Category Pirates

Category Pirates šŸ“ā€ā˜ ļø

The authority on category design, category creation & creator capitalism. Sharing how legendary entrepreneurs, executives, marketers, and creators design business breakthroughs. By Christopher Lochhead, Eddie Yoon, & Bri Clark www.categorypirates.news

  1. 14h ago

    Apple is seven years late to foldables and takes 44% of the money

    The Wall Street Journal covers companies. Pirate Street Journal cover categories. Each week, we pick three headlines worth paying attention to and break down the category underneath. Live every Tuesday at 7 am PST / 10 am EST. See the news through a different lens. Keep reading in the Deep Dive Reports. Dear Friend, Subscriber, and Category Pirate, Here’s what we covered in this episode: 1. Apple is seven years late to a shrinking category and takes 44% of the money Apple’s first folding phone, the iPhone Duo, starts at $1,999 and ships October 23. Samsung has sold folding phones since 2019 and the category is going backwards, with shipments down 15% in the first half of this year. IDC still expects Apple to take 44% of every dollar spent on folding phones in 2026. Memory chips cost five times what they did last fall, so every iPhone went up $100 and there is no base model this year. That is price anchoring, where the first price you see decides what every other price feels like. How do you sell a $10,000 watch? Put it next to a $100,000 one. A $100 bump is nothing next to a $2,000 phone. Superconsumers, the people who care most and spend most, hate the water torture of small increases for the same old thing. They will pay a big jump for a different outcome. Christensen said incumbents get eaten from below, so fight back cheap. Look how that goes: * United and Delta. Both built cheap airlines, TED and Song, to fight low fare rivals on price. Both gone. * Apple. Charged $500 for a phone carriers gave away free, and took the smartphone mainstream. * Corning. 175 years old, invented Gorilla Glass before anyone had a use for it, up 92% this year. A folding phone is twice the glass. Apple is almost never first to create a category. It is first to cement one, and it does it by charging more. 2. Salesforce’s asset was never the software Salesforce beat and raised. ServiceNow beat. Workday and Snowflake came in strong, and Salesforce jumped 22% in a single day on a deal to plug Anthropic’s Claude into its products. The stock still trades at 16 times earnings against a ten year average of 43. Earlier this year investors decided AI coding tools meant nobody would pay for business software again. Salesforce fell about 30%. The internet called it the SaaSpocalypse. What the incumbents own is the context layer, the meaning you wrap around data so the machine knows what it is looking at. AI slop is what you get without one. Salesforce sits on 25 to 40 years of intellectual capital, everything it learned about how customers really work. The code was never the asset. 3. Nike took the word category off its own org chart Nike was worth more than $260 billion in November 2021. It is worth about $57 billion today, a 78% drop, and this month it leaves the S&P 100 after almost 18 years. Four tech companies take its seat. In 2020 Nike hired John Donahoe out of ServiceNow. With McKinsey advising, running, basketball and soccer became men, women and kids. Category experts were let go, hundreds of retail partners were cut, and direct sales climbed from under 30% of the business to 44%. The categories came quietly back in 2023. This year direct sales fell 6% and wholesale grew 6%. This is the consultant’s curse, hiring people whose real skill is cutting costs and letting them call it strategy. Going direct was never a plan to grow the category. Foot Locker has stores, salespeople and inventory, and it moves shoes. B2B2C means selling through a partner and to the person wearing the product. Sixty percent of the 25 most valuable brands on earth do it. Ninety percent of the top ten. Two categories can look identical and pay completely differently: * Sausage. Buy better beef and you lose money. Nobody pays up for Wagyu in a sausage. They want spice and bite. * Hot dogs. Ballpark went Angus and doubled the business in five years. Hebrew National charges a premium for kosher. * Nike. A marathon runner’s foot is not a point guard’s foot. Men, women and kids does not tell you that. Phil Knight retired in 2016 and has been chairman emeritus ever since. Companies drift once the founder leaves. Nike spent forty years turning running and basketball into culture, then deleted the word from its own org chart. 3 conversations to have about the news with the Pirate Eddie Bot and Pirate Christopher Bot The bots take this week’s moves and run them against your category, not somebody else’s. They come with the founding tier and they jam at 3am. * Anchor the price before you raise it. Give the bots your price list and ask them to design the premium offer that makes your increase feel small. Apple put a $2,000 phone on the table and a $100 bump disappeared. * Find your context layer. Hand the bots the things you know that nobody outside your building knows, and ask them where that turns into a product. Salesforce’s real asset is 25 years of customer knowledge. * Say your categories out loud. Ask the bots to split your customers by the problem they are solving, not by who they are. Nike swapped running and basketball for men and women and lost $200 billion. Three companies, one lesson. The money is in the category you frame, not the thing you ship. Not a founding member yet? You can join here. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead P.S. - Every story this week came down to the same move: find the problem before you go shopping for a solution. The Category Design Academy is where you do that at the category level. You name the problem only you can name, then design the category around it, so you stop competing on terms somebody else set. The next cohort starts in October. Apply now to save your seat before it sells out. šŸ‘‰ Learn more about the Category Design Academy here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe

