Episode Overview In this episode of LEAD UNI, host Jesse Heath sits down with Pam Kelly, Library Assistant II at the UNI Museum. Although Pam's work encompasses a wide range of museum operations, including donor records, accessions, research support, and collections management, much of her leadership impact comes through her work with student employees. Pam has developed a reputation for creating a workplace where students feel welcomed, valued, and supported. Her approach to leadership is grounded in a simple but powerful idea: people perform at their best when they know they matter. Rather than simply supervising student employees, Pam sees her role as mentoring them, helping them build skills, gain confidence, and prepare for what comes next. Key Themes From Supervision to Mentorship Pam discusses the difference between simply assigning tasks and investing in the growth and development of the people doing the work. Creating Belonging Through Connection A strong team culture does not happen by accident. Pam shares how intentional connection and inclusive team experiences can help people feel comfortable, valued, and part of something larger than themselves. High Expectations and Genuine Care Pam demonstrates that accountability and encouragement are not opposites. Leaders can hold people to high standards while simultaneously making sure they know they are believed in and supported. What You'll Learn Why leaders should think of themselves as mentors - not just supervisorsHow belonging and connection influence team performanceWhy high expectations are more effective when paired with genuine belief in employeesHow to recognize progress, growth, and learning - not just final resultsHow leaders can help employees understand the purpose behind their work Memorable Takeaways People are more willing to invest in a team when they feel valued, respected, and included.High expectations and genuine care can - and should - exist together.Leadership is not just about getting the work done; it's about helping people become better at the work.Recognizing growth and progress can be just as important as celebrating the final result.A leader's job is not simply to manage tasks, but to help people see what they are capable of. About the Guest Pam Kelly serves as a Library Assistant II within the UNI Museum at the University of Northern Iowa. In addition to supporting museum operations, collections, research, and administrative processes, Pam works closely with student employees and plays an important role in their professional development. Known for her dedication to student employees, Pam has created a team environment centered on connection, belonging, high expectations, and genuine care. Her approach demonstrates how leaders at every level can make a lasting impact by helping people feel seen, valued, and invested in the work they do. About LEAD UNI LEAD UNI is a leadership podcast from the University of Northern Iowa that highlights real leadership experiences from across campus. Each episode explores defining moments, challenges, and practical advice from UNI leaders. LEAD stands for Learn, Engage, Advance, Develop - a framework designed to support leadership growth at every level.
