The Edge of Human and AI

Rebecca Rutschmann

What happens to coaching when AI enters the room? The Edge of Human & AI explores the frontier where human wisdom meets artificial intelligence. Each episode tackles the questions the coaching world needs to face — about ethics, innovation, human connection, and what remains irreplaceably human. Depth over hype. Evidence over buzzwords. Welcome to the edge. A Viva la Coaching Production.

Episodes

  1. Why Optimism Is the Most Important Skill for Coaches Right Now | with Woody Woodward

    May 29

    Why Optimism Is the Most Important Skill for Coaches Right Now | with Woody Woodward

    Woody Woodward has coached senior executives, built a Master's degree at NYU, co-authored The Digital Coaching Revolution, co-created the NYU Coaching & Technology Summit in 2022 and is now Chief Coaching Officer at BetterUp, leading the world's largest coaching network of 4,000 coaches across 70 countries. In this conversation, Woody shares what four million coaching sessions and the world's largest coaching dataset actually tell us about what great coaching looks like and introduces us to BetterUp's newly developed GUIDE framework, built from the ground up from client data. We also talk about why 51% of employees want a blend of human and AI coaching, why those who engage with AI tools are 30% more likely to also engage with their human coach, and why optimism is one of the seven most critical mindsets for an AI-ready coach. This is a wide-ranging, warm conversation about the future of the profession, the responsibility that comes with coaching someone through hard decisions, and what it means to humanise the experience of work. What you'll take away: BetterUp's GUIDE framework — and why it was built from the client side, not the coach side The data on how people blend human and AI coaching 7 mindsets every AI-ready coach needs (and why optimism tops the list) What enterprise buyers are actually asking for right now Where the coaching profession needs to raise its standards  Why coaches are the best-positioned professionals to help humans adapt to an uncertain world Links and resources mentioned in this episode: BetterUp Dr. Woody Woodward on LinkedIn Find out more: https://vivalacoaching.com/vivapodcast/

    51 min
  2. The Uncomfortable Truth from a Researcher: AI Has Raised the Bar for Coaching with Prof. Dr. Nicky Terblanche

    May 29

    The Uncomfortable Truth from a Researcher: AI Has Raised the Bar for Coaching with Prof. Dr. Nicky Terblanche

    Nicky Terblanche is the world's leading researcher in AI coaching. He recently received the Anthony Grant Award for Research Excellence at the IOC Conference in Boston, named after the researcher who inspired him to care about evidence in the first place. A full-circle moment worth celebrating, A former software engineer turned coach turned academic, he started thinking about the possibilities before anyone was paying attention. Nicky has spent the last seven years at Stellenbosch University building the evidence base for what AI coaching actually is, what it can do, and what it definitely can't. In this conversation, we dig into his most surprising recent findings — including why a CBT-based AI chatbot outperformed both GROW and solution-focused approaches, why people actually prefer a slightly more directive AI coach (and what that means for the field), and why the bond you form with an AI chatbot matters far less than you'd think. We also talk about the "Wild West" of AI coaching, the uncanny valley of digital avatars, the extraordinary potential of AI coaching in Africa and the Global South — and what coaches really need to stop worrying about. What you'll take away: What the latest research actually shows about AI coaching effectiveness Why methodology matters more than the chatbot The surprising finding about CBT vs. GROW in AI coaching What personality type moderates your preference for directive vs. non-directive AI coaching Why Nicky believes AI coaching could transform access in developing countries What coaches need to do NOW to future-proof their practice Links and resources mentioned in this episode: Nicky Terblanche LinkedIn A design framework to create Artificial Intelligence Coaches Research Article: Comparing GROW, solution-focused and CBT coaching chatbots      Find out more: https://vivalacoaching.com/vivapodcast/

