dailypoint™ Hotel Tech Insights

Dr. Michael Toedt
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The go-to podcast for hotel executives and technology leaders who want to stay ahead in an increasingly data-driven industry! Hosted by Dr. Michael Toedt, a recognized expert in CRM, Big Data, and hospitality technology, this podcast delivers concise, actionable insights on how hotels can leverage data, automation, and AI to drive profitability, improve guest experiences, and strengthen direct bookings.

Episodes

  1. How to Pick the Right CRM

    May 4

    How to Pick the Right CRM

    A Strategic 8-Step Guide for Hotel Decision Makers The hospitality industry in 2026 is more competitive, data-driven, and guest-centric than ever before. Rising distribution costs, increasing operational expenses, labor shortages, and the growing dominance of OTAs are putting pressure on margins across all hotel segments. At the same time, guests expect seamless, personalized experiences across every touchpoint. The following 8-step framework provides hotel decision-makers with a structured, strategic approach to selecting the right CRM — and avoiding costly implementation mistakes.

    16 min
  2. Navigating the Future of Agentic AI in Hospitality

    Apr 28

    Navigating the Future of Agentic AI in Hospitality

    Why Agentic AI Might Not Be the Hospitality Revolution You’re Expecting In "Agentic AI in Hospitality: Beyond the Hype", Dr. Michael Toedt and Olga Heuser explore one of the most debated technological shifts in the hotel industry: autonomous AI agents. While tech leaders proclaim an imminent revolution, this whitepaper offers a balanced, two-sided perspective. Dr. Toedt examines the hidden risks – data privacy, security vulnerabilities, legal liability, algorithmic bias, and inflated market expectations – urging hoteliers to proceed with caution. In contrast, Olga Heuser presents a pragmatic industry view, arguing that agentic AI represents an evolution rather than a revolution, with real-world applications already transforming guest communication, operations, and personalization. Together, they provide a thoughtful, grounded roadmap for hospitality leaders who want to innovate responsibly – without falling for hype or fear.

    13 min
  • 2 Episodes

About

The go-to podcast for hotel executives and technology leaders who want to stay ahead in an increasingly data-driven industry! Hosted by Dr. Michael Toedt, a recognized expert in CRM, Big Data, and hospitality technology, this podcast delivers concise, actionable insights on how hotels can leverage data, automation, and AI to drive profitability, improve guest experiences, and strengthen direct bookings.

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