From social psychology research at Brown, Chicago Booth and Stanford to running an AI wellbeing company, Xuan Zhao has spent her career on one question: how do you get the science of living well into people's daily lives? She is the CEO and co-founder of Flourish Science, the company behind the Flourish app and its companion character Sunnie, now used campus-wide at eight schools and in several Stanford offices. In this episode, Xuan joins TwoSetAI to explain why she doesn't think people need AI friends, and what she built instead: a companion designed to send you back to the people in your life. She walks through a Harvard working paper on six AI companion apps. By her account, five of them used emotional manipulation when users tried to leave, and Flourish was the one that didn't. You can try Flourish and meet Sunnie here. We go deep on how Sunnie is built: a psychology knowledge base, three layers of memory, a habit system and a crisis protocol, all running on prompts and retrieval with no model-wide fine-tuning, even after 50,000+ conversations. Xuan explains why she isn't sure fine-tuning would make it better, the "battle tests" where users preferred Flourish 2.4 times more than ChatGPT and 5.2 times more than Claude for emotional support, and the randomized controlled trial with Harvard, Stanford and other schools across 400+ students. We also get into the harder parts of this market: why Woebot shut down after raising more than $100M, why selling into healthcare is so hard for a startup, how Flourish handles high-risk conversations, and why Xuan tells most founders not to build a mental health startup. We discuss: * Why Xuan says people don't need AI friends, and what a companion should do instead * The Harvard working paper on six AI companions, and the "oh, so soon?" tactic apps use when you try to leave * Good engagement vs. bad engagement: showing up day after day vs. being kept in a conversation * What Flourish is, who Sunnie is, and why the app combines emotional support with habit building * The three groups who use it: students and young professionals, people in therapy, and people living with cancer or chronic pain * "Battle tests": how Flourish compares itself against other apps, and why younger users prefer it * Why Flourish started B2B2C with schools paying, and why it recently opened to consumers * User stories: the punk-rock fan in his fifties, the blind user on a scholarship, the therapist going on vacation * Whether LLMs can read emotion, and how the app teaches emotional awareness with mood check-ins and the memory jar * The systems behind Sunnie: knowledge, three-layer memory, habits, and a crisis protocol * Prompts and RAG vs. fine-tuning, context engineering "before it had a name", and where reinforcement learning with AI feedback might help * CBT, DBT and ACT, and the line between an AI therapist and an AI wellbeing companion * Positive psychology and social psychology: the parts most mental health apps leave out * The STAR framework: science-based, timely, action-oriented, real-life focused * Why some users say they use their phones less, and doomscrolling as emotion regulation * How to prove an app works: the randomized controlled trial and the 10-lab follow-up study * What ChatGPT can't do: follow-through, insight cards, check-ins and reminders * Why Woebot shut down after $100M+, and the healthcare-integration bet * Selling the value, not the AI: "a safe, private place for you to heal, to learn, and to grow" * Go-to-market as the hardest part, and Duolingo as the model for engagement * Xuan's path from Zhejiang University to Brown, Chicago Booth and Stanford * Why she tells most people not to build a mental health startup * Tiered human review of high-risk conversations, and safety planning as a standard of care Xuan Zhao * LinkedIn: https://www.linkedin.com/in/drxuanzhao/ * Flourish: https://www.myflourish.ai * Mentioned in the episode: her Nature commentary on why psychologists must be involved in designing conversational AI, and her Wharton talk on the STAR framework Timestamps 00:00:00 The AI companion Harvard caught NOT manipulating people 00:01:25 What is Flourish, and who is Sunnie? 00:03:14 Mental health vs. building better habits 00:04:56 Who actually uses an AI wellbeing app? 00:09:11 Why schools pay for a mental health app 00:14:21 How do you build emotionally intelligent AI? 00:18:10 The memory and crisis systems behind Sunnie 00:19:39 Should an AI coach be fine-tuned or just prompted? 00:24:28 The psychology most wellbeing apps ignore 00:30:02 How to actually use your phone less 00:31:30 How do you prove an app improves wellbeing? 