Information Matters with AI with Jacqueline Stockwell

Jacqueline Stockwell
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Welcome to Information Matters with AI, the podcast exploring the vital connection between information management and artificial intelligence. Hosted by international bestselling author, global CEO and information management advocate Jacqueline Stockwell, this podcast brings together industry experts, business leaders, innovators and practitioners to discuss how organisations can unlock the full potential of AI through better management of their information. As organisations rush to embrace artificial intelligence, many are discovering an uncomfortable truth: AI is only as good as the information that powers it. Through thought-provoking conversations, practical insights and real-world experiences, you'll discover how information management, records management, privacy, governance and data quality form the foundation of successful and responsible AI adoption. Topics include: Artificial Intelligence (AI)Information ManagementRecords ManagementInformation GovernancePrivacy and Data ProtectionDigital TransformationInformation CultureLeadership and InfluenceCompliance and RiskCareer Development Whether you're trying to prepare your organisation for AI, improve compliance, build a stronger information culture or elevate your career, this podcast will give you the knowledge, confidence and inspiration to take action. Because better information leads to better decisions, better outcomes and a better future. Be Authentic. Be Compliant. Be Empowered. Hosted by Jacqueline Stockwell International Bestselling Author of Blooming Good Information Management, Global CEO of Leadership Through Data Ltd, international speaker, trainer and passionate advocate for raising the profile of information management worldwide.

  1. Sep 22 ·  Video

    074 Everybody Wants AI. Nobody Wants Records Management. Until It Breaks.

    Send us Fan Mail What happens when AI starts finding information nobody realised still existed? In this episode of Information Matters with AI, Jacqueline Stockwell sits down with Microsoft Purview expert and information governance specialist Kunal Kankariya to explore why records management has suddenly become one of the most important conversations in AI readiness. While organisations rush to deploy Microsoft Copilot and AI assistants, many are discovering that AI can only be as trustworthy as the information it can access. Outdated policies, duplicate documents, abandoned SharePoint sites, poor ownership and unmanaged retention can all undermine AI outcomes. The result? Confident answers based on unreliable information. Jacqueline and Kunal discuss the hidden relationship between AI, records management and governance, why organisations struggle with defensible disposal, how Microsoft Purview supports retention and disposition, and what happens when AI Agents begin making decisions and taking actions on behalf of humans. If you're responsible for information, records, governance, compliance, Microsoft 365 or AI readiness, this conversation will change the way you think about AI implementation. 🎧 Because AI doesn't create information chaos. It simply exposes the chaos that already exists. Show NotesIn This Episode Jacqueline Stockwell and Kunal Kankariya discuss: Why records management has become a critical AI readiness issueThe risk of AI using outdated or unmanaged contentReal-world Microsoft Copilot governance challengesThe role of retention, disposition and defensible deletionCommon Microsoft 365 governance gapsWhy ownership matters in SharePoint and TeamsAI prompts, responses and whether they should be treated as recordsThe future impact of AI Agents on records managementHow organisations can build trust in AI through better information governanceKey Quotes "AI doesn't know what's true. It only knows what's there.""Records management hasn't suddenly become important because of AI. AI has simply made the gaps harder to ignore.""The profession people thought AI would replace may well be the one that holds it to account.""If nobody feels safe deleting information, organisations simply stop deleting." Resources Mentioned 🔹 Microsoft Purview 🔹 Microsoft Copilot 🔹 Expire IQ ExpireIQ | Microsoft 365 Content Lifecycle Governance and Disposition | Paras InfoGov 🔹 SharePoint 🔹 Microsoft 365 Governance 🔹 Information Governance Best Practice 🔹 Defensible Disposal and Retention Management Connect With Our Guest Kunal Kankariya Founder, Paras InfoGov Helping organisations improve information governance, Microsoft 365 governance and records management through Microsoft Purview and Expire IQ. Connect with Kunal on LinkedIn: (6) Kunal Kankariya | LinkedIn Connect With Jacqueline  Jacqueline Stockwell CEO & Founder, Leadership Through Data 🎙️ Host of Information Matters with AI 📚 Bestselling Author of Blooming Good Information Management 🌍 Global Speaker | Information Leadership Advocate | AI Readiness Specialist Connect:(3) Jacqueline Stockwell ARIM, BA Hons, MSC | LinkedIn Learn more: www.leadershipthroughdata.com Ready for AI? If AI has landed on your desk and you're being asked to have all the answers by next quarter (or tomorrow), explore the EMPOWER AI Readiness Accelerator. Designed for records managers, information managers and governance professionals who want practical weekly actions, trusted guidance and a recognised certification pathway to lead AI transformation with confidence. 👉 Learn more: The EMPOWER Programme | Leadership Through Data #AIReadiness #RecordsManagement #InformationGovernance #MicrosoftPurview #Copilot #ArtificialIntelligence #InformationManagement #LeadershipThroughData #InformationMattersWithAI #DigitalTransformation Support the show

