Driven to Repair

John Webb
  • 5.0 (1)
  • Automotive

The Driven to Repair podcast focus' on the automotive industry with insights from industry experts and powerful stories of what drives them in their professional and personal lives.

  1. Oct 21

    EPISODE 13: The Future of Auto Claims: Rising Repair Costs, AI & Smarter Solutions

    What's driving the rising cost of automotive collision repairs, and how can the industry become more efficient without sacrificing quality? In this episode of the TenPoint Complete Podcast, host John Webb welcomes Telly Berry, Director of Vendor Management and New Product Orientation at Sedgwick, to explore the changing landscape of automotive claims management and collision repair. Telly shares insights into the rising cost of vehicle repairs, the impact of advanced automotive technology, and how Sedgwick is introducing new solutions to reduce claims costs and improve repair efficiency. The conversation also explores the role of artificial intelligence in claims processing, the importance of human expertise, and the growing opportunities in heavy-duty vehicle repair networks. Main Topics Discussed Rising Collision Repair Costs: Why repair costs continue to increase even as insurance claim volumes decline. Tow and Storage Negotiations: How managing excessive towing and storage fees can reduce unnecessary total losses and keep more vehicles repairable. AI in Automotive Claims: How artificial intelligence can accelerate estimating and claims processing while still requiring experienced professionals to ensure accuracy. Heavy-Duty Vehicle Repair: Sedgwick's expanding repair network for commercial trucks, RVs, emergency vehicles, and other specialized equipment. Improving Repair Cycle Times: Why connecting vehicles with the right repair facilities is essential for minimizing delays and controlling costs. Industry Partnerships: How collaboration between insurance carriers, repair shops, and service providers creates opportunities for greater efficiency. Whether you're a collision repair professional, insurance executive, claims manager, or automotive industry leader, this conversation offers valuable insights into the technologies, partnerships, and strategies shaping the future of automotive claims. Discover how smarter claims management can help control costs, improve repair outcomes, and keep vehicles on the road.

  2. Oct 20

    Episode 12: How to Reduce Business Costs Without Sacrificing Service

    Are overlooked business expenses eating into your profits? On this episode of Driven to Repair, John Webb of TenPoint Complete talks with Jim Lichtenberg of Schooley Mitchell about finding savings in the services businesses use every day. From telecommunications and credit card processing to waste removal, shipping, and uniforms, Jim explains how reviewing contracts, comparing market pricing, and correcting billing errors can help businesses control expenses. They also discuss TenPoint Complete's experience upgrading its communications technology and Schooley Mitchell's savings-based fee model. If you own or manage a collision repair shop or another business, this conversation offers practical ways to identify unnecessary spending while keeping the services your team needs. What the Podcast is about: Helping business owners protect profits by reviewing everyday operating expenses, negotiating better vendor agreements, and managing costs over time. Main points: Focus on costs you can control: Review service expenses to help offset pressures such as rising parts prices and supply chain costs. Look for overlooked savings: Telecom, internet, shipping, waste removal, payment processing, and uniforms are common opportunities. Compare contracts with market pricing: Longstanding vendor relationships do not automatically mean competitive rates. Choose the right solution: Service quality, technology, and business needs matter alongside price. Keep reviewing after implementation: Ongoing audits help catch billing errors and hold vendors accountable. Understand the payment model: Jim explains that Schooley Mitchell earns a percentage of implemented savings, with no upfront fee. Challenge "we're okay": Owners should verify that their expenses are competitive through a clear review process.

  3. Oct 6

    EPISODE 11: Building a Stronger Collision Repair Business with Richard C. Harrison.

    What does it take to build a stronger collision repair business in a challenging market? In this episode of Driven to Repair, John Webb sits down with Richard C. Harrison of Collision Right to explore how leadership, culture, and innovation shape a successful repair organization. Richard shares his journey from the auto glass industry to collision repair and explains Collision Right's approach to growth: preserving local shop names and customer relationships while connecting teams through shared systems and support. In this conversation, we discuss: • Growing through acquisitions while protecting local brands and their legacy • Building a workplace culture that helps attract and retain employees • Using employee feedback to support shop managers and strengthen teams • Exploring AI to improve efficiency and the customer experience • The importance of ADAS calibration, documentation, and safe repairs • Leading through declining claims and a changing industry Whether you're a shop owner, manager, or collision repair professional, this episode offers practical insights into building stronger teams and keeping customers at the center of your business.

  4. Sep 2

    EPISODE 10: Future of Collision Repair | Leadership, Safety & Service | Trent Tinsley | Driven Repair Podcast

    What does the future of collision repair look like and how can the industry work together to better support repair shops? In this episode of Driven to Repair, John Webb sits down with Trent Tinsley, incoming chair of the Collision Industry Conference (CIC), to discuss leadership, service, vehicle safety, and the challenges facing today's collision repair industry. With more than 30 years of experience, Trent shares what he has learned from working alongside body shops, insurers, OEMs, technology providers, and other industry stakeholders. He also explains why meaningful conversations, continued education, and collaboration are essential to achieving safe, proper, and high-quality vehicle repairs. In this conversation: • Trent's journey through the collision repair industry • His vision as the incoming CIC chair • Why repair shops must remain the industry's priority • The importance of safe and proper vehicle repairs • Leadership through service and collaboration • The growing shortage of skilled collision technicians • Career opportunities for the next generation • How industry stakeholders can better understand the needs of body shops If the collision repair industry wants long-term growth and sustainability, strong repair shops must be at the center of the conversation.

