The Global Hospitality Collective

TheGlobalHospitalityCollectivePodcast
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  • Entrepreneurship
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Elevating Hospitality Standards, Together. We’re The Global Hospitality Collective (TGHC) — a worldwide movement of short-term rental hosts, boutique hoteliers, and hospitality innovators. Our mission is simple: to raise hospitality standards, elevate guest experiences, and empower hosts to build sustainable, profitable businesses. On this channel, you’ll find: 🎙 Bold Conversations — podcasts with industry leaders, changemakers, and real hosts. 🎬 Cinematic Docu-series — beautifully filmed stories that bring homes, hosts, and communities to life. 📚 Book Series Insights — behind-the-scenes in

  1. 6d ago

    Episode 28 - The Real Stories Behind the Mics

    This week, we're stepping out from behind our businesses, portfolios, and systems so you can get to know the people behind the podcast. Jodie, Helen, Rose, and Debbie share how they landed in hospitality, where they grew up, and the childhood stories that still shape how they welcome guests. In this episode, the hosts cover: How each of us ended up in short-term rentals, from an unexpected auction purchase to a 60-acre property and a UK cottage that started it allWhere we grew up and how family gatherings, food, and being together shaped our view of hospitalityA rapid-fire round of tea vs. coffee, rules vs. no rules, and what instantly makes us feel welcomeChildhood stories that are funny, heartfelt, and a little shocking, plus our words of the day Resources + Links Rose shares her story in Hospitable Hosts, Volume 2Join our monthly networking group, the Collective Table, at theglobalhospitalitycollective.com Connect with Hosts: Jodie Odlin Website: ⁠https://www.theglobalhospitalitycollective.com/ ⁠   Instagram: https://www.instagram.com/theglobalhospitalitycollective/    Facebook: https://www.facebook.com/jodie.stirling.9/ https://www.facebook.com/profile.php?id=61581212610869  Helen Lavigne Website: ⁠https://www.brookledgeny.com/⁠   Instagram: https://www.instagram.com/brookledgeny/  Facebook: https://www.facebook.com/brookledgeny  Rose Tipka Website: ⁠https://www.yourfamilysplace.com/⁠     Instagram: https://www.instagram.com/hostinginthemotherhood/  Facebook: https://www.facebook.com/rose.ginleytipka  Debbie Todd Website: ⁠https://thewoodlandsathockinghills.com/ ⁠  Instagram: https://www.instagram.com/thewoodlandsathockinghills   Facebook: https://www.facebook.com/profile.php?id=100072403310165

    Episode 28 - The Real Stories Behind the Mics

  2. Oct 6

    Episode 27 - Towed at 6 AM: Anja Schaer on Hospitality When Things Go Wrong

    Anja Schaer is co-owner of Peach House, a boutique property management company in Marietta, Georgia, and is featured in chapter four of the new Sisterhood book, released March 2026. She and her husband run a hybrid rental strategy blending short-term and mid-term furnished rentals for homeowners across the Atlanta suburbs. In this episode, Anja covers: • Building a hybrid short-term and mid-term rental strategy in the Atlanta suburbs, and why it works especially well for homeowners looking for flexible income • How Peach House uses light interior themes (Scandinavian, cabin-in-the-city) to make urban properties stand out without going overboard on amenities like pools or pickleball courts • The back-end operations side of hosting that new hosts overlook: inventory tracking, turnover inspectors, standardizing linens and dishware, and knowing when a welcome basket helps versus creates more liability • A wild guest story involving a Chevy Suburban that didn't fit in the garage, a middle-of-the-night tow, and how empathetic problem-solving turned it into a five-star review Resources + Links: • Hospitable Hosts book series, Sisterhood edition, chapter 4. Connect with Anja Schaer: • Website: peachhousegroup.com • Instagram: @anja_invests • Facebook: Anja Schaer • LinkedIn: Anja Schaer Check out her properties: • peachhousegroup.com Connect with Tanya Rooney: • Instagram: TanyaRooneyMN • Facebook: Tanya Rooney

