero waste - The significance of location, signage, and online presence for local business success More Information: - The Use Less Store of Glens Falls website - The Use Less Store of Glens Falls Facebook

    26 min
  8. Jared Humiston, President & CEO, Adirondack Technical Solutions (ADKtechs)

    Mar 23

    Jared Humiston, President & CEO, Adirondack Technical Solutions (ADKtechs)

    In this episode, Jared Humiston, President and CEO of Adirondack Technical Solutions (ADKtechs), shares his journey from a small startup to a thriving IT service provider focused on proactive cybersecurity, strategic growth, and company culture. Discover how intentional client selection, embracing technology, and investing in team well-being have fueled their success over two decades. Key Topics Founding story: Starting with a single customer and scaling rapidly within three to four yearsEvolution of tech services: From hardware sales and on-premises solutions to cloud-based security and remote accessStrategic move: Transitioning to a multi-use facility to support growth and attract talent in upstate New YorkOperational efficiencies: Streamlining processes through AI, standardized procedures, and reducing client count for personalized serviceClient focus: Valuing quality, uptime, and proactive security over quantity of clients for better retention and less chaosCompany culture: Investing in employee benefits, team camaraderie, and reduction of turnover to improve service and moraleFuture outlook: Incorporating AI, industry consolidation trends, and expanding talent reach across the East CoastAdvice for potential clients and employees: Valuing partnership, strategic guidance, and a strong culture over purely cost-driven decisions More Information ADK Techs WebsiteJared on LinkedIn

    46 min
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About

North Country Media Network: Upstate NY’s Voices of Authority Tired of the noise? Tune into the source. The North Country Media Network is the premier audio destination for the people, businesses, and leaders shaping Upstate New York. From the Adirondacks and north to Saratoga and the Capital Region, we bring you the conversations that matter. Why Listen? - Expert Perspectives: Hear directly from the innovators and entrepreneurs driving our regional economy. - Deep-Dive Insights: Move beyond the headlines with context you won’t find on social media. - Local Heart: We celebrate the unique professional and outdoor lifestyle that makes the North Country home. Whether you're interested in business leadership, community culture, or regional growth, our curated shows keep you informed and inspired. Founded by strategist Ann Donnelly, we are committed to professional, high-fidelity storytelling for the Upstate community. Listen everywhere podcasts are found.

Information

  • Creator
    Ann Donnelly
  • Years Active
    2K
  • Episodes
    78
  • Rating
    Clean
  • Copyright
    © Copyright 2026 Ann Donnelly
  • Show Website
    North Country Media Network