We Built It Because We Had To - Tech Founder Backstories

Jonathan W. Buckley of The Artesian Network

We Built It Because We Had To is a founder-interview podcast from The Artesian Network, hosted by Jonathan Buckley. Each episode digs into the real founder journey behind B2B SaaS and tech startups — the backstories, the drama, the lessons, go-to-market, product-market fit, fundraising, enterprise sales, scaling, and how agentic AI is reshaping the bet.

  1. 6d ago

    His Data Found Carbon Monoxide Poisoning That Two Top Hospitals Missed (John Kelley)

    A teenager was diagnosed as paranoid schizophrenic by Cedars-Sinai, then again by Mayo Clinic. His furnace was poisoning him. It took John Kelley's data about 20 minutes to find it. In this episode, Jonathan W. Buckley sits down with John Kelley, Chairman of CereHealth Corp and the iLLUME Ai platform - and, twenty years ago, the CEO and Chairman of McData Corp when Jonathan worked in its marketing organization. John explains why a Vietnam-era draftee watching friends come home with Agent Orange exposure, PTSD, and misdiagnoses decided in 2009 that the same data informatics Google and Amazon used to predict purchases could predict what was actually wrong inside a person's brain. He walks through the "patients like me" cohort model built on roughly 4,800 referred patients, why traumatic brain injury became the company's specialty, and how carbon monoxide binds to the iron in the basal ganglia and starves it of dopamine - the mechanism two of America's best hospitals missed. The harder story is the go-to-market one. Pharma, insurance, and health systems - the three constituencies John assumed would embrace better diagnostics - all resisted, for rational reasons he lays out plainly. The VA, which should have been the natural ally, never engaged. Osteopathic physicians became the earliest adopters over MDs because they were trained to look at the whole system rather than the symptom. The company cleared the FDA in 120 days under the 21st Century Cures Act, immediately in Theranos's wake, got in front of four national carriers and Medicare, and then COVID arrived in March 2020 and took the momentum with it. Today the business has pivoted away from clinical services entirely, licensing its analytics engine as $2-4M enterprise contracts. John closes with the part most guests won't say out loud: after seven acquisitions across ten boards, he's not sure he was the right investor for this one - because he underestimated the resistance, and that's a due-diligence lesson, not a bad-luck story. Chapters00:00 The show, and how Jonathan and John met at McData01:56 Data informatics, Agent Orange, and the 2009 thesis03:24 "Patients like me" - the core idea04:32 Brought in as investor and chair, and the loss that changed the role06:58 4,800 patients, cohorts, and why TBI became the specialty08:46 Why pharma, insurance, and health systems all resisted11:10 The VA that should have been an ally12:33 Who said yes first: the non-siloed clinicians16:03 Why DOs became early adopters over MDs19:14 A Mission Viejo teenager, Cedars-Sinai, and Mayo21:45 Carbon monoxide, the basal ganglia, and a furnace flue24:18 Cash-pay reality, pro bono work, and suicide ideation26:13 FDA clearance in 120 days, right after Theranos28:12 Four carriers, Medicare, then COVID30:59 The pivot to iLLUME Ai and $2-4M licensing contracts33:18 Micro-targeting DOs and riding thought-leader credibility36:39 What he'd tell you about investing outside your specialty Guest: John Kelley, Chairman, CereHealth Corp. Previously CEO and Chairman of McData Corp, a NASDAQ 100 company. He has served on ten public and private-equity/venture-backed boards, seven of which reached acquisition. Watch the full episode on YouTube: https://www.youtube.com/watch?v=EnElZDxyGow Connect with John Kelley: https://www.linkedin.com/in/johnkelley3/CereHealth: https://www.linkedin.com/company/cerehealthiLLUME Ai: https://illumeai.com Subscribe on YouTube, Spotify, or Apple Podcasts for new conversations with early-stage tech founders and CEOs. See how The Artesian Network helps founders get established and reach scale: https://www.artesiannetwork.com/?utm_source=podcast&utm_medium=referral&utm_campaign=ep26&utm_content=shownotes