  2. Sep 8

    Dolly told Elvis no. It was worth $10 million.

    The Wall Street Journal covers companies. Pirate Street Journal cover categories. Each week, we pick three headlines worth paying attention to and break down the category underneath. Live every Tuesday at 7 am PST / 10 am EST. See the news through a different lens. Keep reading in the Deep Dive Reports. Dear Friend, Subscriber, and Category Pirate, Here’s what we covered in this episode: 1. Dolly Parton owned her songs before anyone knew her name Elvis Presley wanted to record I Will Always Love You. The condition was half the songwriting money on a song he had nothing to do with writing. Dolly Parton said no. In her words, everybody told her, ā€œShe was out of her damn mindā€. Seven years earlier, in 1967, she started a publishing company with her uncle Bill Owens. She had no top 10 hits yet. From that year on, she owned the copyright to every song she wrote. In 1992, Whitney Houston recorded the song Elvis wanted. It sold 11 million copies in the United States. Parton was the only writer, so she got every dollar. That one cover paid her about $10 million in the 1990s alone. Dolly built her Intellectual Capital first and got famous second. Most people sell their hours and hope the money shows up later. Look at who knew the value of their value and who found out late: * Paul McCartney. Signed a deal he regretted for decades. His line: John and I didn’t know you could own songs. * Jagger and Richards. Lost their early catalog too. * Eddie and Christopher. Sold their first books to publishers and paid tuition on the lesson. * Taylor Swift. Re-recorded her own albums to get the value back. She is standing on Dolly’s shoulders. The tributes have been about her voice, as they should be. Dollywood, 23,000 jobs. The Imagination Library, 330 million books. A $450 million net worth. All of it sits on paper she signed in 1967, before most of the world had heard her sing. Rest in peace, legend. 2. A $399 duck is the cheapest way into robots Hugging Face and Pollen Robotics shipped a robot duck. It costs $399 and stands about as tall as a bowling pin. Out of the box it walks, roller skates, picks things up with its beak, and gets back up when it falls over. It sold 10,000 units in the first week. That is $4 million, and new orders are pushed past Christmas. The software is free. The simulator, the training stack, the whole control system sits on GitHub. Anyone who can code with AI can teach it a new trick over a weekend. The next day, Nvidia agreed to buy Hugging Face for $13 billion. Novelty, niche, necessity. Every new category walks that road. First it is a toy. Then it does one job well for a small group. Then people cannot live without it. * Sharper Image. Sold the first Roomba as a novelty. You play with it once and never touch it again. * The military. Used iRobot machines to find bombs. That was the niche. * Daily cleaning. Vacuuming every day, like living in a hotel. That carried the business past $1 billion. The trap is thinking one group buys all three. The Superconsumer of a novelty, the person who cares most and spends most, is a different human than the Superconsumer of a niche. 3. A $4 price cut told Elf Beauty what its makeup was really worth In February, the Supreme Court ruled 6 to 3 that the reciprocal tariffs went past the administration’s authority. So the money goes back. $128.7 billion is earmarked for refunds, and about $100 billion was out the door by early August. Walmart got $2.9 billion back and cut prices on 11,000 items, including ground beef. Shark Ninja got $247 million and used it to hold prices instead of raising them. Elf Beauty got about $50 million and ran a test. They dropped one product, the Halo Glow Skin Tint, by $4. Unit sales jumped almost 40%. They made the cuts permanent on 10% of the lineup, and net sales that quarter were up 36%. There are few items that make you get in the car and drive to the store. Ground beef is one. It is not America’s favorite protein, it is the most useful one. Burgers, taco night, pasta night, meatloaf. It stays on the list because cooking is hard. Shoppers will tell you they want every price lower. They do not mean it. They want two bucks off the thing they have to buy, so they feel fine dropping $200 on the thing they don’t. 3 conversations to have with the Pirate Eddie Bot and the Pirate Christopher Bot The bots take this week’s moves and run them against your category. They come with the founding tier and they jam 24/7. * Know the value of your value. List everything you sold your time for last month, then ask the bots which of it could have been built once and paid you forever. Dolly wrote the song. Whitney sold it. Dolly got the check. * Name your novelty, your niche, and your necessity. Describe your product and make the bots write all three versions of it, plus the different customers for each one. The duck buyer today is not the duck buyer in three years. * Find your trip driver. Give them your price list and ask which item people actually come for and which one they buy on impulse. Discount the first. Protect the second. Three stories, one idea. Everybody in them found out what their thing was really worth. The winners knew it first. Not a founding member yet? You can join here. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead P.S. - Every story this week came down to the same move: find the problem before you go shopping for a solution. The Category Design Academy is where you do that at the category level. You name the problem only you can name, then design the category around it, so you stop competing on terms somebody else set. The next cohort starts in October. Apply now to save your seat before it sells out. šŸ‘‰ Learn more about the Category Design Academy here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe

  3. Sep 4

    Podcast Category Design Part 1 Audiobook

    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe Fame gets people to press play. It does not get them to come back. Meghan Markle launched Archetypes in 2022 with one of the most recognizable names on earth behind it. Ten million downloads. Number one on Spotify in 47 countries. A People’s Choice Award. Spotify did not renew it. Meanwhile, a music nerd named Rick Beato sat down with a guitar and talked about acoustic intros for an hour. Twenty-three million views. Brand creates attention. Different creates gravity. Almost every podcast guide ever written is about the machinery. Which mic, how long, how often, the 17 growth hacks. This is the first deep discussion on podcast Category Design, built on nine years of Pirate Christopher’s battle scars building a top 0.5% show. The world does not need another podcast. It might need yours. Here’s what you’ll get inside: [00:03:43] – Your Trapped Wisdom Is the Asset: You say brilliant things you cannot remember saying a minute later. Podcasting is the cheapest way to get them out of your head. [00:11:15] – Your Podcast Has Two Audiences Now: Humans and machines. Downloads measure one of them. Your machine reputation is what AI says when a stranger asks about you. [00:17:46] – The Podcast Category Design Hexagon: Six moves for building a show only you could make. Starting with the one question almost nobody asks first: what do you desperately wish existed? [00:28:45] – The Six Symptoms of Reverse Donkey Dysmorphia: Brand over category. Attention over gravity. Content over conversations. Diagnose yourself before you hit record. [00:38:47] – Why Authentic Dialogue Becomes Premium Media: AI is making polish free and content infinite. When something goes abundant, the value moves. Here’s where it went. If you have been sitting on a podcast idea because somebody told you the party started without you, this mini-book is your permission slip. That’s how trapped wisdom becomes digital treasure. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead PS: Help like-minded pirates ā€œthink different.ā€ If reading this opened your mind to new and different thinking, share it with a friend or click the ā¤ļø button on this post so more people can learn about Category Pirates.

  4. Sep 1

    Meta agreed to pay $18 billion for what its apps did to teenagers.

