Andres and Daniela talk through how business fluency, curiosity, and learning agility make HR more strategic. Daniela shares how her early life, retail experience, consulting background, and HR leadership shaped the way she thinks about workforce planning, AI, the CHRO role, and purpose. “Workforce planning shouldn’t be an HR exercise. It has to start with the business strategy.” Key topics * Daniela’s background and what shaped her as a leader * Her first job in retail and the customer mindset * Why business fluency makes HR stronger * Workforce planning as a business-led discipline * AI, hybrid work, and the “messy middle” * What the CHRO really owns in the C-suite * How the CHRO connects strategy, operations, and people priorities * Learning agility and staying relevant * Purpose, perspective, and loving the work of HR Think of the CHRO as maybe the architect of the organization, not just the head of HR. Clip timestamps 00:00 - Daniela’s background and what kind of kid she was00:31 - Her first paid job in retail01:13 - How sales experience helped her as a CHRO02:27 - Workforce planning and business strategy03:14 - AI and the hybrid workforce04:02 - Piloting change and preparing leaders before rollout05:01 - What a CHRO does at the C-suite level06:20 - The CHRO as the architect of the organization07:19 - Why learning agility matters08:07 - How Daniela learns from different sources09:01 - Purpose in life and loving HR What I learned in the full conversation She is a business person first, and everything else follows from that.Her first real job was retail, on the floor, solving people problems when the customer was unhappy. “I’m a business person first,” she told me. Running a business taught her the customer, the economics, how to do more with less, and how to keep her eye on the target. She brought that into HR instead of learning HR and then trying to understand the business. HR is a partner, not an execution arm.Talent and succession do not get handed to HR. She said it plainly. The business has a role in it, and because she knows where leaders are coming from and how fast they are moving, she can hold that line without it becoming a fight. Workforce planning starts with the business strategy, and you make the case in their language.“Workforce planning shouldn’t be an HR exercise. It has to start with the business strategy.” She builds it with finance, off headcount, turnover, productivity, labor cost, and future demand. Future demand is the piece she has to push, because the business is usually trying to get through today. Then she walks into the CFO’s office and talks about capacity, build versus buy, financial impact, and risk. His numbers, his lens. On AI, the messy middle is the actual state, not a failure.Most companies are already hybrid. Nobody has done it perfectly and there is no Harvard Business Review case study yet on what good looks like. She thinks CHROs should give themselves a break about that and keep working through it instead of waiting for the answer to arrive. Prepare the leaders before you deploy, not after.Pick a business case, pilot it, and make sure whoever tests it actually has the skills for the outcome you want. Then make sure the management team understands what you will be asking people to do differently, before rollout. “I don’t see us being technologists. I see us being responsible people and organizational leaders to make sure people are ready for the change.” Credibility is built in HR operations, not in the strategy deck.She runs the function in three parts. Business facing HR leaders who turn strategy into people priorities. Operations, meaning comp, payroll, benefits, systems. And the COEs that build the programs and scale them. Operations is the one people skip. When someone has a health matter or a leave, that is a direct relationship with HR, and if it is not a well oiled machine you have no credibility for anything else. The COEs exist to hand ownership to managers.Build the practices, then prepare people leaders to own and lead them. “HR can’t be everywhere all the time.” She wants the management team leading talent with HR advocating, not HR doing it for them. The CHRO connects the pieces and brings the executive team along.Not manage each piece independently. Connect them, and carry the executive team with you. “Like don’t build your vision and execute it.” They are the ones who have to support it over time. Then the line that reframed the whole role for me. “Think of the CHRO as maybe the architect of the organization, not just the head of HR.” HR leaders run companies when they can show value and risk in numbers.I asked why some CHROs become CEOs. Credibility with the business, she said. Efficiencies in the workforce plan with reinvestment where it makes sense. Proactive on organizational risk before it gets expensive. She used employment litigation as the example, where one case costs more than the prevention. Build the business case, get the funding, show the fruit. External sources for possibility, internal for context.There is no one place to learn. Leaders she has worked with, her own consulting years, the big firms, the small niche shops. External tells her what is possible. The business tells her what is actually needed. She translates somewhere in the middle, and the pace of change the organization can absorb decides how fast she moves. Nothing you pick up is wrong. Some of it is just not applicable yet.That answer changed how I think about filtering. It is about where the organization sits in its maturity, which levers you pull now and which ones wait. She gave an example. Payroll running manually off spreadsheets, human error waiting to happen. She added a workforce management module at renewal even though the group would harmonize systems two years later, because the team needed to stretch that muscle now. When the harmonization comes, they walk in ready to shape it instead of receiving it. Her monster moment was learning at night and applying it the next day.Sears to Accenture. Business operations leader to consultant, zero consulting experience, hired three levels above where anyone normally starts. The first six months were monstrous. There was no classroom. She had to learn stakeholders, complexity, and how to translate her business experience into that room. Nobody told her that was the work. She had to figure out that she needed to figure it out. Happiness is not the next achievement.Ask her what she would do differently and she says nothing. She spent years chasing the next challenge and still loves it, but what she has learned is that happiness is being present enough to appreciate where you are while staying curious about what is next. She says she is afraid of failure and that she is working on it. Her purpose has nothing to do with a title. Get full access to People ATX at traslavina.substack.com/subscribe