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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 21h ago ·  Video

    TTS Company: Why Your Best Employees Still Need Coaching, Podcast

    “Every high performer has blind spots,” says Julie Thiel of TTS Company. In this Technology Reseller News podcast, Doug Green speaks with Julie Thiel of TTS Company about why coaching should not be reserved only for employees who are struggling. Thiel says managers often spend most of their time helping underperformers while assuming top employees already know they are doing well. That can be a mistake. High performers may be taking on the most difficult work, preparing for leadership roles or developing habits that will not serve them at the next level. “There’s even more bang for the buck in a conversation with an achieving employee about what they can do to take it to the next level,” says Thiel. Thiel shares a lesson from her own career. Her manager told her that consistently working at 110 percent had helped her succeed as an individual contributor, but could lead to burnout if she carried the same approach into management. “You have to know when to pick good enough,” Thiel recalls. “Where do you do 60 percent, where do you do 80 percent, and where do you do 110 percent?” The podcast explores how managers can coach high performers without making the conversation feel like criticism. Thiel says leaders should make it clear that the employee’s current work is strong, then explain that the discussion is about future potential, new responsibilities and the skills needed for the next stage of the employee’s career. Trust is essential. These conversations work best when they are part of an ongoing relationship rather than a sudden meeting after months of limited communication. “Good leadership is one good conversation after another,” says Thiel. Thiel encourages managers to invest in people before they ask for help, identify strengths they may not see in themselves and open the door to new possibilities. TTS Company helps growing businesses remove people-related bottlenecks and supports larger HR departments with projects and added capacity. Thiel is also preparing to launch The Vault, a leadership development community offering ongoing training, practical challenges and peer support. Learn more at thettscompany.com.

  2. 23h ago ·  Video

    Jabra Evolve3 Headsets Bring Clearer Voice Input to AI-Powered Collaboration, Podcast

    Jabra Evolve3 Headsets Bring Clearer Voice Input to AI-Powered Collaboration, Podcast, Jabra recently expanded the Evolve3 range with the Evolve3 65 Flex, Evolve3 65 and Evolve3 45, providing purpose-built options for hybrid professionals, open-office employees and desk-based callers By Doug Green “Voice is becoming increasingly important in that collaboration with AI.” In this Technology Reseller News podcast, I speak with Michelle Ritz, Headset Marketing Manager at Jabra, about the expanded Jabra Evolve3 professional headset lineup, the evolution of workplace audio and why high-quality voice capture is becoming essential for AI-powered collaboration. Jabra recently expanded the Evolve3 range with the Evolve3 65 Flex, Evolve3 65 and Evolve3 45, providing purpose-built options for hybrid professionals, open-office employees and desk-based callers. The three models join the premium Evolve3 75 and Evolve3 85 to create a broader workplace audio portfolio designed around how employees actually work. Technology Reseller News previously reported on the expanded portfolio in Jabra Expands Evolve3 Headset Range for AI-Driven Collaboration and published the complete product announcement in Jabra Expands Evolve3 Range. Ritz explains why the traditional “one headset fits everyone” approach no longer works. An employee spending the day at a desk has different requirements from someone working in a noisy open office or moving between home, corporate offices, airports, trains and shared workspaces. The Evolve3 45 is a lightweight on-ear headset designed for frequent desk-based calling. The Evolve3 65 adds stronger noise control for professionals working in busy offices, while the portable and foldable Evolve3 65 Flex is designed for hybrid and mobile workers who need professional call quality across multiple locations. Although each headset is designed for a different workstyle, Jabra has brought important core capabilities across the range rather than reserving them exclusively for premium models. These include Jabra ClearVoice technology, professional voice pickup, in-call active noise cancellation and centralized device management. A central theme of the podcast is the changing relationship between workplace audio and artificial intelligence. As organizations adopt AI meeting assistants, voice is becoming an important data input. Microsoft Teams, Zoom, Google Meet and other collaboration platforms can now use spoken conversations to produce transcripts, meeting summaries, action items and follow-up content. However, the quality of those AI-generated results depends on the quality of the audio being captured. Poor voice pickup can lead to incorrect transcripts, incomplete summaries and unreliable AI output. In sectors such as healthcare, financial services and law, even a small transcription error can change the meaning of an important conversation. Jabra ClearVoice uses AI-powered deep-learning technology to isolate the speaker’s voice from surrounding conversations, office noise and wind. Ritz discusses how clearer voice capture helps the person on the other end of a call while also giving AI collaboration tools more accurate information to process. The conversation also examines how employee expectations have changed. People increasingly expect workplace headsets to provide the comfort, audio quality, portability and ease of use they experience with personal technology. IT departments, meanwhile, need secure devices that can be deployed and managed consistently across an enterprise. The expanded Jabra Evolve3 lineup is designed to address both needs: more headset choice for employees and a manageable professional audio platform for IT. As voice becomes an increasingly important input for AI-powered meetings and workflows, a professional headset is no longer simply a peripheral for making calls. It is becoming part of the infrastructure that determines how accurately people—and the AI systems assisting them—can communicate. Learn more at Jabra.com/evolve3.

