The Service Experience Podcast

Frontlion
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The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.

Episodes

  1. Aug 14

    Bringing the Bank to the Customer | Dr. Benjamin J. Wendt

    Dr. Benjamin J. Wendt joins Yoni Lavi on The Service Experience Podcast for a practical conversation about bringing the bank to the customer, differentiating through service, and using AI without losing the human connection. What you'll hear: - Why service matters when rates alone do not differentiate a bank - How relationship-led banking changes the customer conversation - Where AI can free teams to focus on people instead of paperwork - Why the voice of the customer should shape operational decisions In this episode of The Service Experience Podcast, Yoni Lavi speaks with Dr. Benjamin J. Wendt about banking, customer relationships, AI, and service innovation. The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses. Learn more about Frontlion: https://frontlion.com Interested in being featured on the podcast or have a guest inquiry? Email Meir Heimowitz at meir@getrevgenai.com Subscribe for more conversations on customer experience, service operations, and the future of in-person journeys. #banking #customerexperience #serviceinnovation #AI #leadership #Frontlion

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The Service Experience Podcast explores how leaders design better in-person customer experiences across retail, banking, healthcare, operations, and multi-location service businesses.

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