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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 5h ago ·  Video

    Every Agent’s Shield Is the Hold Button

    In the third video of his Dirty Little Call Center Secrets series, Kongusto founder Joel Ciniero explains why customers get put on hold so often, and why the reasons behind it rarely show up in a client’s reports. “Every call center agent knows their shield, the all-powerful button, is the hold button,” says Joel Ciniero. He describes “strategic hold times” as a routine part of call center life, and he points to three reasons an agent might reach for it. The first is multitasking. Agents are often asked to take notes while the customer is still on the line, and many call centers allow little wrap-up time afterward, so they try to document as much as they can during the call. The second is what the industry calls call pacing. Agents can see on their screens how many callers are waiting in line, and when that queue “gets fat,” as Ciniero puts it, the longer waits can cost the agent a bonus and the call center a payout. Placing a caller on hold, in Ciniero’s telling, can help relieve that pressure. A caller who is put on hold two or three times may simply decide it isn’t worth the time. When that happens, the call shows up as abandoned by the customer, which he says doesn’t reflect poorly on the agent or the call center and frees them to take a fresh call within their targets. The more familiar abandoned call, where the phone rings and rings until the caller hangs up, is the one call centers work hard to avoid. “This is a great example of how a call center can make the metrics that you see look wonderful, but it doesn’t necessarily mean that your clients are getting treated the way that you would like them to be treated,” Ciniero says, adding that the issue may also go unresolved. The third reason, he says, is the least flattering and the most human. After eight or nine hours of back-to-back calls, an agent may simply be tired, and a hold gives them a chance to sit back and stare at the ceiling. “It’s a way to breathe,” Ciniero says, though it still frustrates the customer on the other end. That leads to his closing point. KPIs don’t capture how agents feel, he notes, or whether they work in a fair, supportive environment, yet that environment can directly shape how clients feel about a brand and how often an agent reaches for the hold button. For telecom providers and other companies that outsource customer support, the message is a prompt to look beyond the dashboard when judging a partner. The takeaway: Reports can show how quickly a call was answered, but they say little about how long a customer waited in silence or how the person on the line was feeling. The people behind the metrics are part of the customer experience. Watch Joel Ciniero’s Dirty Little Call Center Secrets video on strategic hold times. Connect with Joel Ciniero Joel Ciniero is President and Founder of Kongusto, a nearshore outsourcing company. To learn more about his perspectives on business leadership, workforce strategy, and outsourcing excellence, visit www.kongusto.co or contact him at joelc@kongusto.co.

  2. 5h ago ·  Video

    Central AI Demonstrates the Future of Voice AI with Human Backup, Podcast

    Central AI CEO Karan Kanwar demonstrates how intelligent voice agents can manage customer interactions, integrate with enterprise systems and seamlessly transfer callers to human agents when needed. by Doug Green What happens when an AI voice agent can answer a call, verify insurance, schedule a medical appointment and switch languages in the middle of a conversation? And what happens when a customer still wants to speak with a real person? Those questions are at the center of this Technology Reseller News podcast featuring Karan Kanwar, CEO of Central AI and Wing Assistant. In a live demonstration with Publisher Doug Green, Kanwar showed how conversational AI has evolved beyond traditional automated phone systems into technology capable of performing real business transactions, integrating with enterprise applications and supporting customers around the clock. From Virtual Assistants to Intelligent Voice Agents Central AI grew out of Kanwar’s experience building Wing Assistant, a virtual staffing company serving healthcare organizations, government agencies and major enterprises. The company developed voice agents capable of handling front desk operations, customer inquiries, appointment scheduling and multilingual communications. Unlike traditional IVRs, these agents can follow complex workflows and interact directly with business systems. During the podcast, Kanwar demonstrated an AI receptionist collecting patient information, verifying insurance details and scheduling a medical appointment. The agent also accommodated a caller speaking Hindi, illustrating the platform’s multilingual capabilities. Central AI integrates with electronic medical records, insurance verification platforms and other enterprise applications, with Kanwar emphasizing the importance of HIPAA compliance and security controls in healthcare deployments. Enterprise Scale with Human Backup Although healthcare is a major focus, Central AI also serves hospitality, government, technology and other industries. Kanwar says the platform has demonstrated support for more than 8,000 simultaneous calls, making it suitable for large contact centers while remaining accessible to smaller organizations. Perhaps the company’s most distinctive capability is its integration with Wing Assistant’s human staffing operation. When a caller becomes frustrated, needs specialized assistance or simply requests a person, Central AI can transfer the conversation to a human agent, including multilingual support outside normal business hours. This combination allows organizations to automate routine interactions without eliminating access to human assistance. A New Opportunity for MSPs Central AI is also exploring white-label partnerships with MSPs and service providers, enabling them to offer conversational AI services under their own brands. Potential applications include AI receptionists, appointment scheduling, customer service automation and multilingual support, creating opportunities to expand managed communications portfolios. The podcast demonstrates how voice AI is moving beyond answering questions to completing business tasks. For enterprises and MSPs, Central AI’s combination of intelligent automation, enterprise integration and human backup offers a practical approach to improving customer experience while managing growing service demands. Learn more: https://trycentral.com/

