Built to Deliver Podcast

Antonio Corrales and Alan Furth

Conversations with global leaders at the forefront of executing impactful educational visions. Exploring real-world strategy, leadership psychology, and the dynamics of institutional and systemic change. builttodeliver.substack.com

Episodes

  1. Oct 26

    Skills Over Pedigree: How Wichita State Redefines Higher Education Execution

    How does a practicing physician assistant caring for patients at the start of the HIV epidemic end up leading a major public research university with over 25,000 students? In this episode of the Built to Deliver podcast, we sit down with Dr. Rick Muma, President of Wichita State University (WSU) in Wichita, Kansas. Dr. Muma shares his non-traditional journey from clinical healthcare into higher education leadership and reveals the operational blueprint that turned an 18-hole campus golf course into a world-class Innovation Campus housing 50 global industry leaders. Key Takeaways from the Episode * From Healthcare to Academic Leadership: Dr. Muma began his career as a physician assistant caring for HIV patients in Galveston, Texas, before transitioning into academia to build clinical curricula, a background in direct communication and public health program planning that now informs his executive governance style. * The $40M Applied Learning Model: By converting a campus golf course into an Innovation Campus, WSU attracted 50 global companies (including Airbus, Deloitte, NetApp, Textron, and Boeing). Today, over 12,000 students earn $40 million annually through paid applied learning experiences right on campus. * Three Unshakable Strategic Priorities: To avoid administrative confusion and execution failure, Dr. Muma aligns every university decision around three explicit pillars: affordability and access, feeding the talent pipeline, and driving economic prosperity. * Baseline AI Literacy Across All Disciplines: Rather than creating isolated degrees in AI, WSU embeds foundational AI literacy across the entire curriculum for all students and faculty, recognizing that AI tools are already integrated into daily professional and personal workflows. * Navigating Dual Realities Proactively: While celebrating the largest freshman class in university history, WSU manages revenue adjustments from international visa shifts by cutting expenses in real time rather than accumulating structural debt. * Skills Over Pedigree: Listening closely to major employers like Koch Industries, WSU is strengthening traditional degree programs while prioritizing specific real-world skills and competency-based pathways that industry partners demand. Relevant Links * Wichita State University Official Website * Student Centered Innovation Driven Connect with Rick * LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance, and technology. Visit BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps 00:00 – Welcome to Built to Deliver & Guest Intro. 00:45 – Dr. Rick Muma’s Journey: From Physician Assistant in Galveston to University President. 04:08 – Navigating Interim Leadership and Transitioning to Permanent President. 06:26 – Bridging Vision and Execution: The Three Strategic Priorities. 09:54 – Managing Dual Realities: Record Freshman Enrollment vs. International Visa Shifts. 14:30 – Baseline AI Literacy: Integrating AI Across All Disciplines. 19:48 – The Innovation Campus: Transforming a Golf Course into a 50-Company Hub. 22:07 – Intentional Pathways: $40 Million in Paid Applied Learning for 12,000+ Students. 24:14 – The Future of Higher Education: Prioritizing Real-World Skills Over Pedigree. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Skills Over Pedigree: How Wichita State Redefines Higher Education Execution
  2. Oct 23

