The Salty Adjuster

The Salty Adjuster by CoVerse Communications
  • 5.0 (7)
  • Careers
  • Updated Weekly

The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com

  1. 18h ago

    "Rose's Renaissance": Breaking Things, Building Better, and The Risk of Being Human with Rose Hall

    🌹 “We tend to compare our everyday selves to what we see and what we think is real with people we put on a pedestal... we’re comparing our everyday to their best day.” — ⁠Rose Hall, PE, RH Business Ventures, LLC Rose Hall has spent a career doing some pretty impressive things. She’s an engineer. An insurance and construction veteran. An innovation strategist. Her last three roles, inside of carriers and out, were jobs she helped create herself. But #RosesRenaissance has also been about letting people see more than the resume. On this episode of The Salty Adjuster, Rose talks about career reinvention, long COVID, authenticity and why she’s willing to share the hard parts alongside the accomplishments. We also get appropriately salty about one of insurance’s favorite words: innovation. Rose’s definition? “Creating new value where it didn’t exist before.” An idea isn’t innovation. A shiny new piece of technology isn’t automatically innovation. And sometimes innovation means being willing to admit something didn’t work, learn from it and change direction. Salty also shares some of his own mental health story and recommends Edwin Arlington Robinson’s “Richard Cory,” a poem that fits remarkably well with Rose’s point about comparing our everyday lives to someone else’s best day. And the conversation continues at ITC Vegas. Headed to ITC? On Tuesday, Sept. 29, Rose will moderate “From Reactive to Resilient: How Tech is Rewriting the Rules of Risk,” alongside Valkyrie Holmes of Faura, Christina Villena of Hanover Insurance and Peter Mielert of The Hartford. Don't miss it, and don't miss following #RosesRenaissance on Linkedin.

    "Rose's Renaissance": Breaking Things, Building Better, and The Risk of Being Human with Rose Hall

  2. 2d ago

    “The Long Run”: Josh Fischer of Kru Talent Group Brings His "Claims Recruiter Office Hours" to The Salty Adjuster

    “Conversations with real human beings are so much more valuable than applications.” — Josh Fischer The claims job market is weird right now. Experienced adjusters are applying to dozens, sometimes hundreds, of jobs and hearing nothing. Recruiters are getting buried under hundreds of applications for a single opening. Hiring managers are struggling to find the right people. And somehow everyone involved thinks the process sucks. So we brought in Josh Fischer, founder of and recruiter at Kru Talent Group and host of Claims Recruiter Office Hours, to talk about what actually works. Josh joins Salty and Brett to dig into why blindly applying for more jobs may be making your search worse, how to build relationships before you need them, the value of your existing network and what adjusters should know about LinkedIn, recruiters and the infamous green Open to Work banner. They also get into career pivots, burnout and overloaded claims desks, why adjusters may be overlooking skills that can take them far beyond traditional claims roles, and Josh’s goal of helping 100 people land jobs in 2026. Plus: cover letters are dead, Salty would like a $200,000 remote job with a company car, and Josh actually did research before answering the dinosaur question. Listen to Josh’s Claims Recruiter Office Hours every Tuesday and connect with him on LinkedIn.

    “The Long Run”: Josh Fischer of Kru Talent Group Brings His "Claims Recruiter Office Hours" to The Salty Adjuster

  3. 3d ago

    BrokerTech Connect MEGASODE: Advance's Omer Rimoch on Fixing Insurance’s “Boring Plumbing,” Morgan Blocher Turns the Tables on Salty, and Marissa Buckley of RevUp on How Claims Adjusters Feel about AI

    “I guess the question that’s probably on all of our listeners’ minds is: How does The Salty Adjuster show up to a conference with his face?” Episode 30 of The Salty Adjuster takes us to BrokerTech Ventures' BrokerTech Connect in Chicago (8/31-9/2), the pod's first major trade show event and Salty’s first ever insurtech trade show. Turns out an anonymous podcast host can move through a conference pretty easily when, to everyone else in the elevator, he's just a normal dude. We recap Salty and Producer Brett's experience before sharing three of our chats from the show with Advance CEO Omer Rimoch (14:39), Advance Director of Sales Morgan Blocher (30:13), and RevUp's Marissa Buckley (44:52). “How are we still pushing so many papers, literal physical papers?” Omer Rimoch, co-founder and CEO of Advance, came to insurance from FinTech and found an industry talking about AI while still dealing with checks, trust accounts, manual reconciliation and customers asking for invoices through physical mail. We talk about the “boring plumbing” underneath insurance and why some of the least sexy problems may be the ones most worth solving. “If I am the smartest person in that room, I’m in the wrong room.” Advance Director of Sales Morgan Blocher talks mentorship, relationships and why “garbage in, garbage out” still applies when everyone wants to throw AI at a problem. Then she and Producer Brett "bully" Salty into being on the receiving end of some spicy rapid fires. “[Adjusters have] got great instinct that can’t be coded.” RevUp Studios’ Marissa Buckley joins Salty to unpack the Wired story reporting that 98% of Glassdoor reviews from claims adjusters mentioning AI were negative. They get into what happens when companies roll out technology without enough training, communication or investment in the humans expected to use it, and why bringing frontline adjusters into the process early can save a whole lot of pain later. And because apparently this is still The Salty Adjuster: “I guess cereal could be a form of soup. It’s like a crunchy gazpacho.” Episode 30. Live from BrokerTech Connect. It got serious. It got... soupy? It got salty. Enjoy.

