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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

  1. 13H AGO · VIDEO

    Symphion: Closing the Print Security Gap in Healthcare Networks, Podcast

    Jim LaRoe, CEO of Symphion, joined Doug Green, Publisher of Technology Reseller News, for a podcast discussion ahead of the upcoming HIMSS Global Health Conference & Exhibition, focusing on a frequently overlooked cybersecurity vulnerability in healthcare environments: networked printers and print infrastructure. LaRoe explained that while hospitals and healthcare organizations invest heavily in protecting servers, endpoints, and applications, print fleets often remain unmanaged from a security perspective. “Printers are connected devices on the network, and they can represent a real vulnerability if they’re not properly secured,” LaRoe noted. In highly regulated healthcare environments, these devices often handle sensitive patient data and must meet strict compliance requirements. Symphion addresses this issue with a managed service designed to deploy and maintain security certificates across large print fleets. The company’s platform automates the process of installing and renewing digital certificates that authenticate devices and encrypt communications between printers and the broader network infrastructure. By automating certificate lifecycle management, Symphion helps organizations reduce administrative overhead while maintaining consistent security policies across thousands of devices. For healthcare organizations preparing for audits or strengthening their cybersecurity posture, the solution can also support compliance frameworks tied to patient privacy and data protection. LaRoe emphasized that healthcare IT teams often lack the resources to manually manage certificate deployments across hundreds or thousands of printers, making automation essential. As healthcare leaders gather at HIMSS to discuss cybersecurity, AI, and digital transformation, Symphion is highlighting the need to extend security strategies to every connected device on the network—including the print infrastructure that continues to support critical clinical workflows. Visit https://symphion.com/

  2. 13H AGO · VIDEO

    Dialpad: Moving Agentic AI from Pilot to Production, Podcast

    Brian Peterson, Cofounder and CTO of Dialpad, joined Doug Green, Publisher of Technology Reseller News, for a podcast conversation ahead of the upcoming Enterprise Connect 2026 and HIMSS 2026 events to discuss how enterprises are moving beyond AI experimentation and beginning to deploy agentic AI at scale. Peterson explained that many organizations have spent the past year exploring AI pilots but are now facing the harder challenge of operationalizing those experiments in production environments. “The real question now isn’t whether AI works—it’s how you deploy it safely, measure its impact, and scale it across the organization,” he said. Dialpad’s approach focuses on helping enterprises identify high-value use cases, build AI agents around those workflows, and validate outcomes before deployment. A key advantage for Dialpad is its access to large volumes of real conversational data from voice, messaging, and contact center interactions. By analyzing these interactions, the platform can identify friction points in customer experience and operational workflows. Those insights then guide the creation of AI agents designed to resolve specific tasks—such as assisting contact center agents, automating routine processes, or surfacing real-time insights during live conversations. Peterson also emphasized the importance of governance and measurement when deploying AI agents. Organizations must ensure that AI systems are transparent, measurable, and aligned with business objectives. By validating performance before production rollout, enterprises can reduce risk while demonstrating clear ROI—an important step in transitioning from experimental pilots to enterprise-wide adoption. As the industry prepares for major discussions at Enterprise Connect and HIMSS, Peterson believes the next phase of enterprise AI will be defined by practical deployment rather than experimentation. Organizations that can effectively turn conversational data into actionable AI workflows will be best positioned to unlock the real value of agentic AI. Visit https://www.dialpad.com/

  3. 2D AGO · VIDEO

    DeepWisdom’s Ethan Ouyang Introduces Atoms: Autonomous AI Teams That Turn Prompts into Businesses, Podcast

    Doug Green, Publisher of Technology Reseller News, interviewed Ethan Ouyang, Head of the U.S. Department of Atoms at DeepWisdom, to discuss a new class of AI innovation: autonomous AI teams capable of building, launching, and operating real businesses from a single prompt. Ouyang described Atoms as a next-generation AI business solution designed to move beyond copilots and task-based agents. Rather than assisting humans with discrete workflows, Atoms functions as a coordinated, multi-agent system that can plan, execute, iterate, and grow revenue-generating products. The platform leverages open-source models and modular architecture to deliver enterprise-grade performance while maintaining cost efficiency and flexibility. A central theme of the conversation was the shift from “AI tools” to “AI organizations.” Ouyang explained that Atoms is structured to simulate functional teams—product, engineering, marketing, and operations—working collaboratively to bring an idea to market. This approach enables faster experimentation, shorter development cycles, and measurable business outcomes. For telecom, MSP, and channel audiences, the implication is significant: AI is no longer just about automation within existing businesses—it may also become a mechanism for creating entirely new lines of revenue. Ouyang also addressed the economics of AI deployment. As infrastructure costs and model usage scale, enterprises are increasingly seeking performance-per-dollar advantages. Atoms is positioned to deliver competitive output quality while reducing operational expense through optimized model orchestration and autonomous workflow design. The result, he suggested, is a more sustainable path toward AI-driven growth. Looking ahead, Ouyang framed Atoms as part of a broader transformation in how organizations think about productivity and entrepreneurship. As AI systems gain the ability to operate with greater autonomy, the competitive advantage will shift toward those who can effectively deploy and govern these digital teams. For technology providers and partners, that represents both a strategic opportunity and a call to rethink traditional business models. More information about Atoms and DeepWisdom’s autonomous AI initiatives is available at https://atoms.dev/.