    Agile Governance & Strategic Agility in Higher Education

    “We are choosing to be a human-first organization. In an age where technology can talk to technology, true higher education is fundamentally about one human being connecting with another to advance democracy and unlock human potential.” Dr. Daniel Phelan How do educational leaders protect the soul of higher education while navigating seismic technological shifts and unprecedented social isolation? As generative AI and fully asynchronous remote courses make it easier than ever to automate learning, institutions risk becoming commoditized degree factories where student engagement declines and genuine human mentorship disappears. In this episode of the Built to Deliver podcast, we sit down with Dr. Daniel Phelan, President of Jackson College in Jackson, Michigan. Now in his 26th year leading the college, Dr. Phelan shares a powerful personal journey, from working in a grocery store with no initial plans to attend college, to discovering the transformative power of higher education and spending over two decades building a national model for community college governance. Key Takeaways from the Episode * Community colleges serve as the ultimate equalizer for students from modest or harsh backgrounds, providing a nurturing environment where individuals realize they are capable of achieving far more than society told them. * While AI can handle routine administrative tasks, relying entirely on asynchronous online delivery risks ‘cognitive offloading’, where AI generates assignments and grades them. Jackson College deliberately caps asynchronous online courses to preserve in-person mentorship, campus culture, and faculty-student connection. * Traditional 3-to-5 year static strategic plans fail when sudden crises hit. Jackson College replaced static binders with a quarterly ‘evergreen strategic agenda’ that rolls forward every three months, keeping operations agile while remaining anchored in a 10-year board vision. * Utilizing John Carver’s Policy Governance methodology, the Board of Trustees focuses on long-term community outcomes while empowering the president and leadership team with operational freedom and clear accountability. * Rebuilding international exchange partnerships fosters cross-cultural understanding and prepares domestic students for a hyper-connected global economy. * In an era where the average tenure of college presidents has dropped below five years, long-term leadership stability (20+ years) creates deep community trust, organizational momentum, and sustainable transformational impact. Relevant Links * Jackson College Official Website * Higher Education Committee of 50 Members Connect with Daniel * LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance, and technology. Visit BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:00 — Welcome to Built to Deliver & Guest Introduction * 00:38 — Dr. Phelan’s Journey: From Grocery Store Worker to College President * 02:15 — The Transforming Power of Higher Education & Catholic College Nurturing * 03:43 — Falling in Love with Community Colleges: ‘The Great Democratizer’ * 04:39 — Policy Governance (John Carver Model) & The President-Board Relationship * 06:03 — Higher Education and AI: Technological Shift vs. Human Connection * 08:07 — The Risk of Educational Commoditization and Cognitive Offloading * 11:29 — Standing Firm as a ‘Human-First’ Institution: Capping Asynchronous Online Learning * 13:43 — Closing the Strategy-Execution Gap: Why Static 3-5 Year Strategic Plans Fail * 15:19 — The ‘Evergreen Strategic Agenda’: Rolling Quarterly Adaptations * 17:37 — Navigating Population Declines, Reshoring, and Institutional Relevance * 20:08 — Global Programming & Cross-Cultural Exchanges: Rebuilding International Partnerships * 22:30 — Advice for Future Leaders: Longevity, Stability, and Building Lasting Legacy This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Agile Governance & Strategic Agility in Higher Education
  3. Sep 28

    Built to Last: The Future of Higher Education in the Age of AI

    How do institutional leaders bridge the gap between ambitious long-term vision and real-world execution when external disruptions hit without warning? Whether you are guiding a major university system through technological shifts like AI or aligning a school district around annual performance goals, complex organizational systems rarely move along a predictable line. In this episode of the Built to Deliver podcast, we sit down with Jonathan Alger, America 250 Fellow at the American Council on Education (ACE) and the Association of American Colleges and Universities (AAC&U), former President of James Madison University and American University. From his early career as a civil rights attorney in the U.S. Department of Education to leading top-tier higher education institutions, Jonathan has spent his career bringing complex governance models down to actionable strategies that balance enduring academic values with agile leadership. Jonathan shares how breaking multi-year strategic plans down into annual, measurable execution goals, backed by dedicated implementation teams with direct accountability, helps institutions remain nimble during crises while protecting the foundational value of critical thinking, ethics, and civic engagement. We also explore the compelling parallels between his approach to institutional adaptability in the face of AI and the practical operating systems we build in our Built to Deliver Design Studios to establish lasting, high-capacity execution habits across teams. Key Takeaways from the Episode * The ‘Battleship’ Dilemma: Traditional 5-to-10-year strategic plans are too rigid. Higher ed must balance long-term mission with agile, annual operational objectives. Moving from heavy static planning binders to dynamic, weekly execution cadences. * AI & The Liberal Arts: Chasing narrow vocational skills is risky because AI will automate routine tasks. The core value lies in critical thinking, ethics, and civic engagement. Building cognitive resilience, adaptive problem-solving, and system-wide capacity. * Execution & Accountability: Successful implementation requires annual measurable goals, assigned ownership teams, and structured progress tracking across divisions. Focusing on controllable action commitments rather than passive long-term metrics. * Pivoting in Crisis: Black Swan events (like COVID-19 or AI acceleration) test institutional adaptability. Leaders must recalibrate without losing core identity. * Continuous Recalibration: Establishing rapid feedback loops to refine strategy without abandoning mission. Relevant Links * https://www.american.edu/president/alger-biography.cfm * https://www.jmu.edu/president/emeriti/alger-bio.shtml Connect with Jonathan LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:00 - Introduction to Jonathan Alger and his leadership journey across law and higher education governance. * 03:16 - The non-linear career path: From 2:00 a.m. civil rights legal research to managing complex academic institutions. * 08:31 - The ‘Battleship’ challenge: Why strategic plans sit on shelves and how annual operational goals build agility. * 13:46 - Generative AI and higher ed: Preserving critical thinking, civic literacy, and adaptable human skills. * 18:21 - Leading through Black Swan events: Pivoting during COVID-19 without losing organizational alignment. * 22:11 - Global collaboration and the future of interdisciplinary university partnerships to solve complex challenges. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Built to Last: The Future of Higher Education in the Age of AI
  4. Aug 31