  2. Sep 15 ·  Video

    073 Defensible Deletion In The Age Of AI: What Should We Keep And What Should Go?

    Send us Fan Mail Defensible Deletion in the Age of AI: What Should We Keep and What Can We Let Go? AI is changing the way organisations think about information. For years, many organisations have adopted a "keep everything just in case" approach because storage was cheap and deletion felt risky. But in the age of AI, keeping everything may create more risk, not less. In this episode, Jacqueline Stockwell is joined by Andrea McIntosh to explore the concept of defensible deletion and why it has become a critical part of AI readiness. Together they discuss: What defensible deletion actually meansWhy deletion is a governance process, not a clean-up exerciseHow AI changes the value and risk of stored informationThe dangers of ROT (Redundant, Obsolete and Trivial information)How legal, privacy, records management, IT and the business should work togetherThe role of e-discovery and legal holdsHow organisations can balance deleting too much with keeping too muchSix practical steps for starting a defensible deletion programmeKey Takeaways ✅ Defensible deletion is about making authorised, consistent and evidenced decisions. ✅ AI performs best when it has access to trusted, relevant and well-governed information. ✅ Keeping information simply because storage is cheap can increase privacy, legal and operational risks. ✅ Good information lifecycle management supports both AI readiness and e-discovery. ✅ Organisations should focus on understanding why information exists and whether there is still a legitimate reason to keep it. Memorable Quote "Storage might be cheap, but keeping information isn't."This Week's Challenge Choose one information area in your organisation and ask: Why are we keeping this? If you have a clear answer, great. If nobody knows, you've just identified an important governance opportunity. About the Podcast Information Matters with AI explores the intersection of artificial intelligence, information governance, records management, leadership and digital transformation. Hosted by Jacqueline Stockwell, CEO of Leadership Through Data, each episode tackles the opportunities, risks and practical realities organisations face as they navigate AI adoption. 🎧 Subscribe for weekly conversations on AI readiness, governance, Microsoft 365, Copilot, compliance and leadership. Assess Your AI Readiness Wondering whether your organisation is truly ready for AI? The EMPOWER AI Readiness Scorecard helps organisations understand their current level of AI readiness across governance, information management, leadership, culture, data quality, security, and compliance. Complete the assessment to receive a personalised report, practical recommendations, and insights to support a safer and more effective AI adoption journey. 👉 Complete the EMPOWER AI Readiness Scorecard: The Leadership Through Data EMPOWER Scorecard Continue the Conversation For more practical insights on AI readiness, information governance, Microsoft 365, records management, leadership, and digital transformation, connect with Jacqueline Stockwell on LinkedIn. Jacqueline hosts regular LinkedIn Live sessions featuring expert guests, real-world discussions, and practical advice for information and AI leaders navigating the opportunities and challenges of AI adoption. 👉 Follow Jacqueline on LinkedIn: (1) Jacqueline Stockwell ARIM, BA Hons, MSC | LinkedIn #InformationMattersWithAI #LeadershipThroughData #AIReadiness #InformationGovernance #DefensibleDeletion Support the show

  3. Sep 8 ·  Video

    072 Permissions, Privacy And Panic: What Copilot Might Reveal with Andrea Mcintosh

    Send us Fan Mail Is Microsoft Copilot ruining your data security, or did it just find the messy cupboard you’ve been ignoring for years? In this episode, host Jacqueline Stockwell is joined by Andrea McIntosh, General Manager for Global Operations at Leadership Through Data. With over 25 years of experience across IT and Information Management, Andrea breaks down why AI isn’t creating new permission problems—it’s simply making existing oversharing visible.  Together, Jaki and Andrea explore the fine line between tech access and genuine information ownership, how privacy, eDiscovery, and records management intersect, and why fear-based messaging is ruining your governance strategy.  In this episode, we cover: The "Messy Cupboard" Effect: Why Copilot changes our relationship with information and surfaces hidden SharePoint risks. The Anatomy of Overshare: How ordinary, everyday decisions create massive long-term exposure. Practical Access Reviews: Why you shouldn't start a massive org-wide permissions audit, and where to focus first. One Actionable Takeaway: A simple, low-stress exercise you can run in your organization this week. Rapid Fire: Deleting data, banning buzzwords, and why we can't blame everything on "Poor Bob." Stop panicking about AI and start using it as an enabler for better information governance. Tune in now! AI only works when your information works.  Assess your organisation across the seven EMPOWER pillars.  Take the EMPOWER AI Readiness Scorecard now The Leadership Through Data EMPOWER Scorecard Support the show