  4. 2D AGO · VIDEO

    Luware’s James Cadman on Customer-Centric Contact Center Transformation, Podcast

    Doug Green, Publisher of Technology Reseller News, sat down with James Cadman, Chief Customer Officer at Luware, to explore how organizations can modernize customer engagement and contact center operations in an era of digital transformation. Cadman explained that Luware specializes in cloud-native customer service and contact center solutions that integrate seamlessly with platforms like Microsoft Teams, helping enterprises deliver unified, efficient support at scale. He emphasized that customer success is central to Luware’s mission and that people—more than processes or metrics—are what drive exceptional outcomes. In his words, “People drive excellence, not just KPIs!” (from industry sessions delivered by Cadman). The discussion highlighted how customer experience must evolve beyond siloed channels to truly omnichannel engagement, ensuring consistency, personalization, and responsiveness across voice, chat, email, and digital touchpoints. Cadman noted that customers today expect seamless journeys and that companies must architect their contact center technologies and organizational structures to support frictionless interactions. Luware’s approach blends technological innovation with dedicated customer support. Cadman shared examples of how personalized service—such as assigning customer success specialists to guide onboarding, environment setup, and issue resolution—can make a material difference in adoption and satisfaction. This focus on support excellence helps organizations achieve rapid time to value and high levels of trust in outcomes. Finally, Cadman spoke to the importance of aligning technology with business goals, including digital transformation, compliance, and analytics. Luware customers across sectors like government and finance have leveraged solutions such as Luware Nimbus to simplify communications, scale on demand, and gain deeper insights into operations. More about Luware’s solutions and customer success resources is available at https://luware.com/.

  5. 6D AGO

    Defense Unicorns speed up the US military Modernization process for software deployments, Podcast

    Rob Slaughter Rob Slaughter, CEO and co-founder of Defense Unicorns, discusses the modernization of the Department of War and the company’s role in facilitating technology integration with Don Witt of the Channel Daily News, a TR publication. Rob and Don comment on the modernization focusing on technology advancements and AI applications. They discussed how the nature of warfare has changed, transitioning from traditional systems to autonomous drones and other advanced technologies. Rob explained that the rapid pace of technological development means that outdated capabilities are no longer acceptable in modern conflicts. Don then asks Rob Slaughter about their platform solution UDS. Rob explains that UDS enables faster integration of modern software and AI solutions into military systems. Rob explained that UDS can integrate with both legacy and modern systems, significantly reducing the time needed for technology deployment compared to traditional methods. They discussed the challenges of deploying technology to the government and how Defense Unicorns helps streamline the process, making it easier for companies to contribute to national defense. This holds true for enterprise software as well. About: Defense Unicorns was created by people who knew firsthand how desperately the people protecting our world needed software that could move as fast as the threat. At the time it was impossible. They imagined a solution that could update in minutes, be CVE-free as a baseline, and thrive in air-gapped and edge environments. And then they built it. Defense Unicorns was officially founded, building on their deep experience delivering software in air-gapped, mission-critical environments. After helping stand up Platform One and Big Bang, the team began aligning real-world services work with product R&D—starting with Zarf, an air-gap-native delivery tool. This product-led approach, grounded in the needs of mission operators, drove early growth. For more information go to: https://defenseunicorns.com

    9 min

  6. 6D AGO · VIDEO

    Allstate Protection Plans Survey Finds Longer Upgrade Cycles, Battery Priorities, and a Recycling Confidence Gap, Podcast

