Coffee & Commerce

Caleb Bryant

Welcome to the Coffee & Commerce podcast, where coffee fuels conversation. We explore everything shaping the world of ecommerce—from market trends, emerging technology and artificial intelligence. The future of agentic commerce is now, and we're here to talk about it. Hosts: Caleb Bryant, Caila Schwartz

Episodes

  1. 1d ago

    The Agentic Operating System

    The conversation covers the evolution of e-commerce and the introduction of an agentic operating system called Kepler by OSF Digital. The discussion delves into the impact of AI and automation on professional services and the challenges and opportunities associated with its adoption. The conversation covers the rapid changes in UI and the impact of AI on commerce, highlighting the need for quick adaptation and the evolving role of employees in the industry. Takeaways E-commerce evolutionAgentic operating system Rapid UI ChangesImpact of AI on Commerce Chapters 00:00 E-commerce Evolution02:19 Agentic Operating System20:27 Rapid UI Changes26:28 Impact of AI on Commerce

  2. 1d ago

    The Role of the CIO in the Agentic Enterprise

    The conversation covers the evolution of the CIO role, the hype and real value of AI, the importance of data governance and cleanliness, and the significance of a trusted data layer in AI adoption. Chris Peña shares insights from his experience and expertise, shedding light on these critical topics. The conversation explores the impact of digital transformation, the role of AI and digital twinning, measuring and managing AI agents, changing customer shopping behavior, the role of content in commerce, brand loyalty and customer experience, the future of retail and commerce, the importance of connected data, the role of AI in commerce, and building for change. Takeaways AI Hype and Real ValueData Governance and CleanlinessEvolution of the CIO RoleTrusted Data Layer and AI Adoption Digital transformation impactAI and digital twinning Chapters 00:00 Trusted Data Layer and AI Adoption22:17 The Impact of Digital Transformation24:07 AI and Digital Twinning26:16 Measuring and Managing AI Agents28:04 Changing Customer Shopping Behavior30:18 The Role of Content in Commerce32:06 Brand Loyalty and Customer Experience33:43 The Future of Retail and Commerce35:07 The Importance of Connected Data37:58 The Role of AI in Commerce40:37 Building for Change

  3. 6d ago

    Agents and the User Interface

    The conversation covers the announcement of Claude for Commerce agents, the impact of AI on enterprise applications, and the evolving role of agents in the shopping journey. It also delves into the challenges of code freeze and the potential for agentic search to transform the shopping experience. Takeaways AI as an accelerant, not a replacement for enterprise applicationsThe role of agents in the shopping journey and the merchant experience is evolvingThe potential for agentic search to transform the shopping experience Chapters 00:00 Open Source Technology and Its Attractiveness to Brands

  4. Sep 3

    Agent-FIRST Commerce

    The conversation covers a range of topics including morning coffee rituals, jet lag, the rapid pace of change in technology, the evolution of Agentforce Commerce, and the impact of AI on composability and headlessness in enterprise applications. The conversation covers the impact of AI on commerce, the evolution from managed services to managed agents, the role of IT in AI governance, and the comparison of AI to an orchestral composition. It delves into the democratization of commerce through AI, the transition to Agentforce Commerce, and the future of IT teams in AI strategy and governance. Takeaways The evolution of AI and its impact on composabilityThe changing landscape of enterprise applications and the role of AI AI democratizes commerceManaged services is evolving into managed agents Chapters 00:00 The Coffee Conundrum and Health Concerns05:14 The Science of Coffee Filters and Oils07:04 Jet Lag and Work Strategies10:44 The Excitement and Fear of Innovation12:23 The Impact of AI on Composability and Headlessness18:13 The White Rabbit and Entrepreneurial Ventures19:15 Salesforce CRM and Accessibility of Functionality20:04 AI's Role in Democratizing Commerce22:23 Transitioning to Agent Force Commerce24:19 Managed Services vs. Managed Agents25:30 Building a Family of Brands and Agent Development Foundry26:58 The Evolution of Managed Services and Talent Scarcity28:11 The Orchestration of Expertise and Culture in AI Adoption29:28 The Role of IT in AI Governance and Automation34:01 Guardrails and IT's Role in AI Governance35:12 The Future of IT Teams and AI Strategy37:07 Storefront Next as a Gateway to AI Adoption38:17 AI as an Orchestral Composition and E-commerce Comparison