  5. Aug 3

    EPISODE 9: The Salty Sales Method: Ask Better Questions and Build Real Trust with Brent Long

    In this episode of Driven to Repair, host John Webb of TenPoint Complete sits down with longtime sales coach Brent Long to discuss how businesses can build trust, serve customers more effectively, and create stronger sales relationships. ​John and Brent also discuss building trust during both quick transactions and long term relationships, understanding different buyer personalities, learning through practice and failure, and making sure a company's marketing message matches the behavior of its sales team. The conversation offers practical lessons for collision repair businesses and anyone responsible for sales, customer service, or business development. Learn more about Brent Long, Salty Sales Training, and his book, The Greatest Sales Question Ever Asked, at https://www.longonlife.net​ Follow Brent Long on Linkedin Instagram Facebook Youtube ​Get a copy of his book  For the past 30+ years, Brent wakes up each morning with a desire to see his clients grow revenues and increase their impact in the Marketplace. He brings over 35 years of experience in sales, sales management, marketing management, sales training, coaching, and consulting to the table. He loves to see people win! Brent possesses a deep passion for helping people in the revenue generating business grow, flourish, and pursue excellence while leaving stereotypes behind.

  6. Jul 20

    EPISODE 8: Leading with Empathy in Collision Repair with Kena Dacus | Driven to Repair Podcast

    Kena shares how her accounting background helped her and her husband grow from a small, one-man operation into a successful two-location collision repair business. She also discusses her leadership experience with the Kansas Auto Body Association and the Society of Collision Repair Specialists, and why becoming involved in industry organizations can create new opportunities and meaningful change. The conversation also explores some of the biggest challenges facing repair facilities today, including declining claim counts, increasing operating expenses, insurance pressures, rapidly changing vehicle technology, and the growing role of AI. Most importantly, Kena explains why empathy, communication, and understanding each customer's priorities are essential to creating a better repair experience. Listen to discover how strong leadership, exceptional customer service, and investing in your team can help collision repair businesses navigate a changing industry.

    EPISODE 8: Leading with Empathy in Collision Repair with Kena Dacus | Driven to Repair Podcast

  7. Jun 23

    EPISODE 7: Patrick Crozat | Growing a Family-Owned Collision Repair Business to 60 Locations | Driven to Repair

    In this episode of Driven Repair, John Webb sits down with Patrick Crozat  of G&C Auto Body to talk about the journey of building a family-owned collision repair business from one shop into a growing MSO with 60 operational locations. Patrick shares the story of how his father started in the industry, how G&C Auto Body grew through family leadership, and how the company continues expanding through mergers, acquisitions, new locations, and a strong people-first culture. They also discuss the current challenges in the collision repair industry, including lower claim volume, rising costs, customer-pay work, AI, parts procurement, employee retention, company culture, and the importance of giving back through the Crozat Family Foundation. This is a great conversation for collision repair owners, operators, managers, and anyone interested in the future of the automotive repair industry. Meet Patrick   Visit: https://gandcautobody.com/ Instagram  faceBook

    EPISODE 7: Patrick Crozat | Growing a Family-Owned Collision Repair Business to 60 Locations | Driven to Repair

  8. Jun 4

    EPISODE 6: Collision Repair, Media, and the Future of the Industry with Jason Stahl

    In this episode of Driven to Repair, John Webb sits down with Jason Stahl from Body Shop Business and Babcox Media for a conversation about the evolution of automotive media and the changing collision repair industry. Jason Stahl has 32 years of experience as an editor, 25 of which is in B2B media, and has served as editor of BodyShop Business for the past 20 years. Originally from Cleveland, Ohio, Jason earned a Bachelor of Arts degree in English from John Carroll University and began his journalism career at a weekly newspaper, where he did everything from delivering newspapers to selling advertising space to writing articles. In this conversation, Jason shares his journey from writing and journalism to becoming one of the most recognized voices in collision repair media. He also talks about how media has shifted from print magazines and newsletters to podcasts, video, social media, SEO, and digital content. The conversation also dives into some of the biggest issues body shops are facing today, including ADAS, calibrations, insurer pushback, rising costs, AI, after-hours opportunities, and the need for shops to keep adapting. If you work in collision repair, automotive media, shop operations, or the broader aftermarket, this episode offers a valuable look at where the industry has been, where it is now, and where it may be heading next.  Learn more about Jason. https://www.bodyshopbusiness.com/ Follow Jason on Linkdin    Facebook Instagram  Youtube

    EPISODE 6: Collision Repair, Media, and the Future of the Industry with Jason Stahl
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About

The Driven to Repair podcast focus' on the automotive industry with insights from industry experts and powerful stories of what drives them in their professional and personal lives.

Information

  • Creator
    John Webb
  • Years Active
    2026
  • Episodes
    13
  • Rating
    Clean
  • Copyright
    © 2026
  • Show Website
    Driven to Repair