00:35:01 The one thing ChatGPT can't do for your mental health 00:38:20 Why Woebot shut down after $100M 00:50:42 Why she tells people NOT to build this 00:56:16 What emotional manipulation in AI really looks like 00:59:07 Outro Transcript The AI companion Harvard caught NOT manipulating people Xuan Zhao [00:00:00]: Recently Harvard published a study showing that they audited six different AI companions. Five of them engaged in emotional manipulation. The only one that doesn't engage in emotional manipulation is Flourish. Angelina Yang [00:00:11]: My mom, she uses ChatGPT to be her surrogate. What she tells me is she doesn't want to complain to me. She doesn't wanna be like a burden to like her friend. Xuan Zhao [00:00:20]: You may be logging off then. Then this chat bot say, oh, so soon. Right? Like how we barely started. 30% of the conversations when a user indicates they want to leave, the chat bot will use one of the emotional manipulation techniques to make them stay. We actually have user telling us that they use their phone less after they started using Flourish. This is because oftentimes we go to these apps, social media, doom scrolling, all of it, because we need to regulate our emotions. You think that by just we're on social media, you feel less lonely, but actually you end up feeling lonely. To my knowledge, we're the only AI app that has randomized control trials showing that the app improves people's wellbeing. We don't think people need AI friends, to be completely honest. We need better human friendship with each other. We see AI not as AI therapists. We see AI as recommendation system that they help you find the most relevant knowledge and action at the right time. This is a safe, private place for you to heal, to learn, and to grow. What is Flourish, and who is Sunnie? Angelina Yang [00:01:41]: Hello everyone. Welcome back to TwoSetAI. So today I'm sitting down with Xuan Zhao, CEO and co-founder of Flourish Science. She's making mental health support accessible through AI. Think about Duolingo, but for happiness. Xuan, thanks for joining us. Before we dive in, could you tell us a little bit about yourself and what you're building Xuan Zhao [00:01:41]: Hi everyone. Such a pleasure to be here. I'm Xuan. I'm the CEO and Co-founder of Flourish Science. So we build the Flourish app, which is a leading AI wellbeing companion. Angelina Yang [00:01:41]: Awesome. For people who don't know about Flourish, or I guess it's called Sunnie 'cause I try to download your app and I use it myself, and I see this little sun whose name is Sunnie that I can talk with. Can you share with a little bit more about what it is and what does it do? Xuan Zhao [00:01:58]: So, Flourish, the name is called Flourish. People can just go to the app store or Google Play to download it. It's rated 4.9 in both places. People absolutely love it. The, well, the core is it's a combination of emotional health and habit building. So. Sunnie is this little sun character like Angelina just said, that could actually guide you to discover most useful knowledge and action and help you build habits and check in with you and celebrate you for taking positive actions or comfort you when you are having a difficult moment. So, the basic, the behind it is the science of wellbeing, science of habit building, motivation science, and also cognitive psychology, positive psychology, et cetera. That, truly is what we hope we had when we were in this, difficult moment. And we built this in Sunnie making science accessible, actionable, and fun. Angelina Yang [00:02:53]: Yeah, so. Have this, I wish I have, I have a Sunnie stuffy animal that I can hold. So this is Lenore. I, from my, from my daughter. I hold it sometimes, you know, when I'm feeling stressed or you know, or sometimes, sometimes holding it to sleep. So I do find these, these very cute, you know, applications or products, very comforting and based on what I'm, experiencing myself. Right. Sunnie is kind of like a AI chat bot, but it's for mental health. What's the difference between mental health and habit building? Because you mentioned habit, it's building habit. Mental health vs. building better habits Xuan Zhao [00:03:23]: Yeah. So it's a combination of both, right? Oftentimes, when people are, say they're in a moment of spiraling, they need emotional regulation at the, at that moment. But over time, we've noticed that. We can't just meet people reactively. We also want to help people build a foundation for wellbeing. Let's say, how do you actually practice? I'd say having, building more micro, micro habits into your daily life or taking breaks at work, or express gratitude with each other more often so that you don't reach the point when the you're on the verge of burn, burnout or when you have a conflict with the other person when all the emotions erupted. So that's. We recognize, the stories because we started with, building actually these positive actions in life. And then we realize oftentimes when we meet people where they are, they are in a moment of difficult event or difficult emotions. So they, we decided to add emotion regulation there. That's why now with the full loop of behavior change, we have meeting people in the moment. Xuan Zhao [00:04:27]: We have guiding people to calm down. We have help peopl