Brandistry Buzz

Nate Challen

The marketing landscape is shifting faster than anyone predicted. The old maps don't work. And the brands that are winning aren't following a better playbook — they're pioneering without one. This is Brandistry Buzz — the podcast for marketers who want to be READY for whatever comes next. I'm Nate Challen. Brand strategist. Marketing executive. And someone who has spent three decades helping brands navigate uncertain territory. Each week, I'll take one idea — in marketing, leadership, or innovation — and follow it until it's actually useful. Real examples. Honest takes. Clear recommendations. So get READY and let's Buzzzzzz!

  1. Aug 31

    Silence Can Speak Louder Than Words

    DESCRIPTIONNeutrogena answered one crisis in two days. It took three months to answer the other one.----------------------------------------KEY TAKEAWAYSSilence is a decision, not a default. Strategic silence has criteria behind it - you know what you're waiting for, what would change your mind, and who speaks when. Everything else is just hoping.Speed isn't the problem. Preparation is. Neutrogena demonstrated it could respond in days. What it demonstrated on the harder story is that reflexes without a framework produce a brand that only speaks when speaking is easy.A dormant allegation is an open one. A claim that didn't catch fire hasn't gone away. It's stored fuel. Build the response while there's no pressure.You can't rent belief. Borrowed relevance only transfers while the audience finds the connection credible. Twenty million people watched it stop transferring in ninety seconds.Anything with a contract end date is a lease, not an asset. A spokesperson gets filed alongside the logo and the color, but you don't own it. Build the owned assets underneath before the lease expires.The contract ends. The relationship doesn't. Years of association live in that person's memory, and one day they may describe it on their own terms. The asset you rented becomes the narrator.An apology is not an admission of guilt. Acknowledging someone's experience concedes no fact and no liability. Conceding a feeling while refusing to name the decision isn't the same thing - and audiences can tell.----------------------------------------MENTIONED* Hayden Panettiere - Neutrogena spokesperson, 2005 to 2015* "This Is Me: A Reckoning" - Panettiere's memoir, published May 2026* On Purpose with Jay Shetty - where the Neutrogena account was discussed in May* Live with Kelly and Michael - the September 2015 interview* Tate McRae - Neutrogena global ambassador since early 2025* Mark Ritson - argued for strategic silence during the Tylenol crisis* Brian Dolan - argued for going on the offensive with a credible spokesperson* Kenvue - Neutrogena's parent company, currently being acquired by Kimberly-Clark* Previous Brandistry Buzz writing on the Tylenol crisis, celebrity endorsement, and recovery agility----------------------------------------PULL QUOTE "If you don't respond fast, you default to hoping staying silent works."----------------------------------------THE READY CONNECTIONThis episode features Relevance, Distinctiveness, and Agility from the READY framework.Relevance - borrowed relevance is conditional, and it evaporates the moment the borrowing becomes visible.Distinctiveness - treating a rented spokesperson as an owned brand asset is one of the most common and most expensive category errors in marketing.Agility - recovery agility isn't about reflexes. It's about whether anyone wrote the protocol down before it was needed.----------------------------------------CALL TO ACTIONRead the full article on LinkedIn or Substack.READY - Relevance, Ease, Agility, Distinctiveness, and Curiosity - is the foundation of Nate's upcoming book, Marketing for Whatever Comes Next, and a pillar of the Brandistry Buzz newsletter.Subscribe to Brandistry Buzz on LinkedIn, Substack, Spotify, Apple Podcasts, or YouTube.