    His Data Found Carbon Monoxide Poisoning That Two Top Hospitals Missed (John Kelley)
  2. Jul 9

    He Sold Persistent Chat to Microsoft Before Slack Existed (Nick Fera)

    Before Slack existed, Nick Fera built and sold persistent chat to Microsoft. Today he's taking on a problem most enterprise software companies won't say out loud: the systems that run the world's biggest manufacturers are nearly impossible to reach. In this episode, Jonathan W. Buckley sits down with Nick Fera, CEO of enosix, the company that virtualizes SAP's most complex processes, product configuration, pricing, and order creation, and makes them usable inside modern front ends like Salesforce and Microsoft Copilot. Nick explains how his team compressed a 10-hour customer quoting process down to 10 minutes, why enosix sells to the business side instead of IT, and how emotional storytelling, not feature lists, wins enterprise deals. He also gets candid about surviving a CFO who killed a deal at the last minute while Nick was on a bass fishing boat, and the one hard lesson about selling a product you don't use yourself. If you build, buy, or sell enterprise software, this conversation reframes how you think about integration, value, and the buyer who won't admit they have a problem. Guest: Nick Fera, CEO of enosixConnect with Nick: https://www.linkedin.com/in/nickfera/Learn more about enosix: https://enosix.com Watch on YouTube: https://www.youtube.com/watch?v=QZlKiCR9AwA Subscribe for new conversations with early-stage tech founders, and see how The Artesian Network helps founders scale: https://www.artesiannetwork.com/?utm_source=podcast&utm_medium=referral&utm_campaign=ep25&utm_content=shownotes

    He Sold Persistent Chat to Microsoft Before Slack Existed (Nick Fera)
  3. Jun 30

    He Lost $3M on a Failed Pivot — Here's What CloudTask Does Differently (Amir Reiter)

    He put nearly $3 million of his own money into a SaaS pivot that failed — because he tried to sell customers the help they needed instead of the help they wanted. In this episode of We Built It Because We Had To, host Jonathan W. Buckley sits down with Amir Reiter, Founder & CEO of CloudTask, the global talent marketplace connecting US companies with GTM operators across Latin America and the Caribbean. Amir breaks down the AI-powered matching system behind CloudTask's 24-month average placement LTV — including the seven-point candidate rubric and the internal "mechanical match object" framework that zippers a hiring company to the right operator. He gets refreshingly candid about the bootstrapped $3M pivot that didn't work and the brutal lesson underneath it: customers often want to hear what they want to hear, not what will actually help them. And he makes the case that AI isn't killing sales jobs — it's quietly replacing reps with operators, and reshaping what companies actually need to hire. If you're a founder weighing bootstrapping against raising, rethinking remote hiring, or trying to figure out where AI fits in your go-to-market team, this one is full of hard-won pattern recognition. Guest: Amir Reiter, Founder & CEO of CloudTask. Based in Medellin, Colombia, Amir has helped over 10,500 people get hired over the past decade across SaaS and non-SaaS companies including RingCentral, Vonage, Apollo, Grammarly, and Expensify. Connect with Amir on LinkedIn: https://www.linkedin.com/in/amirreiter/Learn more about CloudTask: https://www.cloudtask.com Watch the full episode on YouTube: https://www.youtube.com/watch?v=21RwbhsKwoM Subscribe so you never miss a founder backstory. We Built It Because We Had To is produced by The Artesian Network, a band of experts helping early-stage tech founders and CEOs get established and reach scale. Learn more at https://www.artesiannetwork.com and explore every episode at https://www.WeBuiltItBecauseWeHadTo.com

    He Lost $3M on a Failed Pivot — Here's What CloudTask Does Differently (Amir Reiter)
  4. Jun 25

