The Recruitment Marketing and Sales Podcast

Denise Oyston
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  • MARKETING
  • UPDATED WEEKLY

This is the Official Podcast of Superfast Recruitment

  1. FEB 9

    LinkedIn for Recruiters: Building Authority Without Becoming an Influencer

    What You’ll Learn in this Post and Podcast Today, let’s talk about social media marketing on LinkedIn. Are you worried that posting on LinkedIn will make you look like an influencer? You’re not alone. In this episode, we tackle the concern head-on and explain why consistent visibility isn’t about chasing likes; it’s about building authority. We explore the difference between recruiters who only appear when they need work (and are categorised as “available”) and those who maintain a consistent presence (and are seen as “busy and successful”). You’ll learn why being a trusted advisor who educates and adds value is completely different from performing for an audience and how sharing genuine market insight positions you as the obvious choice when hiring needs arise. With a real client example showing how consistent content led to retained work after 28 years of contingency-only recruiting, this episode makes the case that visibility creates choice, and the answer to noise isn’t silence, it’s being the signal that cuts through. Today I want to address something that’s been circulating on LinkedIn and in conversations with recruiters for several weeks. I recently posted about the importance of consistent visibility on social media, and it sparked a really interesting response. Someone pushed back and said, “I don’t want to become an influencer. I think too many recruiters are acting like influencers now, and honestly, isn’t all this content just adding to the white noise?” And you know what? They’ve got a point. Sort of. There IS a lot of noise on LinkedIn. But here’s what I want to explore today: the problem isn’t posting content. The problem is posting the wrong content for the wrong reasons. So, let’s dig into this. What’s the difference between being an influencer and being a trusted advisor? And why does consistent visibility matter for your recruitment business? 1. The “Busy and Successful” vs “Available” Perception Let me start with something I see happening frequently. Most recruiters only become visible when they need work. They post jobs when they have open roles. They reach out to clients when their pipeline is empty. They suddenly appear on LinkedIn when things get quiet. And here’s what happens: clients unconsciously categorise them as “available” rather than “in demand.” Now contrast that with recruiters who maintain consistent visibility. They share insights regularly. They comment on industry trends. They provide value continuously, not just when they need something. These recruiters get categorised as “busy and successful.” They’re seen as the go-to experts in their space. Which category would you rather be in? 2. The Difference Between an Influencer and a Trusted Advisor Now, let’s address this influencer concern head-on, because I think this is where the confusion lies. Influencers chase likes and followers. They post content designed to go viral. They’re performing for an audience. A trusted advisor? Completely different. A trusted advisor shares insight that helps their audience make better decisions. They’re not performing. They’re educating and adding value. For recruiters, this means sharing information such as hiring trends in your sector, what candidates are actually looking for right now, salary movements, common mistakes you’re seeing hiring managers make, and insights from your actual work in the market. This isn’t about being an influencer. It’s about positioning yourself as someone worth listening to. Someone who understands the market. Some clients want to work with you before they even pick up the phone. 3. Yes, There’s Noise. But Silence Isn’t the Answer The commenter was right that there’s a lot of white noise on LinkedIn. But here’s the thing: the solution isn’t to stay quiet while your competitors dominate the conversation. The solution is signal over noise. What we see working for our clients is structured content themes. Things like a weekly market pulse, role spotlights, polls about industry challenges, and posts about common client mistakes to avoid. When you have a structure, it’s easier to produce content, and it’s easier for your audience to know what to expect from you. Proactive commenting on target clients’ posts is another high-impact activity. You don’t even need to create content to build visibility. The goal isn’t to sell in comments. It’s to demonstrate insight and build familiarity over time. And here’s something the research backs up: between 61 and 81 per cent of people will visit a website or social profile before they engage with a company. Your clients are checking you out before they respond to your outreach. What do they find when they look? 4. Real Results from Real Recruiters Let me share a quick example from one of our clients, Steve Lea at Coalesce Recruitment. Steve had been in engineering recruitment for 28 years. Always contingency, always competing on price. When he committed to consistent content, something shifted. His LinkedIn connections increased by 35%. He secured 8 new clients in just eight months. He generated £26,000 in net fee income directly from LinkedIn candidate engagement. And here’s the big one: he secured his first retained work after 28 years in the industry. What Steve said really stuck with me: “Fee negotiations became almost secondary. The clients had already bought into my expertise through the consistent content. They could see the value I offered before we even discussed terms.” That’s not being an influencer. That’s building authority. That’s becoming the obvious choice in your market. 5. It’s About Being There BEFORE They Need You Here’s the fundamental shift I want you to think about. The recruiter who posts helpful insights regularly is the first call when a hiring need arises. They’re already known. They’re already trusted. The conversation starts from a completely different place. The recruiter who only appears to sell? They’re competing with everyone else, sending cold outreach. They’re starting from zero every single time. Visibility creates choice. When clients and candidates know who you are before you contact them, you stop competing on price. You no longer have to justify your fees. The trust is already there. So let me bring this together. Should you worry about becoming an influencer? No. Because that’s not what we’re talking about here. We’re talking about being visible between placements, so you’re top of mind when opportunities arise. We’re talking about sharing genuine insight from your market, not posting fluff to chase likes. We’re talking about building the kind of presence that has clients coming to you, not you chasing them. Yes, there’s noise out there. But the answer isn’t silence. The answer is the signal that cuts through. Consistency beats perfection. You don’t need to go viral. You need to show up regularly with something useful to say. The recruiters who do this? They get categorised as busy and successful. They get the first call. They win the retained work. They stop competing on price. That’s not being an influencer. That’s being smart about how you build your business. Thanks for listening. If this episode resonated with you, I’d love to hear your thoughts. Drop us a message, leave a comment, or better yet, share it with a fellow recruiter who might be wrestling with this same question. Until next time. Denise and Sharon How We Can Help Knowing you need to post consistently is one thing. Actually doing it when you’re busy placing candidates and winning new business is another. That’s where Superfast Circle comes in. Our members get access to a library of ready-to-use, recruitment-specific content, so you can show up consistently without staring at a blank screen, wondering what to post. We’ve done the hard work for you. If you’ve been thinking about how to build your authority without it taking over your week, book a call to find out how we can help. www.superfastrecruitment.co.uk/call   The post LinkedIn for Recruiters: Building Authority Without Becoming an Influencer appeared first on Superfast Recruitment.

