The Authentic Sales Manager

Harry Spaight

The Authentic Sales Manager Show with Harry Spaight is a podcast for sales leaders who want to lead with heart, stay positive under pressure, and build winning cultures rooted in trust, authenticity, and real-world leadership. Through honest conversations, transformation stories, and practical ideas, the show helps sales managers navigate brutal quotas, inspire their teams, and prove that genuine leadership can still drive results.

  1. 1d ago

    Empower Your Sales Team to Own It featuring James Ghormley

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with longtime sales leader James Ghormleyto explore what genuine empowerment looks like in sales management. Jim brings decades of experience, beginning his career at IBM before serving as a sales leader and vice president across multiple technology companies. Today, he works as a fractional sales leader with SalesQB. James explains why the best sales managers stop babysitting their people and start helping them take real ownership of their territories. The conversation explores how to create accountability without micromanaging, hire salespeople who want to run their territory like a business, support employees’ career goals without invading their privacy, and maintain the professional boundaries required to lead effectively. KEY TAKEAWAYS Empowerment Creates Ownership: Empowered salespeople take responsibility for their progress, performance, territory, and results instead of waiting for constant direction. Treat the Territory Like a Business: Sales reps should view their accounts, products, time, and opportunities as their own business—and make strategic decisions accordingly. Stop Babysitting Your Team: Excessive monitoring can cause salespeople to become guarded and hide information. Leaders should create open conversations rather than interrogations. Use a Simple Weekly Cadence: Ask what the rep accomplished last week, what they plan to achieve this week, and what support they need from their leader. Let the Rep Lead the Conversation: Strong coaching relies on thoughtful questions that allow salespeople to explain their plans, challenges, and progress in their own words. HIGHLIGHT QUOTES Empowerment is where you get them to take ownership of that progress and those metrics, and then you support them and help them achieve it. The babysitting mentality tends to make the reps pull within themselves and try to hide the details. One thing you have ultimate control over is your time and your attitude. Murphy’s Law is alive and well in sales. They need to go run that business and generate the profits and the income that they desire. FOLLOW THE CONVERSATIONConnect with James GhormleyLinkedIn: https://www.linkedin.com/in/james-ghormley-1766121/Connect with James Ghormley at SalesQB: jimgormley@salesqb.com Connect with the Authentic Sales Manager PodcastWebsite: https://authenticsalesmanager.com/Episodes: https://authenticsalesmanager.com/EpisodesYouTube: https://www.youtube.com/@authenticsalesmanagerLinkedIn (Show Page):  https://www.linkedin.com/company/the-authentic-sales-manager-podcastHost: Harry Spaight on LinkedIn https://www.linkedin.com/in/harryspaight

    Empower Your Sales Team to Own It featuring James Ghormley
  2. Jul 23

    Sensory Leadership: How the 6 Senses Drive Team Performance featuring Armen Avanessian