    He Fired His Freelancers and Built a 500-Person Dev Shop to Replace Them — Furqan Aziz, InvoZone

    Most founders spend year one chasing product-market fit. Furqan Aziz spent his chasing something harder to build than any product: trust. In this episode of We Built It Because We Had To, host Jonathan W. Buckley sits down with Furqan Aziz, CEO and Founder of InvoZone. As a CTO in San Francisco, Furqan was burned by unreliable freelance developers who ghosted mid-project and missed deadlines on tight financial-services SLAs. So he built the team he wished he'd had: a dedicated, trained software organization in Lahore that has since grown to more than 500 engineers across five global offices. You'll hear how Furqan turned the offshore category's biggest liability — buyers who had been burned before — into his opening, using Clutch-verified reviews, client reference calls, and a free trial that takes price off the table. He explains why the cheapest offshore team is usually the most expensive mistake, and makes a contrarian bet that AI will create more demand for engineers, not less, as the number of startups explodes. He also gets candid about the two startups he failed before InvoZone, the co-founder lesson he learned the hard way, and the 3 a.m. call when an engineer wiped the production database — and the leadership mindset that saved it. Guest: Furqan Aziz, CEO and Founder, InvoZoneLinkedIn: https://www.linkedin.com/in/itsfurqanaziz/Company: https://invozone.com/ If you like the real stories behind building technology companies, subscribe and join us for the next conversation. Learn more about The Artesian Network at https://www.artesiannetwork.com and find every episode at https://www.WeBuiltItBecauseWeHadTo.com Tags:  Furqan Aziz, InvoZone, Invo Zone, offshore software development, dedicated development team, Pakistan software engineers, Lahore developers, offshore development trust, Clutch reviews, co-founder lessons, production database disaster, AI and software engineering jobs, We Built It Because We Had To, Jonathan W. Buckley, The Artesian Network

    He Fired His Freelancers and Built a 500-Person Dev Shop to Replace Them — Furqan Aziz, InvoZone
  5. Jun 23

    How Klearly Pivoted to Dominate Hospitality Payments (Geus Walder)

    What if going narrower is what makes you fundable? Geus Walder co-founded Klearly as a generalist soft-POS app — download an app, turn any phone into a payment terminal, no hardware required. It gained traction across taxis, retail, and more. But a year of staying close to customers kept pointing to one place: hospitality had the deepest payment pain and the worst-fitting tools. So Klearly cut everything else and became a hospitality-only specialist — and that focus is what unlocked the growth, including a $12M Series A led by PayPal Ventures and a jump to 53 people. In this episode, Geus walks through the lean-startup path behind it: validating demand with a gamified landing page that drew 600+ businesses before the product existed, raising a pre-seed with Antler to actually build it, and the operating principle the team still runs on — "speed over perfection." He also explains why in-person payments were the overlooked 80% of the market, how Klearly onboards merchants in three days instead of three weeks, and why hiring salespeople from inside hospitality (not from payments) became an unfair advantage. If you've ever been told to widen your market to grow, this conversation argues the opposite. Chapters 00:00 Klearly and the hospitality-payments thesis 01:06 From consulting to founding Klearly 02:00 23 hires in a quarter and a $12M Series A led by PayPal Ventures 03:00 SMB generalist vs. hospitality specialist 03:51 The pivot to horeca-only 05:56 Selling before building: the 600+ business landing page 07:41 "Speed over perfection" 08:56 The overlooked 80%: in-person payments 11:31 Go-to-market: direct sales plus ordering-system partnerships 14:19 Hiring hospitality insiders, not payments people 16:38 De-risking the leap to full-time 19:29 Lessons from the lean-startup path Guest: Geus Walder, Co-founder, Klearly LinkedIn: https://www.linkedin.com/in/geuswalder/ Klearly: https://klearly.nl Subscribe to We Built It Because We Had To for founder stories on building and scaling B2B tech. More at https://www.WeBuiltItBecauseWeHadTo.com and https://artesiannetwork.com