  5. Sep 3

    Claudeforce Commerce

    The conversation covers a range of topics, including the launch of CloudForce, the impact on commerce, the role of data, and the upcoming Dreamforce event. The discussion also delves into the importance of human interaction in the context of AI technology. Takeaways CloudForce launchImpact on commerceRole of dataImportance of human interactionUpcoming Dreamforce event Chapters 00:00 Introduction and Coffee Talk01:36 Launch of CloudForce03:07 Impact on Commerce05:15 Role of Data08:23 Human Interaction and AI10:24 Dreamforce and Event Preparations

  6. Aug 17

    Agentic Commerce Channels & AEO

    The conversation begins with an announcement about OpenAI's general availability. The benefits of catalog feed integration, prioritization of feeds, and pilot feedback are discussed, followed by a deep dive into shopper behavior and discovery experiences. The conversation delves into the role of LLMs in product discovery, the differences between owned and third-party discovery experiences, the adoption of UCP, and the implications for merchants. It also explores the concept of unified commerce and the future of e-commerce, as well as the evolution of web store and off-platform experiences. Takeaways Importance of feed data for AI and discovery experiences LLMs are being used for product discovery and intelligent answersThe adoption of UCP is transforming the e-commerce ecosystem Chapters 00:00 Getting Started with Coffee and Commerce01:03 Introduction and Role at Salesforce02:40 Coffee Talk06:42 OpenAI General Availability Announcement08:24 Benefits of Catalog Feed Integration13:35 Prioritization of Feeds and Pilot Feedback16:32 Shopper Behavior and Discovery Experiences19:46 The Role of LLMs in Product Discovery21:23 Owned vs. Third-Party Discovery Experiences23:52 Differences Between OpenAI Catalog Feed and UCP29:08 Adoption of UCP and its Implications36:24 Unified Commerce and the Future of E-commerce40:39 The Evolution of Web Store and Off-Platform Experiences

  7. Aug 11

    The Agentic Enterprise Index

    The conversation covers the challenges of parenting during the back-to-school season, the experience of school shopping, and the role of dads in managing kids. It then transitions to a discussion about the Agenda Commerce Tour, the new title of Caila Schwartz, and the Agentic Enterprise Index. The conversation explores the impact of agentic actions in various industries, highlighting the increase in agent workload, the types of agents being deployed, and the sophistication of agent usage. It also delves into the adoption speed and sophistication across different industries, emphasizing the potential for agents to do more than expected. Takeaways Parenting challenges during the back-to-school seasonThe impact of the Agentic Enterprise Index on businesses Agent Workload GrowthIndustry Adoption and SophisticationLeveraging Agents for Seasonal Surges Chapters 00:00 Parenting Challenges and School Shopping03:08 The Agenda Commerce Tour and New Title08:40 Coffee and Commerce09:24 The Agentic Enterprise Index21:27 Rise in Agent Workload and Impact on Businesses22:09 Types of Agents and Their Deployment in Various Industries23:24 Customer-Facing and Internal Business Process Actions25:41 Operational Efficiencies and Productivity Gains with Agents29:18 Adoption Speed and Sophistication Across Industries

  8. Aug 3

    The State of Commerce Report

    The conversation covers the topics of coffee, commerce, AI, and the State of Commerce Report. It delves into the impact of AI on consumer behavior, the challenges and opportunities for businesses, and the importance of unifying data for successful AI implementation. Takeaways AI impact on consumer behaviorChallenges and opportunities for businesses Chapters 00:00 Coffee and Commerce06:38 State of Commerce Report

