The Portal - your gateway into all things IT Service Management

Consulting-Portal Inc.
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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

Episodes

  1. 09/25/2009

    The Portal - Moving Beyond RACI in ITIL V3

    While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.

    14 min

  2. 09/25/2009 · VIDEO

    The Portal - ITIL V3 Awareness Tutorial

    In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.

    22 min

  3. 07/08/2009

    The Portal - The Commercialization of ITIL

    In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events

    13 min

  4. 07/08/2009

    The Portal - Maximizing Your Investment in IT Service Management

    In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events

    21 min

  5. 07/08/2009

    The Portal - The Initial Episode of the Portal

    In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough economic times - New trends in ITSM tools, Software As A Service (SAAS) - Upcoming events at CP

    16 min
  • 5 Episodes

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The Portal is Consulting-Portal's monthly newsmagazine focusing on the IT Service Management industry.

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