    Designing for Complexity: What Game Theory and Mechanism Design Can Teach School Leaders

    How do leaders make high-stakes decisions in environments that are constantly shifting? Whether you are trying to align an entire school district around a new strategy or simply trying to schedule a complex calendar day, human behavior and organizational systems rarely follow a predictable line. In this episode of Built to Deliver, we sit down with Debrah Meloso, an expert in experimental economics, game theory, and financial behavior. From her PhD at Caltech to teaching at Bocconi University and now as the MSc Banking and International Finance Director at Toulouse Business School, Debrah has spent her career bringing complex economic theories down to their simplest expressions to study how humans actually behave. Debrah shares how mechanism design—using game theory to design robust organizational rules—can help leaders build systems that reduce cognitive load, encourage natural cooperation, and foster what we at Built to Deliver like to call “emergent coherence”. We also explore the fascinating neurological and behavioral parallels between her research on complexity and the practical systems we build in our Built to Deliver Design Studios Key Takeaways from the Episode * Game Theory vs. Mechanism Design: While game theory helps analyze how people will behave in a given situation, mechanism design is the art of actively changing the rules of the game so that individuals naturally arrive at a positive collective outcome. * The Psychology of Uncertainty: Debrah shares her research on response times, showing how simplified environments reduce cognitive load and keep teams focused on moral or collaborative goals. In contrast, overly complex, uncertain setups trigger slower decision times and shift people’s focus toward self-interested strategic calculations. * The “Two Half-Baked Ideas” Rule: Systemic complexity (like running a school district) cannot be solved by simply stacking individual pieces of information. Since “two half-baked ideas do not make a fully-baked idea”, leaders must design conditions that allow teams to co-construct their own unified agreements. * Why “Goals” Fall Short: We discuss how traditional goal-setting exercise are too abstract and easily manipulated. Shifting the internal dialogue to hypotheses of outcomes and co-constructed execution agreements allows team members to focus on what they can actually control—resulting in much higher performance. * Educating for Adaptability: As structural disruptions shift the job market, higher education must move beyond rigid content delivery and focus on building students’ capacity to continuously transform and readapt. Relevant Links * Toulouse Business School (TBS Education) * Debrah’s Teacher’s Profile at TBS Education Connect with Debrah * LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:00 – Welcome to Built to Deliver & Guest Intro. * 01:06 – Debrah’s Career Journey: From Barcelona to Caltech, Bocconi, and France. * 03:26 – Demystifying Game Theory and Behavioral Economics. * 07:14 – What is Mechanism Design? Redesigning the Rules of the Game. * 10:10 – Higher Education and AI: The Job Market Disconnect. * 13:33 – The Classroom Tech Paradox: Students Asking to Ban AI. * 17:35 – The Psychology of Decision-Making and Response Times. * 25:00 – Navigating Uncertainty vs. Strategic Complexity. * 28:18 – Why Planning Your Day (and Education) Is a Highly Complex Problem. * 31:56 – Solving Complexity through Distributed and Shared Agreements. * 35:00 – Emergent Coherence and Curiosity in Design Studios. * 38:29 – Brain, Mind and Markets: Feedback Loops and Cognitive Effort. * 41:32 – Why “Goals” Don’t Work: The Case for Hypotheses of Outcomes. * 47:52 – Closing Thoughts: Educating for Adaptability in a Changing World This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Designing for Complexity: What Game Theory and Mechanism Design Can Teach School Leaders
  5. Aug 6

