Voyado Talks

Voyado
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Voyado Talks is a podcast for the people running ecommerce, marketing, CRM and customer experience in retail. In each episode, Voyado sits down with a retail leader, industry expert or partner to get into the practical detail of what is working right now: the campaign that moved the numbers, how it was set up, and what they would change next time. Topics include product discovery and AI search, loyalty and the second purchase, personalisation that earns its margin, and proving what works to the board, with occasional conversations on the research and trends reshaping the sector. Episodes are short and stick to one topic, for retail teams across the UK and Europe who want ideas they can use this quarter. Brought to you by Voyado, the agentic OS for retail. Voyado brings customer, product, order and behavioural data together in one connected system, so AI agents can make informed decisions and act across the full customer journey.

Episodes

  1. 1d ago

    AI in fashion: who is holding it back?

    Read Voyado's report, The state of AI in retail 2026: Report - https://voyado.com/the-state-of-ai-in-retail/ Fashion brands want the speed and scale of AI, but are people, processes and trust holding it back? Annabel Lemmey of Voyado puts the question to Jeroen Schimmel, Co-founder of Tailor Digital, a digital fashion agency in the Netherlands and a Voyado partner that has worked with fashion brands and retailers for over 10 years.  Jeroen explains why AI belongs on the conversion side, in email, dynamic advertising and analytics, and not in branding, which has to stay authentic. He walks through how Tailor Digital takes teams from trusting themselves with AI to letting it work on its own, why people should challenge AI as a sparring partner rather than treat it as an answering machine, and why, in his view, AI can already do a lot and it is people, as much as tech and process, that are holding it back. Chapters: 00:00 Introduction 00:28 Where is AI creating genuine value for fashion brands? 01:51 Where are clients seeing quick wins? 04:35 What should retailers keep in mind for their AI vision? 09:11 Asking employees to trust AI before teaching them to challenge it? 12:48 How does AI differ for multi-brands, resellers and luxury? 14:19 What would AI need to prove before you trust it? 15:44 Quickfire round 19:09 Wrapping up You can follow Jeroen Schimmel here: LinkedIn - https://www.linkedin.com/in/jeroenschimmel/ Learn more about Tailor Digital: Website - https://tailordigital.nl/ Learn more about Voyado: Website - https://voyado.com/

  2. Oct 22

    AI in retail: Still no ROI?

    In partnership with Retail Economics, Voyado surveyed 300 retailers across 10 European markets. 95% were experimenting with AI, but only 5% were seeing clear, scalable returns. Nine months on, has that gap closed? Annabel Lemmey of Voyado puts the question to Richard Lim, Founder and CEO of Retail Economics. Richard explains why he thinks little has changed, how rising costs and shrinking margins are pushing retailers towards AI for efficiency, and why the retailers that win will be the most resilient, not the ones with the best AI. Chapters: 00:00 The AI ROI gap: 95% experimenting, 5% seeing returns 00:31 Nine months on, has the gap closed? 02:33 Efficiency, growth, or both? 04:36 Which metric will AI move first? 06:31 New AI roles and change management 08:14 What retail should be paying attention to 09:40 Quickfire round 13:50 Wrapping up and the report Read Voyado's report, The state of AI in retail 2026: Report - https://voyado.com/the-state-of-AI-in-retail/ You can follow Richard Lim here: LinkedIn - https://www.linkedin.com/in/richard-lim-42527726/ Learn more about Retail Economics: Website - https://www.retaileconomics.co.uk/ Learn more about Voyado: Website - https://voyado.com/

  • 2 Episodes

About

Voyado Talks is a podcast for the people running ecommerce, marketing, CRM and customer experience in retail. In each episode, Voyado sits down with a retail leader, industry expert or partner to get into the practical detail of what is working right now: the campaign that moved the numbers, how it was set up, and what they would change next time. Topics include product discovery and AI search, loyalty and the second purchase, personalisation that earns its margin, and proving what works to the board, with occasional conversations on the research and trends reshaping the sector. Episodes are short and stick to one topic, for retail teams across the UK and Europe who want ideas they can use this quarter. Brought to you by Voyado, the agentic OS for retail. Voyado brings customer, product, order and behavioural data together in one connected system, so AI agents can make informed decisions and act across the full customer journey.

Information

  • Creator
    Voyado
  • Years Active
    2026
  • Episodes
    2
  • Rating
    Clean
  • Copyright
    © 2026 Voyado
  • Show Website
    Voyado Talks