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Strategies for profit-minded debt recovery leaders

Episodes

  1. May 25

    Chatbots in Collections: Smarter Workflows, Better Customer Experiences

    What separates a successful collections chatbot from one that creates more problems than it solves? In this episode of The Payoff Podcast, brought to you by Quantrax, host Andrew Wahl sits down with David Byrne to unpack how chatbots are transforming the collections industry—and why thoughtful implementation matters more than ever. David shares practical insights on building chatbot strategies that actually improve operations, customer experience, and compliance. From continuous testing and staff collaboration to real-time system integration, he explains why chatbot management should be treated with the same rigor as compliance oversight. The conversation also explores how consumer expectations have shifted post-COVID, with more customers preferring fast, self-service options over traditional engagement methods. David explains how AI-powered chatbots can help agencies meet those expectations while improving efficiency, data accuracy, and operational performance. If your organization is exploring automation, AI, digital collections, or customer experience strategy, this episode delivers a grounded, real-world look at what works—and what doesn’t. Meet our Guest: David Byrne https://www.linkedin.com/in/david-byrne-1862969b/ Learn more about Quantrax: https://www.quantrax.com/

    Chatbots in Collections: Smarter Workflows, Better Customer Experiences

  2. Apr 20

    Is your technology hurting your business valuation?

    In this episode of The Payoff Podcast, Andrew Wall speaks with Michael Lamm of Corporate Advisory Solutions about how outdated systems, poor data hygiene, and inefficient workflows can lower EBITDA and reduce sale value. Michael shares what buyers look for in collections and debt recovery businesses—and the practical steps you can take to modernize operations, improve performance, and increase your valuation multiple. If you’re planning an exit or looking to build a more valuable, scalable business, this episode breaks down what matters most. 🎧 Learn how to become exit-ready and maximize your business worth. Meet our Guest: Michael Lamm: https://www.linkedin.com/in/michaellamm/ Meet our Host: Andrew Wahl: https://www.linkedin.com/in/andrewwahl/ Learn more about Quantrax: https://www.quantrax.com/

    Is your technology hurting your business valuation?

  3. Feb 25

    Navigating the Future of Debt Collection: Essential Insights from Steve Roberto

    In this episode of The Payoff Podcast, brought to you by Quantrax, we sit down with industry veteran Steve Roberto to explore how debt collection agencies can adapt, compete, and lead through rapid change. With more than four decades of experience, Steve shares his journey from starting as a collector at 18 to helping shape modern, technology-enabled collections. The conversation cuts through the noise to focus on what actually works—today and into the future. In this episode, you’ll learn: Why a “cradle-to-grave” approach to collections builds trust, improves outcomes, and strengthens long-term relationshipsHow AI and intelligent automation can increase efficiency, reduce costs, and improve consumer experiences—without losing the critical human elementWhat industry consolidation really means for agencies, and how mergers can create strategic advantagePractical ways to overcome resistance to new technology, manage compliance, and adapt to generational workforce shiftsGrounded, insightful, and highly practical, this episode offers a clear-eyed look at digital transformation, margin pressure, and the evolving role of people in a more automated collections environment. Essential listening for agency leaders, operators, and fintech innovators looking to future-proof their organizations. Learn more: Quantrax

    Navigating the Future of Debt Collection: Essential Insights from Steve Roberto
  • 3 Episodes

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Strategies for profit-minded debt recovery leaders

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