    How Gothenburg is Reimagining Schools Beyond the Classroom

    How do you tackle deep-rooted, systemic urban segregation? In Gothenburg, Sweden, the answer isn’t found in a new curriculum or heavier standardized testing. Instead, it lies in an inspiring, award-shortlisted working model: School as an Arena (Skola som arena). In this episode, we sit down with David Geiser Mellkvist, Deputy Principal at Gamlestaden school in Gothenburg, Sweden. David shares his fascinating journey from international classrooms in Thailand and Nepal back to his hometown of Gothenburg, where he has helped pioneer a model of education that refuses to close its doors at 3:00 PM. By leveraging the immense trust that families naturally place in schools, Gothenburg has turned its school buildings into vibrant community hubs. Driven by on-site coordinators employed by public housing companies, these schools bring together social services, local housing networks, sports associations, and NGOs to provide free after-school activities designed and led by the students themselves. David also pulls back the curtain on Sweden’s broader educational landscape, addressing: * The Great Digital Rollback: Why Sweden is transitioning away from 1-to-1 screens in the classroom and going “back to the books”. * The New Cell Phone Ban: The brand-new law requiring schools to collect student phones at the start of the school day. * Chasing Quick Fixes: Why policymakers must resist the temptation to “grocery shop” for international educational models during election seasons. * School Spirit & Contract-Based Togetherness: How David is using high-expectation, contract-based agreements to drive both student engagement and academic accountability. * AI as a “Study Buddy”: Why school leaders must embrace AI and teach students to use it critically as a peer collaborator rather than a shortcut. Whether you are a district leader, a community advocate, or an educator searching for ways to restore public trust, Gothenburg’s approach offers a bold blueprint for systemic, relational, and human-centered design. Relevant Links * School as an Arena (Skola som arena) * Gothenburg’s Model Reimagines Education on Eurocities * Eurocities Awards 2025 Shortlist * Strength Beyond Segregation with Lotta Lekander Connect with David * LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:00 – Welcome to Built to Deliver & Guest Intro. * 00:38 – David’s Career Journey: From Sweden to Thailand and Nepal. * 02:30 – Stepping onto the Floor at Gamlestadsskolan 7-9. * 04:35 – Strengths and Challenges of the Swedish Educational System. * 06:07 – Digitalization Pivot: Moving Back to Books and the New Cell Phone Ban. * 09:03 – Resisting “Quick Fixes” and Shopping for Foreign School Models. * 17:21 – Decoding the Public vs. Private School Choice Debate in Sweden. * 21:58 – “School as an Arena”: Bridging Segregation with Community Trust. * 29:13 – Measuring Lived Impact: Vandalism Drops, Trust Rises. * 32:50 – Designing Togetherness: “American” School Spirit & Academic Contracts. * 36:36 – AI in Classrooms: Source Criticism and the AI “Study Buddy”. * 38:53 – Closing Thoughts: Human-Centered Design for the Future of Education This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    How Gothenburg is Reimagining Schools Beyond the Classroom
  6. Jul 15

    Shifting Mindsets for the AI Era

    “Everything that we do, we should first ask: should I do it, or should I outsource and delegate this task to an AI agent? Then, it is about telling that group of agents what we need and validating the outcomes. It’s not just about incorporating AI tools; it’s about changing how we think and how we envision our value.” — Javier Scher Javier Scher is the Senior Vice President of Technology and the Head of the Education AI Studio at Globant. With a stellar career spanning over 15 years rising through the ranks at one of the world’s leading digital-native technology giants, Javier has transitioned from software engineering and IT management to orchestrating global digital strategy. Today, he stands at the absolute vanguard of the AI revolution in education and beyond. In this episode, we sit down to explore how true AI adoption is a behavioral challenge rather than a software challenge. Javier shares how Globant embraced AI to radically transform its own business model, breaks down the mindset elements required to lead teams through AI-induced anxiety, explains how to treat AI as an “imperfect ally” using critical validation, and details how educational institutions can leverage AI to bridge the massive gap between classroom learning and the rapid expectations of the modern corporate world. Relevant links Globant Globant’s Education AI Studio AI, Lifelong Learning, and the Future of Education FIFA and Globant sign expanded partnership to deliver innovative digital services A Whole New Mind: Why Right-Brainers Will Rule the Future by Daniel Pink Connect with Javier LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 02:13 Shifting the paradigm: How Globant moved from billing hours to billing for outcomes and problems solved. * 04:35 The two phases of maturity: Moving from individual productivity tools to a deeper cultural shift. * 05:44 Overcoming fear and friction: How leadership must allow teams to safely make mistakes. * 07:11 The Delegate-and-Validate model: Shifting our daily focus to directing AI agents and checking outcomes. * 08:34 Embracing the “imperfect ally”: Why critical thinking is more important than prompt engineering. * 12:43 Overcoming inertia in Higher Ed: Empowering teachers by automating admin tasks to save core teaching time. * 16:17 Simulating corporate environments: Using AI to close the critical skills gap for graduates entering the workforce. * 22:21 Global adoption maps: Differences in risk appetite and execution across the US, Latin America, Europe, and the Middle East. * 27:37 The socioeconomic AI gap: How limited access to premium agent features creates a new digital divide. * 29:58 Reclaiming humanity: Why delegating robotic, repetitive tasks will ultimately unlock authentic human creativity. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Shifting Mindsets for the AI Era
  7. Jul 3