    The Wall Street Journal covers companies. Pirate Street Journal cover categories. Each week, we pick three headlines worth paying attention to and break down the category underneath. Live every Tuesday at 7 am PST / 10 am EST. See the news through a different lens. Keep reading in the Deep Dive Reports. Dear Friend, Subscriber, and Category Pirate, Here’s what we covered in this episode: 1. Meta is not in the social media business. It is in the comparison business. The Journal said Meta got hit with an $18 billion fine. The real number is $12.7 billion, paid out over ten years. Meta makes about $200 billion every single year. So this ā€œpunishmentā€ costs them about 1% of one year’s money, stretched across a decade. Mouse nuts. Calling it a fine misses what really happened. Meta bought something. The other $5.3 billion only gets paid if TikTok and YouTube both agree to limit kids to one hour a day, and both pay $5.3 billion of their own. Meta turned its own punishment into a trap for its rivals. The states asked for $200 billion at the start. They settled in week two of the trial, right before Zuckerberg had to take the stand. If you judge a company by its product, you will get it wrong. Judge it by how it makes money. Meta started as FaceMash, a website that showed two photos and asked which person looked better. Every Meta product since then is that same game, just bigger. * Facebook asks: is your life better than your friend’s life? * Instagram asks: is your body better than that body? * The feed asks: is your day better than the day on your screen? Meta makes money when you compare yourself to other people. That is the whole business. This is why the new parental controls are real wins that still leave the machine running. Two weeks before signing this deal, Zuckerberg published a 6,500-word letter promising everyone a personal super-smart AI that lives inside your health, your calendar, and your relationships. The press covered the settlement. The bigger question is whether you want to hand your AI life to the company that was already keeping score. 2. NVIDIA made $59.7 billion in 90 days. Apple, Walmart, Disney, and 9 other giants combined made less. NVIDIA made $96.2 billion in three months, up 106% from last year. Data centers alone brought in $89 billion. Their profit was $59.7 billion in ninety days. That is more than the profits of Apple, Walmart, Coca-Cola, P&G, PepsiCo, Disney, McDonald’s, Costco, GM, Nike, Starbucks, and UPS added together. Next quarter, they expect $108 billion. The stock jumped 8.7% after four straight quarters where they beat expectations, and the stock dropped anyway. History teaches a lesson here. The company that sells the hardware wins the first act of a tech revolution and loses the last one. Jensen has read that same history book. One layer of the six layer cake is never enough. Smart players buy squares on the bingo card before they need them. Watch where NVIDIA’s cash went: * $6 billion for Poolside, an AI model built in America to answer China’s AI. Now every customer knows Jensen can compete with them if he wants to. * $500 billion in backup money with six Wall Street banks, to help customers who cannot afford the chips buy them anyway. * Half the data center business now comes from smaller companies, growing 100% a year. The number that matters most is money made per gigawatt of power. The Hopper chip made $18 billion per gigawatt. Blackwell makes $25 billion. Vera Rubin will make $40 billion. Jensen’s stated goal is infinity. Towns across America are voting to keep data centers out, while the company at the center of them makes more money than anyone ever has. If the backlash had real power, it would show up in these numbers. It does not. Every DoorDash order is now an AI job running in a data center. Jensen, take the job. Be the Prime Minister of AI, because the alternative is letting the Darth Vaders do the talking. 