Insights Beyond The Counter

Outcomes
  • 5.0 (1)
  • Medicine

Insights Beyond the Counter explores the forces shaping the medication ecosystem—far beyond what patients see at the pharmacy window.  Each episode dives into the intersection of pharmacy practice, pharmaceutical innovation, and payer strategy, uncovering how decisions are made, why the system works the way it does, and what it all means for the future of healthcare access. Through candid conversations with pharmacists, industry leaders, innovators, and policy experts, we break down the trends and tensions driving today’s drug landscape. From reimbursement dynamics and prior authorization hurdles to clinical advancements and operational realities, this podcast offers clear, practical insights for professionals across pharmacy, pharma, and managed care. If you want to understand where the industry is heading—and how the pieces fit together—you’re in the right place. Welcome to Insights Beyond the Counter.

Episodes

  1. Apr 4

    The Evolution of MTM: What 2025 Tells Us About What’s Next

    In this episode of Insights Beyond the Counter, hosts Jon Grice and Lauren Adair discuss how MTM continues to prove its value - not just clinically, but economically. In this conversation, we highlight a record-breaking 2025 for MTM within the Outcomes network, with 11.6M completed claims, growing pharmacist and technician engagement, and over $190M in clinical revenue generated. But what’s most interesting isn’t just the growth, it’s the shift. We’re seeing movement beyond traditional CMRs toward adherence-driven programs, longitudinal patient engagement, and expanded clinical services like A1C and blood pressure monitoring. Looking ahead, changes tied to CMS ratings in 2027 will bring renewed focus (and volume) to CMRs, making now the time for pharmacies to rethink workflows, staffing models, and technology investments. The takeaway: MTM isn’t static. It’s evolving and pharmacies that plan for what’s next will be best positioned to capture both clinical and financial impact.

    25 min

  2. Mar 24

    Transforming Member Outreach Through Pharmacy

    In this episode of Insights Beyond the Counter, hosts Shane Hallengren and Amit Patel unpack the rapidly evolving world of health risk assessments (HRAs) and social determinants of health (SDOH) across Medicaid and Medicare. Fresh off the Medicaid Innovations Forum, Amit shares insights from health plan leaders navigating a post–Public Health Emergency landscape defined by redeterminations, workforce shortages, and persistent challenges with member contactability. Shane reflects on his years supporting Medicare performance programs and draws parallels between the two sectors—especially around how HRAs have shifted from simple “check‑the‑box” tasks to powerful tools that uncover transportation barriers, food insecurity, medication access challenges, utility instability, and more. Together, they explore: Why SDOH data is only valuable when it leads to meaningful actionHow community pharmacies—as trusted, accessible care touchpoints—are uniquely positioned to conduct sensitive assessmentsThe growing importance of rural health transformation and how pharmacies can close engagement and adherence gapsHow Outcomes is supporting pharmacies with technology, workflows, and scalable programs that enable efficient, person-to-person careWhat the future may hold as Medicaid and Medicare strategies continue to evolveIf you’re passionate about healthcare innovation, population health, or the expanding role of pharmacy, this conversation is packed with real-world insights you won’t want to miss.

    26 min

  3. Mar 17

    Making MTM Central to Clinical Strategy

    In this episode, host Jon Grice takes a candid and timely look at the evolving role of Medication Therapy Management (MTM) in community pharmacy. Jon raises an important question: Are pharmacists missing a critical opportunity hiding in plain sight? He explores why MTM remains essential—not just for patient care, but for the financial sustainability of today’s pharmacies. He discusses the shifting landscape where dispensing margins have eroded, clinical services have become the new value driver, and yet emotional and historical frustrations with payers may be holding some pharmacists back from embracing what’s next. Drawing on conversations with industry leaders and his own lived experience as an independent pharmacist, Jon challenges listeners to re‑examine assumptions, recognize cognitive biases, and reconnect with the shared goals of insurers, pharmacies, and patients. Whether you're a chain pharmacist, an independent owner, or someone trying to understand the future of clinical care, this episode offers a grounded, honest look at where MTM stands—and where it needs to go next.

    12 min
  • 3 Episodes

About

Insights Beyond the Counter explores the forces shaping the medication ecosystem—far beyond what patients see at the pharmacy window.  Each episode dives into the intersection of pharmacy practice, pharmaceutical innovation, and payer strategy, uncovering how decisions are made, why the system works the way it does, and what it all means for the future of healthcare access. Through candid conversations with pharmacists, industry leaders, innovators, and policy experts, we break down the trends and tensions driving today’s drug landscape. From reimbursement dynamics and prior authorization hurdles to clinical advancements and operational realities, this podcast offers clear, practical insights for professionals across pharmacy, pharma, and managed care. If you want to understand where the industry is heading—and how the pieces fit together—you’re in the right place. Welcome to Insights Beyond the Counter.

Information

  • Creator
    Outcomes
  • Years Active
    2K
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © 2026 © Outcomes: Insights Beyond the Counter
  • Show Website
    Insights Beyond The Counter