    Logistics and the Art of Having Fun

    “Artificial intelligence doesn't replace knowledge, it boosts it. But if you execute a task simply for the sake of checking a box, then yes, you become easily replaceable.” — Rafa Mendez Rafa Méndez is the co-founder of Estoko Logistics, a company that automates warehousing and logistics deployment for B2B operations while reducing the overall carbon footprint of logistics operations. Awarded as the Best Logistics Startup in Spain, Estoko was one of the first successful projects to receive startup capital from the Logistics 4.0 Incubator of Barcelona’s Zona Franca Consortium, Spain’s very first incubator dedicated entirely to Industry 4.0 within the logistics value chain. Originally starting his professional journey studying literature and philology at the Universidad Católica Andrés Bello in Venezuela with dreams of becoming a writer, Rafa’s early career involved producing music, videos, managing rock bands, and working for a TV channel. This unconventional creative baseline taught him how to structure learning programs, experiment freely, tweak systemic rules, and lean heavily into collaboration. Over the last 12 months, Rafa has executed a profound cultural shift within Estoko, transitioning a small team from facing internal friction and change resistance to becoming a 100% AI-native, people-first company where every employee operates as an AI superuser. By blending raw execution with a relentless focus on critical thinking, creative drive, and stakeholder relationship-building, Rafa has disrupted traditional, rigid warehousing models to offer a flexible, platform-driven logistics ecosystem that serves the true “human pain” of medium and large corporations. Relevant Links Estoko Logistics Barcelona’s Zona Franca Consortium’s Logistics 4.0 incubator Connect with Rafael LinkedIn This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:06 Shifting Mindsets: Why the fast-paced evolution of AI forces us to plan for a 3-to-5-year horizon rather than a decade. * 01:16 Driven by Curiosity: Re-engineering our attitude toward making mistakes and gaining genuine field experience. * 02:26 Boosting What You Know: Why digital natives fail without knowing the right questions to ask or where to look. * 02:48 The 83-Year-Old Professor’s AI Homework: Using Gemini, ChatGPT, and Claude to boost the human DNA of engineering students. * 04:48 The AI Manager’s Toolkit: Distinguishing good from bad outputs via critical thinking and creative problem solving. * 06:03 From Literature to Logistics: Rafa’s pivot from classical philology and managing rock bands to structural supply chains. * 07:54 Tweaking the Rules: Overcoming the solopreneur trap and discovering that enterprise value is built shoulder-to-shoulder. * 09:54 The Trial and Error Gap: Frontline execution and rejection tolerance. * 11:44 Multitask Roles: Why the 1920s Henry Ford model is dead and why young talent must self-select diverse project hats. * 13:59 Project-Based Learning Simulation: Multi-subject learning models and negotiating with diverse corporate stakeholders. * 15:42 Ambassadors of Ideas: Why every employee is fundamentally in the business of selling ideas. * 16:35 What is Logistics Really About? Moving past physical warehouses to define logistics as human-centric availability. * 18:01 The Lessons of COVID: Serving people through platform-driven synchronization and optimized distribution models. * 19:35 Technology vs. the Replaceable Worker: Why executing tasks without purpose guarantees automation replacement. * 20:53 Redefining Success: Balancing raw economic wealth production with systemic value delivery. * 22:54 Intrinsic Motivation vs. Engagement: Addressing the corporate engagement problem through continuous experimentation. * 26:39 The Estoko Formula: Shifting rigid market warehouses into hyper-customized B2B infrastructure solutions. * 28:12 Finding the Real Pain: Digging beneath pricing concerns to solve what keeps enterprise logistics directors up at night. * 29:09 Decades of Experience: Navigating historical constraints, hybrid operating models, and rapid market fluctuations. * 31:17 Overcoming Corporate Resistance: Dismantling staff fears of being fired or replaced by training automated models. * 33:20 Managing an Army of Minions: Shifting leadership from managing direct people to orchestrating smart software agents. * 35:16 Neurodegenerative Models: Caring for digital agents when messy data or obsolete algorithms cause frontline systems to get sick. * 36:34 From Rejectors to Masters: Driving a continuous internal workshop track to achieve a 100% AI-native workflow. * 40:39 Incubating Industry 4.0: How the Logistics 4.0 Incubator at Barcelona’s Zona Franca accelerated unvaluable media and strategic support. * 41:52 Project Pimienta: How five cross-industry startups formed a collaborative ecosystem through “Musical Shark Tank” karaoke pitches. * 47:47 The Ultimate Message: Embracing structural ownership, branding your tasks, and remembering to have fun. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Logistics and the Art of Having Fun
  8. Jun 18

