Work In Process (a bpmd podcast)

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Work In Process is the podcast for leaders who are responsible for improving how their organisation actually works. If you lead process, transformation, IT, enterprise architecture, data or operations, and you are accountable for turning strategy into execution, this podcast is for you. Hosted by Liam O'Neill and Sam Lewis of bpmd, each episode cuts through the noise to focus on what it really takes to turn investment in tools, teams and programmes into bottom line results. We talk to practitioners, leaders and specialists who are doing this work for real. No theory for the sake of it. Just honest conversations about building structured, data led and outcome focused approaches to change. Follow the show so you do not miss a new episode.

Episodes

  1. Seeing the Work You Shouldn’t Be Doing: Process Intelligence, Hidden Factories and the Future of CI with Paul Rudge

    9H AGO

    Seeing the Work You Shouldn’t Be Doing: Process Intelligence, Hidden Factories and the Future of CI with Paul Rudge

    In this episode, Liam O’Neill speaks with Paul Rudge, Process Intelligence Manager at RS Group, where he is helping to bring together nearly two decades of continuous improvement experience with a new generation of process intelligence capability. Paul has spent most of his career in Lean and Six Sigma roles, working hands-on with teams to drive improvement across complex operational environments. More recently, his focus has shifted towards using data and process mining to understand how work actually happens at scale, particularly in the context of RS Group’s SAP S/4HANA transformation. This is a practical and grounded conversation about what really changes when you move from traditional continuous improvement to a more data-led, process intelligence approach, and why greater visibility does not automatically make improvement easier. They discuss: Why process intelligence can be “almost too powerful” at first, and how insight overload can slow you down rather than speed you upThe shift from improving hundreds of small things to focusing on a handful of changes that genuinely move the needleWhy most organisations underestimate the scale of variation in their processes, and what happens when you finally make that visibleThe concept of the “hidden factory” and how process intelligence exposes the rework, manual touches and workarounds that traditional reporting never showsWhy years of well-intentioned customisation can make processes worse, and how standardisation can be a counterintuitive improvementThe gap between what people think the process is and what is actually happening in realityHow process intelligence supports ERP transformation by revealing complexity, reducing variation and identifying unnecessary work before migrationWhy governance only works when accountability and visibility are in place together, and how making processes visible can drive behaviour change on its ownThe importance of validating data with subject matter experts, and why even the best tools can produce misleading conclusionsWhere AI is starting to add value in process and CI work, and why it still depends heavily on human judgement and critical thinkingWhy continuous improvement as a discipline has been slower than expected to adopt AI, despite its potentialPaul brings a pragmatic perspective shaped by years of experience delivering change in real organisations. If you are working in continuous improvement, process management, transformation or ERP delivery and trying to make sense of how process intelligence and AI fit into that world, this episode will give you a clear and honest view. Host: Liam O’Neill, Managing Director at bpmd Guest: Paul Rudge, Process Intelligence Manager at RS Group

    29 min
  2. Trust the Data, Focus on the Humans: 14 Years of Process Leadership with Aafke Post

    APR 21

    Trust the Data, Focus on the Humans: 14 Years of Process Leadership with Aafke Post

    In this episode, Liam O'Neill speaks with Aafke Post, Senior BPM Solution Manager at Philips, where she has spent 14 years building and leading enterprise process governance across complex, multi-country environments. Aafke's background is genuinely unusual for someone in this space. She started as a sports performance coach before studying Communication and Multimedia Design, and it is that combination of systems thinking and design thinking, always anchored to the end user, that has shaped everything she has done since. This is a thoughtful and wide-ranging conversation about what it actually takes to make process work useful rather than just correct. They discuss: Why teaching people to abseil taught her more about trusting a process than any business programmeHow she discovered a formal process framework at Philips that nobody in the business knew existed, and what that moment clarified for herWhy a technically correct process that does not serve the people who use it has already failedThe gap between how organisations work and how they think they work, and why that gap is so persistentWhat good process ownership actually looks like and why it is rarer than most organisations realiseWhy clean, consistent, agreed-upon data is the foundation everything else depends on, and how hard it is to get there in practiceHow she built a chatbot in Copilot Studio, and what the transcripts of user conversations revealed about the real gaps in the process frameworkWhere AI is heading in the process space and why organisations without a strong data foundation will struggle to benefit from itAafke brings a perspective that is both deeply practical and genuinely different from most people working in this field. If you lead process, transformation, IT or enterprise architecture and you are trying to build something that people will actually use, this episode is worth your time. Host: Liam O'Neill, Managing Director at bpmd  Guest: Aafke Post, Senior BPM Solution Manager at Philips