    Doug Green, Publisher of Technology Reseller News, interviewed Roger Brown, Vice President of Mobile North America at Allstate Protection Plans, to discuss new consumer research examining how Americans think about smartphone upgrades, trade-ins, and sustainability—and what it means for carriers and the broader mobile ecosystem. Allstate Protection Plans, a division of Allstate, works globally with carriers and retailers to provide device protection, upgrade, and second-life solutions for smartphones and other connected devices. Brown shared findings from a recent survey of more than 1,000 U.S. consumers. The first major takeaway: upgrade cycles continue to lengthen. Consumers are keeping their smartphones longer, driven by higher device prices, extended financing terms, and slower perceived innovation. The second key finding was that practicality now outweighs novelty. For the first time, battery performance ranked as the most important feature—above price or camera improvements—signaling that dependability now trumps incremental feature upgrades. A third headline centered on sustainability. While more than half of consumers say environmental impact matters, only about 20% actually recycle their old phones, and just 16% purchase refurbished devices. Brown noted that lingering concerns about personal data security remain a barrier, even though industry safeguards are strong. “There’s still a lack of confidence,” he explained, particularly around handing over devices containing personal photos, financial data, and contacts. The survey also has strategic implications for carriers. Longer device life cycles improve retention but make customer acquisition more difficult and expensive. As Brown observed, simply offering the latest device is no longer enough to differentiate. Instead, carriers are exploring bundled and subscription-style offerings—combining connectivity, device access, and protection into a single monthly solution—to simplify the consumer experience and create stronger value propositions. Building confidence in refurbished devices by backing them with warranties comparable to new products may also help close the sustainability gap. Ultimately, Brown emphasized that flexibility is key. Consumers have different upgrade appetites, and solutions must allow them to upgrade, repair, protect, or recycle on their own terms. The full survey and additional information about Allstate Protection Plans are available through the Allstate website. Visit https://www.squaretrade.com/

  7. FEB 19 · VIDEO

    Decodo’s Kotryna Ragaisyte on Digital Squatting, Brand Protection, and Staying Ahead of Online Scams, Podcast

    Doug Green, Publisher of Technology Reseller News, interviewed Kotryna Ragaisyte, Head of Content & Brand at Decodo, to spotlight a growing threat many businesses underestimate: digital squatting—fraudsters registering lookalike domains to impersonate brands, steal customers, and damage reputations. Ragaisyte explained that Decodo (formerly Smartproxy) is a web data collection infrastructure provider offering proxy and scraping solutions—“the backbone of the businesses that need publicly available data” for functions like price comparison and information gathering. Her team encountered digital squatting firsthand when attackers registered a country-code domain using their former brand name, forcing them to confront how difficult it can be to shut down impersonators even when you discover the scam quickly. The business impact, she said, is immediate and severe: reputational harm from fraudulent “service,” negative reviews, lost revenue, and significant legal and operational costs. “It impacts the whole business,” Ragaisyte noted, adding that fighting squatters becomes a cross-team crisis involving legal, marketing, customer support, and security—not a problem any one department can solve alone. Ragaisyte tied the surge in squatting to the post-COVID acceleration of online commerce and habit-driven clicking behavior—warning that top search placement doesn’t guarantee legitimacy. She outlined why legal remedies can help but aren’t a silver bullet: disputes may require proof of bad faith, can take a long time, must often be handled case-by-case, and don’t stop future registrations. Her advice emphasized proactive defense—broad trademark coverage, building a robust domain portfolio beyond “.com” (including misspellings and country-code domains), and maintaining monitoring and internal readiness. Finally, she stressed that response requires disciplined evidence gathering, fast coordination with registrars/hosting providers and legal counsel, and transparent customer communication. Rather than hoping the issue will “go away,” Ragaisyte urged brands to clearly publish official domains and warn customers across email and social channels so scams don’t define the narrative. Visit https://decodo.com/

  8. FEB 13 · VIDEO

    California Telecom: Modernizing the MSP Stack with NetVerge, Podcast

    At ITEXPO / MSP EXPO, Jim Gurol, CEO of California Telecom, joined Doug Green to discuss NetVerge, a modern software platform designed to address a persistent challenge for MSPs: SaaS sprawl and operational inefficiency. NetVerge was born from Gurol’s own experience running an MSP. Faced with juggling multiple ticketing systems, monitoring tools, and documentation platforms, his team found themselves “swivel chairing” between applications that didn’t integrate cleanly. Rather than accept outdated workflows, they built their own platform from the ground up. “We wanted to build something from scratch, from the ground up, from our pain,” Gurol explained, emphasizing that NetVerge evolved directly from real-world MSP feedback. The platform consolidates core MSP functions into a modern, AI-enabled environment. Its ticketing interface resembles real-time chat, allowing technicians to collaborate through mentions and threaded conversations rather than traditional form-heavy systems. NetVerge also incorporates AI workflow agents that assist with troubleshooting, pen testing, and other operational tasks. MSPs can even design their own AI agents to automate repetitive processes—helping firms scale without proportionally increasing headcount. Gurol believes this practitioner-driven design is a key differentiator. “We live it,” he said, noting that firsthand MSP experience informs how the platform handles alert management, ticket flow, and day-to-day operational realities. For MSPs looking to reduce tool fragmentation, modernize workflows, and deploy AI in practical ways, NetVerge aims to offer a unified alternative. Visit https://californiatelecom.com/

    4 min
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4.9
out of 5
11 Ratings

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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.

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