A Platform for Modern Finance

Tensure

A Platform for Modern Finance is a podcast for technology leaders inside financial services who are trying to modernize without losing control. Each episode explores the decisions behind faster software delivery, stronger compliance, better developer experience, safer AI adoption, and more resilient platforms across banking, payments, insurance, wealth, and fintech. Hosted as practical conversations with operators, architects, security leaders, and industry experts, the show goes beyond buzzwords to unpack how modern financial institutions actually ship, scale, and stay audit-ready.

Episodes

  1. Jul 16

    Modernizing the Credit Union Experience Without Losing Trust

    What does it really take to modernize digital banking inside a credit union? In this episode, host Logan Lyles sits down with Eddie Sorrell (CIO, UK Credit Union), Justin Billig (CEO & Co-Founder, Tensure), and Joe Kerstanoff (Director of Platform Engineering, Tensure) to unpack how UK Credit Union transformed its online account opening experience — cutting abandonment rates from over 40% to under 15%, dropping manual application reviews from 80%+ to under 10%, and turning their digital banking app into their biggest "branch," with members logging in an average of 27+ times a month. The conversation covers: Why digital banking has become the largest "branch" for credit unions — and what that means for member experienceHow removing friction (like driver's license requirements) transformed account opening conversionThe case for shipping an MVP fast and iterating based on real user feedbackWhy the hardest part of modernization is people and mindset, not technologyBalancing fraud prevention with a seamless member experiencePlatform engineering principles — treating your internal platform as a productDriving member engagement and activation after account openingPractical advice for credit union and community bank leaders starting their own modernization journeyWhether you're a technology leader at a credit union, community bank, or fintech, this episode offers a real-world playbook for modernizing legacy systems without losing the trust that makes community financial institutions special. Connect with Eddie Sorrell on LinkedIn or learn more at ukcreditunion.org. Connect with Justin Billig and Joe Kerstanoff to learn more about Tensure's platform engineering work with financial institutions. If you found this valuable, subscribe or follow for future episodes. 00:00 Meet Eddie Sorrell 02:17 Digital Banking As Your Biggest Branch 03:54 Why Modernization Matters 08:13 Fixing Account Opening 17:11 MVPs, Integrations & Legacy Systems 26:39 Brokering Partnerships 27:11 Art of Possible Mindset 31:07 Modernization as Change 36:43 Friction Versus Fraud 39:59 Key Takeaways

    Modernizing the Credit Union Experience Without Losing Trust

Ratings & Reviews

5
out of 5
2 Ratings

About

A Platform for Modern Finance is a podcast for technology leaders inside financial services who are trying to modernize without losing control. Each episode explores the decisions behind faster software delivery, stronger compliance, better developer experience, safer AI adoption, and more resilient platforms across banking, payments, insurance, wealth, and fintech. Hosted as practical conversations with operators, architects, security leaders, and industry experts, the show goes beyond buzzwords to unpack how modern financial institutions actually ship, scale, and stay audit-ready.