    From Task Hamster Wheel to the Art of High-Capacity Leadership

    “Most organizational change theory stops where you’re basically the leader who can see, trying to get more people to blindly trust you. Real alignment happens when your team starts to develop eyesight. When you pool different perspectives from across the organization, you expose hidden blind spots and converge organically on the exact problems that need to be solved.” — Ted Fujimoto Ted Fujimoto is a veteran entrepreneur and co-founder of Built to Deliver, leveraging thirty years of expertise in organizational design, brain science, and systemic agility to help leaders execute when the stakes are high. He launched his first company at just 18 years old, providing strategic consulting services and building custom computer-based logistics and finance systems for multi-million dollar corporations such as Remy Martin and AirTouch Communications (now part of Verizon). His early immersion in rapid international deployments, complex joint-venture regulations, and fast-paced technological environments forced him to master how teams learn, align, and maintain trust while pivoting rapidly. Ted later applied this deep enterprise systems knowledge to public education, co-founding the New Tech Network. By designing innovative, real-world project-based learning frameworks inspired by enterprise management and scale principles—such as the Saturn Car Company retailing concept—his models have scaled to over a thousand schools across the United States, spectacularly turning struggling students into top academic performers. Today, alongside Dr. Antonio Corrales, Ted blends neuroleadership and brain science to help school districts, universities, and corporations expand their organizational bandwidth, build collective “eyesight” to identify systemic problems, and navigate environments hostile to change. Relevant Links Built to Deliver Built to Deliver (book) New Tech Network Big Picture Learning Design Studio Connect with Ted LinkedIn EF International Adivisors This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 00:38 From an 18-year-old enterprise consultant to reforming over 1,000 schools. * 02:06 Building PC-based logistics systems for international telecom expansions in the early 90s. * 05:46 The Water-Cooled VAX Crisis: How a specialized San Francisco server led to an accidental macro-accounting breakthrough. * 07:24 The Napa Valley Pivot: Why a tech talent shortage forced a group of wine-country CEOs to look at public education. * 09:46 Dismantling the Lecture: Launching an alternative high school designed around world-class corporate workflows. * 11:45 From Chaotic Mutiny to county-wide Academic Dominance: How real-world project-based learning flipped the bottom-tier learners to the top. * 14:00 The River Contamination Project: Fluid dynamics, chemistry, and civic pitches in Louisiana. * 15:48 Replicating Excellence: Injecting Saturn Car Company’s scale DNA into the New Tech Network. * 19:34 Meeting Dr. Antonio Corrales: Engaging a “difficult-to-sit-still” academic for 30 hours of continuous training. * 21:39 Breaking the Beautiful PDF Cycle: Why a multi-billion strategic planning industry fails after year one. * 22:59 The 90-Day Curiosity Protocol: The neuroleadership science behind why “I Wonder” questions build superior neural pathways. * 25:26 Outperforming the Elders: How first-year doctoral students out-analyzed veteran administrators. * 26:54 The Alignment “Hypnosis”: Unifying six disconnected cohorts within a massive East Coast school district. * 28:19 The Garbage Can Analogy: Defining alignment as developing collective eyesight across multiple vantage points. * 32:36 Escaping the Task Hamster Wheel: Shifting next-level leadership from being the “expert” to organizational culture design. * 35:55 The Fragility of Good Intentions: Why well-intentioned leaders get targeted by systems optimized to resist change. * 38:15 Sneak Peek: Built for War: Reskilling, navigating middle-management pushback, and forcing systemic execution in hostile environments. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    From Task Hamster Wheel to the Art of High-Capacity Leadership
  9. Jun 10