    18 min

  2. FEB 2

    Standing Out in 2026: Creating Content That Works Harder

    Welcome to episode 497 of the Recruitment Marketing and Sales podcast, and I am your host, Denise Oyston. Today, we are wrapping up our kick-off series for 2026 about the what and how of Standing Out this year. Over the past few weeks, we have covered mindset, visibility, and re-engaging your database. If you missed any of those episodes, go back and listen; they build on one another. This week, we are discussing something that can completely change how you approach your marketing: creating longer-form content that works harder for you. Now, before you switch off because you think this is going to be about writing 5,000-word essays, hear us out. This is actually about working smarter, not harder. It is about creating a single, substantial piece of content and getting maximum value from it. Whether that is a podcast, a report, a webinar, or a detailed blog post, the principle is the same. Create once, repurpose many times. So let’s get into it. The Pillar Content Approach Let us start by explaining what we mean by pillar content. A pillar piece is a substantial, detailed piece of content that demonstrates your expertise in your niche. It could be a comprehensive blog post or series. A thorough market report. A webinar where you go deep on a specific topic. Or a podcast episode where you really explore something properly. The keyword here is substantial. This is not a quick LinkedIn post or a two-paragraph update. This is something meaty that shows you really know your stuff. Why does this matter? Short-form content is brilliant at getting attention, but it is your longer-form content that builds trust. When someone engages with your quick posts and wants to know whether you actually understand what you are talking about, they will look for something more substantial. They want to confirm that you understand their sector and its challenges. Think about it from your own experience. When considering working with someone, do you look at their social media posts? Or do you dig a bit deeper? Do you read their blog? Listen to their podcast? Download their report? Of course you do. We all do. The research backs this up. 71 per cent of B2B buyers consume blog content before making a purchase decision. They want depth. They want evidence. They want to feel confident that you know what you are talking about. The Repurposing Model Here is where it gets exciting, especially if you are running a small team and do not have endless hours for content creation. The smartest recruitment companies we work with follow a simple principle: create one substantial piece of content, then repurpose it into multiple shorter pieces. Let us give you a concrete example. Say you record a 45-minute podcast episode about hiring trends in your sector. From that single recording, you could create six LinkedIn posts pulling out key insights. Two blog articles going deeper on specific points. A dozen short videos or audio clips for social media. An email to your database summarising the main takeaways. Content for your newsletter. And quotes and statistics you can use in proposals and pitches. That one piece of content has now given you weeks’ worth of material. And the beautiful thing is, it all came from the same source, so your messaging stays consistent. This approach ensures quality and depth before brevity. You are not scrambling to come up with something to post every day. You have already thought. Now you are just packaging it in different ways for different platforms. Why Podcasts Work So Well We would like to discuss podcasts, as they are particularly effective for recruitment businesses. Podcasts continue to grow in popularity, particularly with executives and founders, which is exactly the audience most of you are trying to reach. Decision-makers listen to podcasts during their commute, at the gym, or while walking the dog. It is a way to reach them when they are not at their desks, ignoring emails. But here is the bit that makes podcasts especially clever for recruitment businesses: they serve a dual purpose. First, they are relationship-building and positioning tools. When you invite someone onto your podcast as a guest, you are building a relationship with them while positioning yourself as the go-to person in your niche. And who might make a good guest? Often, your potential clients. Think about it. You reach out to a hiring manager or business owner in your niche and invite them to share their expertise on your show. That is a much warmer conversation than a cold sales call. You are offering them something valuable: a platform to share their knowledge and raise their profile. Second, podcasts are content engines. As we just discussed, one episode gives you material for weeks. The conversation generates ideas, insights, and quotes that you can use across all your other channels. And niche podcasts can reach very specific audiences. A show about scaling health tech companies. A podcast for legal practice managers. A series on finance recruitment trends. When you narrow your focus, you become the go-to voice for that specific audience. Other Forms of Pillar Content Podcasts are not the only option, of course. Let’s discuss other formats that work well. Market reports and salary guides are brilliant for recruitment businesses. You have access to data and insights that your clients and candidates find genuinely valuable. A well-researched report on salary trends or hiring challenges in your sector positions you as the expert. It also makes a great lead magnet: people will happily give you their email address in exchange for useful data. Webinars let you go deep on a topic while building your email list. You can invite guests, share screens, and answer questions live. The recording becomes an asset you can use long after the live event ends. A detailed blog series lets you explore a topic in depth across multiple posts. Titles such as “The complete guide to hiring fintech sales leaders” or “Everything you need to know about legal recruitment in 2026” demonstrate genuine expertise and attract readers seeking that specific information. The format matters less than the substance. What matters is that you create something substantial enough to demonstrate your expertise and generate enough material for repurposing. Quality Beats Perfection Now, we know what some of you are thinking. “This sounds great, but I do not have the time or resources to create professional-quality content.” Here is the truth: you do not need professional production values. What you need is valuable, consistent content. A podcast recorded on a decent microphone in your office is absolutely fine. A report created in Word or Canva will suffice. A webinar run through Zoom works perfectly well. The key is consistency and specificity, not production value. Your audience cares far more about whether your content is useful and relevant than whether it looks like a big agency made it. In fact, overly polished content can feel less authentic. People want to hear from real experts sharing real insights, not a slick marketing production. So do not let perfectionism stop you from starting. Good enough, published consistently, beats perfect, but never finished. Using AI Smartly We cannot talk about content creation in 2026 without mentioning AI. Yes, AI can help you create more content more efficiently. But here is the important bit: AI works best when you give it good raw material to work with. The companies that get AI right use it to increase output without sacrificing quality. They do not publish AI-generated content as-is. They use AI as a starting point, then make the content specific, opinionated, and genuinely useful. This is where your pillar content becomes so valuable. Record a podcast where you share your genuine expertise and opinions. Now you have rich source material that AI can help you repurpose into other formats. The insights are yours. The expertise is yours. AI helps you package it more efficiently. The human element, your knowledge, your opinions, your specific experience in your niche, that is what makes your content valuable. AI cannot replicate that. But it can help you get more value from it. Getting Started Without Overwhelm If you are new to creating longer-form content, the prospect can feel daunting. So let us make it simple. Start with what you know deeply. What questions do clients ask you all the time? What mistakes do you see companies making when they hire? What do candidates always want to know about your sector? You already have expertise. You need to capture it. Choose one format to start with. Do not try to launch a podcast, write a report, and run webinars all at once. Pick one. Get good at it. Build the habit. Then expand. If you want to start a podcast, the minimum setup is simpler than you think. A decent USB microphone, free recording software, and a hosting platform. You could be publishing your first episode within a week. If a podcast feels like too much, start with a detailed blog post. Write the definitive guide to something in your niche. Make it thorough. Make it useful. Then break it down into shorter pieces for your social channels. The most important thing is to start. Your first piece of content will not be your best. That is fine. You will get better with practice. But you cannot improve on something you have not created. Closing Let us conclude this series with a final thought. Over these four episodes, we have talked about mindset, visibility, re-engaging your database, and creating content that works harder for you. And if there is one thread that runs through all of it, it is this: the recruitment businesses that will stand out in 2026 are the ones that commit to consistently delivering valuable content. Not perfect content. Not content with massive production budgets. Just useful, relevant, consistent content that demonstrates your expertise and keeps y