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with Armen Avanessian, an award-winning fintech and payments sales leader and the author of Selling Senses. With more than 20 years of frontline experience, Armen introduces a fresh approach to leadership that combines sensory influence, emotional intelligence, and spiritual intelligence to create stronger connections and better team performance. The conversation explores Armen’s concept of Sensory Leadership and the six senses that shape how employees experience their leaders. Armen explains how great leaders help people see the vision, hear more than words, create lasting memories, feel safe and valued, experience a positive culture, and connect with a deeper sense of purpose and inner wisdom. He also introduces the Leadership Experience Loop, six questions employees are silently asking after every interaction with their leader. KEY TAKEAWAYS Leadership Creates an Experience: Authentic leadership is not only about strategies, processes, and KPIs. It is about creating experiences that shape how people think, feel, trust, and perform. Help People See the Vision: Great leaders connect daily responsibilities to a bigger purpose, helping employees see the possibilities, opportunities, and future their work can create. Build the Vision Together: Mission statements, team themes, colors, and even music become more meaningful when employees help create them instead of receiving them from a “soapbox leader.” Hear More Than Words: Active listening requires leaders to notice emotion, hesitation, fear, confidence, tone, and body language—not simply the information being communicated. Create Positive Memories: Meaningful conversations, shared meals, personal connections, and memorable moments help build trust that lasts beyond a single meeting. HIGHLIGHT QUOTES “An authentic sales leader is one that is creating experiences for their direct reports that shapes how they think, how they feel, how they trust, and how they perform.” — Armen Avanessian “People will follow you based on how you make them feel.” — Armen Avanessian “Can your team see tomorrow because of your leadership?” — Armen Avanessian “Don’t be a soapbox leader.” — Armen Avanessian “When your team leaves a conversation with you, do they actually feel heard or just managed?” — Armen Avanessian “Eyes forward, ears open, heart open.” — Armen Avanessian “Every workplace has emotional memories, whether we want to acknowledge it or not.” — Armen Avanessian FOLLOW THE CONVERSATIONConnect with Armen AvanessianLinkedIn: https://www.linkedin.com/in/armen-avanessian/Armen's Book: Selling Senses:Unlocking the Power of Sensory Sales and Inner Wisdom Connect with the Authentic Sales Manager PodcastWebsite: https://authenticsalesmanager.com/Episodes: https://authenticsalesmanager.com/EpisodesYouTube: https://www.youtube.com/@authenticsalesmanagerLinkedIn (Show Page):  https://www.linkedin.com/company/the-authentic-sales-manager-podcastHost: Harry Spaight on LinkedIn https://www.linkedin.com/in/harryspaight

    Sensory Leadership: How the 6 Senses Drive Team Performance featuring Armen Avanessian
  3. Jul 16

    Leadership is Service: The WHY Matters More Than Quota featuring Kevin Hoverman

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with longtime friend and sales leader Kevin Hoverman, Vice President of Sales at Kelly Office Solutions. Drawing from decades of experience as both an individual contributor and a sales leader, Kevin shares how the most effective managers show up authentically, work alongside their teams, and genuinely care about helping people achieve their personal and professional goals. The conversation challenges the traditional leadership approach of simply assigning a quota and demanding results. Kevin explains why managers must first understand each salesperson’s personal “why”—the dreams, responsibilities, family goals, and aspirations that motivate them. Harry and Kevin also explore servant leadership, individualized business plans, the transition from salesperson to manager, continuous learning, the importance of self-awareness, and why modern technology should enhance rather than replace genuine human connection. KEY TAKEAWAYS Lead with Their WHY: Salespeople are more motivated by their personal goals, dreams, and responsibilities than by a company-assigned quota. Quota Will Take Care of Itself: When leaders help people achieve what truly matters to them, stronger performance and quota attainment naturally follow. Leadership Is Service: Authentic leadership means putting the development and success of others ahead of personal recognition. Build Individualized Business Plans: Every salesperson has different motivations, skills, and goals. Effective coaching must be personalized rather than one-size-fits-all. Protect the Human Connection: AI can support sales and marketing, but it should never replace the genuine human voice and relationships that make sales effective. HIGHLIGHT QUOTES Quota matters because if you don’t achieve quota, you won’t be employed. But quota doesn’t mean anything because if you only hit quota, you won’t achieve any of your goals.” — Kevin Hoverman “If we just focus on you achieving the things you want to achieve, quota will take care of itself.” — Kevin Hoverman “It’s hard to be an authentic human if you’re not being a human.” — Kevin Hoverman “The minute I let AI become me in my messaging, in my calls, we’re really missing what makes sales powerful, and that is the human connection.” — Kevin Hoverman “You’re the president and CEO of You, Inc., and our job is just to help you succeed.” — Kevin Hoverman “What fills my bucket is helping other people achieve their goals.” — Kevin Hoverman FOLLOW THE CONVERSATIONConnect with Kevin HovermanLinkedIn: https://www.linkedin.com/in/kevin-hoverman/ Connect with the Authentic Sales Manager PodcastWebsite: https://authenticsalesmanager.com/Episodes: https://authenticsalesmanager.com/EpisodesYouTube: https://www.youtube.com/@authenticsalesmanagerLinkedIn (Show Page):  https://www.linkedin.com/company/the-authentic-sales-manager-podcastHost: Harry Spaight on LinkedIn https://www.linkedin.com/in/harryspaight