  3. 2d ago ·  Video

    NRS Helps Independent Retailers Embrace Unified Commerce—While Giving Back to the Communities It Serves, Podcast

    NRS Helps Independent Retailers Embrace Unified Commerce—While Giving Back to the Communities It Serves, Podcast, “I feel the pain when I see a merchant that goes out of business,” Katz says. “We developed our point-of-sale register specifically to give tools to these merchants so that they could compete.” By Doug Green “We don’t just sell or do business as usual. We understand the humanity part of doing business as well.” In this Technology Reseller News podcast, I spoke with Elie Katz, CEO of National Retail Solutions (NRS), about two closely connected ideas: helping independent retailers compete in a rapidly changing commerce environment and maintaining a company culture built around giving back. NRS Cares Katz discusses NRS Cares, an employee-led initiative supporting communities through blood drives, food donations, school visits and disaster-recovery efforts. A recent blood drive at the company’s Newark headquarters was especially personal for Katz, who underwent double-bypass surgery approximately two years ago and understands firsthand the lifesaving importance of donated blood. Giving back, he says, is not separate from the company’s business mission. NRS works closely with bodegas, convenience stores, liquor stores, tobacco shops, restaurants and other independent businesses—many of which face rising costs, tight margins, crime risks and increasing competition from larger retailers. “I feel the pain when I see a merchant that goes out of business,” Katz says. “We developed our point-of-sale register specifically to give tools to these merchants so that they could compete.” That hands-on approach also shapes NRS product development. Katz says he personally tries to visit 12 stores each month to speak with merchants, observe how they operate and understand their changing needs. The goal is to ensure that NRS technology is designed for the people who actually use it—not merely for engineers or product developers. Juniper Research projects $41 trillion market The conversation comes as Juniper Research projects the value of global point-of-sale transactions will increase from $30 trillion in 2026 to $41 trillion by 2031, driven in part by the convergence of in-store, online and mobile purchasing. For independent merchants, that shift is already underway. Katz says credit-card usage has risen significantly across the approximately 35,000 convenience stores using NRS point-of-sale systems. Younger shoppers increasingly carry no cash—and often no physical credit cards—relying instead on smartphones and digital wallets. Independent stores that remain cash-only risk missing an entire generation of customers. They may also expose themselves to additional security risks by keeping large amounts of cash onsite. Modern point-of-sale technology offers much more than payment acceptance. It can help merchants monitor inventory, understand sales patterns, manage employees, access payroll and financing services, and participate in delivery platforms. Katz says he continues to be surprised by the volume of orders flowing through NRS systems from DoorDash, Grubhub and Uber. Rather than being displaced by delivery services, neighborhood stores are increasingly using those platforms to extend their reach and serve customers beyond the physical storefront. For MSPs, technology resellers and other companies serving small businesses, NRS also offers a channel opportunity. Partners can bring point-of-sale systems, payment processing, payroll, cash advances and related services to independent merchants that need help modernizing. The broader message is that digital transformation does not have to leave neighborhood businesses behind. With accessible technology, practical training and local support, independent retailers can compete in unified commerce while continuing to play an essential role in their communities. Learn more or explore the NRS reseller program at NRSplus.com.