    25 min

  3. JAN 26

    Standing Out in 2026: Re-engaging Your Database

    Today, we are continuing our Standing Out in 2026 series. If you have been following along, you will know we started with mindset, then last week we talked about being more active and more visible. This week, we are talking about something that could be the fastest way to generate business this year, and yet it is one of the most neglected areas we see in recruitment businesses. We are talking about your database. Your past clients. Your old contacts. The people sitting in your CRM and your LinkedIn connections who already know who you are. Here is the thing: most recruitment business owners are so focused on finding new leads that they completely ignore the warm relationships they have already built. And that is like leaving money on the table. So today, we are going to talk about why your database is a goldmine, why it gets neglected, and how to re-engage those contacts in a way that feels natural, not awkward. So, let’s get into it. The Hidden Goldmine Let us start with a question. How many contacts do you have across your CRM and your LinkedIn connections right now? We are talking about past clients, placed candidates, people you have spoken to over the years, connections you have made at events, and all those LinkedIn connections you have built up over time. For most recruitment business owners, that number is in the hundreds, often thousands. Some of you listening right now have 5,000, 10,000, or even more LinkedIn connections alone. And yet, when we ask how many of those people have heard from you in the last three months, the answer is usually… not many. Here is why this matters so much. Database re-engagement is one of the most cost-effective marketing strategies available to you. These people already know who you are. They have worked with you, or at least had a conversation with you. They accepted your LinkedIn connection request. They do not need to be convinced that you are legitimate. The trust-building work has already been done. Email marketing has one of the highest returns on investment of any marketing channel, and the reason is simple: your list is an owned asset. You are not paying for ads. You are not fighting an algorithm. You are simply staying in touch with people who have already raised their hands and said, “I am interested in what you do.” One of our clients did exactly this. He focused on re-engaging his database with insight-focused emails, and within three months of sending his first campaign, he had secured £120,000 in new roles with a client he had not spoken to in ages. That is not a typo. £120,000 from people who were already in his database, just waiting to hear from him. The Awareness Cascade Let us talk about why these contacts are so much more valuable than cold leads. Think about the journey someone goes through before they decide to work with a recruiter. At the top, you have people who do not know you exist. They are completely cold. They have never heard your name, never seen your content, never had a conversation with you. Then you have people who are aware of you. They have seen your name around. Maybe they follow you on LinkedIn. Perhaps they met you at an event once. They know who you are, but they are not actively thinking about you. Then you have warm people. They have worked with you before or had a proper conversation. They trust you. They are not in buying mode right now. And finally, you have hot people. They have a need right now, and they are ready to pick up the phone. Here is the key insight: the people in your CRM and your LinkedIn connections are already warm. They are much further down that awareness cascade than any cold lead you could find. Which means they are far easier to convert when the time is right. The only thing you need to do is stay front of mind, so that when they do have a hiring need or they are ready to make a career move, you are the name that pops into their head. Why This Gets Neglected So if your database is such a valuable asset, why do so many recruitment business owners neglect it? We see a few patterns here. First, there is the obsession with the new. Something is exciting about finding new leads. It feels like progress. Reaching out to the same people again can feel like you are going backwards. But that is completely the wrong way to think about it. Those existing contacts are not old news. They are warm relationships waiting to be activated. Second, there is a lack of systems. Most recruitment business owners do not have a process for staying in touch with their database and LinkedIn connections at scale. They might reach out to individual contacts when they remember, but there is no consistent rhythm. No automated sequences. No regular touchpoints. And without a system, it just does not happen. Third, and this is a big one, there is the fear of being annoying. People worry that if they email their database or message their LinkedIn connections, they will be seen as pushy or salesy. They do not want to bother people. So they stay quiet. But here is the reality: if you are sending genuinely useful content, you are not being annoying. You are being helpful. People only get annoyed when you send them stuff that is irrelevant or purely self-promotional. And fourth, there is the data decay problem. Contacts go stale. People change jobs. Email addresses bounce. If you have not cleaned up your database in years, it can feel overwhelming just knowing where to start. The same goes for LinkedIn connections you made years ago and never followed up with. The Cost of Neglecting Your Database Let us talk about what happens when you do not stay in touch. That client you placed three candidates with two years ago? They have probably had vacancies since then. But if they have not heard from you, they might have used someone else. Not because you did a bad job, but simply because you were not front of mind when the need arose. That candidate you placed five years ago who is now a hiring manager? They could be sending work your way. But if they have forgotten about you, that referral is going to someone else. That LinkedIn connection who accepted your request three years ago, and you never messaged them again? They might have the perfect vacancy for you right now, but they do not even remember who you are. Every relationship that goes cold is a potential opportunity lost. And the frustrating thing is, these are not strangers. These are people who already know you, like you, and have worked with you or connected with you. The barrier to re-engagement is so much lower than starting from scratch with a cold lead. We see this pattern constantly. A recruitment business owner is so busy chasing new clients that they forget to nurture the ones they already have. Then, when the market gets tougher, they realise they have no warm pipeline. They have to start building relationships from zero, at exactly the moment when they are under pressure. That is a stressful place to be. What Effective Re-engagement Looks Like So, how do you re-engage your database without feeling awkward or salesy? The key is to lead with value, not with a pitch. Nobody wants to receive an email or a LinkedIn message that says, “Hi, just checking in to see if you have any vacancies.” That is not valuable. That is just asking for something. Instead, think about what you can give. What insights do you have about their market? What trends are you seeing? What challenges are other companies in their sector facing? What would be genuinely useful for them to know? The most effective email strategies we see are insight-focused newsletters that position you as a market observer rather than just a vacancy broadcaster. Share hiring trends. Talk about salary movements. Discuss regulatory changes affecting their niche. Give them something worth reading. Another approach that works brilliantly is plain-text messages from individual consultants, whether via email or a LinkedIn direct message. Not templated marketing emails with fancy graphics, but genuine, personal messages that share a specific story or insight. These tend to get much higher reply to rates because they feel like real one-to-one communication. And if you want to get more sophisticated, behaviour-triggered sequences work really well. For example, if someone downloads a salary guide from your website, that could trigger a three-part email sequence with related insights, a case study, and then an invitation to a call. It feels timely and relevant, not pushy. Re-engaging Past Clients Specifically Let’s talk specifically about past clients, because they deserve special attention. These are people who have already paid you money. They trusted you enough to hand over a fee. That is a significant relationship. And yet, so many recruiters make a placement and then disappear. They move on to the next search, the next client, the next fee. The relationship goes quiet until someone happens to remember to pick up the phone. Here is a simple question: when was the last time you reached out to a past client to see how things are going? Not to pitch. Not to ask for work. To maintain the relationship. A quick check in every few months keeps you front of mind. You could share a relevant article. Congratulate them on the company news. Ask how the person you placed is getting on. These small touchpoints add up over time. And do not forget the referral potential. A happy past client is one of the best sources of new business. But they will only refer you if they remember you. Staying in touch keeps that door open. What to Say When You Have Not Been in Touch Now, let us address the elephant in the room. What do you say when you have not been in touch for ages? This is what stops many people. They feel awkward reaching out after a long gap. They worry it will seem strange or opportunistic. Here is our advice: do not overthink it. You do not need to apologise for being quiet. You d