    Leadership is Service: The WHY Matters More Than Quota featuring Kevin Hoverman
  4. Jul 9

    Authentic Intelligence: Troy Pflugner on Leading with Real AI in Sales Leadership

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with Troy Pflugner, Group Vice President, North America Commercial Sales. Troy is a highly accomplished commercial leader renowned for building high-performing teams, scaling leaders, and strengthening strategic corporate partnerships. Troy’s impressive career journey began directly in the field, helping communities build life-saving AED programs, and has grown into leading enterprise commercial teams that seamlessly bridge business growth with meaningful, people-first impact. The conversation challenges the modern corporate obsession with automated tools, exploring why the sales landscape doesn't need more artificial intelligence—it needs more authentic intelligence. Troy opens up about the raw operational struggles of transitioning from a frontline individual contributor to a strategic sales leader, why managers "bring the weather" into every workspace, and how true leadership maturity requires making yourself intentionally "dispensable" by developing others. He also shares a deeply personal look into balancing executive life with family presence, and dives into the timeless Zig Ziglar philosophy that has anchored his career trajectory. KEY TAKEAWAYS The Core of Authenticity: True authenticity requires absolute consistency. A genuine leader maintains the exact same character and values whether they are interacting with high-value customers, guiding their team, or operating behind closed doors. "Bringing the Weather": A leader’s mood, tone, and energy set the baseline for everyone around them. Managers must ground themselves in the reality that the "weather" they bring into a room directly impacts their team's performance and the trajectory of their lives. The Goal of Being Dispensable: Great sales leaders do not try to protect their jobs by micromanaging info or hoarding control. Instead, they actively aim to make themselves dispensable by empowering, mentoring, and developing the next generation of leadership beneath them. Navigating the Rep-to-Manager Transition: Moving from a top-performing individual contributor to a sales manager is a notoriously difficult shift. Troy breaks down how to stop chasing individual credit and transition into finding fulfillment through the success of others. Breaking the "All-Knowing" Habit: To grow a capable team, leaders must stop being the immediate go-to person with all the answers. Shifting toward active listening and asking better, open-ended questions resolves conflict faster and forces reps to develop critical thinking. HIGHLIGHT QUOTES "My AI is more authentic intelligence." — Troy Pflugner "You have to ground yourself in that your decisions, your actions, the weather you bring... affects the trajectory of other people's lives." — Troy Pflugner "Once you're ripe, you're rotten." — Troy Pflugner "You gotta let your steeds run." "Give yourself time to think." — Troy Pflugner FOLLOW THE CONVERSATIONConnect with Troy PflugnerLinkedIn: https://www.linkedin.com/in/troypflugner/Company: Zoll Medical Connect with the Authentic Sales Manager PodcastWebsite: https://authenticsalesmanager.com/Episodes: https://authenticsalesmanager.com/EpisodesYouTube: https://www.youtube.com/@authenticsalesmanagerLinkedIn (Show Page):  https://www.linkedin.com/company/the-authentic-sales-manager-podcastHost: Harry Spaight on LinkedIn https://www.linkedin.com/in/harryspaight

    Authentic Intelligence: Troy Pflugner on Leading with Real AI in Sales Leadership
  5. Jun 25