    31 min
  3. If Your Governance Is Weak, AI Will Accelerate the Confusion with Hana Prooij

    APR 7

    If Your Governance Is Weak, AI Will Accelerate the Confusion with Hana Prooij

    In this episode, Sam Lewis speaks with Hana Prooij, Business Process Management and Transformation Leader, formerly Head of Business Management Systems at Versuni, the global home appliances business behind some of the world's most recognised consumer brands. Hana spent over four years at Versuni, leading the design and implementation of the business management system through one of the most demanding periods the organisation faced, a full carve-out from a major multinational group, combined with an end-to-end S/4HANA deployment. Before that, she built her expertise across medical devices and consumer goods at Philips, working at the intersection of quality, process and organisational change. This is a grounded and honest conversation about what it actually takes to build a process and quality management system that the business genuinely uses. They discuss: Why Hana did not set out to work in process management and how she ended up there through a consistent pull towards reducing friction between smart people who were misalignedWhat quality management actually means in a large organisation and why it should never be a separate system from the way the business worksWhat it was like to build a management system from scratch during a carve-out, while simultaneously deploying a full S/4HANA stack and keeping the business running without interruptionWhy S/4HANA does not tolerate ambiguity and how that forces the process clarity most organisations have been avoidingHow governance becomes a stabilising force rather than a bureaucracy when it is designed well and owned at the right levelThe challenge of managing global standardisation against local variation across markets that have always done things their own wayWhy process improvement initiatives lose momentum and what it takes to keep them connected to the business rather than becoming a documentation exerciseWhy AI will not replace process thinking but will expose every organisation that has not got its governance and ownership rightIf you are responsible for process, quality, transformation or systems in a large organisation, this episode will resonate. Host: Sam Lewis, Director at bpmd  Guest: Hana Prooij, Business Process Management and Transformation Leader

    25 min
  4. Lessons From 70 Implementations: What We Know About Making Process Work

    FEB 23

    Lessons From 70 Implementations: What We Know About Making Process Work

    In this first episode of Working Process, Liam O'Neill and Sam Lewis introduce themselves and explain how bpmd evolved from a three-person startup operating out of a Surrey attic with a single client, into a specialist transformation partner working with global organisations including Sony and the BBC. This is a candid conversation about what it actually takes to make process and transformation work land as real business change, not just activity. They discuss: How bpmd found its identity after years of muddling through general project workWhy they moved away from preaching process toward asking better questionsWhat they call the process migration trap and why moving 2,000 models into a new tool rarely adds valueHow data analysis has become central to the work, and why accessibility is no longer the bottleneckThe reality of change fatigue in large organisations and how a multidisciplinary change maker function can fix itWhy adoption is consistently the harder problem, not the technologyHow they helped Lego's process team go from lacking purpose to being pivotal in one of the group's biggest ever internal transformationsWhere AI fits in, and why strong process context is becoming more critical, not lessThis is an honest and grounded conversation about what good transformation work actually looks like from the inside. If you lead process, transformation, IT, enterprise architecture, data or operations and you are accountable for turning strategy into execution, this episode is for you. Host: Liam O'Neill, Managing Director at bpmd Host: Sam Lewis, Director at bpmd

    35 min
  • 4 Episodes

About

Work In Process is the podcast for leaders who are responsible for improving how their organisation actually works. If you lead process, transformation, IT, enterprise architecture, data or operations, and you are accountable for turning strategy into execution, this podcast is for you. Hosted by Liam O'Neill and Sam Lewis of bpmd, each episode cuts through the noise to focus on what it really takes to turn investment in tools, teams and programmes into bottom line results. We talk to practitioners, leaders and specialists who are doing this work for real. No theory for the sake of it. Just honest conversations about building structured, data led and outcome focused approaches to change. Follow the show so you do not miss a new episode.

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