    28 min

  4. JAN 19

    Standing Out in 2026: The Visibility Gap – Why Some Recruiters Win Clients (And Others Remain Invisible)

    Today, we are continuing our Standing Out in 2026 series and talking about your visibility. If you caught last week’s episode on mindset habits, you would know we have been diving into the practical actions that will help you stand out in your market this year. Last week was all about what goes on between your ears and the thoughts you are having. This week, we are talking about what you actually do. Specifically, being more active and more visible. Here is the thing: most recruitment business owners know they need to be more visible. They know they should be posting, engaging, and showing up. But they are not doing it. They are too busy, too distracted, or waiting for things to calm down. Spoiler: Things do not calm down. So today we are going to talk about why visibility matters more than ever, what is getting in your way, and how the recruitment businesses that are winning right now are the ones that show up consistently. Key Takeaways: Recruitment Visibility in 2026 61-81% of potential clients check your LinkedIn and website before making contact — an outdated or inactive profile costs your business before you know they exist Visibility compounds over time: content you create today continues generating leads 12-24 months later, building familiarity and trust with future clients The “too busy” trap is a myth — waiting for things to calm down means your competitors become the default choice while you stay invisible Consistency beats perfection: two LinkedIn posts weekly outperform ambitious plans you abandon after a month Personal brands outperform company pages — buyers trust people, not logos, making founder-led content your most powerful marketing asset The Visibility Gap Let’s paint a picture for you. Imagine two recruitment business owners. Both are brilliant at what they do. Both have years of experience. Both genuinely care about their clients and candidates. Both have all the knowledge they need to succeed. One of them posts on LinkedIn three or four times a week. Sends a monthly email to their database. Picks up the phone to past clients every few weeks. Shares insights about their market. Comments on other people’s posts. Shows up at industry events. The other one is busy. Really busy. They are on the phone all day with candidates. They are chasing clients. They are doing the work. But their LinkedIn has been quiet for six weeks. Their email list has not heard from them since last quarter. They keep meaning to reach out to that client who placed three candidates with them two years ago, but something always comes up. Now here is the question: when a hiring manager in their sector has a vacancy to fill, which one do you think comes to mind first? It is not even close. And here is what the research tells us. Between 61- 81 % of people will visit a website or social media profile before engaging with a company. That means your potential clients and candidates are checking you out online, whether you realise it or not. They are forming opinions about you based on what they see, or do not see, before you even know they exist. If they land on your LinkedIn and the last post was from three months ago, what does that tell them? If your website feels like it has not been touched in years, what message does that send? We are not saying this to make you feel bad. We are saying it because it is the reality of the market we are all operating in right now. Why We Get Distracted So, if visibility is so important, and we all know it, why do so many recruitment business owners struggle with it? We have been working with recruitment business owners for approaching eighteen years, and we have seen every version of this story. Here are the common patterns we see repeatedly. First, there is the delivery trap. You are so caught up in the day-to-day work of filling roles, managing candidates, and keeping clients happy that marketing always falls to the bottom of the list. And we get it. When you have a client on the phone with an urgent vacancy, that feels more pressing than writing a LinkedIn post. The problem is, urgent always beats important. And marketing is important, even when it does not feel urgent. Second, there is the overwhelm factor. Marketing advice is everywhere, and a lot of it is contradictory. Should you be on TikTok? What about a podcast? Are you supposed to be making videos now? For a small business owner juggling multiple responsibilities, it can feel paralysing. So you do nothing. Third, and this is a big one, there is the “I’ll do it when things calm down” myth. We hate to break it to you, but things do not calm down. There is no magical quiet period where you will suddenly have time to focus on your marketing. If you wait for the perfect moment, you will stay forever. And fourth, there is the shiny object syndrome. You start posting on LinkedIn, then you hear about email sequences, then someone tells you about webinars, then you read about a new platform, and before you know it, you have started five different things and finished none of them. Sound familiar? The Compound Effect of Showing Up Here is what we want you to understand: visibility compounds over time. The content you create today does not just work for you today. A blog post you write this week could still be bringing people to your website 12 or even 24 months from now. A LinkedIn post you put out on Monday might be seen by someone who is not ready to use a recruiter yet, but six months later, when they have a vacancy, your name pops into their head because they have been seeing your content regularly. This is the bit that so many people miss. Marketing is not about instant results. It is about building familiarity and trust over time. People need to see you multiple times before they remember you exist. They need to experience your expertise before they believe in it. We work with a recruitment business owner, Steve. He had been in engineering recruitment for 28 years! Twenty-eight years . But nobody knew who he was. He was working alone in a competitive market, relying solely on one-to-one business development. His LinkedIn sat dormant. His expertise was completely hidden. When he joined our Superfast Circle programme, the transformation did not happen overnight. He admits he stopped and started at first. But eventually, something clicked, and he committed to showing up consistently. Following the process. Using the monthly content. Posting regularly. Within a year, he had won eight new clients. He had generated over £26,000 in fees from LinkedIn alone. His connections were up 35 per cent. But here is the part that really gets us: after nearly three decades of contingency-only work, Steve secured two retained projects worth £36,000 in just two weeks. That did not happen because he learned a secret technique. It happened because he became visible. People could finally see his expertise. Clients were buying into his value before the fee conversation even started. What Being Active Actually Means Now, we want to be clear about something. When we talk about being more active, we are not talking about being everywhere, all the time, doing all of the things! That is a fast track to burnout, and it is not necessary. What we are talking about is a consistent, focused presence in the places that matter for your business. For most recruitment business owners, that starts with LinkedIn. It is still the single most important social platform for B2B. But here is what works: it is not about posting all your company announcements or sharing every vacancy you have. The most effective LinkedIn strategies are founder/MD/CEO-led or consultant-led. Posts that share opinions, lessons learned, and commentary on what is happening in your specific market. Something that makes consistent posting easier is having structured content themes. For example, you might do a weekly market update on Mondays. A candidate tip on Wednesdays. A client challenge you helped solve on Fridays. When you have themes, you are not staring at a blank screen, wondering what to say. You know what Monday’s post is about before Monday arrives. And here is something many people overlook: commenting on others’ posts is just as powerful as creating your own. If your target clients are posting on LinkedIn, and they probably are, then showing up in their comments with thoughtful insights is a high-impact way to get on their radar. IMPORTANT: The goal is not to sell in comments. It is to demonstrate your expertise and build familiarity over time. The keyword in all of this is consistency. You do not need to be perfect. You do not need polished videos and professional graphics. You need to show up regularly enough that people start to recognise your name and associate you with your specialist area. Personal Brand vs Company Brand While we are on this topic, let us touch on something our research made very clear: personal brands matter more than company pages. Buyers trust people more than logos. They respond to content where real human beings share their experiences, their opinions, their expertise. Your company page has its place, but it should not be your primary focus. If you are the founder or MD of a recruitment business, your profile should be the main hub for your content. The company page can amplify and support, but the human connection happens through your personal presence. And if you have consultants on your team, encourage them to build their own presence in their niche. One of the most powerful positioning moves we see is when someone becomes known as the go-to person for a specific thing. The person everyone thinks of for data roles in Manchester. The recruiter who really understands the legal sector. The one who knows the fintech market inside out. You do not need a big team to do this. You need two or three people who are willing to post consistently, share their opinions, and engage in conv

    33 min

  5. JAN 11

    Standing Out in 2026 Episode One: Mindset Habits Every Recruitment Business Owner Should Practice Daily in 2026