  3. 5h ago ·  Video

    Klearcom: The Coming Golden Age of Voice AI — and Why Assurance and Governance Matter, Podcast

    AI voice agents are transforming contact centers, but enterprises face a new challenge: proving these systems work reliably, securely and compliantly across global networks. by Doug Green “We’re about to enter its golden age.” That is how Liam Dunne, Co-founder and CEO of Klearcom, describes the future of voice communications as agentic AI transforms the contact center industry. In this Technology Reseller News podcast, Dunne makes a compelling case that voice AI represents far more than another wave of automation. It is a fundamental change in how enterprises communicate with customers, how human agents deliver value, and how organizations manage the risks associated with increasingly autonomous systems. From Call Deflection to the Revival of Voice For years, contact center technology focused on reducing the cost of voice interactions. IVRs, chatbots and digital self-service channels were designed to divert customers away from expensive human-assisted conversations. Agentic AI is changing that equation, enabling more natural conversations that can resolve routine inquiries without forcing customers through rigid menus or lengthy queues. Unlike traditional deterministic IVRs, AI voice agents can interpret intent, respond conversationally and transfer customers to human agents when necessary. Dunne believes this shift could significantly expand voice as a customer engagement channel while allowing human agents to concentrate on complex interactions requiring expertise, empathy and judgment. Rather than diminishing voice, AI could make it more valuable than ever. The New Challenge: Who Is Testing the AI? An AI voice agent may perform flawlessly in a controlled environment but fail when accessed through real telecommunications networks. Calls traverse carriers, infrastructure, cloud platforms and multiple applications before reaching an AI system, with each component introducing potential points of failure. For multinational enterprises operating across different languages and regulatory environments, the challenges multiply. Klearcom addresses this problem through independent voice AI assurance, testing customer interactions from the outside in. Its platform originates real calls over local telecommunications networks across more than 100 countries and 340 carriers, allowing enterprises to validate the experience customers actually receive. Dunne argues that as voice AI becomes a critical enterprise service, independent testing and continuous monitoring will become essential. Governance Becomes a Business Priority One of the podcast’s strongest themes is governance. As AI voice agents handle increasingly consequential customer interactions, enterprises must demonstrate that their systems comply with regulations, protect sensitive information and behave appropriately. Dunne cites the example of a major pharmaceutical company preparing to introduce an oncology drug across multiple European markets, where AI-assisted conversations must meet strict requirements and provide auditable evidence of compliance. This raises a fundamental question: How can an enterprise prove that its AI behaved correctly during a customer interaction? Dunne believes manual testing will become increasingly impractical as deployments expand, creating demand for systematic, repeatable testing and independent verification. Assurance is moving beyond technical performance to become a matter of corporate governance, operational risk and customer trust. A New Opportunity for the Communications Industry Dunne expects AI voice agent adoption to accelerate significantly during 2027, initially among major multinational enterprises and eventually across the midmarket. As deployments grow, so will demand for integration, telecommunications infrastructure, monitoring and independent validation, creating opportunities throughout the communications technology ecosystem. Perhaps his most interesting prediction is that AI will ultimately elevate the contact center rather than simply reduce its costs. By handling repetitive inquiries, AI can free human professionals to focus on the conversations where their knowledge and judgment create the greatest value. The result could be a new era in which voice becomes an even more important part of the customer experience. The podcast offers a timely perspective on the convergence of voice AI, telecommunications infrastructure and enterprise governance. It also sets the stage for a follow-up discussion examining opportunities for MSPs, resellers and channel partners as organizations move from AI experimentation to production deployments. Learn more: https://www.klearcom.com/