    From Saving Lives to Leading Sales: Trust, Clarity & Culture with Donald Adams

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with Donald Adams, Area Vice President at Bountree Medical. Highly recommended by front-line leaders , Don brings a deeply inspiring and remarkably unique background to the sales arena, having started his career at age 18 as a firefighter and paramedic before leading specialized medical response and physician education teams within a major trauma center. The conversation focuses on the true definition of a people-first approach , framing kindness as an overlooked executive strength in today's corporate landscape. Don shares practical blueprints on how to fundamentally rewrite the corporate script on accountability , moving it away from a punitive "blame game" toward a launchpad for professional opportunity and growth. He also contrasts leading versus lagging indicators , emphasizes the absolute necessity of team clarity , and recounts an incredible, life-changing first-class flight encounter with legendary football coach Lou Holtz. KEY TAKEAWAYS The Core of Authenticity: An authentic sales manager is a real person who successfully balances a genuine care for their people's feelings and emotions with a dedication to the operational targets they are responsible for. Addressing Issues, Not Individuals: Drawing from his experience running a county ambulance service, Don shares how isolating core problems from personal conflicts creates a healthy, solution-oriented workplace culture. Flipping the Script on Accountability: When reps hear "accountability," they often fear being blamed when things go wrong. Authentic leaders reframe accountability as an active opportunity to lead, create structural change, and drive personal career growth. The 2-Minute Trust Window: In emergency medicine, a paramedic has two minutes to establish trust with a patient in crisis. In B2B sales, your look, behavior, and consistency determine whether you become a trusted advisor or just an average salesperson. The "Do-Say" Ratio: To build an ecosystem where people take complete ownership, leaders must model a perfect alignment between what they promise and what they execute. Focusing on Leading Indicators: Instead of staring at the scoreboard at the end of the fourth quarter and scratching your head over bad numbers, active managers monitor leading indicators at the end of the first quarter to execute strategy shifts long before the report card arrives. The Power of Extreme Clarity: If everything is important, nothing is important. With extreme role clarity comes tight focus, and with tight focus comes world-class execution on the two or three things that actually move the needle. HIGHLIGHT QUOTES "Kindness is an overlooked strength of most leaders... it would do us all some good to just reflect and be kind to each other." "An authentic sales manager is really a person who's real. A person who not only cares about their people, but cares about the things that they're responsible for, and finds a way to help them get there." "We really have to bring the people along, and then the results will come along with them." "When people are accountable, they get the opportunity to lead and create change and be a part of a movement." "With clarity comes focus, and with focus comes incredible execution... If everything's important, nothing is important." FOLLOW THE CONVERSATIONConnect with Donald Adams:LinkedIn: https://www.linkedin.com/in/donaldad/ Learn more about Harry Spaight. LinkedIn: https://www.linkedin.com/in/harryspaight/

    From Saving Lives to Leading Sales: Trust, Clarity & Culture with Donald Adams
  6. Jun 18