3. Pringles spent $4 million teaching AI to make every chip identical. It already paid off. The most important AI story in the news this week: The Pringle Chip. The price was four to five million dollars, for one production line in Poland. It took four years of work with Siemens. Sensors on the line check 200 pieces of information every millisecond, watching more than 200 things at once, from the size of the flour bits to where the potatoes were grown. The results: chips that are 10% better, 13% less wasted food, and the project earned back more than 40% of its cost. Belgium is next, then the US in 2027, across factories that make 705 million pounds of Pringles a year. This is regular, older-style machine learning. There is no generative AI anywhere in it. Everyone is watching the trillion-dollar AI buildout. The four million dollar one already paid for itself. Market the problem, not the technology. In a brand new category, customers want creativity. In an old category, customers want the chip to taste exactly like it did thirty years ago. People pay for sameness, and sameness is a chemistry problem: * Budweiser makes sure the beer tastes the same in Asia, Europe, Latin America and the US. August Busch III enforced it personally. * Cadbury pointed high speed cameras at melted chocolate twenty years ago to watch how it flowed, for the same reason. * Domino’s figured out how to stop water from moving out of the dough, so the crust rises. That is food science doing marketing’s job. Give AI a job that says ā€œmatch the recipe perfectly, and keep improving until every chip is identicalā€ and it beats humans every time. Nobody working that line in Poland wants to be Lucille Ball at the chocolate belt, stuffing candy in her mouth because the conveyor got too fast. This is what embedded AI looks like when it works. No big keynote speech. Just a chip that tastes right. 3 conversations to have about the news with the Pirate Eddie Bot and Pirate Christopher Bot The frameworks only pay off when you run them on your own category. Both bots come with the founding tier and jam 24/7. Take these in: * Name the category you actually monetize, not the one on your website. Ask the bots to separate what you sell from what your revenue actually rewards. Meta sells social media and monetizes comparison. * Map your six layers and pick the second square. Ask them where your competitors are already set up to compete with you, and what you would have to buy to be ready. Jensen spent $6 billion on that answer. * Find the place your customers are paying for sameness. Ask where variance is costing you, then ask what the boring machine learning fix is worth. Four million bought a 40% return on one line. The through-line this week: every one of these three companies is being described by its product and understood by its category, and the two are not the same thing. Not a founding member yet? You can join here. What’s coming up on Pirate Street Journal Tuesday episodes: three topics, thirty minutes, a couple of bongos. Mini-books and Deep Dive Reports every other Friday. Founding Members get the full DDR, everyone else gets a preview. Breaking News reports go to all paying subscribers. New episodes drop every Tuesday: three topics, thirty minutes, a couple of bongos. Our Deep Dive Reports go deep on one company or one shift, with the category read and the call attached. Founding Members get each one start to finish the day it drops, and everyone else gets the preview. Read the Deep Dive Reports here. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead P.S. - Every story this week came down to the same move: find the problem before you go shopping for a solution. The Category Design Academy is where you do that at the category level. You name the problem only you can name, then design the category around it, so you stop competing on terms somebody else set. The next cohort starts in October. Apply now to save your seat before it sells out. šŸ‘‰ Learn more about the Category Design Academy here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe

  5. Aug 29

    The Lakers sold for $12.5 billion in 72 hours

    The Wall Street Journal covers companies. Pirate Street Journal cover categories. Each week, we pick three headlines worth paying attention to and break down the category underneath. Live every Tuesday at 7 am PST / 10 am EST. See the news through a different lens. Dear Friend, Subscriber, and Category Pirate, Here’s what we covered in this episode: 1. What happens when the person who owns your team is not a fan? $12.5 billion, the most anyone has ever paid for a sports team. Mark Walter bought the Lakers less than a year ago for $10 billion, a record at the time. The team was not for sale. Josh Kushner and Bob Iger called anyway. Walter said yes inside 72 hours. The NBA caps team debt at $475 million, so nobody buys a team the way a buyout firm buys a company, mostly with borrowed money. That leaves buyers who are rich but not liquid, meaning most of their wealth is not cash they can spend today. In sports the owner is supposed to be the Superconsumer, the small group of customers who care the most and spend the most. The super of one is the super of nine. One real fan pulls about nine more in behind them. Watch what changes when the owner is a fund instead: * Ryan Smith. Overspends on his Utah players on purpose, because he is a fan. * Mark Cuban. Yelled at referees, paid the fines, delivered the only title in Mavericks history. * Mat Ishbia. Borrowed against his mortgage company to buy the Suns and bet rates would fall. They did not. * Mark Walter. Federal investigators are asking how billions in loans landed on his insurers’ books. The price rose $2.5 billion in under a year. The Lakers won nothing in that window, signed nobody, and built nothing. The number moved because the supply is fixed by a vote of the other owners, not by anything that happened on the floor. 2. Twenty percent of Amazon ebooks are written with AI Researchers scanned 14,419 self-published ebooks on Amazon. One in five was more than a quarter written by AI. Those books are 20% of the pile and 12% of the sales. Andy Hunter, who runs Bookshop.org, figures 99% of them exist to trick somebody into buying something empty. The Authors Guild’s answer is a sticker saying a human wrote it, on the honor system, which means nobody checks. Nobody is buying the sticker. People have made art with new tools since the paintbrush. Pixar raised the bar on story until the executives cried at the table or the script got thrown out. Publishing went the other way. Average book price flat for 30 years, and no attempt to grow the pie. Market the problem, not the product. Sell the thing your buyer is trying to fix, not the object you ship. Readers buy an outcome: something to do on a five-hour flight, a skill they can use Monday, a book that argues back. Every page somebody skips inside an ebook says which one they came for. No publisher reads any of it. 3. A family said no to $26 million from AI A company offered Delsia Bare and her mother, Ida Huddleston, about $26.5 million for farmland their family has worked for generations. That is roughly ten times what farmland sells for around Maysville, Kentucky, population 8,700. They said yes. Then they learned it would become a 2.2 gigawatt data center, enough electricity to run a small city. They said no. The rest of the town signed about $110 million in agreements. Town leaders signed contracts saying they could not discuss it, so nobody was allowed to know the buyer. Reporting points to Meta. The gigawatts were never the problem. Frame, name, claim. You decide what the story is about, you give it a name, and you claim it. Refuse and your opponents name it for you. A town of 8,700 wrote a better story than Meta did: secret buyer, gag order, 400 jobs pitched to a place where one in four people lives below the poverty line. Meta already owns the better answer and led with money instead. The region’s development director reads the town as 20% against, 20% for, 60% still deciding. That middle moves on relationship capital, which is trust you build by showing up. Whatever you are quietly not saying about your own work, somebody else will say it for you, and they pick the words. 3 conversations to have about the news with the Pirate Eddie Bot and the Pirate Christopher Bot The bots run this week’s moves against your category. They come with the founding tier and they jam at 3am when you are the only one still thinking about this. * Put your best customer in the room. Give the bots your last three product decisions and a description of your most obsessive customer, then make them argue each decision from that person’s side. Ryan Smith overspends on his Utah players on purpose, which is roughly what having a fan in the room costs. * Ask what outcome you actually sell. Hand them your product page and make them separate what you ship from the result your buyer wanted. Publishing never did, which is why it is arguing about stickers. * Ask what you have refused to name. Feed them the thing you are quietly not saying, then have them write the story your opponents will tell in the silence. Meta got that story written for it in Kentucky. All three headlines are the same headline. The money showed up and the relationship did not. Not a founding member yet? You can join here. New episodes drop every Tuesday: three topics, thirty minutes, a couple of bongos. Our Deep Dive Reports go deep on one company or one shift, with the category read and the call attached. Founding Members get each one start to finish the day it drops, and everyone else gets the preview. Read the Deep Dive Reports here. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead P.S. - Every story this week came down to the same move: find the problem before you go shopping for a solution. The Category Design Academy is where you do that at the category level. You name the problem only you can name, then design the category around it, so you stop competing on terms somebody else set. The next cohort starts in October and will sell out. Apply now to save your seat. šŸ‘‰ Learn more about the Category Design Academy here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe

  6. Aug 25

    WSJ celebrated Burger King’s 8.5% growth, but doesn’t get BK’s Category Design is still broken.

