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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 1d ago ·  Video

    AI Infrastructure Is Coming – FiberLight CEO Bill Major on Where It Gets Built, Podcast

    Power, water and local resistance may reshape the map, but Major says demand for data centers and high-capacity fiber is not slowing down. By Douglas Green, Publisher, Technology Reseller News AI is creating a new infrastructure race – but the winners may be determined as much by power, water and fiber as by demand for compute. FiberLight CEO Bill Major says growing community resistance is unlikely to stop the data center buildout, but it will increasingly determine where projects can realistically move forward. Major sees a familiar pattern from the early cell-tower era: people wanted mobile service, but often resisted the towers needed to provide it. The same tension is now emerging around AI. Bill Major “The data centers are coming,” Major said. Communities may slow, reshape or redirect projects, but he does not expect demand to disappear. Power has become one of the biggest constraints. Developers are looking at markets with available generation, land and water, while some are considering behind-the-meter or self-generation options when grid capacity is tight. That could give regions with existing energy infrastructure a major advantage in the next phase of AI development. Fiber is just as critical. Major said hyperscalers, neocloud providers and AI companies are demanding far more capacity, pushing FiberLight toward larger duct banks, more conduit and substantial dedicated fiber builds. Increasingly, connectivity has to be ready before a tenant arrives. “Speed to market is critical right now as we continue this race for AI dominance,” he said. Major has also changed his view on how long the boom will last. A year ago, he expected AI infrastructure spending to begin slowing in the second half of 2028. He no longer believes that. “This isn’t slowing down in 2028,” Major said. “It’s a once-in-a-lifetime generational opportunity for businesses, for tradesmen, et cetera.” His larger point is simple: AI infrastructure is not only a data center story. It is a power, fiber and regional-development story – and the markets that can combine energy with high-capacity connectivity will be best positioned for what comes next. Visit www.fiberlight.com

  2. 1d ago ·  Video

    First Orion: Stonewalling the Bad Guys with Verified Omnichannel Identity, Podcast

    By Doug Green “There’s nothing that beats proactivity. If you can stop the problem before it happens, the amount of value saved is immense.” First Orion’s Josh Whitehurst, Head of Product, joins TR Publisher Doug Green to discuss why trusted communications now require more than simply authenticating a phone number. As voice, text and RCS increasingly converge, Whitehurst says businesses need to treat telephone numbers and messaging sender identities as valuable brand assets — much like websites, email domains and other digital properties. STIR/SHAKEN was an important first step, Whitehurst explains, because it helped determine whether a call was actually originating from the number it claimed to be using. But the industry is now moving “beyond STIR/SHAKEN” toward a broader trust framework that combines enterprise vetting, number-right-to-use verification, branded identity, analytics and end-to-end call authentication. First Orion’s approach can authenticate individual calls in real time by comparing an authoritative signal generated when an enterprise initiates a call with what ultimately arrives at the terminating carrier. When the signals match, the recipient can be shown verified branding, including the company name, logo and even a reason for the call. When they do not match, carriers can remove the branding — or potentially block the fraudulent call altogether. Whitehurst offers a striking example from a large financial institution. After First Orion’s technology was deployed, the company discovered that on some days 10% to 20% of calls appearing to come from the institution were actually impersonation attempts. The system was able to block roughly 100,000 to 200,000 fraudulent call events per month before those calls ever reached consumers. The conversation also explores how AI is raising the stakes. Scammers are becoming increasingly sophisticated, but Whitehurst notes that carriers and communications providers can use AI, predictive analytics and real-time detection on the defensive side as well. The larger goal is an omnichannel identity framework that lets consumers know who is really contacting them whether the interaction arrives by voice, text or another communications channel. For enterprises and SMBs, Whitehurst’s message is to start thinking differently about communications identity. Verified phone numbers and sender IDs should be managed and protected as part of the organization’s brand and security infrastructure. Learn more at FirstOrion.com.

  3. 2d ago ·  Video

    Vertmonde Joins the ITAD Association, Podcast

    Ecuador-based ITAD provider looks to build new global partnerships while expanding the circular economy across Latin America. Jhoanna Rosales, CEO Vertmonde Vertmonde has joined the ITAD Association, opening the door to new relationships with IT asset disposition providers, technology companies and channel partners in the U.S. and around the world. In a new Technology Reseller News podcast, I speak with Jhoanna Rosales, CEO of Vertmonde, about the fast-changing ITAD market in Latin America and the opportunities emerging as e-waste, data protection and circular-economy requirements continue to develop. Vertmonde provides collection, recycling, refurbishment, reuse and other ITAD services, with partner coverage across multiple Latin American countries. We also discuss the company’s work helping bring refurbished technology to rural schools in Ecuador and its “Galapagos Free of E-waste” initiative. Learn more: https://www.vertmonde.com/