  4. 5h ago ·  Video

    SecureConf Offers Free Provider Licenses, Giving MSPs a New Private-Label Conferencing Opportunity, Podcast

    SecureConf President Herb Levitin discusses a fully branded, browser-based web conferencing platform designed to give MSPs, telecom providers and SaaS companies greater control over security, customer relationships and recurring revenue. by Doug Green “We’re offering the provider license for free.” That’s the headline from Herb Levitin, President of SecureConf, who joined Doug Green, Publisher of Technology Reseller News, to discuss a new opportunity for MSPs, telecom operators and software-as-a-service providers heading into 2027. SecureConf has developed a private-label web conferencing platform that allows providers to offer conferencing services under their own brands, on their own domains, without sharing ongoing service revenue with a third-party conferencing vendor. Unlike traditional conferencing partnerships that pay commissions or require providers to promote someone else’s brand, SecureConf is designed around provider ownership and control. Levitin says the company’s ultimate goal is to sell its source code to larger providers, allowing them to customize the platform, manage their own deployments and retain 100% of the revenue generated from customers. Private-Label Conferencing Without the Complexity SecureConf’s platform is built on WebRTC technology, allowing participants and moderators to join meetings directly from a web browser without downloading applications. The service supports desktop and mobile devices, screen sharing, recording, PSTN connectivity, whiteboards and public and private content libraries. These libraries allow users to access presentations and other meeting materials from different devices without needing to store everything locally. Levitin emphasizes that ease of use extends beyond the meeting experience to the private-label provisioning process itself. Providers can create fully branded conferencing environments using their own domains, logos and customer-facing interfaces without extensive programming expertise. The platform also includes API capabilities and single sign-on integration, enabling larger providers to incorporate conferencing into their existing service portfolios. Security as a Competitive Differentiator Security is a central part of SecureConf’s market positioning, particularly for legal firms and other organizations handling confidential information. Levitin explains that the software can be deployed on a customer’s own server, behind an existing corporate firewall and within a private network. The platform also includes two-factor authentication, giving organizations additional control over access to meetings and sensitive content. Levitin says SecureConf has reviewed its source code and designed the architecture to keep voice and video traffic within the deployed environment. He also describes the company’s willingness to provide contractual security assurances, positioning the platform as an alternative for customers concerned about third-party conferencing infrastructure. For MSPs serving law firms, financial organizations and other security-conscious clients, this approach could create an opportunity to deliver conferencing as part of a broader managed security and communications offering. A New Revenue Opportunity for MSPs and Telecom Providers The business model is particularly interesting for channel partners looking to expand their recurring revenue without taking on substantial licensing expenses. SecureConf is offering free provider licenses, with hosting representing the primary operating expense. Levitin says the software is designed to support thousands of users on relatively modest server infrastructure, potentially creating attractive economics for providers with established customer bases. Rather than competing for new customers against major conferencing brands, SecureConf encourages partners to introduce the service to organizations they already support. A telecom provider, for example, could add private-label conferencing alongside VoIP and other communications services, while a SaaS company could incorporate conferencing directly into its existing application environment. Levitin argues that the ability to offer an integrated, fully branded service can strengthen customer relationships and provide an additional competitive advantage. Free Provider Licenses and a Simple Way to Get Started SecureConf is seeking relationships with larger SaaS companies, telecom providers and MSPs, although Levitin says smaller resellers will also be considered. The company is asking participating providers to collaborate on a joint press release as part of its effort to introduce the platform to the market. Interested partners can evaluate SecureConf through free demonstrations available on the company’s website. Users can create a branded conferencing site supporting two users, configure their own domain and explore the platform’s features without first contacting the company. Documentation covering APIs, billing integration and other capabilities is also available for providers considering larger deployments. The discussion highlights a different approach to the conferencing market, one that emphasizes provider branding, infrastructure control and revenue ownership rather than traditional resale commissions. For MSPs and communications providers seeking new opportunities in 2027, SecureConf is positioning private-label conferencing as a service they can deliver under their own identity while maintaining closer control over the customer relationship. Learn more and request a free demo: https://www.secureconf.com/