    Episode 27 - Towed at 6 AM: Anja Schaer on Hospitality When Things Go Wrong

  3. Sep 29

    Episode 26 - Does Your Team Know What Good Hospitality Looks Like

    In this episode, Jodie, Debbie, Helen, and Rose cover: Why treating your own team with hospitality is the foundation for how they treat guests, from onboarding standards to team appreciation eventsPractical systems for training cleaning teams and VAs: photo references, SOPs, checklists, and brand standards documentationThe ongoing debate over labeling kitchens and light switches: does it help guests or break the "home away from home" feel?How AI tools like Host Buddy are being used to handle guest communications, and where human oversight still mattersDelegating and stepping away: building backup systems (family members, co-hosts, seasonal closures) so the business doesn't depend on one person being always onSmall ways to show appreciation for team members going through hard times, from gift cards to acknowledging what's going on in their lives Connect with the Hosts: Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/Instagram:https://www.instagram.com/theglobalhospitalitycollective/Facebook: https://www.facebook.com/jodie.stirling.9/ Helen LavigneWebsite: https://www.brookledgeny.com/Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgeny Rose TipkaWebsite: https://www.yourfamilysplace.com/Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipka Debbie ToddWebsite: https://thewoodlandsathockinghills.com/Instagram: https://www.instagram.com/thewoodlandsathockinghillsFacebook: https://www.facebook.com/profile.php?id=100072403310165

    Episode 26 - Does Your Team Know What Good Hospitality Looks Like

  4. Sep 22

    Episode 25 - From Cracks to Systems: How Libby Ross Built Her Own STR App

    Libby Ross is a co-hosting powerhouse based in Oklahoma City, managing nearly 50 properties across the state and stepping into a new 120-door student housing project in Norman, Oklahoma. In this episode we cover: Growing a co-hosting business from her own properties into managing nearly 50 across Oklahoma, plus a new short-term-to-midterm student housing project near the OKC airportBuilding her own custom app to replace a stack of disconnected tools (Google Sheets, QuickBooks, cleaning software) and cut down team frictionHer role as an Airbnb community leader in Oklahoma and how that visibility strengthens her businessTurning a rough guest experience (AC failure during a heat wave) into a five-star outcome through thoughtful communication and small gestures Resources + Links: Hospitable Hosts Couples book, Chapter 9 Connect with Libby Ross: Co Hosting Website: cohostoklahoma.com⁠Instagram: Co Host Oklahoma Facebook: Co Host Oklahoma + Libby Ross Check out her properties: hostlahoma.com⁠⁠ Connect with Tanya Rooney: Instagram: TanyaRooneyMN Facebook: Tanya Rooney Check out her properties: https://www.yyhmn.com/Airbnb Host Profile

    Episode 25 - From Cracks to Systems: How Libby Ross Built Her Own STR App

  5. Sep 15

    Episode 24 - When It All Goes Wrong (And You Still Win)

    This week, Jodie, Rose, Debbie, and Helen come together for an honest, no-holds-barred conversation about service recovery: what happens when bookings go sideways, and how each host handles it with professionalism, humor, and heart. In this episode, the hosts cover: Real guest disasters, from a lake gone wrong to an all-night lockout scrambleWhen to refund, and when a gift card or gesture works betterThe "sandwich method" for delivering bad news without losing the guestHow to head off complaints before they happenWhat to do when nothing you offer is enough Resources + Links: "Build your own recovery plan" resource link coming soon! Connect with the Hosts: Jodie OdlinWebsite: https://www.theglobalhospitalitycollective.com/Instagram: https://www.instagram.com/theglobalhospitalitycollective/Facebook: https://www.facebook.com/jodie.stirling.9/ Helen LavigneWebsite: https://www.brookledgeny.com/Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgeny Rose TipkaWebsite: https://www.yourfamilysplace.com/Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipka Debbie ToddWebsite: https://thewoodlandsathockinghills.com/Instagram: https://www.instagram.com/thewoodlandsathockinghillsFacebook: https://www.facebook.com/profile.php?id=100072403310165

    Episode 24 - When It All Goes Wrong (And You Still Win)

  6. Sep 8

    Episode 23 - Locked Out, Lesson Learned with Anja Wynne

    Anja Wynne is a short-term rental host and land developer featured in the Hospitable Hosts STR Sisterhood Edition. She and her family operate seven STR properties across Colorado, New Mexico, and North Carolina's Outer Banks, and are now building a family-run eco-village and event venue on land bordering the Rocky Mountains. In this episode, Anja covers: How a family land purchase near the Air Force Academy turned into Ponderosa Paradise, a future event center and glamping venue built around yurts, tiny houses, and renovated airstreamsCurating one property with a friend's original artwork and letting guests browse and buy pieces through an in-house QR code catalogA guest lockout gone wrong that pushed her to connect every smart lock to her booking platform, and how she recovered the relationship with a bar tab and a free weekendHer "three top tips" check-in message format: address and check-in time, door code and backup access, and Wi-Fi, sent an hour before arrival instead of buried in early messages Resources + Links: Hospitable Hosts book series, STR Sisterhood Edition, chapter 16Connect with Anja Wynne: Website: https://thewynnegrp.com/Instagram: @holidays_with_altitude; @ponderosa.paradiseFacebook: Holidays with AltitudeLinkedIn: Dr. K. Anja Wynne, GPHR Connect with Tanya Rooney: Instagram: TanyaRooneyMN Facebook: Tanya Rooney Check out her properties: www.yyhmn.comAirbnb: https://www.airbnb.com/users/profile/1465675173593782883