  4. 3d ago ·  Video

    CTM Helps Businesses Measure Whether Advertising Leads Actually Intend to Buy, Podcast

    “The number one metric should be: did the person calling you have the intent to buy?” In this Technology Reseller News podcast, Todd Fisher of CTM discusses how businesses can connect advertising activity to actual phone-call conversions and better understand whether their marketing dollars are producing qualified buyers. CTM is a call tracking and attribution platform designed for businesses where phone calls remain an important part of the sales process. The platform helps companies identify which ads generated calls, what happened during those conversations and whether the caller actually intended to purchase. Fisher says traditional metrics such as call volume and duration often fail to answer the most important question. “If they wanted to buy your product, then the ad probably did its job,” Fisher says. “What happens after that may be something you need to look at internally.” CTM uses AI to analyze calls and answer specific questions about each conversation. Businesses can determine whether a caller had buying intent, whether they were qualified, whether they had the right insurance or service requirements, and how effectively the sales team handled the opportunity. That creates value for organizations of almost any size—from large contact centers to local HVAC companies, medical practices and other small businesses that depend on inbound calls. The platform can also help companies improve advertising efficiency by identifying campaigns that generate serious buyers rather than simply more calls. Fisher says AI is making this level of intelligence available to smaller organizations that previously could not afford the labor required to manually review thousands of conversations. CTM also offers voice AI that can answer calls, book appointments and connect with calendars and CRM platforms, giving small businesses another way to capture leads when employees are unavailable. Companies can work with CTM directly or through advertising agencies and other partners that bundle the platform into their services. Visit CTM.com to learn more.

  5. 6d ago ·  Video

    MSPAA Gives MSPs More Visibility, Resources and Growth Opportunities, Podcast

    By Doug Green “It’s a community that helps support the growth of your business.” In this Technology Reseller News podcast recorded at ChannelCon 2026, Amy Slater of the Managed Service Providers Association of America discusses how MSPAA helps managed service providers increase visibility, find trusted resources and connect with businesses looking for technology support. MSPAA is a membership organization that gives MSPs a profile on its public platform, where small and midsized businesses can search for providers that match their needs. Slater says visibility is only one part of the value. Members can also contribute articles, share social media content, participate in podcasts and gain access to event opportunities, including discounted tickets and speaking engagements. The association also helps MSPs find trusted vendors and service providers in areas such as marketing, HR and technology. “There’s usually no shortage of companies that can solve a problem,” Slater says. “The challenge is finding the right one.” MSPAA works to vet both its MSP members and the vendors it recommends, giving providers another layer of confidence when looking for help. The organization also offers vendor focus groups where participating MSPs can be compensated for their time. Slater says participation in two focus groups can effectively offset the annual membership cost. For smaller MSPs with limited internal resources, the association is designed to extend the team by providing marketing exposure, business resources, industry connections and opportunities to share success stories with a wider audience. Visit MSPAA.net to learn more.

  6. Aug 6 ·  Video

    Rev.io’s Brook Lee: A Modern PSA Should Run the Entire MSP Business, Podcast

    By Doug Green Recognized as GTIA Member of the Year at ChannelCon 2026, Lee discusses Rev.io’s AI-native PSA and billing platform, along with the importance of giving back to the channel community. Rev.io is working to give managed service providers a more complete platform for operating their businesses, combining professional services automation, billing and payments on a native AI foundation. “This is what a PSA should have been when they first came out,” said Brook Lee of Rev.io, speaking with Technology Reseller News at GTIA ChannelCon 2026. “This is truly a solution that you can use to run your entire MSP business from quote all the way to payments and cash.” Lee said the platform is intended for everyone working inside an MSP, rather than being limited to technicians and engineers. Rev.io began as a telecommunications billing company and expanded its platform to support ticketing, service delivery, billing and other operational requirements. During ChannelCon, Lee was also recognized as GTIA Member of the Year. She has helped develop a guide for finding, hiring and retaining women in technology, created a case study aimed at increasing company-wide participation in GTIA and served in several association leadership roles. “I am extremely passionate about this community,” Lee said. “I hope that why I was voted in was because of the work that I do to give back to the community.” Lee said the channel’s real value comes from the connections members build and their willingness to help one another solve problems. “If it’s not me, I know a guy,” Lee said. “Maybe I can’t solve your problem, but you tell me what you’ve got going on, and I can go find somebody to try to help you solve it.” Watch the podcast to learn more about Rev.io’s platform, Lee’s work with GTIA and why community remains central to the technology channel.