    How Klearly Pivoted to Dominate Hospitality Payments (Geus Walder)
  6. Jun 18

    The Customer Success Branding Gap Most SaaS Companies Miss (Arne Hurty)

    Most SaaS companies spend heavily to win the deal — then go silent the moment the contract is signed. Arne Hurty has spent three decades watching that gap widen, and building a firm to help close it.In this episode, I'm joined by Arne Hurty, founder of BayCreative, a strategic branding and marketing firm that has supported Silicon Valley tech companies since 1997. Arne walks me through three decades of building a deliberately small strategy shop — peak headcount of about 10 — that has worked with roughly 200 customers, 90% of them right here in the Valley. He shares the desktop publishing origin story (an early Mac SE in 1986, ten years at IDG before launching the firm), how the early customer base came together through Google and AltaVista paid search plus word of mouth, and the founder lesson that has stuck the longest: walk before you run with a new client.We dig into his "small rock" metaphor for why staying lean became his durability advantage, and the harder conversations around scoping, pricing, and clarification up front. The bigger thesis we land on is the gap between pre-sale and post-sale brand experience — Arne argues customer success teams are starved for branding and messaging support, despite renewals being where loyalty is actually built. A candid conversation about resilience, adaptability, and where Arne sees the next chapter of BayCreative going.Guest & ResourcesConnect with Arne Hurty:https://www.linkedin.com/in/arnehurty/BayCreative: https://www.baycreative.comWe Built It Because We Had To is the founder-backstory podcast from The Artesian Network. New episodes every Tuesday and Thursday. Subscribe so you never miss a conversation.Visit us at: https://www.WeBuiltItBecauseWeHadTo.com

    The Customer Success Branding Gap Most SaaS Companies Miss (Arne Hurty)
  7. Jun 16

    2 Million Autonomous Fixes In PayPal Production — Then He Spun It Out (Suresh Mathew)

    What happens when cloud deployment outpaces the humans managing it? At PayPal, Suresh Mathew's team built the answer — an autonomous system that ran 2 million production remediations before he spun it out as Sedai. In this episode, I'm joined by Suresh Mathew, founder and CEO of Sedai. We talk about the problem DevOps created: developers deploying directly to production faster than any SRE team could keep up. The instinct was to hire more engineers. Suresh's team built smarter — an autonomous system that handled 80% of production operations without human intervention. No 2 AM pages. Just 2 million remediations quietly running in the background. PayPal eventually mandated it: if your app wasn't compatible with the tool, you needed an approval to deploy. Then Suresh took the idea and made it work for the rest of the world. We get into the hard stuff: raising a seed in May 2020, growing to ~100 employees, closing a $20M Series B, and the Lambda market mistake that forced an early ICP pivot. Suresh shares his formula for hiring — strength over perfect fit — and the one signal he uses to know you have product-market fit: when your team stops dreading customer meetings and starts racing to get into them. He also explains why autonomous systems must run at zero tolerance for production failure. Not five nines. Zero. Guest & Resources Suresh Mathew, Founder & CEO, Sedai LinkedIn: https://www.linkedin.com/in/sureshmathew/ Sedai: https://www.sedai.io We Built It Because We Had To is the founder-backstory podcast from The Artesian Network. New episodes every Tuesday and Thursday. Subscribe so you never miss a conversation. Visit us at: https://www.WeBuiltItBecauseWeHadTo.com

    2 Million Autonomous Fixes In PayPal Production — Then He Spun It Out (Suresh Mathew)

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About

We Built It Because We Had To is a founder-interview podcast from The Artesian Network, hosted by Jonathan Buckley. Each episode digs into the real founder journey behind B2B SaaS and tech startups — the backstories, the drama, the lessons, go-to-market, product-market fit, fundraising, enterprise sales, scaling, and how agentic AI is reshaping the bet.