    41 min
  3. How AI is Changing the Leaders We Coach with Pam Krulitz

    May 22

    How AI is Changing the Leaders We Coach with Pam Krulitz

    The coaching conversation has been obsessing over one question: how is AI changing coaching? Pam Krulitz thinks we're asking the wrong one. The more important question — the one nobody's talking about loudly enough — is how AI is changing the leaders we coach. Because the people sitting across from us now aren't the same leaders they were three years ago. They're navigating constant change, managing teams alongside AI agents, and making decisions at a pace that's never existed before. And if we're still bringing them the same coaching we always have, we're already behind. Pam founded Optify in 2018 with a simple but radical idea: coaching should reach people earlier in their careers, not just at the top. Eight years, one pandemic, and one AI revolution later, she's watching a shift that reminds her of something she's seen before — the move from Waterfall to Agile in software development. That wasn't a process tweak. It was a fundamental rethinking of how you build things. She thinks AI is doing exactly the same to leadership development — and most of the industry hasn't caught up yet. Rebecca and Pam dig into what coaches actually need to bring to clients now, how to turn AI tools into real learning opportunities rather than just getting stuff done, and what it means to help a leader who's no longer just leading people. In this episode: Why "how is AI changing coaching?" is the wrong question Leading agents, not just people — what that means for who we coach Learning in the flow of work as the new coaching frontier What coaches need to bring to clients that AI simply cannot Links and resources mentioned in this episode: Optify.io Pam Krulitz LinkedIn Find out more: https://vivalacoaching.com/vivapodcast/

    43 min
  4. The Line Between Helpful and Harmful: How Responsible AI looks like in Mental Health Coaching with Shelby Garay

    May 22

    The Line Between Helpful and Harmful: How Responsible AI looks like in Mental Health Coaching with Shelby Garay

    As Program Director of the Headspace Training Institute — training the next generation of mental health coaches — Shelby sits at one of the most critical intersections in coaching today: where AI meets mental health, and where getting it wrong has real consequences. This conversation is about what getting it right actually looks like. At Headspace, that means clinical safety guardrails with human oversight, a 30-minute limit on AI companion conversations to prevent overuse and prompt degradation, and an empathetic AI companion called Ebb that meets people where they are — every single day, not just in crisis. Because that's the shift Shelby keeps coming back to: mental health care can't only happen when things fall apart. It needs to be daily. Like going to the gym. Rebecca and Shelby also dig into how Headspace is training coaches to have the AI conversation with their clients — not avoid it — and why the coaching industry needs to stop asking "AI or human?" and start asking how AI can amplify what only humans can do. And in a moment that lands quietly but hard: Shelby shares why she's teaching her students to embrace failure — and why that might be the most human skill of all. In this episode: Why Headspace put a 30-minute limit on its AI companion — and why that's revolutionary How to build clinical guardrails that actually hold Training coaches to talk to clients about AI — not around it The danger of general-purpose chatbots being used for mental health Embracing failure as the foundation of mental health and coaching Links and resources mentioned in this episode: Headspace Training Institute Headspace Ebb - Headspace's Empathetic AI Companion Headspace Coaching Shelby Garay LinkedIn Shelby Garay Coaching & Consulting Find out more: https://vivalacoaching.com/vivapodcast/

    38 min
  5. Human. AI. And Something Neither Can Do Alone, with Jonathan Kirschner

    May 15

    Human. AI. And Something Neither Can Do Alone, with Jonathan Kirschner

    What if the most powerful coaching relationship in the future involves three parties — a human coach, an AI, and the space between them that neither could create alone? Jonathan Kirschner has been thinking about this longer than most. He built AIIR (Assessment, Insight, Implementation, Reinforcement) in 2009 to bring behavioral science and structure to what Harvard Business Review called "the Wild West of executive coaching." Now, nearly two decades in, he's at the frontier again — this time asking how AI and human coaching can combine into something genuinely greater than either. His answer: Aeron, AIIR's AI digital coach assistant. Meridian, their AI-powered assessment debriefer. And a firm belief that 1+1=3 — but only if you're intentional about it. Because there's a trap. Coaches who delegate cognitive work to AI and pocket only the time savings? Jonathan's hypothesis is blunt: we'll get dumber. The edge isn't in the tools. It's in what you grow into when the tools take the heavy lifting. Rebecca, your host, and Jonathan also dig into agentic AI as the real breakthrough for sustaining behavioral change, the uncanny valley of AI persona design (and why naming your AI is harder than it sounds), and why the number one challenge for leaders right now isn't strategy — it's finding clarity when the ground won't stop moving.   He closes with a grounding practice that requires zero technology and zero budget. Just breath. In this episode: The 1+1=3 case for human-AI coaching collaboration Why efficiency without depth is a slow kind of atrophy Agentic AI and the future of long-term behavior change Leading through constant uncertainty — and staying grounded The uncanny valley, AI personas, and the politics of naming Links and resources mentioned in this episode: aiirconsulting.com aiiranalytics.com Find out more: https://vivalacoaching.com/vivapodcast/

    26 min

About

What happens to coaching when AI enters the room? The Edge of Human & AI explores the frontier where human wisdom meets artificial intelligence. Each episode tackles the questions the coaching world needs to face — about ethics, innovation, human connection, and what remains irreplaceably human. Depth over hype. Evidence over buzzwords. Welcome to the edge. A Viva la Coaching Production.