    Strength Beyond Segregation

    “We cannot control who walks through our classroom doors every morning, but we must control our internal capacity to deliver for them. When external conditions are unstable, our commitment to educational quality has to be stronger than ever.” — Lotta Lekander Lotta Lekander is the Director of Primary Education for Northeast Gothenburg, Sweden, where she orchestrates the educational architecture and academic journeys of more than ten thousand students. Operating within a highly complex urban landscape, she is widely recognized for her hands-on leadership in driving educational equity, managing resource imbalances, and navigating intense socioeconomic headwinds. Her career centers on building robust leadership structures, improving teacher retention, and leading public school systems through deep systemic changes to ensure they effectively serve as the ultimate civic safety net. Beyond her direct operational oversight of the municipal school system, Lotta has spent the last six years co-leading a major collaborative research project with the University of Gothenburg, explicitly decoding how to build stable, high-performing learning environments in segregated urban regions. Currently, she is spearheading her district’s strategic response to one of the most significant nationwide overhauls in modern Swedish history: the 2028 National Primary School Reform. Managing the delicate intersection of public policy, economics, and operational reality, she operates at the forefront of driving frontline educational execution under pressure. Recommended Reading Sweden: Government reforms teacher education to enhance classroom practice — Eurydice SSIS - Schoolsegregation in Sweden: challenges, opportunities and interventions — Kajsa Yang Hansen, University of Gothenburg Leading for equality — Åsa Hirsh (ed.) , Mette Liljenberg (ed.) Connect with Lotta Lekander LinkedIn Organization and management of Gothenburg’s primary school administration This episode is brought to you by: Built to Deliver: Our neuroscience-backed protocols boost teams’ intrinsic motivation and capacity to turn leadership’s strategic vision into sustainable real-world execution. We have deployed them across K-12 districts, universities, community colleges, state agencies, and regional service centers. Over the past 30 years, our team members have supported leaders at some of the top brands in finance, real estate, entertainment media, insurance and technology. Go to BuiltToDeliver.com to discover how we help impactful organizations close the gap between grand strategic vision and sustainable frontline execution. Timestamps * 0:00 Introduction: Strategy as an architecture that adapts dynamically to unstable environments. * 01:23 The global buzz around Sweden’s education landscape. * 01:51 An overview of Northeast Gothenburg: A “city within a city” handling complex socioeconomic headwinds. * 03:07 The hidden logistical pros and cons of a highly insulated regional education zone. * 04:39 The hardest part of turning a grand strategic vision into sustainable frontline execution. * 05:31 Beyond standard funding: Why understanding “mobility” and linguistic diversity matters more than money. * 06:48 How Gothenburg allocates public school budgets using parental educational backgrounds. * 07:30 Shifting the focus from teacher retention struggles to optimizing day-to-day instructional quality. * 09:17 What keeps a campus principal awake at night when a student body is in constant flux. * 11:02 The high level of value that immigrant families place on local schools. * 11:39 Managing large-scale organizational changes without destroying trust among stakeholders. * 12:27 Navigating the costs when tailored school directives conflict with “one-size-fits-all” systems. * 15:16 The multi-year collaborative research project with the University of Gothenburg. * 17:13 Moving from “performative metrics” to looking at directives through equity-driven glasses. * 18:17 Aligning hundreds of public school educators toward a unified baseline of quality teaching. * 19:45 The intentional strategic pivot from historical school deficits to baseline quality metrics. * 20:11 Curricular priorities: Why a core educational foundation must remain a stable, solid ground in the age of AI. * 23:04 The strict structural realities of the Swedish grading track system and its consequences for student choice. * 25:33 Preparing for the 2028 National Primary School Reform * 27:54 Closing the gap so that no single school principal or educator is left to execute alone. * 29:25 Finding optimism in slow, micro-steps of annual improvement and collaborative civic support. * 31:53 Decoupling regional school administration: The organizational lesson learned from consolidating Gothenburg’s districts. * 33:27 Why a socioeconomic mix of students is always harder on the adults, but always better for the kids. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