    Let me describe a morning that might sound familiar. You wake up. Before your feet hit the floor, you have already grabbed your phone. You are scrolling LinkedIn. Checking emails. A client has chased. A candidate has pulled out. There is a message from a team member about a problem. And suddenly, before you have even had a coffee, you are in reactive mode. Putting out fires. Responding. Reacting. Sound familiar? Here is the thing. That pattern of starting the day in someone else’s agenda is costing you more than just peace of mind. It is costing you momentum, marketing consistency, and, ultimately, the growth you know your business can achieve. In this episode, I will share seven daily mindset habits to help you lead with intention rather than firefighting. These are not fluffy “think positive” suggestions. These are grounded, practical habits designed for recruitment business owners juggling delivery and growth in a noisy, competitive market. Before I get into the habits, let me provide some context on what we are doing here. This episode is the first in a series of podcasts we are releasing over the coming weeks, all focused on one question: how do you stand out in your sector in 2026? If you have read our 2026 Marketing Trends Report, you will know that the recruitment landscape is shifting. The companies winning right now are not the biggest or the best funded. They are the ones who have chosen a clear niche, built authority in that space, and consistently deliver content and conversations that matter. In this series, we will cover practical strategies to help you do exactly that. We will talk about content, visibility, LinkedIn, business development, and building your personal brand as a recruitment leader. But we are starting here, with mindset. Because here is what I have learned after eighteen years working with recruitment business owners: you can have the best marketing strategy in the world, but if your head is not in the right place, you will not execute it. You will start strong and then drift. You will get busy with delivery and let the marketing slide. You will tell yourself you will do it next week, and next week never comes. Before we get into tactics, we need to align your mindset. Think of this episode as laying the foundation that everything else will build on. Why Mindset Matters in 2026 Let me explain why this matters more now than ever. 2026 is shaping up to be one of the most challenging and opportunity-rich years for recruitment business owners. The market is noisier than ever. AI is moving fast, and everyone seems to be talking about it. Clients are more cautious with their hiring budgets. Candidate expectations are shifting. And the companies that are winning? They are not the biggest. They are the ones who have built authority in a niche, who show up consistently, and who market their expertise rather than fill roles. Most recruitment agencies are still running on old habits. Reactive. Transactional. Short-term. That worked when there were more vacancies than recruiters. It does not work now. Here is what I have noticed working with recruitment business owners over the past eighteen years: the ones who grow sustainably are not necessarily the ones with the best tech stack or the biggest team. They are the ones who protect their mindset. They lead their business rather than letting it lead them. Let me share seven daily habits that will give you an edge. Habit One: Start with Intent, Not Your Inbox The first habit is this: start your day with intent, not your inbox. When you grab your phone and dive straight into email or LinkedIn first thing in the morning, you have handed control of your day to everyone else. Your brain immediately goes into response mode. You become a firefighter. And firefighters do not build businesses. They stop things from burning down. Here is the two-minute ritual I want you to try. Before you open your inbox, before you scroll LinkedIn, ask yourself one question: “What one outcome would make today a win for the business?” Not ten things. Not a to-do list. One outcome. Maybe it is: “Have two quality BD conversations with target hiring managers.” Or: “Create and post one useful LinkedIn update for my niche.” Or: “Finish the proposal for that retained brief.” Please write it down. Protect time for it. Then, and only then, open your inbox. Let me paint you a picture. Imagine a recruitment owner called Sarah. She runs a small tech recruitment firm. Every morning, she would wake up, check her email immediately, and within ten minutes she would be responding to a client query, resolving a candidate issue, and following up with her consultant about a CV. By nine o’clock, she felt exhausted, and she had not done a single thing to grow her business. Sarah takes two minutes before touching her phone. She writes down her one outcome. This week, it was: “Send three personalised messages to