The Operating System

Andy Milkowski
  • 0.0 (0)
  • Management
  • Updated Biweekly

Operational excellence for radiology, imaging centers, and healthcare technology, hosted by Andy Milkowski of Imorgan. Andy spent 20 years inside medical imaging, first selling ultrasound equipment at Siemens, now running Imorgan, where his team builds the AI middleware that pulls hours out of a radiologist's day. He started The Operating System because most healthcare leaders he respects don't have time for vendor decks, theory, or another panel of consultants saying the same things. They want to know what's actually working for the people doing the work at the highest level.

Episodes

  1. The Power of Operational Data with Michael Wendt

    5d ago

    The Power of Operational Data with Michael Wendt

    Most imaging leaders think they have a throughput problem. Michael Wendt says they have a drama problem. A 23-year Siemens Healthineers veteran who rose to Senior Vice President running North American sales and service, Michael now runs The Green Chair Group, helping radiology practices unlock productivity hidden inside their existing operations. In this episode, he walks through exactly how he helped one client increase patient volume by 50% without changing a single piece of equipment or adding one staff member. The secret is not scanning faster. It is eliminating unwanted variation across every step of the patient journey, from scheduling and jewelry removal to contrast prep and bathroom reminders, so the scanner keeps making that familiar knocking noise as long as possible each day. Timestamps 00:00 Why telling your staff to see five more patients will backfire 02:00 Michael's 23-year journey from biomedical engineer to SVP at Siemens Healthineers 04:30 The Green Chair concept: never improve operations at the expense of patient care 06:30 Why dashboards report the news but don't make it 09:00 How one client achieved 50% more patient volume without new equipment or staff 12:00, Designing workflows intentionally: who does what, and when 15:00 The human side: making your team part of the solution 20:00 How poor image quality is its own source of unwanted variation 22:00 Using data without creating fear on the floor 25:00 How to prevent operations from slipping back to old habits 30:00 Rapid fire: the biggest misconception in MRI productivity and what truly great operations look like Guest Bio Michael Wendt is the founder of The Green Chair Group, where he helps radiology practices unlock productivity hidden inside their existing operations. He spent 23 years at Siemens Healthineers, rising to Senior Vice President running North American sales and customer service across the company's imaging portfolio. Michael holds a PhD in biomedical engineering and has been inside more imaging operations than almost anyone alive. Guest Contact LinkedIn: https://www.linkedin.com/in/michaelwendtphd/ Website: thegreenchairgroup.com Email: michael@thegreenchairgroup.com

    34 min
  2. Introducing 'The Operating System'

    Season 1 Trailer

    Introducing 'The Operating System'

    Operational excellence for radiology, imaging centers, and healthcare technology, hosted by Andy Milkowski of Imorgan. Andy spent 20 years inside medical imaging, first selling ultrasound equipment at Siemens, now running Imorgan, where his team builds the AI middleware that pulls hours out of a radiologist's day. He started The Operating System because most healthcare leaders he respects don't have time for vendor decks, theory, or another panel of consultants saying the same things. They want to know what's actually working for the people doing the work at the highest level.

    1 min

Trailer

About

Operational excellence for radiology, imaging centers, and healthcare technology, hosted by Andy Milkowski of Imorgan. Andy spent 20 years inside medical imaging, first selling ultrasound equipment at Siemens, now running Imorgan, where his team builds the AI middleware that pulls hours out of a radiologist's day. He started The Operating System because most healthcare leaders he respects don't have time for vendor decks, theory, or another panel of consultants saying the same things. They want to know what's actually working for the people doing the work at the highest level.

Information

  • Creator
    Andy Milkowski
  • Years Active
    2K
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © 2026 Imorgon Medical
  • Show Website
    The Operating System