  5. 5h ago ·  Video

    .ppl Solutions Helps MSPs Scale Customer Experience and Software Development, Podcast

    From customer support and onboarding to digital engineering, .ppl Solutions offers MSPs a way to expand capabilities, improve service and control costs. by Doug Green “Scaling is complex sometimes, and sometimes expensive also.” That is the challenge Joey Lianko, Co-founder and COO of .ppl Solutions, Inc., is helping technology and communications companies address. Speaking with Doug Green, Publisher of Technology Reseller News, as part of TR’s Crexendo UGM 2026 podcast coverage, Lianko discussed how his Philippines-based company builds dedicated teams that help service providers and MSPs expand their operations without the complexity and expense of developing every capability internally. Founded in late 2023, .ppl Solutions combines people, processes and technology to deliver outsourced customer support, customer onboarding, customer success, sales and marketing services. The company is now expanding into digital engineering and software development, creating additional opportunities for communications providers looking to scale their businesses while maintaining service quality. Building on Success with Crexendo VIP Crexendo VIP was .ppl Solutions’ first customer, establishing a partnership that has grown to include customer experience, sales, marketing and product support functions. Working with Crexendo leadership, the company has developed a dedicated team in the Philippines that operates as an extension of the organization’s existing workforce. Lianko reports that the team achieved customer satisfaction scores exceeding 90% consistently, quarter after quarter, during its first year. That experience is now providing a foundation for expansion into the broader Crexendo NetSapiens partner ecosystem. Lianko sees significant opportunities to help MSPs and communications providers improve customer experience, strengthen operational capabilities and support software development initiatives. The company’s growing digital engineering practice is intended to complement its established outsourcing services. More Than Cost Savings: Capability and Scalability Lianko compares .ppl Solutions to the pit crew of a Formula One racing team. While MSPs and service providers concentrate on growing their businesses and serving customers, they need reliable operational support to keep everything running smoothly. .ppl Solutions provides that support through dedicated teams tailored to each client’s requirements. Although the Philippines offers an attractive cost structure, Lianko emphasizes that the larger opportunity is improving business capabilities and scalability. MSPs can add specialized resources, strengthen customer-facing operations and expand into new services without building every function themselves. The company supports clients in North America and the Asia-Pacific region, with the ability to serve organizations across global markets. Helping MSPs Focus on Their Core Business For MSPs evaluating their next stage of growth, Lianko recommends beginning with a straightforward assessment of current capabilities and future objectives. Organizations should identify the resources they need, determine which functions are central to their business and consider where an outsourcing partner could provide greater efficiency and expertise. With more than 100 years of combined industry experience across its team, .ppl Solutions focuses on communications technology and SaaS environments. Lianko believes this specialization allows the company to understand the operational demands facing MSPs and service providers, particularly as customer expectations and technical requirements become more complex. The discussion highlights an important opportunity for the channel: outsourcing is no longer simply about reducing labor costs. For MSPs and communications providers, the right partner can become an extension of the business, providing the people, processes and technical capabilities needed to support growth while maintaining a strong customer experience. Learn more: https://www.pplsolutionsinc.com/

  6. 6h ago ·  Video

    Black Friday Readiness: Preparing IBM Sterling OMS for Peak Demand, Podcast Part 2