    Strength Beyond Segregation
  10. Jun 1

    The Engineer, the Poet, and the Professor

    Welcome back to the Built to Deliver podcast, also available on YouTube, Spotify, Apple Podcasts, and other major podcasting platforms. Today, I’m thrilled to share our inaugural conversation with Dr. Antonio Corrales Antonio is the operational engine, co-founder and co-creator of Built to Deliver’s core frameworks. In this episode, we talk about Antonio’s personal and professional journey and how it led to the Built to Deliver project finally coming together. We sat down to dive deep into his raw personal journey, the high-stress environments that shaped his worldview, and how applied neuroscience completely redefines how modern teams approach the execution of big, bold strategic plans. Antonio and I are actually childhood friends who grew up in the same classrooms in Venezuela. Life eventually took us on completely separate paths across the globe, and we didn't talk for nearly 20 years. But when he recently reached out to invite me to lead the international expansion of Built to Deliver, the decades of silence evaporated instantly. As we spent hours catching up, I realized just how extraordinary his journey had been. Antonio started out studying civil engineering. Later, he found himself in the high-stakes, dangerous arena of Venezuelan politics, facing literal security threats that eventually forced him to leave the country. Arriving in the US, he reinvented himself in academia and today directs the Doctoral Program in Educational Leadership at the University of Houston-Clear Lake. Over the past decade, he has dedicated himself to teaching strategic planning to his doctoral students, but the experience exposed a systemic flaw that drove him crazy. He watched brilliant leaders routinely spend hundreds of thousands of dollars on beautiful, complex strategic plans, only for those plans to end up sitting in binders on a shelf, completely dead to the organization. He realized that traditional management was failing because it ignored how the human brain actually processes change, and became obsessed with eliminating execution friction through applied brain science. When he met E. Ted Fujimoto and his Agile Action Strategy Process (AASP), the pieces clicked immediately. Together, they blended the AASP framework with Antonio’s neuroscience-based leadership research and deep institutional expertise, and Built to Deliver was born. Highlights from our Conversation with Dr. Antonio Corrales You: As I looked over your career trajectory, it’s quite a winding road. You started in civil engineering, transitioned into high-stakes politics in Venezuela where you had to wear a bulletproof vest and drive bulletproof cars, and now you’re an educational leader directing a doctoral program in Educational Leadership in Houston. How do you connect the dots between those worlds? Antonio: It only makes sense when you connect the dots in retrospect. In engineering, you are dealing with rigid structures. But when I entered politics in Venezuela, I quickly realized that human organizations don’t operate like steel beams. When you are wearing a bulletproof jacket just to do your job because of toxic political operators, you become hyper-aware of human behavior under pressure. When the real estate market collapsed in America and I lost my engineering job, I took a teaching position as a last resort to stay legal. But in that classroom, I fell in love with the profession. I realized that whether you are running a political campaign or a school district, you aren’t just managing systems; you are dealing with people and human behavior. You: Speaking of your childhood in Venezuela, we actually went to the same pre-K through 12 music magnet school. You mentioned an epiphany you had back in middle school during a rather rough high school tradition that completely shifted how you viewed your relationship with people. What happened there? Antonio: Yes, we had this ritual where on your birthday, you had to pass through a human tunnel of classmates who would slap your back really hard. One day, it got completely out of control with a smaller, shy kid. He fell to the floor, and everyone was beating him up. I was one of the popular guys, but I had this sudden epiphany: What the heck am I doing? I literally jumped on top of him to cover him from the blows and whispered, “Don’t move, I’m trying to protect you.” Afterward, when the administration investigated, the kid actually protected me by telling them I had saved him. That single event completely changed my life. It made me realize you don’t have to hurt people to be happy, and it made me constantly recalibrate the kind of person I wanted to be. You: That drive to protect and elevate people seems to carry directly into your business journey. Later in your career, you encountered a unique early childhood education system in Canada and convinced the founder to bring it to public schools in the US. What did you see in that system that felt so revolutionary? Antonio: I was intellectually bored with traditional educational programs at the time. But when I visited this daycare chain in Canada, I saw two- and three-year-old children acting like little adults, none of the usual “terrible twos” behavior. The founder had cracked the code on how to systematically measure and close brain gaps in executive function before they become permanent. The system was making a massive impact on affluent kids who paid $30,000 to $40,000 a year. I challenged the founder: “Can you make it work with poor people in America?” We brought the coaching and brain-development model to US public schools, and seeing it transform struggling kids proved to me that if you design frameworks around how the brain actually learns, the sky is the limit. You: It seems like a clear pattern in your life is this dissatisfaction with purely intellectual or elite exercises, you always want to see how concepts actually play out in the messy real world. And that brings us directly to Built to Deliver. You’ve spent a decade teaching traditional strategic planning at the university level, yet you often criticize the industry because most of these expensive corporate plans just sit dead inside a binder. Why do so many brilliant corporate strategies fail to launch? Antonio: Strategic planning is a $100 billion industry in America, but research shows most organizations don’t do anything with their strategic plans after the first year. They become a nice PDF or Power Point presentation, but nobody follows up. I wanted to break that cycle. Execution fails because traditional planning doesn’t account for how the human brain actually operates. If you understand what the right cadence is to maximize your capacity, the sky’s the limit. Our framework focuses on institutional effectiveness and elevating the collective intelligence of an entire organization by working with brain science, not against it. You: Breaking that cycle is exactly what led you to write the book, Built to Deliver. But you didn’t do it alone, you co-authored it with E. Ted Fujimoto. How did that partnership come together, and how did his work as a co-founder of the New Tech Network and creator of the Agile Action Strategy Process (AASP) reshape your entire approach to leadership? Antonio: Ted and I met about five years ago during a training session he was conducting for the management team of the Canadian education company I mentioned as part of an evaluation process for potential investors. What caught my attention was that his framework was deeply rooted in brain science and leadership. Up until that point, I had been teaching traditional strategic planning at the university level for a decade, but I felt like I was being complacent by teaching the same old ineffective models. I started testing some of Ted’s philosophies in my university classes, and the feedback was incredible. Two years ago, I approached him and said, “Listen, I want to write a book about strategic planning, but I want to infuse it with brain science. Do you want to do this with me?” He accept… This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit builttodeliver.substack.com

About

Conversations with global leaders at the forefront of executing impactful educational visions. Exploring real-world strategy, leadership psychology, and the dynamics of institutional and systemic change. builttodeliver.substack.com