CTOs in my target companies.” She does that first, before email. And here is what happened. She is now having more conversations with decision-makers than she has in months. At the same time. Same effort. Completely different results. Because she started with intent, not in the inbox. Habit 2: Manage Your Thoughts; “Is That Really True?” The second habit is about managing your thoughts. And this one might feel a bit different, but stay with me. Here is the truth: your thoughts about your business are not facts. They are stories. And some of those stories are holding you back. You know the thoughts I am talking about. “Clients are not spending.” “No one is replying on LinkedIn.” “I am terrible at content.” “The market is dead.” When you have a thought like that, and you will because you are human, I want you to pause and ask two questions: “Is that really true?” “What else could be true here?” Let me give you some examples. “Clients are not spending.” Is that true? Some clients are spending. They are just spending with recruiters who have clearly positioned their value. Maybe the question is not whether clients are paying. Maybe it is whether you are visible to the right ones. “I am terrible at content.” Is that true? Or have you not yet practised? Are you comparing yourself to someone who has been posting daily for five years? That is not a fair comparison. “No one is replying on LinkedIn.” Is that true? Or did you send three messages last week and expect a flood of responses? What if you sent thirty intentional messages over the next month? This habit is not about toxic positivity. It is about reducing drama and opening space for constructive, problem-solving thinking. When you catch yourself in a stressful thought, challenge it. Ask: Is that true? What else could be true? You will be amazed at how much clearer you think when you are not trapped in your own stories. Habit 3: Data-First, Not Drama-First Habit three is about data. Specifically, it is about making decisions based on what is happening, not what it feels like is happening. Here is what I mean. Many recruitment business owners run their businesses on mood. One good placement comes in, and it feels like things are going brilliantly. A candidate pulls out, and suddenly everything is terrible. That is drama-first thinking. And it leads to inconsistent decisions. What I want you to do is create a tiny daily dashboard. Nothing fancy. Just four or five numbers you look at every working day. Here is what I would suggest: How many new roles came in this week? How many shortlisted candidates are active? How many BD actions did you take, such as calls, messages, and conversations? How many visibility actions did you take, such as LinkedIn posts, content, or comments on client posts? Every day, take two minutes to look at those numbers. And ask yourself one question: “What is this data telling me to stop, start, or double down on today?” Maybe the data shows you had a great week for candidate shortlists, but you made no BD calls. That tells you where to focus today. Maybe the data shows you have posted three times on LinkedIn and got decent engagement, but you have not converted that into any conversations. That indicates you should include a call to action next time. Data-first thinking keeps your marketing and business development intentional, rather than reactive. It removes the drama from your decisions. Habit 4: Consistency Over Heroics Habit four is one I come back to again with the recruitment owners I work with. It is about consistency over heroics. Here is the pattern I see. An owner gets busy with delivery. BD and marketing slide. The pipeline empties. Panic sets in. They do a “big push, a flurry of calls, a burst of LinkedIn activity. A few leads come in. They get busy with deliveries again. The cycle repeats. This feast-or-famine approach is exhausting. And it does not work. What moves a recruitment business forward is consistency. Small, repeatable actions, every single working day. I call these your “minimum viable consistent actions.” They are the things you commit to doing even when you are busy, even when you do not feel like it. Here is what that might look like. Thirty to sixty minutes of focused BD or relationship-building, every working day. No exceptions. One small visibility action every day, whether that is a LinkedIn post, a thoughtful comment on a client’s content, or a useful insight shared in a DM. Notice I said “small.” I am not asking you to write a 2,000-word blog post every day. I am asking you to show up, consistently, in small ways. Here is the mindset shift. Instead of saying “I will do a big push when it is quieter, because let us be honest, it never really gets quieter, say this: “I touch my growth levers every single working day, even when it is busy.” And here is the identity piece. Start telling yourself: “I am the kind of owner who shows up, ev

