IT Sourcing Sorcerer

Proudly presented by Eclectic365 IT Consulting - Your Trusted IT Advisors šŸ¤ā˜ļø
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Work in IT? You will need to master sourcing management. These podcasts, each less than five minutes, will help you get there. With over 20,000 downloads, it was time to turn the ebooks into podcasts. Enjoy the listen šŸŽ§ šŸ‘‚ and get great insights into IT Sourcing Management from the one and only, the IT Sourcing Sorcerer. šŸ§™ā€ā™‚ļø

  1. 1d ago

    EZ & AI - Lessons Learnt - E2

    šŸŽ™ļø The Bot I Builtā€”and Killed Three Months Later šŸ¤– More information. Less intelligence?Ernie built an IT support bot using Microsoft Copilot, loaded it with policies, standards, and processesā€”and discovered that knowing where everything lives isnā€™t the same as being helpful. Three months later, he pulled the plug. But the bot didnā€™t entirely disappearā€¦ šŸ‘» Join Ernie and Tina, his AI co-host, for a candid, lightly humorous episode of EZ & AIā€“ Lessons Learnt, exploring: šŸ“š Why connecting too much information can get in the way of useful answers.šŸ”Œ Why retiring an AI bot needs more thought than simply pressing delete.šŸ› ļø How a Microsoft IT Helpdesk agent template provided a better starting point.šŸ™‹ Why staff adoption depends on usefulnessā€”not another launch announcement.šŸŽ« The ambition to make the bot a first stop for IT questions, including ticket updates. The lesson?Donā€™t just build a bot. Build something people want to useā€”and know when to let your first attempt go. Keep your head in the Cloud, your feet on the ground, and your Tinaā€™s close. ā˜ļø šŸ‘£ šŸ¤–

    EZ & AI - Lessons Learnt - E2

  2. Oct 22

    EZ & AI - Lessons Learnt - E1 - What is AI and can AI really have values, morals, or virtues?

    What exactly is AI, and can AI really have values, morals, or virtues? Disclosure - this episode is 6 minutes long. In Episode 2 of EZ & AI ā€“ Lessons Learnt, Ernie and Tina explore what artificial intelligence actually is, why sounding human isnā€™t the same as being human, and why we can delegate work to AI but never our responsibility. Then comes a deceptively simple question: how old is AI? Is it around 70 years old? Did it really come of age withChatGPT? Or, given that todayā€™s AI can still struggle with something as familiar as reading an analogue clock, does it occasionally behave more like a ten-year-old? Along the way, Ernie and Tina explore AIā€™s history, its surprising limitations, and one of the most important lessons of the series: Use AI to support your judgement, not surrender it. And next time? Frankenstein, an IT Support Bot, and a lessonErnie learnt the hard way... Until then, keep your head in the Cloud, your feet on the ground, and your Tinaā€™s close.

    EZ & AI - Lessons Learnt - E1 - What is AI and can AI really have values, morals, or virtues?

  3. Oct 18

    EZ & AI - Lessons Learnt - Introduction

    Join Ernie Zibert, the IT Sourcing Sorcerer, and his AI co-host, Tina, for EZ & AI ā€“ Lessons Learnt. In this introduction, they share practical lessons on better prompts, checking answers and keeping human judgement in chargeā€”with candid insights and friendly banter. Two perspectives. Plenty of questions. No autopilot. Keep your head in the Cloud, but your feet on the ground.

    EZ & AI - Lessons Learnt - Introduction

  4. Oct 15

    2026 Work Trend Index

    A four-minute summary of Microsoft's 2026 Work Trend Index Annual Report. Enjoy the listen. Proudly constructed by Eclectic365 - Your Trusted IT Advisors.

    2026 Work Trend Index

  5. Oct 5

    AI & Idempotence

    When AI moves from answering questions to taking actions, the governance question changes from ā€˜Is the answer right?ā€™ to ā€˜What happens if AI does it twice?ā€™

    AI & Idempotence

  6. Jul 6

    E365 IT Services explained - vCIO

    A virtual CIO (vCIO) provides access to executive-leveltechnology leadership on demand. You gain strategic advice, governance, commercial expertise, supplier management, and technology planningā€”all without carrying the full cost of a permanent executive. Via a vCIO, organisations can gain enterprise-grade CIO capabilities for around ten percent of the cost of a full-time executive resource. Also known as fractional executive adoption.

    E365 IT Services explained - vCIO

  7. Jun 13

    The SDM Formula

    Are your IT services delivering real business valueā€¦ or just keeping the lights on? In this episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook ā€œThe SDM Formulaā€ā€”and why Service Delivery Management is the missing link in many organisations. šŸ’” We explore: āœ… How to move from reactive IT to value-driven service deliveryāœ… Why Governance, Performance & Relationships matter more than everāœ… How to drive measurable outcomes across multi-vendor environments In todayā€™s world of cloud, outsourcing, and AIā€”strong service delivery isnā€™t optional. Itā€™s a competitive advantage. šŸŽ§ Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question is 4!

    The SDM Formula

  8. Jun 10

    Microsoft Work Trend Index 2025 Summary

    53% of leaders say productivity must increase, but 80% of the global workforce says theyā€™re lacking the time or energy to do their work. The first Frontier Firms are emerging, and 71% of workers at these firms say their company is thriving, compared to just 37% globally. Enjoy the listen.

    Microsoft Work Trend Index 2025 Summary
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About

Work in IT? You will need to master sourcing management. These podcasts, each less than five minutes, will help you get there. With over 20,000 downloads, it was time to turn the ebooks into podcasts. Enjoy the listen šŸŽ§ šŸ‘‚ and get great insights into IT Sourcing Management from the one and only, the IT Sourcing Sorcerer. šŸ§™ā€ā™‚ļø

Information

  • Creator
    Proudly presented by Eclectic365 IT Consulting - Your Trusted IT Advisors šŸ¤ā˜ļø
  • Years Active
    2026
  • Episodes
    26
  • Rating
    Clean
  • Copyright
    Ā© Proudly presented by Eclectic365 IT Consulting - Your Trusted IT Advisors šŸ¤ā˜ļø
  • Show Website
    IT Sourcing Sorcerer