  4. Sep 1

    071 Purview Without the Panic: Making Microsoft Purview Work for AI Readiness

    Send us Fan Mail Is Microsoft Purview really a compliance tool, or is it the missing piece in your AI readiness strategy? In this episode of Information Matters with AI, Jacqueline Stockwell is joined by Microsoft Purview specialist Kunal Kankariya to break down one of the most misunderstood platforms in Microsoft 365. Many organisations invest in licences, deploy a few labels, and assume they are ready for AI and Microsoft Copilot. The reality is very different. Jacqueline and Kunal explore how organisations can use Microsoft Purview to understand, govern, and protect information without becoming overwhelmed by technology, compliance jargon, or unnecessary complexity. You'll discover: ✅ Why Purview is much more than a compliance tool  ✅ The biggest myths that hold organisations back  ✅ Why governance must come before technology  ✅ How Microsoft Copilot changes the information risk conversation  ✅ The common mistakes organisations make when deploying Purview  ✅ Why buying licences does not automatically create AI readiness  ✅ How to prioritise Purview capabilities based on business outcomes Whether you're an executive leader, information manager, records professional, governance specialist, or IT decision-maker, this episode provides practical guidance for turning information chaos into business confidence. Connect with Our Guest Kunal Kankariya Microsoft Purview & Microsoft 365 Specialist 🔗 LinkedIn: https://www.linkedin.com/in/kunalkankariya/ Connect with Jacqueline Stockwell 🔗 LinkedIn: https://www.linkedin.com/in/jacquelinestockwell/ 🌐 Leadership Through Data: https://www.leadershipthroughdata.com 📘 Author of Blooming Good Information Management Blooming Good Information Management: How to Empower Yourself and Your Workforce eBook : Stockwell, Jacqueline: Amazon.co.uk: Books Book an AI Readiness Discovery Call Contact Us | Information Management & Governance Experts AI EMPOWER Accelerator scorecard The Leadership Through Data EMPOWER Scorecard If you're wondering whether your organisation is truly ready for Microsoft Copilot and AI adoption, book a discovery call with the Leadership Through Data team. Support the show

  5. Aug 25 ·  Video

    070 Why Copilot Gives Bad Answers: The Information Problem No One Wants To Admit

    Send us Fan Mail Copilot isn’t “making your organization look bad” by accident. It’s doing something far more uncomfortable: showing you, in seconds, what your information management has been hiding for years. When Microsoft Copilot gives a confident but wrong answer, the root cause is often sitting in plain sight, like duplicate policies, stale documents, unclear ownership, or content that never should have been kept in the first place. We talk through a real case where a chatbot pulled the wrong bereavement policy because two versions existed, then connect that lesson directly to Copilot in Microsoft 365. From there, we get practical about why permissions become a bigger problem with AI. Copilot can only access what you can access, but unlike you, it never gets tired, never stops searching, and can surface “hidden access” you forgot you had. Overshared SharePoint sites, anonymous links, and weak sensitivity labels suddenly move from background noise to board-level risk. Then we lay out a clear Copilot readiness approach you can actually run: knowledge testing with known-answer questions, regression testing to see whether answers stay correct as information changes, and edge case testing where the right result is “I can’t find that.” We also cover what to measure for leadership and the board, using exposure, readiness, and value rather than vanity metrics. If you want Copilot to be useful, safe, and trustworthy, the work starts with data quality, governance, retention, and permissions. Subscribe for more practical AI governance and information management guidance, share this with the person leading your Copilot rollout, and leave a review if it helped. What’s the one question you’d use to test whether Copilot is truly ready in your organization? Support the show