    From code freezes and load testing to doorbuster inventory challenges, Hanuman Gali discusses the technical and operational steps retailers need to take before peak shopping season. by Doug Green “Peak doesn’t start on Black Friday.” That is one of the central messages from Hanuman Gali, Senior Technical Architect, in the second episode of Technology Reseller News’ multipart series on preparing IBM Sterling Order Management System (OMS) environments for peak retail demand. Speaking with Doug Green, Publisher of Technology Reseller News, Gali explains why successful Black Friday and holiday operations depend on decisions made months before customers begin shopping. Building on the first episode’s overview of peak readiness, this discussion examines the practical steps IT teams must take to protect system performance, maintain customer satisfaction and avoid costly disruptions. From governance and capacity planning to load testing and inventory management, Gali offers a detailed look at what retailers need to get right. Peak Readiness Begins Months Before Black Friday Retailers often focus on the days immediately preceding Thanksgiving and Black Friday, but Gali argues that preparation should begin two to three months earlier. Problems that surface during major sales events frequently originate from maintenance, cleanup or testing activities overlooked in September or October. He recommends establishing clear governance procedures, including code and configuration freezes, well ahead of major promotional events. Code freezes are especially important because last-minute production changes can introduce unexpected performance issues. Even changes that perform well in testing environments may behave differently under actual production conditions. Allowing several weeks between the final changes and major sales gives technical teams time to evaluate stability and address problems before transaction volumes increase. Building an Effective War Room Peak-season preparedness also requires a coordinated operational response. Gali describes an effective war room as more than a meeting place: it is an organized system of personnel, responsibilities, escalation procedures and resources designed to support continuous operations. Teams should establish rotating shifts to provide 24/7 coverage and ensure that everyone knows exactly how to respond when an issue occurs. The objective is to eliminate uncertainty during an incident. Instead of searching through documentation or determining responsibilities while systems are under pressure, teams should have established procedures and the right technical resources immediately available. This preparation can significantly reduce response times when problems threaten sales operations. Planning for Twice the Expected Traffic Retailers typically provide forecasts based on daily or hourly order volumes, but Gali emphasizes that technical teams must translate those projections into more detailed system requirements. IBM Sterling OMS environments must account for order lines, units, inventory availability requests, returns, transaction throughput and other activities that contribute to overall system load. Gali recommends preparing systems to handle 1.5 to 2 times forecast demand, recognizing that unexpected promotions, viral product demand or even a competitor’s outage can dramatically increase traffic. The consequences of underestimating demand extend beyond lost transactions. Customers who cannot complete purchases during time-sensitive promotions may abandon the retailer altogether, creating lasting damage to customer satisfaction. Load Testing and the Doorbuster Challenge Effective load testing requires an environment that closely mirrors production, including infrastructure, network connectivity, storage and system capacity. Gali cautions that testing against an undersized environment can produce misleading results, leaving teams unprepared for actual shopping conditions. He also emphasizes that production customer data should not be used in lower testing environments. One particularly interesting challenge involves doorbuster promotions, where thousands of shoppers may simultaneously attempt to purchase the same limited-availability product. These transactions can create database contention as multiple requests attempt to access and update the same inventory record, slowing performance and potentially affecting order processing. Gali explains how Sterling OMS capabilities for handling high-demand items, including hot SKU management and safety stock configuration, can help retailers manage these situations. The key is identifying likely doorbuster products, configuring the appropriate controls and testing them before peak demand arrives. Preparing for What Comes Next This second installment provides a practical framework for organizations responsible for keeping retail order management systems operating during the industry’s most demanding period. Gali’s message is that peak readiness requires a combination of early planning, realistic capacity testing, disciplined change management and operational coordination. The series continues with a deeper examination of database health, messaging, integrations, monitoring and alerting, operational runbooks, security certificates, housekeeping and post-peak activities. Together, the episodes offer retailers and their technology partners a comprehensive approach to maintaining reliable IBM Sterling OMS operations through the holiday shopping season.

  7. 6h ago ·  Video

    Copulo Brings Unified Customer Data and New Revenue Opportunities to Crexendo NetSapiens Partners, Podcast