    Silence Can Speak Louder Than Words
  2. Aug 17

    P&G Picked Up Thorne - It Needs to Handle With Care

    Brandistry Buzz - Show Notes Episode: P&G Picked Up Thorne - It Needs to Handle With Care Full Description Friday morning, David Keegan texted me about the Thorne acquisition. At that exact moment I was on a call with Kaitlin O'Brien, who was telling me the same thing. She had no idea Dave was texting. And earlier that morning I'd already read posts about the deal from Tuan Tu, who writes about beauty, and Gianna De Caro, who writes about better-for-you food. Neither of them covers supplements. Four signals, four corners of the CPG world, inside twenty-four hours. So I pivoted this week's episode. In this episode, I get into what P&G actually bought for three point eight billion dollars, and why loyal Thorne customers announced they were done before a single thing about the product changed. I go back to 2010, when P&G bought a natural pet food brand sold through veterinarians and gotaccused of cheapening it - for a reason almost nobody expects. I make the case that supplements have more in common with anti-aging skincare and toilet paper than with the medicine aisle, which is exactly why P&G may be the rightowner. And I close on the reservation I can't shake: the same discipline that makes a big company a good steward is the thing that may cap the growth this price demands. In This Episode Key Takeaways 1. Trust gets repriced on news, not on product. Nothing about Thorne changed on August 4. The formulations, the certifications, the facility - all identical. The trust moved anyway, which tells you where it was actually sitting. 2. If a certification is carrying more trust than the brand, that's a fragile place to be. Certifications are evidence. They aren't the reason. Gianna's point, and it applies well beyond supplements. 3. Consumers punish the name they recognize, not the risk they should worry about. A private equity firm with a three-to-five year exit clock bought Thorne in 2023 and nobody flinched. A buyer who intends to hold for decades triggered the backlash. 4. Big acquirers often raise the standard, not lower it. They live in the cross hairs of regulators, advocacy groups, and tort lawyers. Sometimes the label change that reads as cheapening is the label becoming true. 5. Selling relief and selling belief are different jobs. Symptom relief gives you a verdict within the hour. Supplements ask for behavior change today against a benefit you may never directly notice. That's a skincare problem, not a medicine problem. 6. Distinctiveness is what sets the price. Science-led brands clear 5x sales. Mainstream supplement portfolios sit near 3x. The gap is what forty years of practitioner relationships is worth. 7. The discipline that makes a good steward can cap the growth. Winning in supplements is tied to a willingness to operate in the gray space around claims. Large companies take less risk there, for good reason. Mentioned in This Episode People: David Keegan, Kaitlin O'Brien, Tuan Tu, Gianna De Caro, Frederic Fernandez, Shailesh Jejurikar Companies and brands: Thorne, Procter & Gamble, L Catterton, Natura Pet Products (Innova,EVO, California Natural, Karma), Haleon, Unilever, Dollar Shave Club, Nestlé,Clorox, Doctor's Best, Centrum, Advil, Dulcolax, Allegra, Snapple Concepts: NSF Certified for Sport, chain-of-custody manufacturing, thepractitioner channel, revenue multiples in VMS, the READY framework A Line Worth Remembering "Thorne's certifications didn't change. The trust did." Listen & Read More Read the full article: https://www.linkedin.com/pulse/pg-picked-up-thorne-now-must-handle-care-nate-challen-lbmrc Brandistry Buzz is available on Spotify, Apple Podcasts, and YouTube.Subscribe to the newsletter on LinkedIn and Substack. Next week: Nike, and the balance between conviction and humility.

    P&G Picked Up Thorne - It Needs to Handle With Care
  3. Aug 10

    I Cancelled the Subscription. I Kept the Habit.

    Full DescriptionI started taking Grüns last month after hearing about the superfood gummies on a few podcasts. The first order was forty-four dollars for twenty-eight packs, which felt like a reasonable dollar a day. What surprised me wasn't the product - it was everything around it. Reminders, check-ins, small nudges aimed at the one thing that decides whether a supplement works at all, which is whether you actually take it. Within a few weeks I didn't need the reminders. I had a spot on my desk and a time in the morning. They'd built the habit. Then month two arrived at seventy-three dollars, and that same day I found thirty-five packs at Costco for $44.99. I bought two boxes and cancelled as soon as I got home. In this episode, I work through what that says about every direct-to-consumer brand headed for a retail shelf. In This Episode• The Costco aisle moment - and the $73 bill that arrived the same morning• Why compliance, not flavor, is the hard part of the supplement category• The difference between a channel and a capability, and why brands defend the wrong one• How Grüns reached 6,000+ doors in eighteen months before the Unilever deal closed• Limited-time flavors as a direct-channel strategy - and the pricing gap it doesn't cover• Warby Parker's ecommerce falling to about a quarter of revenue, on purpose• Glossier's first profitable year, powered by the retail model it once refused• The Honest Company taking its own site to zero• Nike running the same decision backwards, and what it cost to undo• Dollar Shave Club versus Grüns - two billion dollar bets, different order of operations• All five READY drivers re-audited for the move from direct to retail• Five things to settle before you put a direct brand on a shelf________________________________________Key Takeaways1. A channel is not a capability. What you got good at can travel. The transaction can't. Grüns didn't just get good at selling gummies. It got good at getting people to take them on a Tuesday in month four. That knowledge can move to a package, an insert, an app. The subscription revenue can't.2. Winning at DTC often looks like DTC shrinking. Ask what job it's holding, not how much ground. Warby Parker's direct channel went from about sixty percent of revenue at IPO to roughly a quarter today. Nobody there considers that a loss. It's the plan.3. Ease has a ceiling and a price. Convenience is real value, just not infinite value. Costco never beat the subscription on convenience. It just put a number on my convenience, and that number was more than I'd pay.4. Price the second order before you price the first. An acquisition offer that punishes loyalty is a cancellation with a delay built in. The deal that won me became the reason I left, at the exact moment a warehouse club offered a bigger box for less.5. Distinctiveness has to survive the shelf. An inbox comparison and an aisle comparison are not the same test. Online you're measured against your own last order. On the shelf you're measured against eleven competitors at once, in about three seconds.6. Choose which channel is the real business. Both answers are legitimate. Not answering isn't. Honest picked and said so out loud. Nike picked wrong and needed two years and a new CEO to undo it.________________________________________Mentioned in This Episode• Grüns and founder Chad Janis• Unilever, and the Dollar Shave Club acquisition• Costco, Target, Walmart, Sam's Club• Warby Parker• Glossier and Sephora• The Honest Company• Nike, John Donahoe, and Elliott Hill• Gillette• The READY framework - Relevance, Ease, Agility, Distinctiveness, Curiosity A Line Worth Remembering"They earned the habit. They didn't keep the direct sale."