    44 min

  6. 12/02/2025

    Setting Priorities for Your Recruitment Business – Episode 2

    Last week, we talked about why strategic prioritisation matters and how it creates your unfair competitive advantage. We looked at how the spray-and-pray approach is costing you 5 times as much to acquire clients, resulting in 52% lower marketing ROI and 40% higher client churn. More importantly, we discussed how strategic prioritisation transforms your business: marketing spend decreases whilst results increase, you grow 30% faster, and you build sustainable competitive advantages that can’t be easily replicated. So now the question becomes: where exactly should you focus your limited resources for maximum impact as you plan for late 2025 and into 2026? Today, I’m going to walk you through the critical areas that research shows demand attention. Let’s dive in. What You’ll Learn in This Episode Identify your true business driver by analysing conversion data—discover which activities actually close deals versus those that just create awareness (one agency increased conversions 40% using this method) Niche specialisation delivers 300% higher profitability than generalist approaches, with specialist agencies filling roles 2.3x faster and commanding 20-30% premium fees Client retention strategies that boost profitability by 25-95% with just a 5% improvement, including proactive communication frameworks and multi-stakeholder engagement tactics The Lead Generation Triad framework for building predictable sales pipelines using current connections, content marketing, and systematic cold outreach 2026 recruitment marketing priorities, including AI-driven solutions (81% of agencies investing), social sourcing strategies, and authentic employer branding approaches Technology stack essentials that reduce time-to-fill by 60% and help agencies close 40% more deals through integrated CRM-ATS systems Identify Your Key Business Drivers Before you dive into any of these priority areas, there’s one critical step that far too many recruitment business owners skip: identifying your key business driver by reviewing actual conversion data. Here’s what I mean. I was speaking with an MD recently who was convinced that their time should be split equally across all their marketing activities. They were doing a bit of LinkedIn, a bit of email, some cold calling, and attending the occasional networking event. But when we sat down and analysed where their converted clients came from over the last two years, you know, the ones who signed terms and generated revenue, we discovered something fascinating. Their LinkedIn content was absolutely working. It was creating awareness, generating engagement, and booking initial meetings. But here’s the thing: those LinkedIn connections only converted into actual clients when they transitioned to messaging, face-to-face meetings, or structured follow-up calls. The pattern was clear: LinkedIn opened the door and built credibility, but it was the in-person meeting or the strategic phone conversation that closed the deal. Without that crucial next step, the LinkedIn engagement rarely converted to revenue. This revelation completely changed their strategic priorities. They didn’t stop posting on LinkedIn; it was a vital awareness tool. But they realised their true business driver was the face-to-face meeting. So, they restructured everything around getting more of those meetings and making them count. They used LinkedIn to create awareness and credibility, then systematically moved prospects toward booking virtual coffee meetings or office visits. The result? A 40% increase in client conversions over the next quarter. So, before you commit to any strategy for 2026, I want you to do this simple exercise: Look at your converted clients over the last two years. Trace back through the entire journey. What created the initial awareness? What built the credibility? And critically, what was the final touchpoint that actually converted them into a client? Was it a face-to-face meeting after connecting on LinkedIn? A follow-up call after they downloaded your content. A presentation at their office that you arranged through email outreach. Whatever that conversion moment was, that’s your key business driver. Everything else is supporting that driver. Once you’ve identified this, you can build your entire priority framework around creating more of those conversion moments, whilst using your other channels strategically to feed that pipeline.  Market Positioning and Niche Specialisation One of the most fundamental strategic decisions you face is whether to operate as a generalist or specialist agency. The evidence overwhelmingly favours niche specialisation for agencies seeking competitive advantage. Listen to these numbers: • Niche recruitment agencies fill roles 2.3 times faster than generalists because they know the industry inside and out. • They earn 3.2 times more referrals due to the trust and credibility that comes with deep industry expertise. • They command 20 to 30% higher fees thanks to demonstrated specialisation. • They achieve 89% client retention rates, far above the 62% average for generalists. • And they see a 300% boost in revenue and profitability compared to generalist counterparts. The qualification rates tell the story: niche recruiters achieve 20-25% qualification rates, compared to just 5-8% for generalists. With 72% of hiring managers struggling to fill specialised roles, niche agencies are uniquely positioned to meet this challenge. Client Relationship Management and Retention Though new client acquisition often dominates business development discussions, client retention represents one of the most profitable priorities. Here’s a stat that should make you sit up: increasing client retention by just 5% can boost profitability by 25-95%. Let me share some priority actions: Exceptional service delivery: The temps and contractors you place are your frontline ambassadors, but this principle applies equally to permanent placements. The care you show the people you’ve placed directly impacts on your client relationships. Research indicates that highly engaged placements are 59% more productive and 87% less likely to experience premature departure. When you invest in looking after the candidates you’ve placed, checking in regularly, and ensuring they’re settled and supported, this directly impacts client perception and repeat business. Your client views you as someone who prioritises the long-term success of placements, not just someone who fills roles and then disappears. Proactive communication: The best partnerships are built on regular, strategic conversations, not just transactional job orders. Quarterly hiring roadmap sessions keep you close to client businesses, even when they’re not actively hiring, transforming you from a vendor to a strategic partner. Value-added services: Agencies providing strategic insights into workforce management achieve 33% higher revenue growth than those focused solely on transactional recruitment. Sharing data-driven insights, market trends, and salary benchmarks positions your agency as indispensable. Multi-stakeholder engagement: Use LinkedIn Sales Navigator to identify key decision-makers beyond your primary contact. Companies increasingly want relationships at the strategic level where budget allocation decisions are made, not just where job orders are placed. Business Development and Lead Generation A robust, predictable sales pipeline separates recruitment companies that thrive from those that merely survive. We teach the Lead Generation Triad, which provides a framework for balanced business development: Current Connections: Your existing network of clients, candidates, and industry contacts represents your most valuable lead source. Regular re-engagement of your database through targeted campaigns can generate hundreds of downloads and follow-up opportunities. Content as a Convincer: Strategic content marketing establishes your agency as a trusted industry resource. Recruitment agencies with active blogs generate 126% more leads than those without consistent content publication. Cold Outreach: Whilst uncomfortable for many, systematic cold outreach, when done consistently across multiple channels (phone, direct messages, texts, video messages, emails), revolutionises business development over the long term. The key is integration: all three components working together create momentum across short, medium, and long-term horizons. Recruitment Marketing and Employer Branding As we look towards 2026, recruitment marketing capabilities have become essential competitive differentiators. Successful companies are prioritising: • Media diversification: Reducing dependency on just LinkedIn posts by using images, polls and videos on multiple platforms. • Employee advocacy programmes: Leveraging authentic employee-generated content to showcase company culture. • Candidate quality focus: Moving beyond volume metrics to emphasise quality of placements and long-term retention. If you haven’t listed/watched Sandra’s post on candidate care click here. • Content marketing: 45% of agencies plan to use content generation as a main tool for candidate and client attraction. • Social sourcing: 75% of agencies plan to utilise social sourcing strategies for candidate attraction. The shift is clear: recruitment marketing in 2025 and beyond requires authenticity, strategic channel selection, and consistent value delivery. Technology Investment and Automation An integrated tech stack that powers both growth and operational efficiency is potentially transformative for recruitment agencies in 2026. By the end of 2024, 81% of agencies were investing in AI-driven recruitment solutions, and 67% of recruiters believed that increased AI usage would be a top trend in 2025. Strategic technology priorities include: Integrated CRM and ATS systems: Disjointed systems cause i