    The Wall Street Journal covers companies. Pirate Street Journal cover categories. Each week, we pick three headlines worth paying attention to and break down the category underneath. Live every Tuesday at 7 am PST / 10 am EST. See the news through a different lens. Keep reading in the Deep Dive Reports. Dear Friend, Subscriber, and Category Pirate, Here’s what we covered in this episode: 1. Burger King fixed the product and the company. It never touched the category. 8.5% Burger King’s US restaurants sold 8.5% more than they did a year earlier, its best quarter in two years. Wendy’s sold 7% less. Burger King earned that. Look at the work: * It bought back its biggest franchisee, a company operating about a thousand of its restaurants, to get control of its own operations again. That is a company move. * It rebuilt the Whopper. New bun, new mayo, a box that keeps it hot, and the chef who developed the Popeyes chicken sandwich. That is a product move. * It retired the King mascot, cut the menu down, and launched ā€œYou Rule.ā€ Company again. The Magic Triangle says a legendary business designs three things at the same time: the product, the company, and the category the product lives in. Burger King nailed two and left the third blank. It is still selling burgers, in the burger category, against everyone else selling burgers. The only available win is being slightly better at the identical thing, forever. Then there is In-N-Out. Family-owned since 1948, never franchised, never public, one of the shortest menus in fast food. Its secret menu (Animal Style, 4x4, protein style) is a fixed set of options, which lets super consumers, the small group of customers who buy the most and care the most, feel like insiders without slowing the line down by a second. Ask a group if they want to go get a burger and you get a shrug. Ask if they want In-N-Out and you get an answer. So what does this mean for you? If your competitor is beating you, the instinct is to out-execute them. Better product, tighter operations, sharper ads. Burger King did all three and won a fight that does not change its life. Fighting for number two in a weak category is not a strategy. 2. Reddit is the last unpaid room on the internet, and brands are showing up with a wallet. Reddit is now the most cited website in AI answers. When ChatGPT tells you which running shoe to buy, it is largely reading Reddit. Advertising revenue on Reddit hit $762 million last quarter, up 64%. So a category appeared. Agencies now sell brands 35 to 100 Reddit comments a month for $2,500. For $4,500 they will get negative posts removed or replaced. Which means brands have decided complaints are a mess to clean up. An angry customer is an engaged customer. Hate is love in motion. Make one furious Superconsumer whole, meaning the small group of customers who buy the most and care the most, and you get your loudest evangelist for the price of a refund. And when people complain about your brand, they are usually complaining about your whole category. Netflix exists because everyone hated Blockbuster’s late fees. Keurig exists because office coffee sat on a burner going bitter all morning. A thread full of complaints is a category design brief written for free by the exact people who would pay you to fix it. So what does this mean for you? You do not need $4,500 a month to plant comments about your business. You need an afternoon reading what people already say about your category and the nerve not to argue with them. 3. Mascots that celebrate brands will fizzle, but can work if they focus on customer outcomes. Crocs just introduced Niles, a six-foot crocodile that hatched from an egg on social. Liberty Mutual ran six characters and 160 ad concepts through Jim Henson’s Creature Shop to land on Liberty Biberty, a yellow ball of fuzz. System1, a firm that measures how ads actually perform, says brands quit on a new character after twelve to eighteen months, right before the compounding starts. A mascot gets more valuable the longer you run it, which makes the asset the calendar, not the character. Which is why the two smartest moves here are not new characters at all. Crocs has had a grinning crocodile in its logo since 2002, so Niles arrives with 24 years of recognition already banked. Liberty Biberty is named after a line an actor flubbed in an older Liberty Mutual ad. Both companies skipped the wait by animating something people already knew. The mascot ladder. A mascot can point at four things, and the higher it points, the longer it pays. * Brand. The Aflac duck yells the company name at you. That is all it does. * Product. Snap, Crackle and Pop are the sound of the cereal in the bowl. * Category. Mr. Clean is what the entire cleaning category promises: strong, and it works. * Outcome. The Energizer Bunny is the result you actually want, a battery that does not quit. The Doughboy did the same job and then spent a decade as a rubbery toy on your grandmother’s fridge. So what does this mean for you? Before you commission a character, ask whether you will still be running it in three years when nobody has noticed, and whether you already own something recognizable you could animate instead of starting at zero. 3 conversations to have about the news with The Pirate Eddie Bot and The Pirate Christopher Bot The bots run this week’s moves against your category. They come with the founding tier and they jam at 3am when you are the only one still thinking about this. * Audit your triangle before you audit your marketing. Give the bots your last four quarters of wins and ask which corner each one lands in. If the category column comes back empty, you are Burger King with a better bun. * Mine your complaints for the category, not the apology. Paste in your worst reviews and ask what category problem sits underneath them. Blockbuster’s late fees built Netflix. * Ladder your mascot, logo, or tagline. Ask the bots to place it on brand, product, category, or outcome, then ask what moves it up a rung. Aflac’s duck has been on the bottom for 25 years. Not a founding member yet? You can join here. New episodes drop every Tuesday: three topics, thirty minutes, a couple of bongos. Our Deep Dive Reports go deep on one company or one shift, with the category read and the call attached. Founding Members get each one start to finish the day it drops, and everyone else gets the preview. Read the Deep Dive Reports here. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead P.S. - Every story this week came down to the same move: find the problem before you go shopping for a solution. The Category Design Academy is where you do that at the category level. You name the problem only you can name, then design the category around it, so you stop competing on terms somebody else set. The next cohort starts in October. Apply now to save your seat before it sells out. šŸ‘‰ Learn more about the Category Design Academy here. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe

  7. Aug 21

    Customer Diagnostic Design Audiobook

    This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.categorypirates.news/subscribe Your prospects aren’t stalling because your pitch is weak. They’re stalling because nobody has handed them a number. There are about 3.6 million births a year in the United States. Americans buy well over 100 million pregnancy tests. That’s 25 times more tests than babies, a $500 million category built entirely out of the gap between not knowing and knowing. Nobody buys a pregnancy test for the plastic. They buy the two minutes. Every category has a fence, and most of your best prospects are sitting on it. Do I need this? Is now the time? Will I look smart or stupid in six months? A legendary diagnostic answers all three in under ten minutes and makes the answer feel personal. It’s like trying on a jacket in a store. Once you see yourself in it, you might really want it. This mini-book gives you 12 steps. Six to create your diagnostic, six to commercialize it. Plus 30 diagnostics from everyday life, scored against the six criteria, so you can steal the shape without stealing the idea. Pirates Clint and Eddie built one of these for an aesthetics company. An eight-minute Google survey that spat out a personalized pricing report in seconds. It generated hundreds of leads at zero cost against a Google CAC of nearly $100, and it gave them the cover to raise the device price 60% while the business went from $7.5 million to over $35 million in 15 months. Your Intellectual Capital is worth very little trapped in your head. It’s worth millions as a score. Here’s what you’ll get inside: [00:04:01] – Diagnostics Are Quietly Running Trillions Of Dollars Of Commerce: $18.8 trillion of household debt moves on a three-digit FICO score. A $101.9 billion diamond category moves on four letters from the GIA. [00:07:24] – Indecision Is A Category Problem, Not A Sales Problem: Pirate Eddie walked into the biggest aesthetics conference in Paris and called it word salad. Then one vial of gunk outsold every booth in the building. [00:09:39] – The Six Criteria That Separate A Legendary Diagnostic From A Quiz: One number. Fast to take. Wide enough to sting. Hard to game. Predictive. It’s also why the IQ test fails and Rotten Tomatoes doesn’t. [00:17:08] – Price Your Diagnostic In Three Currencies, Not One: Money, time, and information. Theirs was free in dollars, cheap in minutes, and wildly expensive in data. [00:22:38] – The Correlation That Built A Category: Law firms with years of SEO authority had a median AI visibility score of zero. Pirates Nick and Lydia turned that into an index, a diagnostic, and millions in revenue. If your best prospects keep telling you they love it and then never sign, this mini-book is the two-minute test you’ve been missing. That’s how you turn what you know into a number people act on. Arrrrrrr, Category Pirates šŸ“ā€ā˜ ļø Eddie Yoon Christopher Lochhead PS: Help like-minded pirates ā€œthink different.ā€ If reading this opened your mind to new and different thinking, share it with a friend or click the ā¤ļø button on this post so more people can learn about Category Pirates.

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The authority on category design, category creation & creator capitalism. Sharing how legendary entrepreneurs, executives, marketers, and creators design business breakthroughs. By Christopher Lochhead, Eddie Yoon, & Bri Clark www.categorypirates.news