    I Cancelled the Subscription. I Kept the Habit.
  4. Aug 2

    Pickles may be Hot, but Grillo's are the Coolest

    BRANDISTRY BUZZ - SHOW NOTESPICKLES MAY BE HOT, BUT GRILLO'S ARE THE COOLESTA fifteen-year overnight success - and the discipline behind it.----------------------------------------FULL DESCRIPTIONOn the 4th of July, driving home from San Diego, I stopped at a Circle K and found a bag of limited-edition Spicy Dill Pickle Fritos. I've liked pickles as long as I can remember - a habit I got from my mom, back when my standard Wendy's order was a burger with pickles and mustard, only. So of course I bought the bag. But somewhere on the drive home, munching away with Eva, I couldn't stop noticing that pickle is suddenly everywhere.In this episode, I dig into why one brand - Grillo's Pickles - is owning the pickle moment while most everyone else is just renting the flavor. I trace Grillo's from a wooden cart on Boston Common to part of a near-billion-dollar food company, break down how the READY framework shows up in everything they do, and explain why the brands that look like overnight successes are almost always the ones that spent years quietly getting ready. Along the way I get into their acquisition, a cautionary Dollar Shave Club comparison, and five things you can steal to get your own brand ready before its moment arrives.----------------------------------------IN THIS EPISODE* The July 4th Fritos discovery - and why pickle is suddenly everywhere* Why a flavor is a costume, and the difference between renting a trend and owning an identity* Grillo's origin story: a Nike rejection, a backyard pickle, and a cart on Boston Common* How all five READY drivers - Relevance, Ease, Agility, Distinctiveness, and Curiosity - show up in Grillo's playbook* The choice to sell "cool" instead of "healthy," and why that discipline is the whole game* Acquired, not absorbed: how Grillo's kept its voice when Dollar Shave Club lost its own* Five ways to get your brand ready before its moment----------------------------------------KEY TAKEAWAYSThe stuff I'd want you to remember the next time you're staring down your own category's big moment:1. Build the identity, not the item. A flavor is easy to copy and easy to abandon - an identity is neither. Own a feeling, not a trend.2. Do the reps when no one's watching. The unglamorous cart years were the foundation. Distinctiveness compounds quietly, then pays off all at once.3. Keep one voice as you scale. Grillo's got acquired and still sounds like a guy with a cart. Growth isn't permission to sound like everyone else.4. Manufacture your own moments. A pop-up, a pickle bouquet, a made-up holiday - build occasions instead of waiting on trends.5. Borrow reach, not identity. Smart collaborations buy you visibility in new aisles without changing who you are.----------------------------------------MENTIONED IN THIS EPISODE* Grillo's Pickles and founder Travis Grillo* Fritos Flavor Twists, Spicy Dill Pickle (limited edition)* King's Hawaiian and Irresistible Foods Group* Dollar Shave Club and Unilever - see my recent article: [LINK]* Grillo's collaborations: Sonic, Smoothie King, Home Chef, Burt's Bees, and the Boka cucumber dill toothpaste* Mt. Olive, Vlasic, and Claussen* The READY framework: Relevance, Ease, Agility, Distinctiveness, Curiosity----------------------------------------A LINE WORTH REMEMBERING "Grillo's isn't pickle-flavored. Grillo's is pickle."----------------------------------------LISTEN & READ MORE* Read the full article on LinkedIn https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7290411627969937410* Subscribe to Brandistry Buzz for a new deep dive every week.