  6. Aug 18 ·  Video

    069 Wolf Not Sheep: Why Standing Out Beats Fitting In with John Woolley

    Send us Fan Mail In this episode of Information Matters with AI, hosted by Jacqueline Stockwell, CEO and Founder of Leadership Through Data, international bestselling author of Blooming Good Information Management, and award-winning information management and AI readiness specialist, Jacqueline is joined by John Woolley, Founder of Wolf Not Sheep, transformational leader, and change specialist. Together they explore what it really takes to lead change in an increasingly AI-driven world, why influence matters more than authority, and how leaders can create pull rather than push when driving organisational transformation.  In this episode, Jacqueline and John discuss: ✅ Why influence is one of the most important leadership skills in modern organisations  ✅ How to gain buy-in for information management, governance, and AI initiatives  ✅ Why relationships and trust underpin successful change programmes  ✅ The biggest mistakes organisations make when introducing change  ✅ How to communicate value propositions that people actually care about  ✅ Why leaders need a healthy level of scepticism when adopting AI  ✅ The importance of focusing on business problems before selecting technology  ✅ Why "The future belongs to people who dream"  Whether you're working in information management, records management, governance, compliance, Microsoft 365, digital transformation, AI adoption, or leadership, this episode offers practical advice for influencing others, creating momentum, and delivering meaningful business change.  Information Matters with AI is the podcast where leaders, innovators, and industry experts explore the intersection of information, governance, technology, leadership, and artificial intelligence. 🎧 Listen now and discover why being a wolf, rather than following the herd, may be the key to leading successful change.  Support the show

  7. Aug 11 ·  Video

    068 Everyone wants AI, but nobody wants records management... or do they? (Part 2 of 2) with Sharon and Gemma

    Send us Fan Mail In this episode of Information Matters with AI, host Jacqueline Stockwell is joined in the studio by Sharon and Gemma for Part 2 of a discussion on the realities of bringing artificial intelligence into the workplace. While AI enthusiasm is at an all-time high—shifting rapidly from Large Language Models (LLMs) to task-driven AI agents—many organizations are discovering that AI acts as "search on steroids," exposing underlying issues in unmanaged data.  Jacqueline, Sharon, and Gemma break down: The "Garbage In, Gospel Out" Phenomenon: Why users blindly trust flawed AI outputs based on messy, out-of-date, or duplicate data. Risks of Unmanaged Data: How deploying AI over poorly governed data leads to oversharing, compliance breaches, and reputational damage. Information Governance as an Enabler: Why IG isn't a blocker, but the critical foundation that underpins AI security, quality, and compliance. The Human Element & Change Management: Winning over hearts and minds by making data management relatable (including a genius kitchen drawer metaphor for records management!). Note: This is Part 2 of a 2-part conversation Support the show

  8. Aug 4 ·  Video

    067 Everybody Wants AI, Nobody Wants Records Management (Part 1 of 2) with Sharon and Jemma

    Send us Fan Mail "Everybody wants AI, but nobody wants records management." It is a phrase heard constantly across the industry—so why are organizations still treating information management like an afterthought?  In this episode of Information Matters with AI, host Jacqueline Stockwell is joined in the studio by Information Governance Manager & DPO Sharon Locke and Information Governance Officer Gemma. Together, they peel back the layers on why Information Governance (IG) remains one of the most misunderstood functions in the corporate world, how data growth is stretching organizations to their limits, and why getting senior leadership buy-in is critical.  Jacqueline, Sharon, and Gemma explore: The Journeys into IG: From accidental career paths to discovering a passion for "doing the right thing" and fostering new talent. The Visibility Problem: Why IG operates silently in the background—and why viewing it as merely "document filing" or "an IT problem" holds organizations back. Data Growth & Silo Culture: The hidden risks of unmanaged data, department silos, and using GDPR as an excuse to lock down information. The True Cost of Unmanaged Information: Security vulnerabilities, lost productivity, non-compliance, and the high financial toll of storing data you don't even know you have. What Good Looks Like: Defining effective information management as having the right information, in the right place, at the right time. Note: This is Part 1 of a 2-part conversation. Tune in next week for Part 2, where the team dives headfirst into the AI discussion! Support the show

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Welcome to Information Matters with AI, the podcast exploring the vital connection between information management and artificial intelligence. Hosted by international bestselling author, global CEO and information management advocate Jacqueline Stockwell, this podcast brings together industry experts, business leaders, innovators and practitioners to discuss how organisations can unlock the full potential of AI through better management of their information. As organisations rush to embrace artificial intelligence, many are discovering an uncomfortable truth: AI is only as good as the information that powers it. Through thought-provoking conversations, practical insights and real-world experiences, you'll discover how information management, records management, privacy, governance and data quality form the foundation of successful and responsible AI adoption. Topics include: Artificial Intelligence (AI)Information ManagementRecords ManagementInformation GovernancePrivacy and Data ProtectionDigital TransformationInformation CultureLeadership and InfluenceCompliance and RiskCareer Development Whether you're trying to prepare your organisation for AI, improve compliance, build a stronger information culture or elevate your career, this podcast will give you the knowledge, confidence and inspiration to take action. Because better information leads to better decisions, better outcomes and a better future. Be Authentic. Be Compliant. Be Empowered. Hosted by Jacqueline Stockwell International Bestselling Author of Blooming Good Information Management, Global CEO of Leadership Through Data Ltd, international speaker, trainer and passionate advocate for raising the profile of information management worldwide.

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