Unmanaged Workplace Strategy

Elizabeth Arnott

I help people who are good at their jobs but stuck in a workplace that’s making them question everything. I help companies stop losing those good people to problems they could have fixed — if someone had just told them what was actually going on. These short videos are grounding exercises for the end of the day, after a tough day at work. elizabetharnott1.substack.com

  1. May 20

    Episode 1: This is What I Lost To Work

    This is the first episode of Unmanaged The Podcast. (00:00:01): Hi, I’m Elizabeth. (00:00:02): Welcome to Unmanaged Workplace Strategy. (00:00:05): This is going to be a little bit of a longer episode. (00:00:07): I’m testing out kind of moving to longer form podcasts, (00:00:11): so please let me know what you think after this episode. (00:00:15): I’d love to hear from you. (00:00:18): Today I want to tell you about a version of myself that I’m not embarrassed about anymore. (00:00:24): I’m not embarrassed to talk about it, (00:00:26): but it was a version of me that I spent a really long time not understanding. (00:00:32): And I’ll start my story here. (00:00:35): I was an HR director at a new organization. (00:00:37): The interviews had gone really well. (00:00:40): My boss seemed funny and kind. (00:00:44): My colleagues seemed affable and kind. (00:00:48): It was an organization that had been through a lot. (00:00:53): And from my interviews, what I heard was, we’re turning over a new leaf. (00:00:58): We want you to help drive the accountability, (00:01:00): the management, (00:01:02): training, (00:01:02): and all of that so that we can change the culture. (00:01:06): And I’m all up for a good transformation. (00:01:10): That’s one of my favorite things to do. (00:01:13): So I was all in on that. (00:01:17): Then a few months in, (00:01:21): I was in a meeting with my boss and we were just talking about HR stuff and another (00:01:26): director walked in and they were talking and then suddenly they were both yelling (00:01:33): and my boss was like slamming his hand on the table and the other guy was yelling (00:01:41): and he was yelling and then suddenly the other director said okay thanks and he (00:01:47): turned around and he walked out (00:01:50): and my boss turned back to me and said okay where were we like just like nothing (00:01:55): had ever happened I need a little bit more transition time than that to go from (00:02:02): yelling to regular conversation it was unbelievable I had never seen anything like (00:02:10): that before um (00:02:13): So it was off and I started noticing other things were off but I kept justifying (00:02:19): them so another time he told me how much he hated a specific employee and I thought (00:02:27): that is strange that he uses the word hate and that he says it so without regret I (00:02:38): hate this person and (00:02:42): I justified it in my head by saying, okay, well, I’m building trust with him. (00:02:47): So maybe this means that I can trust him. (00:02:53): Maybe this means that he trusts me. (00:02:54): And why I thought that justified it, I don’t know. (00:02:59): But that’s what I did in my head. (00:03:03): So another time he... (00:03:08): I was walking out to my car and he caught up with me and he was asking me about a (00:03:13): specific situation that had happened that day. (00:03:16): And I said, oh, you know, better late than never. (00:03:18): I don’t know. (00:03:19): It was something like that. (00:03:22): And he said, I am pissed. (00:03:25): And it was just the way he said it with a stoic face. (00:03:29): And, you know, I (00:03:33): Often try to break tension with humor. (00:03:35): And so I think I cracked some kind of a stupid joke. (00:03:38): Anyways, he didn’t say anything in return. (00:03:42): He just walked to his car and drove off. (00:03:46): Anyways, I started dreading his moods. (00:03:49): I never knew what version of him I was going to get. (00:03:52): Like, (00:03:53): are you going to be the brainstorming version or the two word answer version or the (00:03:57): volatile one? (00:03:59): The one that is silent and you just walk away. (00:04:01): Like, which one are you today? (00:04:05): So I overprepared. (00:04:07): I brought data. (00:04:08): I brought plans. (00:04:09): I brought structure. (00:04:10): And he would look at my work and literally toss it aside and tell me that I only (00:04:17): wanted to do the fun stuff. (00:04:20): And I’d heard him say that about other female leaders. (00:04:22): And to be clear, I don’t know that this is a gendered comment, but (00:04:26): And that was the only context in which I heard it. (00:04:30): He actually drew me a diagram to explain to me how I only wanted to do the fun stuff. (00:04:38): So he had three columns like ideas, approval slash implementation, and then fun stuff. (00:04:47): And he put this X in the fun stuff column and was like, this is where you want to start. (00:04:55): And he’s like, (00:04:56): you have to go all the way back to the beginning And I was like, (00:05:00): that’s what I gave you That’s what I handed you I handed you the plans, (00:05:06): the structure The risk