  4. Jul 10 ·  Video

    RabbitRun and Crexendo Expand Recurring Revenue Opportunities for Channel Partners, Podcast

    RabbitRun and Crexendo Expand Recurring Revenue Opportunities for Channel Partners, Podcast , RabbitRun offers an integrated platform that brings together Always-On Internet, enterprise-class SD-WAN, cybersecurity, voice survivability, POTS replacement and business continuity. The goal is to help businesses remain connected and operational when internet connections, networks or other critical infrastructure fail @ Doug Green “There’s a tremendous opportunity for partners to deliver more value, improve customer retention and create new recurring revenue streams.” RabbitRun has joined the Crexendo Ecosystem Vendor Partner Program, giving Crexendo, NetSapiens and channel partners new ways to deliver resilient connectivity, business continuity and managed network services to their customers. In this Technology Reseller News podcast, RabbitRun Founder and CTO Pat Saavedra discusses the partnership and the opportunity it creates for MSPs, service providers and telecom resellers. RabbitRun offers an integrated platform that brings together Always-On Internet, enterprise-class SD-WAN, cybersecurity, voice survivability, POTS replacement and business continuity. The goal is to help businesses remain connected and operational when internet connections, networks or other critical infrastructure fail. For channel partners, Saavedra says the opportunity extends well beyond simply selling another connectivity product. Partners can use RabbitRun to address real customer concerns surrounding uptime, security and operational resilience while creating new sources of recurring managed-services revenue. As more business applications move to the cloud, internet connectivity has become essential infrastructure. A failed connection can interrupt voice services, payment processing, customer support, remote access and other core operations. RabbitRun is designed to identify network problems and move traffic to an available connection, helping businesses continue operating with minimal disruption. The platform also gives partners greater visibility into customer networks, allowing them to identify performance issues, manage connectivity and provide ongoing support. That creates a more proactive relationship in which the partner is helping protect the customer’s business rather than simply responding after something goes wrong. The conversation also explores the growing importance of voice survivability. Businesses may have backup internet connections but still discover that their voice systems fail during an outage. RabbitRun helps partners address that gap by protecting both data and voice communications as part of a broader continuity strategy. POTS replacement represents another opportunity. As traditional analog lines become more expensive and difficult to maintain, businesses need alternatives for services such as alarms, elevators, fax machines and emergency communications. RabbitRun enables partners to incorporate those requirements into a modern managed connectivity offering. By joining the Crexendo Ecosystem Vendor Partner Program, RabbitRun becomes more accessible to a large community of service providers already delivering communications through Crexendo and the NetSapiens platform. Saavedra says this gives partners an opportunity to expand the value of their existing customer relationships. Rather than competing only on voice seats or connectivity pricing, they can provide a broader solution built around reliability, security and business continuity. For MSPs and communications providers, the message is straightforward: protecting the customer’s ability to remain connected can become both an essential service and a meaningful recurring revenue opportunity. Learn more about RabbitRun and its participation in the Crexendo Ecosystem Vendor Partner Program.

  5. Jul 10 ·  Video

    HP Builds AI-Powered Collaboration Ecosystem for the Hybrid Workplace, Podcast

    HP Builds AI-Powered Collaboration Ecosystem for the Hybrid Workplace, Podcast “AI is changing collaboration by helping IT teams see, manage, and improve the entire workplace experience.” In this Technology Reseller News podcast, Doug Green speaks with Brian Phillips, Director of Product Marketing at HP Inc., about HP’s InfoComm 2026 announcements and the company’s expanding vision for AI-powered enterprise collaboration. The conversation focuses on how HP is bringing together meeting room technology, personal productivity tools, AI-enabled management, and workplace analytics into a more unified collaboration ecosystem. At the center of that strategy is the HP Workforce Experience Platform, or WXP, which is designed to give IT teams a broader view across devices, rooms, applications, and user experiences. Phillips discusses how WXP, together with Poly Lens and new AI-powered capabilities such as Room Visualizer AI, helps organizations move beyond basic device management. Instead of simply monitoring endpoints, IT teams can gain more actionable insight into how rooms are configured, how devices are performing, and how collaboration spaces can be improved. The podcast also covers HP Poly Studio Room Compute, VideoOS 5.1, and Poly DirectorAI, technologies designed to make hybrid meetings more engaging and equitable. These tools help meeting participants be seen and heard more clearly, whether they are in the room, working from home, or joining from another location. Beyond the meeting room, HP is also expanding its personal workspace portfolio with products such as the Poly Focus 6 Series Bluetooth headsets and the HP Collaboration Keyboard. Phillips explains how these devices fit into the larger HP collaboration strategy by supporting productivity wherever employees work. For MSPs, channel partners, and enterprise IT leaders, the message is clear: workplace collaboration is moving toward integrated ecosystems, AI-powered insights, and better experiences for both users and IT teams.