    The Four Anchors of Authentic Sales Leadership with Tim Carroll

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with Tim Carroll, an accomplished executive sales leader and author of Sales by the Book: Biblical Suggestions for the Sales Professional. Tim brings over twenty years of elite-level frontline execution and sales management across diverse vertical markets, including military leadership in the U.S. Air Force, hospitality, marine industries, and multi-billion-dollar technology manufacturers. Today, Tim serves as a mid-Atlantic sales manager overseeing an extensive 10-state territory driven by independent representative firms. The conversation unpacks how to step away from the standard corporate "carrot and stick" methodology and lean heavily into faith-based, foundational principles that make business development a truly noble profession. Tim breaks down the complex art of leading teams that aren't your direct payroll employees, the timeless leadership wisdom he acquired from high-stakes military mentors, and the deep operational mechanics behind his signature framework: The 4 Anchors of the Sales Profession. KEY TAKEAWAYS The Root of Authenticity: True sales leadership begins at a simple, unshakeable biblical level: Letting your yes be yes and your no be no. Building a foundation of consistency, transparency, and integrity creates a safe ecosystem where trust can thrive. The Nobility of Sales: Ditch the false narrative that sales is slimy or gross. Tim highlights the biblical story of Lydia, a seller of purple goods, to demonstrate that business and sales are noble callings that can fundamentally fund communities and change entire regional landscapes. Leading the Independent Rep Matrix: Managing independent rep firms requires a vastly different skillset than managing direct employees with strict internal KPIs. Because they aren't on your direct payroll, a leader must master the art of persuasion, inspiration, relationship equity, and consultative advising to secure their time and focus. The Windshield Wisdom of Sergeant Crouch: Military environments teach that true leadership isn't a monochrome approach. Tim recalls how he learned from his military sergeant that true impact means knowing when to lead from the front, when to lead from the side, and when it’s your duty to step to the back and let your people go first. The Duality of Colonel McNish: True authority is rooted in character, not corporate titles. Tim shares a life-changing military encounter where his colonel held him fiercely accountable with strict correction, but immediately came around the desk to offer fatherly compassion and support. The 4 Anchors of Sales Leadership: Tim maps his core framework—Persistence, Patience, Integrity, and Attitude—directly to the modern leadership quadrant, proving that executive maturity requires restraint over short-term revenue panic. HIGHLIGHT QUOTES "At the most simple, basic level, an authentic sales manager just simply means let your yes be yes and your no be no. Lead with honesty, integrity, consistency, compassion, and transparency." "Sales is a noble profession when you have the right mindset of, 'What am I doing this for, and what is my purpose in doing this?'" "There are times that you need to be the first one in line and the first one through, and then there are other times to where you let your people go first." "Leadership takes on such a different definition. In leadership, things like coaching, influencing, persuading, and setting vision mean credibility is placed over the title, and authority is gained because of trust." "Gratitude is the attitude that determines our altitude." FOLLOW THE CONVERSATIONConnect with Tim Carroll:LinkedIn: https://www.linkedin.com/in/timothywcarroll/ Learn more about Harry Spaight. LinkedIn: https://www.linkedin.com/in/harryspaight/

    The Four Anchors of Authentic Sales Leadership with Tim Carroll
  7. Jun 11

    Ted Lasso Leadership in Sales Accountability with Ed Draper

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight welcomes Ed Draper, an executive leader joining from Michigan. Ed brings a unique background to the sales arena, having spent 25 years in pre-hospital medicine, firefighting, and serving as an EMS chief before transitioning into the public safety sales industry. Ed models his leadership style after a refreshing pop-culture icon: Ted Lasso. The conversation unpacks what it looks like to apply a "love-first" mindset to elite corporate performance. Ed breaks down how to run high-stakes accountability alongside radical empathy , the baseline structure of Bloom's Taxonomy for sales onboarding , and how to design operational systems where sales professionals safely "fail to success." KEY TAKEAWAYS The Definition of Authentic Availability: True leadership isn't just about being yourself; it's about molding yourself into a reliable resource that your team can structurally depend on when they need you most. The Ted Lasso Sales Framework: Injecting a caring, love-first mentality into professional environments isn't "soft". It creates a highly safe, creative ecosystem where individuals feel empowered to challenge norms and hit target quotas. The Absolute Failure of Corporate Authority: If you have to resort to pulling out the "I'm the boss" card or using a punitive "stick" methodology, you have fundamentally failed as a leader multiple steps prior. Accountability Matched with Empathy: True accountability cannot live in a vacuum. Leaders must intentionally consider real-world family stressors, actively check for true structural comprehension, and offer clear tactical waypoints for execution. The One-on-One Priority: Full-team status updates are fine, but the isolated 1-on-1 environment is where true course correction happens. Reps are significantly more likely to drop their egos and reveal weaknesses in a private space. HIGHLIGHT QUOTES "Authentic sales manager leadership is not just about being yourself, but ensuring that self is someone that's reliable and that others can depend on when they need you most." "If you have to use the stick, if you have to pull out the 'I'm the boss' card, then you've failed." "The most important meeting a sales leader can have is the one-to-one meeting." "If you throw out a message for course correction in front of an entire group, it's funny, everyone always thinks it's not them." "Rebuild that process to get to that point, and also do so while reducing the cognitive load that the salesperson goes through every single day." FOLLOW THE CONVERSATIONConnect with Ed Draper:LinkedIn: https://www.linkedin.com/in/medicdraper Learn more about Harry Spaight. LinkedIn: https://www.linkedin.com/in/harryspaight/