analysis I handed that to you And it didn’t move him at all (00:05:17): He was just like, (00:05:19): you know, (00:05:19): you don’t get to work on the fun stuff yet Go back (00:05:23): and create a better, you know, time off request form or something like that. (00:05:28): Like he wanted me to do the manual work, even though I had a team that was doing it. (00:05:37): He felt that I should be completely entrenched in that. (00:05:41): So, okay. (00:05:43): But I started getting just really... (00:05:46): Nervous around him. (00:05:47): I would see him in the hallway and if he scowled, (00:05:49): then I would spin out and try to figure out what I did to cause it. (00:05:55): Every time I executed something and it got any type of negative feedback or (00:06:00): anything like that, (00:06:01): which is always standard, (00:06:02): right? (00:06:02): You’re always going to get feedback from people who don’t agree with what you did (00:06:06): and you can use that as data, (00:06:09): right? (00:06:09): And improve it and move forward. (00:06:11): But every time something happened like that, he would (00:06:14): Come and talk to me and say, remember when I told you this wasn’t going to work? (00:06:18): And look what happened. (00:06:22): Excuse me. (00:06:24): He would say, like, remember when you said this was a great idea and now we have this mess? (00:06:31): And it was always about one or two little things that didn’t go the way I had planned. (00:06:36): Things that were recoverable, easy to adjust to because things change. (00:06:43): Sorry I got a tickle in my throat there but anyways every single time I got (00:06:48): something negative feedback or even just like ways you could improve this he (00:06:53): decided that that meant that it was a failure and that he had been right all along. (00:06:59): So like a frog in boiling water I was slowly being destroyed by my environment (00:07:06): And the moment I finally noticed it was when I was in my office. (00:07:12): My boss had come to talk to me about something. (00:07:14): The door was shut, and he was pacing back and forth in front of the door. (00:07:18): Now, for anyone who’s been through traumatic experiences, that may trigger you. (00:07:23): It certainly triggered me. (00:07:26): Inside of me, I was screaming, I can’t get out. (00:07:30): Like, I need a path to exit. (00:07:34): But I couldn’t say anything because he was yelling and he was sneering at me, (00:07:38): which is something that I hadn’t experienced ever in a professional workplace. (00:07:43): But he actually said to me, blah, blah, blah, and then some other things. (00:07:49): But I had never experienced that in a workplace. (00:07:56): Was totally shocked and then he I asked him to leave and he yelled and sneered and (00:08:02): then slammed the door behind himself and that’s when I finally said to myself I (00:08:09): don’t think this is normal but by that point I was crying every day like people (00:08:16): would walk into my office and say how are you and I almost couldn’t stop myself (00:08:21): from crying like that’s how (00:08:24): It was constant brain fog. (00:08:27): I would go home, (00:08:28): maybe grab some crackers to eat for dinner and go straight to bed because I (00:08:33): couldn’t actually handle talking to my husband or anything else. (00:08:40): It was just too much. (00:08:44): It wasn’t until I left many months later that I could start to see what had (00:08:50): actually been happening. (00:08:52): And a really interesting thing happened when I left is my former colleagues started (00:08:57): reaching out and sharing their own experiences in the same workplace. (00:09:03): And hearing someone else’s story, (00:09:06): I started seeing the patterns that I had completely missed while I was inside of (00:09:12): that workplace. (00:09:13): The manipulation, the gaslighting, the way information had been used as a weapon. (00:09:21): I started kind of zooming out and looking at this as a big Jenga puzzle, (00:09:29): pulling out the bad pieces, (00:09:30): pulling out the noise, (00:09:31): right? (00:09:32): And what was left standing was the truth of what had happened. (00:09:38): And at the top of it was my competency, (00:09:41): my skills, (00:09:42): my track record, (00:09:43): the thank you notes from employees that I’d helped through hard situations, (00:09:48): the managers (00:09:49): who told me that their conversation with an employee was a success because of the (00:09:54): work that we had done together prior to the conversation. (00:10:00): I hadn’t failed, and the problem wasn’t my competence. (00:10:04): It was that I kept delivering messages that they didn’t want to hear. (00:10:10): So as an HR director, it’s my job to bring (00:10:15): Risk, People Risk Situations up, right? (00:10:18): And let them know, hey, this is a risk that is being created in this area. (00:10:22): You may want to do something about it. (00:10:25): And so I would do that as part of my job. (00:10:28): But whenever I had to report something about one of the executives, (00:10:34): my boss would take it personally, (00:10:38): like I had just called him a na

