The Listening Loop

Adi Prakash
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One hidden service-design choice, unpacked every Wednesday — for people who make complex services work. Host Adi Prakash, a service design lead based in Toronto, pulls apart one overlooked pattern in an everyday service: a real moment, the mechanism hiding inside it, and one thing you can try at work the next day. About seven minutes per episode, plus one thing he changed his mind about that week — the part you only get on the podcast. The written version lands in inboxes every Wednesday at thelisteningloop.com.

Episodes

  1. Oct 21

    Sunset

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! That's what a sunset looks like when nobody designs it — it arrives as a rejection. After ten years with the same MacBook Pro, Adi finds out through an installer error that his macOS has been quietly sunsetting — no email, no banner, no notice. From there: three kinds of endings (Revolv's hostile brick, Stadia's designed farewell, The Crew's contested shutdown), the law's two attempts (Europe's data portability right, France's planned-obsolescence crime), the peak–end rule, graceful degradation, and the practitioner's checklist — refund, free, hand back, say goodbye. Plus, the part you only get on the podcast: What I changed my mind about this week. The scandal isn't that companies plan our products' deaths. It's that they don't plan the dying at all. Read the full essay and find show notes at https://thelisteningloop.com.

  2. Oct 14

    The standard user

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Every service inscribes a standard user: one person, acting alone, who can see the screen, whose name fits the box. This week — the screen-reader user the bank form never imagined, the attorney with no digital channel, the name that won't fit the field, and the carer who does 95% of the portal work but isn't on the file. Nobody writes the standard user down. You can read it off the people it leaves out. Plus: what I changed my mind about this week — the part you only get on the podcast. Read the full essay: thelisteningloop.com New episodes every Wednesday.

  3. Oct 6

    Trailer

    Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode! Every service you use was designed — or it wasn't. The Listening Loop is a short weekly podcast about the hidden choices inside everyday services. The missed notification. The form that asks for data the service already has. The small print nobody costed. Every Wednesday, host Adi Prakash — a service design lead based in Toronto — pulls one of those choices apart: a real moment, the pattern hiding inside it, and one thing you can try at work the next day. About seven minutes, plus one thing he changed his mind about that week — the part you only get here. New episodes every Wednesday. The written version lands in your inbox the same day at thelisteningloop.com.

  • 1 Trailer
    2 Episodes

Trailer

About

One hidden service-design choice, unpacked every Wednesday — for people who make complex services work. Host Adi Prakash, a service design lead based in Toronto, pulls apart one overlooked pattern in an everyday service: a real moment, the mechanism hiding inside it, and one thing you can try at work the next day. About seven minutes per episode, plus one thing he changed his mind about that week — the part you only get on the podcast. The written version lands in inboxes every Wednesday at thelisteningloop.com.

Information

  • Creator
    Adi Prakash
  • Years Active
    2026
  • Episodes
    3
  • Rating
    Clean
  • Copyright
    © Adi Prakash
  • Show Website
    The Listening Loop