    Episode 23 - Locked Out, Lesson Learned with Anja Wynne

  7. Sep 1

    Episode 22 - Kitchen to Campfire: Amenities Guests Actually Want

    Jodie, Helen, Debbie, and Rose dig into the everyday essentials every short-term rental should have, going room by room through the kitchen, bathroom, bedrooms, living room, and outdoor spaces. In this episode, the hosts cover: Kitchen must-haves, from dishwasher pods and spices to how often to replace pots, pans, and small appliancesCoffee and beverage setups across four very different properties, including K-cups, local coffee partnerships, and give-back sourcingBathroom essentials like towel counts, hair dryers, toiletry baskets, and eco-friendly refill systemsOutdoor and living room touches, including firewood policies, water safety for hot tubs and kayaks, lighting, and remote-control organization Resources + Links: Full amenities checklist compiled by the four hostsMicrofiber hair towel wraps (Amazon)Towels (Amazon and Sam's Club) Connect with the Hosts: Jodie Odlin  Website: ⁠⁠https://www.theglobalhospitalitycollective.com/⁠⁠  Instagram: https://www.instagram.com/theglobalhospitalitycollective/  Facebook: https://www.facebook.com/jodie.stirling.9/ Helen Lavigne  Website: ⁠⁠https://www.brookledgeny.com/⁠⁠  Instagram: https://www.instagram.com/brookledgeny/ Facebook: https://www.facebook.com/brookledgeny Rose Tipka  Website: ⁠⁠https://www.yourfamilysplace.com/⁠⁠  Instagram: https://www.instagram.com/hostinginthemotherhood/ Facebook: https://www.facebook.com/rose.ginleytipka Debbie Todd  Website: ⁠⁠https://thewoodlandsathockinghills.com/⁠⁠  Instagram: https://www.instagram.com/thewoodlandsathockinghills  Facebook: https://www.facebook.com/profile.php?id=100072403310165

    Episode 22 - Kitchen to Campfire: Amenities Guests Actually Want

  8. Aug 28

    Episode 21 - Making Vacation Rentals Autism Friendly with Suzanne Robinson

    Suzanne Robinson is the owner of Welcoming Wow and Chapter 27 of Hospitable Hosts: STR Sisterhood Edition, managing 25 to 30 short-term rental properties across Florida and North Carolina. In this episode, Suzanne covers: How a childhood friend's frightening experience with a missing autistic child inspired her to make her properties autism friendlyPractical, low-cost changes hosts can make, from door and window alarms to trigger colors and sensory-friendly touchesHow she communicates these features to guests and builds repeat, direct bookings as a resultHer new "12 step program" for hosts who want to make their properties more accessible without feeling overwhelmed Resources + Links: Suzanne's 12 step program for making properties autism friendly : https://linktr.ee/SuzRobinson Becoming Rentable (Lorraine Woodward), a resource for accessibility certification: https://www.becomingrentable.com/Hospitable Hosts: STR Sisterhood Edition (March 2026), Chapter 27 Connect with Suzanne Robinson: Website: https://www.welcomingwow.com/Instagram: @welcomingwowFacebook: Welcoming WowLinkedIn: Suzanne Robinson Check out her properties: https://www.privacyinthepalms.com/ Connect with Tanya Rooney: Instagram: TanyaRooneyMNFacebook: Tanya Rooney Check out her properties: www.yyhmn.comhttps://www.airbnb.com/users/profile/1465675173593782883

    Episode 21 - Making Vacation Rentals Autism Friendly with Suzanne Robinson
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Elevating Hospitality Standards, Together. We’re The Global Hospitality Collective (TGHC) — a worldwide movement of short-term rental hosts, boutique hoteliers, and hospitality innovators. Our mission is simple: to raise hospitality standards, elevate guest experiences, and empower hosts to build sustainable, profitable businesses. On this channel, you’ll find: 🎙 Bold Conversations — podcasts with industry leaders, changemakers, and real hosts. 🎬 Cinematic Docu-series — beautifully filmed stories that bring homes, hosts, and communities to life. 📚 Book Series Insights — behind-the-scenes in

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  • Creator
    TheGlobalHospitalityCollectivePodcast
  • Years Active
    2026
  • Episodes
    29
  • Rating
    Clean
  • Copyright
    © TheGlobalHospitalityCollectivePodcast
  • Show Website
    The Global Hospitality Collective