The Gobsmack Podcast

Dan Williams
  • 0.0 (0)
  • Entrepreneurship

The Gobsmack Consulting podcast is for business owners who are tired of being perfectly adequate, politely forgettable and just another option. Each episode explores how to create customer experiences with proper wow factor, the kind that make people say, 'You have to hear what happened.' It is about designing the moments, touchpoints and little bits of intentional magic that make customers remember you, come back, spend more, bring their friends and tell better stories about your business.

Episodes

  1. Jun 2

    How I built Gobsmack Consulting (I documented EVERY step!)

    For the last year, I've been building Gobsmack Consulting. And every step of the way, I've been documenting the process. In this episode, I walk you step-by-step through this business building journey. I explore how to build a new business from market problem to launch, using research, IP, branding, productisation and marketing strategy.

    32 min

  2. May 13

    Why I'm betting my business and my career on customer experience

    Hi, I'm Dan Williams, and I'm going 'all in' on customer experience. I'd like to explain why. In this episode I explore why customer experience, not AI, is the real competitive advantage of the future, and how service businesses can escape commoditisation by entering the experience economy.

    24 min
  • 2 Episodes

About

The Gobsmack Consulting podcast is for business owners who are tired of being perfectly adequate, politely forgettable and just another option. Each episode explores how to create customer experiences with proper wow factor, the kind that make people say, 'You have to hear what happened.' It is about designing the moments, touchpoints and little bits of intentional magic that make customers remember you, come back, spend more, bring their friends and tell better stories about your business.

Information

  • Creator
    Dan Williams
  • Years Active
    2K
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © 2026
  • Show Website
    The Gobsmack Podcast