The Airline Tech Podcast

The Engine Cowl
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Join Garth Lund for a series of conversations with the leaders shaping the future of airline tech. We explore how new technology is transforming the airline business, focusing on real-world applications to drive commercial growth, improve operational performance, and enhance the passenger experience. 

Episodes

  1. MAY 5

    Ep 4: The growing role of AI in airline customer service - with Garth Lund and Xavier Orr

    Disrupted flights result in costs of over €100 million per year for large airlines like easyJet or Wizz Air.  They also drive high volumes of claims that must be managed by airline customer service teams.  In this episode, Xavier Orr joins Garth Lund to discuss the practical application of AI in airline customer service and how AirCS automates the claims process to help airlines manage disruptions more efficiently and reduce operational overheads. (0:52) Customer service pain-points for airlines and intro to AirCS (4:44) Making the difference for customers (7:01) Evolution of flight disruption (8:55) The math of disrupted flights (14:42) AI passenger claims management vs traditional decision engines (19:19) Finding the right balance for AI in customer service (28:40) Regional differences in passenger compensation (31:03) The future role of "claims farms" Published by The Engine Cowl

    35 min

  2. APR 21

    Ep 3: The underestimated potential of group travel - with Garth Lund and George Michalopoulos

    Group travel generates $30-50 billion revenue annually for airlines. Yet most airlines still rely on webforms and manually quote each group.  George Michalopoulos joins Garth Lund to talk about how Groupz is bringing group bookings into 2026.  (0:35) Intro to Groupz (1:35) Group revenue and potential upside (2:32) Group booking pain-points for airlines and their customers (8:35) Mitigating revenue management risks  (10:27) Preparing for agentic bookings (13:40) Going live with Nouvelair  (15:16) The travel agent’s perspective  (18:15) Buy vs build Published by The Engine Cowl

    22 min

  3. APR 7

    Ep 2: How Hands In drives revenue growth for airlines through split payments - with Garth Lund and Sam Flynn

    Airlines typically lose around 5% of direct sales due to insufficient funds on the customer's credit card.  Garth Lund speaks with Sam Flynn, founder of Hands In, about how the paytech start-up is helping airlines recover millions of euros in transaction revenue using split payments.  (00:38) Intro to Hands In and split payments (05:00) The revenue upside for airlines from split payments (06:58) Air Europa case study (15:14) How split payments complement Buy Now Pay Later products (25:32) Broader fintech innovation opportunities for airlines (29:36) Split payments in other industries Check out Hands In for yourself at handsin.com Published by The Engine Cowl  Published by The Engine Cowl

    35 min

  4. MAR 21

    Ep 1: How GOscore optimizes airline ground operations using satellite data - with Garth Lund and Eli Masinter

    Every airline wants to improve on-time performance while keeping aircraft in the air for longer.  Garth Lund speaks with Eli Masinter, founder of GOscore, about how GOscore is using ADS-B satellite data to  help airlines accomplish both those goals.  (01:25) Intro to GOScore (03:04) The ADS-B satellite data powering GOscore (04:24) How different airline and airport stakeholders can use GOscore to optimize ground ops performance (09:48) Real-world use-cases for airlines (13:07) Which airlines deliver the best ground operations performance? Check out GOscore for yourself at goscore.aero Published by The Engine Cowl

    16 min
  • 4 Episodes

About

Join Garth Lund for a series of conversations with the leaders shaping the future of airline tech. We explore how new technology is transforming the airline business, focusing on real-world applications to drive commercial growth, improve operational performance, and enhance the passenger experience. 

Information

  • Creator
    The Engine Cowl
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2026 The Airline Tech Podcast
  • Show Website
    The Airline Tech Podcast