ATLYS podcast with Kimjera Whittington

ATLYS presented by Crawford Technologies
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Presented by Crawford Technologies, the ATLYS podcast brings together executives, innovators, customers, analysts, and industry experts to explore the ideas, challenges, and opportunities shaping customer communications. 

Episodes

  1. 2d ago

    Inside the Medicare Advantage Production Season: What Every Health Plan Needs to Know

    Every year, Medicare Advantage organizations take on one of the most demanding customer communication initiatives in healthcare — producing and delivering millions of regulated documents like the ANOC, EOC, and Summary of Benefits under strict CMS deadlines. In this inaugural episode of the ATLYS Podcast, Doug Koppenhofer and Yonel Enriquez unpack what makes production season so complex, the biggest misconceptions organizations have about member communications, and what separates the health plans that stay ahead from those that scramble. In this episode: Why the Medicare Advantage production season is more complex than everThe biggest misconceptions organizations have about member communicationsWhy accessibility and language access should never be treated as afterthoughtsWhat separates organizations that stay ahead from those that scrambleAbout ATLYS: ATLYS is an independent industry conversation series covering customer communications, compliance, accessibility, and the future of communications. Presented by Crawford Technologies. Enjoyed this episode? Subscribe to the ATLYS podcast and like the episode to help more industry leaders join the conversation. Have a topic you think we should explore or are interested in joining us as a guest on a future episode? We’d love to hear from you.  All the best, Kimjera Whittington Host, ATLYS podcast Timestamps: 0:00 Cold Open — "Customer Experience Is No Longer a Checkbox" 1:03 The Question Leaders Aren't Asking (Yonel) 2:23 Timeliness Is the New Compliance Risk (Doug) 3:16 The Landscape: What's Changing This Production Season 4:34 The Medicare Plan Finder Deadline Nobody's Talking About 5:52 Why Requirements Get More Stringent Every Year 7:14 Costly Mistakes: Why Rushing Multi-Language Work at the End Backfires (Doug) 8:52 The Real Price of Missing a Deadline: Penalties & Lost Enrollment 9:29 Why Star Ratings Are Becoming the Industry's Storefront Reviews 10:11 The Biggest Misconception: "It's Just Print and Mail" (Doug) 11:07 The Real-World Deep Dive: Money Left on the Table (Yonel) 13:03 Beyond Revenue: The Litigation Risk of Inaccessible Materials (Doug) 15:14 The ATLYS Lightning 7 20:35 Closing Takeaways: What Doug and Yonel Are Excited About 22:24 Where to Find Doug and Yonel

    Inside the Medicare Advantage Production Season: What Every Health Plan Needs to Know
  • 1 Episode

About

Presented by Crawford Technologies, the ATLYS podcast brings together executives, innovators, customers, analysts, and industry experts to explore the ideas, challenges, and opportunities shaping customer communications. 

Information

  • Creator
    ATLYS presented by Crawford Technologies
  • Years Active
    2026
  • Episodes
    1
  • Rating
    Clean
  • Copyright
    © 2026 ATLYS podcast with Kimjera Whittington
  • Show Website
    ATLYS podcast with Kimjera Whittington