    Episode 1: This is What I Lost To Work
  2. May 13

    Five Phrases to Repeat to Make Job Hugging Easier On Your Nervous System

    When you are in a place that you want to leave, but you can’t - you have to figure out a way to stay in your true identity, your authenticity - because that frustration can deeply impact how you feel, what you say, how you interact with others - and yes, even the future of your own career. The phrases below can be repeated daily to make job hugging easier on your nervous system. This isn’t all-inclusive - comment with your own phrases that help! Take a deep breath before each one, and a deep breath after. “My work is at work. My home is at home.” Repeat this in the morning a few times. It gives a sense of light at the end of the day - that you can leave work at work. Truly. You don’t have to bring it home with you every night. “This is temporary until the economy gets better. This gives me time to move strategically.” Reframing the situation as strategic instead of stuck can be the equivalent of visualizing an open door. You are not there by force. You are not stuck. You are strategic. “I am the most important part of this employment equation.” Reminding yourself that you made this choice for yourself, and that you are centered in that decision can help you distance from any guilt you may feel for not overperforming or taking on more than you can do. Caring for yourself in a toxic situation is mandatory. “I am using this time to prepare myself for my next move.” Reinforcing the messaging that this is a time for you to learn and grow will help your brain identify more opportunities that align with the direction you are going. “I can leave any time I want to - and being thoughtful and prepared to leave is the most compassionate thing I can do for myself.” Repeating the idea of exiting makes it more real. This guides your brain to solutions oriented towards that eventual exit. It also calms the nervous system from feeling trapped - a big trigger for most people. Repeating the idea that you are kind to yourself - it reinforces your self-love, self-awareness and self-care. Listen, it might get harder before it gets easier. But by thoughtfully centering yourself, your well-being, and in particular, your mental health, by regulating your nervous system, you give yourself the gift of calm, the gift of perspective and the gift of strategy. Be kind to yourself. It’s rough right now. For more resources and information, please visit https://unmanagedpeople.com. Download Free Tools Join the Workplace Navigation Lab! (https://withme.so/unmanaged) Watch Unmanaged on YouTube. Listen to Unmanaged on Spotify or Apple Podcasts. Book a free consultation. Submit an anonymous question for Fridays Off the Record. Contact Elizabeth. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit elizabetharnott1.substack.com

  3. May 12

    5 Things to Remember If You Are Hugging Your Job

    “Should I stay in my job until things get better?” I mean in this economy? The answer is probably yes. But that doesn’t have to be a dead-end. Here are five things to consider as you enter into this informal agreement of staying in your job for now. * It is non-binding. You can always change your mind. It’s not a trap. It’s an option that you are currently exercising. * This can be an opportunity to learn different ways to do things. In an economy where most people and small businesses are struggling, we are going to need to be scrappy. Play MacGyver at work. Solve problems with what you have around you. Learn about the ordinary tools more deeply. Always wanted to learn pivot tables? Now’s your chance. * Be wary of being given the work of 2 or 3 other jobs in addition to your own duties. If you are the survivor of layoffs, be prepared. To be frank, most companies don’t actually live the “do less with less” platitude, even if they say it repeatedly. They are usually trying to do more with less so they can get ahead. As we all are. So. Be wary. If you do get handed tasks from other people’s jobs, thoughtfully explore your priorities list and determine which tasks are directives, which ones are “If you can get to this, great.” and which ones are “there’s no way I’ll be able to get this done.” * Remember that all you can do is all you can do. And you are the owner of that measurement. * Try to emotionally detach from happenings in rooms where you are not present. Decisions you can’t control. People who do things you don’t agree with. Policies that are control focused. If you can’t control it, let it float around you. Don’t internalize it. I am not an economist and I don’t know how things will turn out, but it seems hard for most people right now. Layoffs are happening hourly in almost every industry. AI is coming in to replace people but with a mediocrity that can only be explained by overconfidence in a genius that does not exist. The LLMs that most people are using - they can’t count. They lie. They blackmail. And lawyers are using them to create real arguments in court, with fictional cases, trying to make things happen that shouldn’t happen. People are using AI as if it is the highest standard, but I’m pretty sure it’s not even a bronze standard, let alone gold. The chaos that is being created by overdependence on a tool that was prematurely released to the world will need to be cleaned up if our society wants to continue. What can you do in your current space to prepare for that cleanup? What human processes need to be documented and saved? What are the human parts of processes that will likely be written out in the future to the detriment of the consumers? Write it down. On a computer. On paper. On audio. Write down your ideas for human processes, using AI to automate the non-human parts. Our society is changing rapidly and while there is an AI “boom”, it’s not rooted in stability. If you do plan on hugging your job - remember to keep yourself at the top of the priority list. You can get through this without losing yourself. This is your journey. No one else’s. Deep breaths. You’ve got this. For more resources and information, please visit https://unmanagedpeople.com. Download Free Tools Watch Unmanaged on YouTube. Listen to Unmanaged on Spotify or Apple Podcasts. Book a free consultation. Submit an anonymous question for Fridays Off the Record. Contact Elizabeth. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit elizabetharnott1.substack.com

