Command Control Power: Apple Tech Support & Business Talk Jerry Zigmont

The CCP Team is joined by Tom Bridge, Partner at Technolutionary, IT services firm in Washington DC area 
Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

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Topics:
Day in the Life: We talk busy schedules and naps on trains.
Joe talks about his concert adventures and the power of naps.
One of Joe’s client has an issue with the mail preview pane.
Sam is a glutton for punishment by continuing to use Apple Mail and Calendar for Exchange.
The ongoing debate (or is it?): PCs are for Business, Mac computers for home?
Navigating Calendly's features and scheduling challenges.
Vendor Venting: A deep dive into Adobe's licensing woes.
27:39 A Personal Touch: From Breakfast in Queens to Veterinary Ventures
Working with both Google and Microsoft.
A Shoutout to our newest VIP Supporters - Cirrus Partners!
Check out the merch shop!
Evaluating the Key Smart Card.
Jerry recommends an Amazon Prime show called Clarkson’s Farm.





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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, we welcome back Shelley Watson, a seasoned professional in the tech industry. We delve into a wide range of topics including Shelley's history of presenting and training and her transition from running Wheelwrights to starting a new business venture. The discussion moves into deeper waters as Shelley shares insights on ageism, gender bias in the tech industry, and the importance of building trust with clients. She emphasizes the value of experience, synthesizing information, and how being seasoned professionals can give them an edge. Shelley also touches on the significance of having a constructive influence beyond just technical assistance and the importance of diversity and amplification in the workplace. The conversation is peppered with personal anecdotes, professional advice, and Shelley’s outlook on the future of her career.
We talk a bit about Shelley's journey and her training days.
There is an art in being an extrovert and engaging with audiences
Shelley talks about transitioning from Wheelwrights to DBQ Technology
Navigating the Pandemic: Adapting to remote work and training
She discusses the challenges and strategies of closing a business
Vendor relationships and the intricacies of business closure can be a tough road
We discuss building trust and demonstrating motives in business
Jerry has questions about navigating age and experience in the consulting world
This leads us down a path to gender bias in our field
Shelley talks about the power of amplification
People say things that are indicators as to who they are. Pay attention to those queues
t may be uncomfortable to do so, but it is key to find ways to make someone aware of something they said
You may not feel like your comment will matter, but you could be one of many that triggers change
Progress, improvement, relief is important for people
The Role of Technology Professionals in Social Change
Concluding Thoughts on Ageism and Future Conversations
Shelley was hoping to get into her favorite conversation like the Hold Harmless clause, which means we will have to have her back on again!
Check out http://commandcontrolpower.com/dbqtech for Command Control Power merchandise

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Michael Thomsen, founder of Origin 84 sits down with us once again to have a long overdue conversation.
Michael shares how he and his company has faired since the pandemic.
Will Joe miss ACES for his 20th wedding anniversary?
While in town for ACES 2024, Michael will take the opportunity in to do some fascinating work and experience the Grand Staircase in Utah.
We talk about how Origin 84 is reassessing and potentially adjusting client relationships to optimize efficiency and alignment with their post-pandemic vision.
Initial focus was to identify clients who:
-No longer align with our current business goals (products, services, target market).
-Have outdated contracts that lack clarity on terms, expectations, and fees.
Creating timelines is important to establish a completion date.
Client contracts shows the full value of the business.
Use the media narrative to create opportunities for your business.
Conduct client reviews (surveys, one-on-one meetings, etc.) to assess alignment and contract status.
Develop and implement clear communication protocols (preferred channels, response times, etc.).
Establish healthy boundaries with clients (e.g., scope of work limitations, after-hours communication expectations).
Improve client relationships and manage expectations through clear communication.
Origin 84 sat down as a team to re-evaluate client relationships and used a multitude of factors to decide to continue to work with them.
We discuss the difficulty to assess profitability per client with unlimited monthly models.
Time tracking is still critical to understand if your company is profitable.
“Track the time, sell the value.” Jason Harrison
Jerry talks about how he manages his business as an army of one.
Be careful proposing to all your clients. What happens if they all say yes?
Michael gives us some great insight into his business acumen. 
It all flows back to Burning Man for Joe. 
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