    Ted Lasso Leadership in Sales Accountability with Ed Draper
  8. Jun 4

    Slow Down to Get Better: The Art of Field Mentorship with Steve Hamsa

    In this episode of the Authentic Sales Manager Podcast, host Harry Spaight sits down with Steve Hamsa, a veteran sales leader who has been spearheading high-performing sales teams within the food industry for the past 15 years. Drawing from a diverse background that spans multi-decade field sales execution and foundational corporate restaurant management, Steve brings a practical, deeply human approach to business development. The conversation focuses heavily on Steve's core philosophy as a lifelong learner and a dedicated servant leader. He shares tactical insights on breaking the "Type A" habit of jumping to rapid conclusions, shifting instead toward an operational framework of "slowing down to get better". Steve also tackles the psychological difference between true customer confidence versus toxic cockiness, the immense relationship equity built when a rep says "I don't know, but I'll find out," and why real leadership can never be executed from behind a laptop or a desk. KEY TAKEAWAYS The Blueprint of Realness: Authenticity in leadership boils down to three baseline rules: be completely real, be radically upfront, and ensure your team knows without a doubt that you have their back when roadblocks appear. Slowing Down to Get Better: Fast management choices are often flawed. Forcing yourself and your sales reps to take a breath, pause, and gather comprehensive context before making a call yields superior strategy and fewer operational errors. Confidence vs. Cockiness: Elite field sales relies strictly on genuine product education, market data, and self-awareness. Attempting to bluff or "blow smoke" up a buyer's backside inevitably destroys trust and ruins long-term account potential. The "Time-Out" Technique: Authentic leaders are not afraid to admit when they make a hasty call. Steve shares a powerful reset tactic: calling a rep back five minutes after a frantic call to say, "Time out, let's step back, rethink what I just said, and look at this deal with more depth."Audible on the Patio: Continuous personal growth is non-negotiable. Steve discusses how he maximizes his territory windshield time and quiet weekend mornings by consuming audiobooks to deliberately grow as a businessman, a husband, and a father. HIGHLIGHT QUOTES "An authentic sales manager means being real with my sales team, being upfront with them, and knowing that I've got their back in difficult situations." "Better to be open and honest and say, 'Listen, I don't have the answer to that, but I've got an army of people behind me that can help me get it for you.'" "I want to work side by side with people to watch them grow and win... if they all grow and win, then I win. It's not about me, it's about them." "I'll never be the manager that manages behind a desk or behind a laptop. That's just not me. I'm better suited for out in the field helping them win the day." "Sometimes it's making them slow down to get better." FOLLOW THE CONVERSATIONConnect with Steve Hamsa:LinkedIn: https://www.linkedin.com/in/steve-hamsa-778321303/ Learn more about Harry Spaight. LinkedIn: https://www.linkedin.com/in/harryspaight/

    Slow Down to Get Better: The Art of Field Mentorship with Steve Hamsa

About

The Authentic Sales Manager Show with Harry Spaight is a podcast for sales leaders who want to lead with heart, stay positive under pressure, and build winning cultures rooted in trust, authenticity, and real-world leadership. Through honest conversations, transformation stories, and practical ideas, the show helps sales managers navigate brutal quotas, inspire their teams, and prove that genuine leadership can still drive results.