    Pickles may be Hot, but Grillo's are the Coolest
  5. Jul 27

    Dutch Bros: Selling Belonging, Not Coffee

    Brandistry Buzz - Show Notes Episode: Selling Belonging, Not Coffee Summary In this episode, Nate Challen digs into Dutch Bros - starting with a realization that began at home, when his nineteen-year-old daughter, who doesn't drink coffee, turned the chain into a weekly ritual. He unpacks how Dutch Bros made a commodity feel like fandom: a "Broista" culture that hires the same customer it serves, a relentless cadence of scarce collectible drops, and a loyalty program running about seventy-four percent of transactions. He traces the genuine cornerstone underneath it all - the "Drink One for Dane" story - and shows why the biggest coffee chain on earth is now spending years trying to buy back the belonging a much smaller rival manufactures at the drive-thru window. The takeaway: the brands that win the next decade won't differentiate on product. They'll build belonging. Keywords belonging, brand community, Dutch Bros, loyalty program, distinctiveness, relevance, Gen Z, challenger brand, Starbucks, fandom, first-party data, brand marketing, READY framework Key Topics Why a non-coffee-drinker made Dutch Bros a weekly ritualBroista culture - hiring the customer you serveManufacturing ritual with merch drops, scarcity, and collectiblesDutch Rewards at 74% of transactions versus about 45% at Starbucks"Drink One for Dane" and the cornerstone you can't fakeThe incumbent chasing the challenger - Starbucks' "Back to Starbucks"Belonging as a cross-category playbook (e.l.f. Beauty)Relevance and Distinctiveness through the READY lensWhen brands can build community - and when they can only earn into oneSix ways to build belonging Takeaways Belonging, not the product, is what turns customers into fans who bring their friends.Hire your customer - when your frontline mirrors your buyer, connection stops being a script.Scarcity plus cadence turns a purchase into a collectible habit.A loyalty program should feel like a membership, not a math problem.Manufactured ritual only works on top of a genuine cornerstone.Most brands earn their way into existing communities - a rare few make community core.Relevance makes you matter. Distinctiveness makes you irreplaceable. Sound Bites "They're not selling coffee. They're selling belonging." "Relevance makes you matter. Distinctiveness makes you irreplaceable."

    Dutch Bros: Selling Belonging, Not Coffee
  6. Jul 20

    What Happens With Speed and No Center

    How Relaunching Rolaids Taught Me What Agility Really Means Summary In this episode, Nate Challen unpacks the relaunch of Rolaids and the hard-won difference between being fast and being agile. He walks through a nine-month sprint to put a dormant, once-iconic brand back on the shelf - seventeen new SKUs, a new identity, a national campaign shot with Guy Fieri before the contract was even signed - and explains why all that speed still produced a soft launch. The lesson he carried out of it: agility isn't raw speed, it's speed built around a strong strategic core. Move fast without that center, and the better you execute, the worse you miss. Keywords agility, brand relaunch, Rolaids, brand equity, distinctiveness, relevance, challenger brand, marketing strategy, speed, execution, CPG, leadership, READY framework Key Topics Buying a brand versus buying a business - paying for a memoryThe nine-month relaunch sprint and the pace it forcedMistaking a distinctive feature for a relevant oneWalking away from brand equity in the race to launchRunning the right playbook in the wrong categorySetting expectations you then have to clearPivoting from category leader to challenger (WWE, convenience, social)Agility as speed around a strong strategic core Takeaways Agility isn't speed - it's speed around a strong strategic core.When you buy a brand, you're buying its memory. Protect the equity you paid for.A distinctive feature only matters if it's also relevant to the shopper's decision.Change too many things at once and you can't tell which change caused the result.The playbook that wins where you're dominant can lose where you're the challenger.Every promise you make in the sell-in becomes a bar you have to clear.Earn the right to move fast - get the direction right first, then go. Sound Bites "We bought Rolaids for its brand, and then we treated it like a trademark." "We mistook distinctiveness for relevance." "Speed with no strategic center is not agility." "Agility is not about measuring twice for every cut. But it's also not about just swinging the blade as fast as you can."