  7. Aug 6 ·  Video

    Triada Networks: GTIA Membership Creates Value When Channel Leaders Get Involved, Podcast

    By Doug Green “Join GTIA, but that’s not enough. You really need to get involved.” At ChannelCon 2026, Raffi Jamgotchian of Triada Networks offered a member’s perspective on how active participation in GTIA can strengthen individual businesses while helping the technology channel address larger industry challenges. Triada Networks is a managed service provider based in northern New Jersey that serves financial services companies across the United States. Jamgotchian joined CompTIA through his membership in the ASCII Group, but for several years remained largely inactive. That changed when an industry colleague encouraged him to contribute his experience and help shape the issues affecting MSPs. Jamgotchian became involved in the security community, eventually serving as vice chair and chair. His work included initiatives related to business certifications, the Security Trustmark and broader efforts to raise the cybersecurity bar for managed service providers. Following the transition to GTIA, he joined the Member Champions group, which helps recruit new members and guides them toward the communities, research and resources available through the organization. One of GTIA’s greatest strengths, he said, is its ability to bring MSPs and vendors together without the usual sales dynamic. “You’re no longer from Triada or Choice Security or Sophos,” Jamgotchian said. “You’re a person who has some knowledge and some experience that, together, we can use to solve industry issues and move forward.” For MSP owners and channel partners considering membership, Jamgotchian’s message is direct: participation determines the value. ChannelCon provides relationships, meaningful conversations and a strong sense of community, but members should also find an area that interests them and contribute at their own pace. “You get what you put into it,” he said. “There’s always something to do, and there are a lot of initiatives that we need to move our industry ahead.” The conversation also turned to artificial intelligence, which Jamgotchian described as the channel’s latest major inflection point—an opportunity, threat and change agent arriving all at once. His advice is to learn from people who are further ahead, help those who are behind and avoid leaving the future of the business to someone else. “If you’re not thinking about it, somebody is going to think about it for you,” he said. Learn more about GTIA at gtia.org and Triada Networks at triadonet.com.

  8. Aug 6 ·  Video

    CloudFest Americas Connects Cloud, Hosting and MSP Ecosystems in Miami, Podcast

    By Doug Green “It was an ecosystem experience that I hadn’t seen in a while.” CloudFest Americas is returning to Miami with a broader mission: bring together the cloud, hosting, domain, MSP and corporate IT communities in one place—and make the experience feel less like a conventional trade show and more like a working industry festival. In this Technology Reseller News podcast, recorded at GTIA ChannelCon 2026, Anthony Pombal of CloudFest and Mark Crall of MSP Global preview CloudFest Americas, scheduled for November 11–12 at Ice Palace Studios in Miami. The event is expected to attract approximately 2,000 attendees from North America and Latin America. CloudFest Americas is derived from the long-running CloudFest event held at Europa-Park in Germany. Its audience includes cloud service providers, web agencies, hosting companies, MSPs, MSSPs, software and hardware vendors, corporate IT teams and other organizations looking for alternatives to the largest hyperscale platforms. Pombal says the event is particularly relevant for companies seeking new products, services, partners and routes to market. Exhibitors can reach what he describes as the alternative cloud service provider market, along with web developers, hosting providers, managed service providers and businesses evaluating new infrastructure and software options. The event is also co-located with NamesCon, creating a point of convergence between the cloud, hosting and domain-name communities. That overlap reflects a broader shift in the market as MSPs, hosting companies and cloud providers increasingly compete, partner and build services across what were once separate technology categories. Crall says his experience at MSP Global in Barcelona demonstrated the value of bringing those communities together in a vendor-agnostic setting. Rather than focusing only on product pitches, the event combined technology education, thought leadership, lessons from industry practitioners and informal community building. “To see that happen in an agnostic environment and actually learn something at the same time while having fun is kind of cool,” Crall says. CloudFest Americas is designed around that same model. In addition to its exhibit floor and conference content, the Miami event will include a server-throwing competition, a domain auction, giveaways and locally inspired activities in the Wynwood arts district, including a live mural created by a graffiti artist. The program will also feature forward-looking content and smaller community discussions. A new area called the Florida Room is planned as a birds-of-a-feather-style forum where groups can exchange ideas, discuss operating challenges and share practical lessons without turning every session into a sales presentation. For technology resellers and MSPs, the event offers an opportunity to look beyond familiar vendor ecosystems. The convergence of cloud infrastructure, managed services, cybersecurity, software, hosting and domain technologies is creating new partnership and recurring-revenue possibilities for channel companies willing to explore adjacent markets. Watch the podcast to learn how CloudFest Americas is building a cross-market community for cloud providers, MSPs, hosting companies, technology vendors and corporate IT leaders—and why Miami may become an important November meeting point for the wider channel ecosystem. Event details: CloudFest Americas, November 11–12, Ice Palace Studios, Miami.

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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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