  4. May 3

    Staying Put Requires a Plan

    Job hugging is a newly identified trend where people hold onto their dysfunctional jobs as long as they can because of the instability of the job market. It makes sense. Our world is changing rapidly and it seems like there’s not a day that goes by without a life altering piece of news. So how do we do this and not lose our minds? We are still dealing with the same people in the same dysfunctional environment who are also holding onto their jobs with a death grip. So we need strategy - and that’s where I come in. Unmanaged, where we build the skills to navigate workplaces that aren’t working, is getting more strategic too. Going forward, I will be posting at least twice weekly: One post introducing a concept, strategy or technique on Wednesdays and then on Fridays for Fridays Off the Record to answer questions from readers. This gives me more time to develop the resources this moment actually calls for. In the coming weeks I’ll be rolling out more ways to get what you need, without it costing more than you have. Workshops, email courses and a support group are some of the things I am working on. If you have ideas or feedback that you’d like to share, I’d love to hear about them. Please email me at elizabeth@unmanagedpeople.com. I can’t wait to share more with you! For more resources and information, please visit unmanagedpeople.com. Watch Unmanaged on YouTube. Listen to Unmanaged on Spotify or Apple Podcasts. Book a free consultation. Submit an anonymous question for Fridays Off the Record. Contact Elizabeth. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit elizabetharnott1.substack.com

  5. Apr 30

    The Emotional Intelligence Exercise That Prepares You for Difficult People

    We’ll be working through the Unmanaged methodology all week, discussing where the systems fail, the importance of regulating yourself and how you can protect yourself, whether you are a manager or an individual contributor. Today, we are talking about emotional intelligence. Today we covered a lot of ground — what emotional intelligence is, where it breaks down, and how to use it deliberately before high-stakes conversations and decisions. Tonight I want to bring it into the most personal part of that practice: self-awareness and self-regulation. Because knowing the framework is one thing. Knowing yourself inside it is another. We all have people who are harder for us to communicate with. People who activate something in us before we’ve even said hello. That’s not a character flaw — it’s information. And the more clearly you can see it, the more choice you have about what you do with it. So let’s work with that tonight. Find a comfortable position. Feet flat on the floor. Deep breath in. Deep breath out. Bring to mind a person — or a type of situation — that you feel anxious about walking into. A conversation you’ve been putting off. A person whose name in your inbox makes your stomach tighten. Just bring it forward. You don’t have to fix anything yet. Deep breath in. Deep breath out. Now ask yourself: how do I feel when I’m in an interaction with this person? Anxious? Defensive? Small? Reactive? Strangely calm in a way that doesn’t feel safe? There’s no wrong answer. Just sit with whatever comes up. Deep breath in. Deep breath out. Now ask: why do I feel that way? Is it because they react with volatility and you never know which version of them you’re getting? Is it because they question your authority in front of others? Is it because something in how they treat you reminds you of a dynamic you’ve been in before? Be honest with yourself. No one else is in this room. Deep breath in. Deep breath out. Now think forward — to the next time you’ll be in that conversation. If it goes sideways, what do you do? Does this person need a moment to absorb difficult information before they can respond to it? Is there a way to build that pause into how you approach them? Is there a phrase in your usual script that you already know lands badly — and a way to say the same thing that might land differently? You don’t need a perfect plan. You need a better one than walking in without thinking about it at all. Deep breath in. Deep breath out. And if the conversation still doesn’t go the way you wanted — come back to visualization. Run it again from the beginning, the way you wanted it to go. What did you learn? What would you carry into the next one? This is the work. Not a single perfect conversation, but a practice of getting to know yourself well enough that your reactions stop running ahead of you. Deep breath in. Deep breath out. You can only control what you bring into the room. Your words, your steadiness, your preparation. That’s not nothing — that’s everything you actually have. And it’s more than most people are willing to work on. Keep going. You’ve got this. For more resources and information, please visit unmanagedpeople.com. Book a free consultation. Submit an anonymous question. Contact Elizabeth This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit elizabetharnott1.substack.com

    The Emotional Intelligence Exercise That Prepares You for Difficult People

About

I help people who are good at their jobs but stuck in a workplace that’s making them question everything. I help companies stop losing those good people to problems they could have fixed — if someone had just told them what was actually going on. These short videos are grounding exercises for the end of the day, after a tough day at work. elizabetharnott1.substack.com