    Live from Crexendo UGM 2026: Copulo CEO Jason Flanigan discusses Caller IQ, simplifying CRM integration, and a session-based pricing model designed for service providers. by Doug Green “We’re bringing information, real information, and a customized experience from each of those multiple CRM platforms and presenting that to the user.” That is how Jason Flanigan, CEO of Copulo, describes the company’s approach to solving a longstanding challenge for communications service providers: connecting fragmented customer information and delivering it where it is needed most. Speaking with Technology Reseller News at Crexendo UGM 2026 in Austin, Flanigan discussed Copulo’s new platform, its integration with the Crexendo NetSapiens marketplace, and a business model designed to make the technology accessible and profitable for partners. Bringing Customer Information Together Copulo takes its name from a Latin word meaning “to bring together,” a concept that reflects the company’s mission. While the Crexendo marketplace offers a growing range of applications, including AI assistants, web chat and contact center solutions, each deployment can require separate integrations and connections to customer information systems. Copulo aims to simplify that environment by normalizing data from CRM, ERP and other business applications and making it consistently available across multiple solutions. At the center of this effort is Caller IQ, which brings customer information from multiple CRM platforms into a unified experience. Flanigan notes that many businesses operate more than one CRM system, creating challenges for employees trying to assemble a complete picture of a customer. Caller IQ presents relevant information before an employee answers a call, helping them understand the customer and the context of the interaction before saying hello. A Revenue Model Built for NetSapiens Partners An important part of Copulo’s strategy is its session-based pricing model, designed to align with the way Crexendo NetSapiens partners operate. Rather than relying on traditional per-seat pricing, Copulo provides a predictable cost structure that allows service providers to establish their own customer pricing and potentially achieve a rapid return on investment. Flanigan told attendees during his UGM panel that the opportunity is about making money, not just for Copulo but for the entire partner ecosystem. He believes partners can reach break-even with relatively modest customer adoption, creating an opportunity for recurring revenue as deployments grow. The company has also simplified provisioning through NetSapiens API keys, allowing resellers to activate individual customer tenants without complicated onboarding procedures. Five Months of Testing and a Free Trial Copulo has been piloting its platform with customers for approximately five months, gathering feedback and refining the experience before expanding availability through the marketplace. Flanigan says the response from partners at Crexendo UGM has been enthusiastic, reflecting demand for a practical way to integrate customer information across communications applications. To encourage adoption, Copulo is offering NetSapiens partners a free trial through the end of 2026. Partners can evaluate the platform, onboard customers and determine their own approach to pricing and deployment. Flanigan describes the initiative as a way to give back to the partner community while creating a scalable business opportunity. The conversation highlights an important direction for the UCaaS and communications channel: delivering more value from existing business applications while simplifying deployment and improving profitability. For Crexendo NetSapiens partners, Copulo offers a way to bring customer data together, improve the calling experience and introduce a new source of recurring revenue. Learn more and request a trial: https://copulo.com/

  8. 3d ago ·  Video

    The Art of the Soft Transfer

    In the second video of his Dirty Little Call Center Secrets series, Kongusto founder Joel Ciniero explains why customers so often get passed to someone else mid-call, and what it can mean for the businesses paying for the service. Most people who have called a support line know the moment. The conversation seems to be going well, then the agent suddenly says they need to place you on hold or escalate the matter. According to Joel Ciniero, that handoff is not always about the problem at hand. He calls it “the art of the soft transfer,” and he says many callers have been on the receiving end without knowing why. The explanation starts with metrics. “Call center agents are held to really strict performance metrics,” Ciniero says. Time to answer, he notes, is rarely the issue anymore, since call centers have that “pretty wired.” What matters now is how long it takes to process the call. Clients typically ask for calls to be resolved on the first contact and within a set number of minutes, and a compensation schedule is usually tied to that target. That is where the pressure lands on the agent. Ciniero explains that agents are often bonused for handling calls within those limits, and that a missed target can mean a lost bonus, a markdown from quality assurance or a flag on their record. A transfer offers a way out. “On a transfer or when it’s marked as an escalation in the screen of the call center, the PBX, basically it’s a brand new call,” Ciniero says. “It’s subject to all brand new metrics.” In his telling, a bright agent who sees the clock running out can pass the customer along and stay in good graces with their employer. Ciniero says there are ways to spot agents who lean on the tactic, but “it’s done routinely,” it’s easy and every agent knows the option exists, particularly when they are close to earning a bonus. The harder part, he suggests, is that a client reviewing reports would have little reason to suspect it. The transfers would fall within the expected time frames and be marked as escalations or difficult callers, and everything would look fine. In reality, he says, it can be a way for the agent and the call center to maximize their payout, “because you pay them for the metric, not necessarily the thing that you really want, which is a happy and satisfied client.” For telecom providers and other companies that outsource support, the point is worth considering when setting targets and reading the numbers that come back. The takeaway: When a call center is paid for hitting a metric, the metric can start to steer behavior. Asking what is behind a transfer rate is how a client finds out whether the numbers reflect satisfied customers. Watch Joel Ciniero’s Dirty Little Call Center Secrets video on the art of the soft transfer. Connect with Joel Ciniero Joel Ciniero is President and Founder of Kongusto, a nearshore outsourcing company. To learn more about his perspectives on business leadership, workforce strategy, and outsourcing excellence, visit www.kongusto.co or contact him at joelc@kongusto.co.

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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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