The Joy of Ops

Service Physics
  • 0.0 (0)
  • Business

The Joy of Operations

Episodes

  1. Jul 20

    The Joy of Ops at NRA 2026: Cutting Through the AI Hype (Ep. 1)

    Welcome to The Joy of Ops. This is the first conversation we recorded live on the floor of the National Restaurant Association Show 2026 in Chicago, where we met a ton of smart, interesting people over a few packed days. In this opener, Ellis McCue sits down with Brian Reece and Steve Crowley of Service Physics to compare notes on what actually showed up this year: a flood of AI vendors still hunting for a real use case, the quiet disappearance of last year's robots, and a surprising wave of new restaurant concepts launching despite a tough operating climate. The conversation digs into why so many solutions are chasing problems that don't exist yet, what it really takes to supercharge the humans doing the work today, where the leverage actually sits between operators and the big delivery platforms, and why this crew sees themselves as cathedral builders, not stonecutters. A candid, hopeful read on the state of restaurant tech and the resilience of the people who make the industry run. Subscribe so you don't miss the next conversation from the show floor.

  • 1 Episode

About

The Joy of Operations

Information

  • Creator
    Service Physics
  • Years Active
    2026
  • Episodes
    1
  • Rating
    Clean
  • Copyright
    © 2026 Service Physics