  9. Jul 29

    2026 Top 5 Holiday Predictions!

    The conversation covers holiday predictions, retail trends, and the impact of the K-shaped economy on consumer behavior. It explores the role of agents in product discovery, the growth of social commerce, and the changing dynamics of physical retail. The unified but fragmented shopper journey is a key theme throughout the discussion. The conversation explores the convergence of digital and physical retail experiences, the importance of understanding customer personas, and the role of technology in enhancing the customer journey. It also delves into the significance of emotional connections with brands and the impact of technology on reducing cost pressures. Takeaways Holiday predictions focus on the role of agents in product discovery, the growth of social commerce, and the changing dynamics of physical retail.The K-shaped economy has a significant impact on consumer behavior, with free shipping being a key demand across all income levels. Convergence of digital and physical retail experiencesImportance of understanding customer personasRole of technology in enhancing the customer journeySignificance of emotional connections with brandsImpact of technology on reducing cost pressures Chapters 00:00 Holiday Predictions and Agent Role02:52 Social Commerce and Retail Trends05:54 The Impact of the K-shaped Economy30:17 Convergence of Digital and Physical Retail Experiences35:41 Understanding Customer Personas39:27 Role of Technology in Enhancing the Customer Journey40:25 Significance of Emotional Connections with Brands42:31 Impact of Technology on Reducing Cost Pressures

  10. Jul 27

    2026 Retail Shopping Index

    In this conversation, Caleb and Kayla discuss the latest shopping index for retail, digital traffic and commerce growth, social commerce and traffic, consumer spending, economic outlook, and holiday predictions. They also touch on the challenges faced by retailers during the holiday season. The conversation delves into the rise of AI discovery and its impact on consumer behavior, highlighting the adoption of AI by consumers and the role of large language models. It also explores the impact of product feeds and the correlation between agentic search and shopper agent experiences. Takeaways Insights from the latest shopping indexImpact of social commerce and traffic growth AI discovery is reshaping consumer behaviorConsumer adoption of AI is on the rise Chapters 00:00 Coffee and Commerce03:22 Insights from the Shopping Index05:22 Digital Traffic and Commerce Growth06:32 Social Commerce and Traffic13:51 Consumer Spending and Economic Outlook19:58 Holiday Predictions and Retail Challenges24:39 The Rise of AI Discovery26:11 Consumer Adoption of AI28:00 The Role of Large Language Models35:33 The Impact of Product Feeds40:18 Agentic Search and Shopper Agent Experiences

  11. Jul 12

    The Rise of AI in Commerce

    The conversation delves into the impact of AI on consumer behavior, highlighting the evolving nature of consumer behavior and the rise of AI in commerce. It also explores the cost implications of AI in commerce and the need for brands to adapt to changing consumer behavior. Takeaways Consumer Behavior is EvolvingThe Rise of AI in Commerce Chapters 00:00 The Impact of AI on Consumer Behavior02:50 The Evolution of Consumer Behavior19:46 The Cost of AI in Commerce

  12. Jun 30

    Your Biggest Competitive Defense Is Your Data Sovereignty

    The future of retail is your data, augmented by AI. I used to think innovation meant fancy tech or new trends. But honestly? It’s about control. Control over your data, your experience, your relationship with the customer. At CommerceNext, what really struck me was how brands are beginning to see AI — not as a gimmick, but as the vehicle to personalize, unify, and elevate the entire customer journey. From AI-powered store assistants to loyalty programs that adapt in real-time — this isn’t just theory anymore. It’s happening now. And here’s the truth: if you’re not building your own small language model, you’re handing your future over to third parties. Brands that own their data, personalize deeply, and innovate with AI will lead. Those who don’t? Well, they’re just along for the ride.The game changer? Data unification. It's complex, yes — but impossible to ignore. Because the brands that master it will be the ones creating seamless experiences that keep customers coming back, in-store and online.

  • 12 Episodes

About

Welcome to the Coffee & Commerce podcast, where coffee fuels conversation. We explore everything shaping the world of ecommerce—from market trends, emerging technology and artificial intelligence. The future of agentic commerce is now, and we're here to talk about it. Hosts: Caleb Bryant, Caila Schwartz

Information

  • Creator
    Caleb Bryant
  • Years Active
    2026
  • Episodes
    12
  • Rating
    Clean
  • Copyright
    © 2026 Caleb Bryant
  • Show Website
    Coffee & Commerce