    BrokerTech Connect MEGASODE: Advance's Omer Rimoch on Fixing Insurance’s “Boring Plumbing,” Morgan Blocher Turns the Tables on Salty, and Marissa Buckley of RevUp on How Claims Adjusters Feel about AI

  4. Season 1, Episode 30 Trailer

    TRAILER: Live from BrokerTech Connect with Omer Rimoch and Morgan Blocher of Advance and Marissa Buckley of RevUp!

    How does an anonymous podcast host attend and cover a trade show? We're spilling the salt. The Salty Adjuster team had an absolute blast at BrokerTech Connect in Chicago Aug. 31 - Sept. 2, where we recorded minisodes with Omer Rimoch, CEO of Advance; his colleague Morgan Blocher, Director at Advance and long-time friend of Producer Brett; and the one and only Marissa Buckley of RevUp. This tailer teases our forthcoming episode (our 30th!!! We can't believe it either), dropping first thing Monday, 9/14.

  5. Sep 9

    “Connection”: Chris Luiz of Scout InsurTech Shares His Do's and Don't's for Founders, Salespeople, Linkedin, Hate Mail, and More

    “You don’t have to be an insurance person to be successful in insurance. It certainly helps, but you should acknowledge what you understand and what you don’t understand.” — Chris Luiz Chris Luiz has seen enough insurtech pitches to know the difference between a founder who has done the homework and one who thinks insurance is an industry just waiting for technology to come save it. As the founder of Scout Insurtech, Chris has built a community around connecting insurance leaders, founders and emerging technology in a decidedly different way. Scout has no expo floor. You literally cannot pay Chris to put you on stage. And what started with buying insurance people beers has grown into one of the industry’s most talked-about events. In “this episode,” Chris joins The Salty Adjuster for a wide-ranging conversation packed with advice for anyone building, buying or working with insurance technology. Founders, take notes. Chris gets into some must-hear do’s and don’ts: know the specific problem you solve, understand where you fit in this enormous industry, be realistic about the carriers you can actually land, surround yourself with people who know what you don’t, and ask a LOT of questions. He also takes on the current AI frenzy, explains why “we serve all of insurance” is a major red flag, talks about emerging areas of risk he believes deserve more attention and shares why he thinks technology could fundamentally reshape traditional insurance career paths. And then there’s LinkedIn. Chris hates reply bots. Like, publicly-threaten-to-eviscerate-them hates reply bots. Naturally, Salty and Producer Brett relate. Plus: hate mail, why insurance conferences need fewer sales pitches and better conversations, the future of human relationships in an increasingly automated industry, swearing at your LLM, and which dinosaur Chris would invite to Scout. It turns out the answer to a lot of what Chris believes about insurance, technology and community comes back to one thing: Real Connection.

    “Connection”: Chris Luiz of Scout InsurTech Shares His Do's and Don't's for Founders, Salespeople, Linkedin, Hate Mail, and More

