Harvard Business Review

HBR

At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

  1. Former Jamba Juice CEO James D. White: Empathy Is a Talent That Can Be Taught

    1h ago

    Former Jamba Juice CEO James D. White: Empathy Is a Talent That Can Be Taught

    Former Jamba Juice CEO James D. White: Empathy Is a Skill That Can Be Taught 1 Dec 2022 --- James D. White considers himself “an unlikely public company CEO.” His first job out of college was handling sales for Coca-Cola’s Minute Maid division in some of Missouri’s “sundown towns,” where potential customers would imply that, as a Black man, it would be “unhealthy” for him to stick around past sunset. Nevertheless, White rose through the ranks at Coca-Cola and would go on to hold executive positions at Safeway, Gillette, and Nestlé Purina before becoming CEO, chair, and president of Jamba Juice from 2008 to 2016, where he led an impressive effort to reinvent the brand. He has more than 20 years of experience on boards, including The Honest Company, where he serves as chair. Recently, he’s begun sharing his personal journey, and works with today’s leaders to ensure that an anti-racist world becomes the new normal. White is the co-author with his daughter Krista of "Anti-Racist Leadership: How to Transform Corporate Culture in a Race-Conscious World" (https://www.amazon.com/Anti-Racist-Leadership-Transform-Corporate-Race-Conscious/dp/1647821975). Tackling systemic racism, White says, requires business leaders to treat it like any serious company goal: it's baked into the strategy, and gets worked on daily, weekly, and monthly. “This is work that must be measured,” he says. This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/my-library/preferences?movetile=newworldofwork. Follow us: https://hbr.org/ https://www.linkedin.com/company/harvard-business-review/ https://www.facebook.com/HBR/ https://twitter.com/HarvardBiz https://www.instagram.com/harvard_business_review Sign up for Newsletters: https://hbr.org/email-newsletters #HarvardBusinessReview #NewWorldofWork #AntiRacism Copyright © 2022 Harvard Business School Publishing. All rights reserved. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Learn more about your ad choices. Visit megaphone.fm/adchoices

    40 min
  2. How Etsy Identified Its Purpose and Executed a Turnaround | Cold Call

    3h ago

    How Etsy Identified Its Purpose and Executed a Turnaround | Cold Call

    How Etsy Found Its Purpose and Crafted a Turnaround | Cold Call 12 Jul 2023 --- Etsy, the online seller of handmade goods, was founded in 2005 as an alternative to companies that sold mass-manufactured products. The company grew substantially but remained unprofitable under the leadership of two early CEOs. Ten years later, Etsy went public and was forced into a new arena, where it was beholden to stakeholders who demanded financial success and accountability. Unable to contain costs, the company was almost bought out by private equity firms in 2017 – until CEO Josh Silverman arrived with a mission to save the company financially and, in the process, save its soul. Harvard Business School professor Ranjay Gulati discusses the purpose-driven turnaround Silverman and his team led at Etsy – to make the company profitable and improve its social and environmental impact – in the case, “Etsy: Crafting a Turnaround to Save the Business and Its Soul.” (https://hbsp.harvard.edu/product/821092-PDF-ENG?Ntt=821092) This episode originally aired on Cold Call on March 22, 2022. You can also listen to this episode on HBR.org, and wherever you listen to podcasts: - HBR.org (transcript available here): https://hbr.org/podcast/2022/03/how-etsy-found-its-purpose-and-crafted-a-turnaround - Apple Podcasts: https://podcasts.apple.com/us/podcast/how-etsy-found-its-purpose-and-crafted-a-turnaround/id1156646189?i=1000554854577 - Spotify: https://open.spotify.com/episode/2dx8t9mEiBplJcucOS1Lwc?si=2bb154762918456c - Stitcher: https://www.stitcher.com/show/cold-call/episode/how-etsy-found-its-purpose-and-crafted-a-turnaround-201597920 - Google Podcasts: https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmhhcnZhcmRidXNpbmVzcy5vcmcvaGFydmFyZGJ1c2luZXNzL2NvbGQtY2FsbA/episode/dGFnOmF1ZGlvLmhici5vcmcsMjAxNi0wOS0xNjpjb2xkLWNhbGwuMDE3MQ?sa=X&ved=0CAIQuIEEahcKEwjQlsH78vz_AhUAAAAAHQAAAAAQLA Series Description: Harvard Business School’s legendary case studies, distilled into podcast form. About Harvard Business Review: Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, books, and digital content and tools published on HBR.org, Harvard Business Review aims to provide professionals around the world with rigorous insights and best practices to help lead themselves and their organizations more effectively and to make a positive impact. Learn more at www.hbr.org. Chapters: 00:00 – Intro 2:02 – Financial and Social Performance 6:27 – Defining Deep Purpose 8:46 – What Is Etsy / Founder Rob Kalin 11:38 – CEO Chad Dickerson & IPO Troubles 14:41 – CEO Josh Silverman & Making Commerce Human 22:13 – Is Deep Purpose Necessary? 24:37 – Outro Follow Harvard Business Review: https://hbr.org/ https://www.linkedin.com/company/harvard-business-review/ https://www.facebook.com/HBR/ https://twitter.com/HarvardBiz https://www.instagram.com/harvard_business_review/ Sign up for Newsletters: https://hbr.org/email-newsletters #HarvardBusinessReview #business #management #harvardbusinessschool Copyright © 2022 Harvard Business School Publishing. All rights reserved. Learn more about your ad choices. Visit megaphone.fm/adchoices

    33 min
  3. Leading Amid Polarizing Times

    3h ago

    Leading Amid Polarizing Times

    Leading Through Polarizing Times 4 Nov 2020 --- On election day in the U.S. we talked with Harvard Business School's Frances X. Frei to discuss how we can best navigate the emotional and personal challenges of this moment. In 2017, Frei helped Uber's leaders rebuild trust with each other and the public. The co-author of "Unleashed: The Unapologetic Leader’s Guide to Empowering Everyone Around You," Frei researches how leaders can design their strategy, operations, and culture for organizations and individuals to thrive. She discusses with us: how to compartmentalize politics and work; a playbook for working with colleagues on opposite ends of the political spectrum; and the powers of inclusion and resilience in pushing forward. --------------------------------------------------------------------- At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. So we try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We enlist the foremost experts in a wide range of topics, including career planning, strategy, leadership, work-life balance, negotiations, innovation, and managing teams. Harvard Business Review empowers professionals around the world to lead themselves and their organizations more effectively and to make a positive impact. Sign up for Newsletters: https://hbr.org/email-newsletters Follow us: https://hbr.org/ https://www.linkedin.com/company/harvard-business-review/ https://www.facebook.com/HBR/ https://twitter.com/HarvardBiz https://www.instagram.com/harvard_business_review Learn more about your ad choices. Visit megaphone.fm/adchoices

    48 min

About

At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.

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