  6. Jul 9 ·  Video

    NCTC and ACA Connects on The Independent Show, AI, Mobility and the Future of Independent Providers, Podcast

    NCTC and ACA Connects on The Independent Show, AI, Mobility and the Future of Independent Providers, Podcast As The Independent Show approaches, NCTC and ACA Connects say broadband, cable and communications providers are facing a fast-changing market where agility, collaboration and confidence matter more than ever. “The conversations never end. You just have to be agile.” In this Technology Reseller News podcast, Doug Green speaks with Grant Spellmeyer, President and CEO of ACA Connects, and Lou Borrelli, CEO of NCTC, about The Independent Show and the evolving landscape for independent broadband, cable and communications providers. The discussion looks at the issues now shaping the independent provider community, including AI, mobility, network evolution, bundling, policy, competition and changing customer expectations. Borrelli notes that independent providers continue to have an important advantage: they know their communities. Their local presence, customer relationships and ability to respond quickly remain powerful differentiators. At the same time, those providers are operating in a more competitive environment, with fixed wireless, satellite, larger providers and new service models entering markets that were once less contested. Spellmeyer discusses the policy work ACA Connects is doing in Washington, including advocacy on behalf of smaller and independent operators as federal and regulatory decisions continue to affect broadband investment, competition and deployment. Borrelli also explains how NCTC helps members access the content, technology, solutions and shared expertise they need to compete more effectively. The conversation highlights the importance of collaboration across the independent provider ecosystem, especially as members consider new opportunities in mobility, AI-enabled services and bundled offerings. The Independent Show will bring these conversations together in one place, giving providers an opportunity to compare notes, learn from peers, meet technology and content partners, and return home with practical ideas for growth. For independent providers, the message is clear: the market is changing quickly, but they do not have to navigate that change alone. With the right partnerships, tools and strategy, local providers can continue to compete, serve their communities and build for the future.

  7. Jul 7 ·  Video

    CCA’s Iain Sinnott: AI, Dyslexia and the Rise of the Intelligent Worker, Podcast

    “The intelligent worker is the person who can balance knowledge with the use of AI tools,” says Iain Sinnott of the Cloud Communications Alliance. In this Technology Reseller News podcast for TR Publications and the Cloud Communications Alliance, Doug Green speaks with Iain Sinnott, European Development Chief of the CCA, about AI, human capability, dyslexia, governance and the changing nature of work. The conversation begins with Sinnott’s blue glasses, which he says became a useful icebreaker during COVID-era video meetings. But the discussion quickly turns to something deeper: how AI can help people with dyslexia and other challenges bring more of their talent into the workplace. Sinnott explains that dyslexia has shaped how he works, learns and sells. While reading and writing have often been difficult, his oral memory and problem-solving skills have been strengths. AI tools, he says, are now helping reduce the impact of some of those weaknesses. “I think in 41 years of business, I am now more efficient and less challenged than I’ve ever been,” says Sinnott. But Sinnott also warns that AI must remain a tool guided by human responsibility. He says users must challenge AI, verify its work and avoid becoming overly dependent on it. “We are responsible for making sure that this remains a positive tool, not a negative tool,” says Sinnott. The podcast also explores AI governance, data sovereignty and security, especially in the European market. Sinnott says organizations need guardrails that protect data and manage risk, while still allowing employees the freedom to experiment, explore and improve workflows. That balance, Sinnott argues, may lead to the rise of the “intelligent worker”: someone who can find information, challenge it, apply it and combine human judgment with AI-enabled tools. The conversation also addresses the risk that companies may use AI only as a cost-cutting tool. Sinnott cautions that replacing junior roles too quickly could damage the long-term development of future senior talent. “The human brain isn’t replaceable,” says Sinnott. “But some of the tasks we ask it to do are.” Sinnott also discusses the work of the Cloud Communications Alliance in Europe, where sovereignty, communications policy, national security and critical infrastructure have become increasingly important issues. He says the CCA has a role to play in convening conversations and helping members develop thoughtful strategies that embrace innovation while protecting essential communications systems. Learn more about the Cloud Communications Alliance at www.cloudcommunications.com.

  8. Jul 7 ·  Video

    boomi: AI Ambition Is Everywhere. AI Readiness Is Not, Podcast

    boomi: AI Ambition Is Everywhere. AI Readiness Is Not, Podcast

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4.9
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11 Ratings

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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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