    What Happens With Speed and No Center
  7. Jul 16

    Whose Work Is It? / AI and Us - Part 3

    Summary In this episode, Nate Challen explores the evolving role of AI in creative work, emphasizing that AI is a new 'who' rather than a replacement. He discusses how creators can own their work, leverage AI as a tool, and maintain authenticity in a rapidly changing landscape. Keywords AI, creativity, authorship, tools, innovation, ownership, authenticity, marketing, leadership, future of work Key Topics AI as a new 'who' in creative work Ownership and authorship in the age of AIThe importance of taste and point of viewUsing AI to reach further and elevate workThe distinction between tool involvement and work quality Takeaways AI speeds up the creative process and reduces costs, acting as an amplifier.Ownership of work is about the judgment and decision to put your name on it.Taste and point of view are what distinguish exceptional work in an AI-driven world.Transparency about AI tools used is honest and non-apologetic. The best creators will be those who use AI to reach further, not lower standards. Sound Bites "AI involved tells you almost nothing about quality." "Taste is what elevates the exceptional." "Your name is the promise you judge this work worth." Chapters 00:00 Introduction to the series and core premise 00:32 The shift in marketing and leadership in uncertain times 01:00 Asking 'who' instead of 'how' in achieving goals 01:28 AI as a new 'who' that drops the cost of help 02:26 AI as a research, drafting, and editing partner 03:01 Authorship and collaboration: historical examples 05:40 The Beatles' use of AI to finish 'Now and Then' 07:19 AI involvement doesn't determine quality or honesty 08:11 Using AI to clear the hiss and amplify real ideas 09:10 Ownership and judgment in creative work 10:09 The value of taste and point of view in a world of competence 11:27 How to make AI work for you: owning, disclosing, reaching 13:18 The future of creative ownership and authenticity

    Whose Work Is It? / AI and Us - Part 3
  8. Jul 9

    Show the Work / AI and US - Part 2

    When I was learning arithmetic, using a calculator was cheating. By the time I reached calculus, it was required. Same tool, opposite rules - and through all of it, one expectation never moved: show your work. That's the lens I've come to trust for AI, in classrooms and in first jobs alike. In this episode, I dig into what school and entry-level work have to relearn in the age of AI. Why the panic over students using AI is aimed at the wrong question, why oral exams are quietly making a comeback, and why we've always graded the understanding behind an answer, not the answer itself. Then I follow those same students into their first jobs, where AI is automating away the very tasks that used to build judgment, and make the case that the fix isn't to cut the person but to put them on top of the machine. It closes on what discernment really means in an AI world - the grown-up version of showing your work. In This Episode The calculator paradox: cheating in arithmetic, required in calculus, and why "show your work" outlasted bothCalculus is 350 years old - the tool changed where the thinking had to show up, not whether it had toAlex M H Smith, the return of the oral exam, and measuring the one thing a keyboard can't fakeWhy "should students use AI?" is the wrong question - and the reflex that once outlawed citing a websiteThe rework schools haven't started: teaching good prompts, interrogating output, and grading the processThe Covid weight this generation carries that has nothing to do with AIFrom the classroom to the cubicle: why entry-level "busywork" was never only busyworkThe trap of automating away the jobs that build discernment - and who instructs the AI of tomorrowWhy the workforce-reduction headlines credit AI for what over-hiring and uncertainty actually didDiscernment as good, better, best: the skill that doesn't automate Key Takeaways - Building People Who Can Show Their Work Teach the fundamentals before the shortcuts. Make sure the people you're developing know the material well enough to feel it when the confident answer is off. The tool comes after that understanding, not in place of it.Grade the process, not just the product. Ask to see the prompts, the iterations, and the reasoning. The thinking is the part AI can't do for them, so make the thinking the thing you evaluate.Make them defend it out loud. Bring back a version of the oral exam, in the classroom and in the conference room. If someone can explain and defend the work without notes, they own it.Coach good, better, best. Don't just check whether the output is correct. Push people to see the gap between fine and excellent, and to direct the tool until they close it. Discernment is a muscle.Put juniors on top of the AI, not out the door. Hand entry-level people the tool and make directing it their job. It's better to elevate expectations than to eliminate roles.Alex M H Smith, Isaac Newton, Gottfried Leibniz, the AP Calculus exam, the graphing calculator, Covid lockdowns. "The machine hands you the number. It never handed you permission to skip the reasoning." You can also read this week's Brandistry Buzz on LinkedIn & Substack. Subscribe to Brandistry Buzz for weekly takes on brand strategy, marketing, and leadership.

    Show the Work / AI and US - Part 2

Ratings & Reviews

5
out of 5
5 Ratings

About

The marketing landscape is shifting faster than anyone predicted. The old maps don't work. And the brands that are winning aren't following a better playbook — they're pioneering without one. This is Brandistry Buzz — the podcast for marketers who want to be READY for whatever comes next. I'm Nate Challen. Brand strategist. Marketing executive. And someone who has spent three decades helping brands navigate uncertain territory. Each week, I'll take one idea — in marketing, leadership, or innovation — and follow it until it's actually useful. Real examples. Honest takes. Clear recommendations. So get READY and let's Buzzzzzz!