  6. Season 1, Episode 29 Trailer

    TRAILER: Chris Luiz of Scout InsurTech on Founder/Startup Green and Red Flags

    “What part of the industry do you serve? ‘We serve all of it.’ Okay, that’s a pretty aggressive stance. What problem are you focusing on? ‘Oh, we can do anything.’ It’s like, well, you’re literally dead in the water.” — Chris Luiz If you've listened to any of The Salty Adjuster thus far, you know we love a claimstech founder who has done the work to understand the adjuster ecosystem. We don't so much love when outsiders come in uneducated with tech prescriptions for problems they have never had to face. Chris Luiz sees a lot of InsurTech startups. As the founder of Scout InsurTech, he’s become one of the industry’s sharpest eyes for spotting which founders understand the insurance market, which ideas have real potential, and which pitches start falling apart as soon as you ask a few questions. In this trailer for his upcoming episode of The Salty Adjuster, Chris gives us some of his biggest red and green flags. 🚩 “We serve all of insurance.”🚩 “We can do anything.”🚩 A target list that is basically the biggest carrier logos in the industry. Green flag behaviors? 🟢 Founders who know what they don’t know.🟢 Teams that bring real insurance expertise into the room.🟢 Startups with a specific problem, market and path to getting their first customers.🟢 People who ask a lot of questions. Chris has spent years helping founders navigate insurance, building the Scout community and creating one of the industry’s most talked-about InsurTech events. And as you’ll hear in the full episode, he has some thoughts about AI, insurance conferences, LinkedIn reply bots and what the next generation of insurance companies might look like. Our full episode with Chris drops tomorrow, Tuesday, September 8. Enjoy the trailer.

    TRAILER: Chris Luiz of Scout InsurTech on Founder/Startup Green and Red Flags

  7. Sep 3

    "They Got It From Here... Thank You for Managing Your Risk": The Riskfetti Story with Co-Authors and Friends Sandy Avina and Angel Guerra

    What happens when two claims people meet on LinkedIn, become friends and decide risk management desperately needs to be more fun? You get Riskfetti. Sandy Avina and Angel Guerra both came up through claims before building careers in risk management, giving them a front-row seat to what happens when the textbook version of insurance collides with actual human beings. They also discovered they make a pretty damn good team. Angel is the big-picture, “why don’t we just do it?” half of the partnership. Sandy brings the details, the execution and some of the best comedic timing in insurance. Together, they wrote Riskfetti in six months and built something designed for the people actually doing the work, especially those who suddenly find themselves responsible for risk without a giant department or unlimited resources behind them. They join Salty and Producer Brett to talk about their claims roots, why risk managers shouldn’t be the “fun police,” the pathway to yes, why insurance has such a hard time educating people and the realities of managing risk that rarely make it into a textbook. There’s also Nick Fury, Darth Vader, a $2,000 vacuum cleaner, questionable mascot hygiene and perhaps the most convincing argument for starting the thing you keep talking about starting: “We’re on a floating rock hurtling through space. There’s no rules. We can write a book. Who’s gonna stop us?”

    "They Got It From Here... Thank You for Managing Your Risk": The Riskfetti Story with Co-Authors and Friends Sandy Avina and Angel Guerra

  8. Season 1, Episode 28 Trailer

    TRAILER: Riskfetti Co-Authors Sandy Avina and Angel C. Guerra

    Raise your hand if you’ve found your person in insurance. The one who makes you better at the work, makes the hard days funnier and somewhere along the way became a dear friend. Salty and Producer Brett built The Salty Adjuster on that kind of partnership, so we know it when we see it. And Sandy Avina and Angel Guerra have it. Between them, Sandy and Angel bring decades of experience across workers’ compensation, claims and risk management. Sandy is the Riskfluencer, known for making insurance make sense with humor, pop culture and the occasional question about whether Darth Vader is overpaying to insure the Death Star. Angel has built and led complex claims and risk programs and has made a career out of bringing strategy, structure and humanity to some very messy problems. Now they’ve taken all of that experience, friendship and personality and poured it into Riskfetti: Risk Management for the Rest of Us, their new book designed to make risk management useful, understandable and maybe even fun. In this trailer, we get into the partnership behind the book, finding your people in this industry and Sandy’s reminder that, at the end of the day, we’re all basically hurtling through space on a rock trying to figure this thing out. Insurance gets weird. Find good people to hurtle through space with. This episode drops Wednesday 9/2.

    TRAILER: Riskfetti Co-Authors Sandy Avina and Angel C. Guerra
See All (55)

Trailers

5
out of 5
7 Ratings

About

The Salty Adjuster is a pod about the humans and human stories behind claims: The adjusters deployed away from home eating gas station peanuts in a car at midnight. The homeowners staring at a pile of wet drywall wondering what happens next. The contractor who’s been injured on the job. Hosted anonymously by The Salty Adjuster, a longtime claims professional with deep experience in property and catastrophe losses, the show talks about the part of this industry that usually gets edited out of conference panels and LinkedIn posts: the human part. Email the show: TheSaltyAdjuster@gmail.com

Information

  • Creator
    The Salty Adjuster by CoVerse Communications
  • Years Active
    2026
  • Episodes
    55
  • Rating
    Explicit
  • Copyright
    © The Salty Adjuster by CoVerse Communications
  • Show Website
    The Salty Adjuster

You Might Also Like