    34 min

  7. 11/24/2025

    Setting Sales and Marketing Priorities For Your Recruitment Business Part One

    Setting Sales and Marketing Priorities is the topic of the next couple of podcasts as we end one year and move on to the next. Sharon and I have been working with recruitment business owners for approaching nineteen years now, and there are a couple of things we see time and time again from brilliant recruitment owners. They are either stuck and inactive, waiting for the market to change, or they might be researching multiple tools and avoiding the real work. Or they start juggling several ideas that they have heard about, exhausting themselves with marketing and sales activities that won’t work for them because they haven’t got the basics dialled in first. Today, we’re going to start part one of a discussion that could transform the way you approach the rest of 2025 and into 2026: setting real priorities instead of the “spray and pray” approach many of us fall into under pressure. Here’s the thing: we all know deep down that being busy isn’t the same as being effective. But when you’re juggling client relationships, candidate pipelines, and multiple placements all at once, it’s so tempting to believe that doing more of everything will somehow yield better results. I’m going to share several things with you over the next two episodes that will help you understand where to focus your limited time and resources for maximum impact. Because the truth is, your competitors can outspend you on ads, hire fancy agencies, or temporarily outrank you in search results……However, they cannot replicate the authentic relationships you create by consistently showing up in your chosen areas, providing real value, and demonstrating genuine expertise. So, let’s dive in. Why “Spray and Pray” Is Costing You More Than You Think Let me start with something that might surprise you. Several pieces of marketing data reveal that a focused competitor might spend £500 to acquire a client, whereas an agency using a spray-and-pray approach could easily spend £2,500 or more for the same result. That’s five times more for the same outcome! However, what’s even more concerning is that this isn’t just about wasted spending. It’s about the opportunity cost of resources used ineffectively. Several studies demonstrate that organisations prioritising low-cost, scattered tactics over strategic focus experience a 52% lower marketing ROI and a 40% higher client churn rate within 18 months. Think about that for a moment. Not only are you spending more money, but you’re also losing clients faster. Resource Dilution: The Silent Killer The fundamental problem with spray-and-pray marketing is resource dilution. When you attempt to be everywhere at once, you spread your budget too thin, lack an integrated strategy, and fail to excel at anything. For recruitment businesses operating with limited resources, this scattergun approach not only wastes money but also prevents you from developing genuine expertise and market positioning. Here’s a fascinating statistic: companies that select fewer priority initiatives are 16% more likely to be in the top tier of their industry than those with many or no priority initiatives. Conversely, those with many or no priorities are 10% more likely to be in the bottom tier. The Hidden Costs Nobody Talks About Beyond the direct financial drain, unfocused strategies create several hidden costs that compound over time: First, there are wasted resources. Without a plan, you’re essentially throwing money at marketing tactics, hoping something sticks. Second, brand confusion. Inconsistent messaging across scattered campaigns erodes trust and makes it harder for clients to understand what you actually stand for. Third, missed opportunities. Whilst you’re busy executing unfocused activities, you’re missing golden moments to connect with your ideal clients. Fourth, poor attribution. Without focus, you can’t accurately measure what’s working, making it impossible to improve or justify your investment. The Strategic Alternative: What Happens When You Set Real Priorities Now, I don’t want you to think that strategic prioritisation is about doing less just for the sake of it. It’s not about being lazy or cutting corners. It’s about doing the right things with clarity and commitment. And the benefits? They’re transformative. Strategic prioritisation creates a single, forward-focused vision that can align your entire business. When a business owner understands their strategic priorities, they can make better daily decisions about where to focus their energy. One of the most immediate benefits of this level of prioritisation is the ability to allocate resources (budget, personnel, and technology) properly. Here’s what happens: • Marketing spend decreases whilst results increase: Focused campaigns deliver better returns than scattered efforts. • Faster sales growth: With effective pipeline management and strategic focus, recruitment organisations can accelerate growth significantly; SMEs working with a strategic plan grow 30% faster on average. And here is something else. A robust strategic plan provides a consistent framework for evaluating new initiatives as they arise. The recruitment market is dynamic and constantly changing. Still, with clear priorities, you can quickly assess whether a new opportunity aligns with your strategic direction or is a distraction in disguise. This is so important because every single day, you’re bombarded with “opportunities”: new marketing platforms, new AI tools, new networking groups, new partnerships. Having clear priorities gives you permission to say no to things that don’t serve your strategic goals. Your Unfair Competitive Advantage Recruitment, search and staffing companies that embrace strategic prioritisation position themselves to outperform competitors in several ways: Market differentiation: By focusing resources on specific areas, you can become genuinely excellent rather than merely adequate across many areas. Client confidence: Demonstrated expertise in priority areas builds trust and commands premium fees. Faster adaptation: When market conditions change, a clear strategic framework allows you to pivot intelligently rather than react chaotically. Sustainable growth: Focused strategies create predictable revenue streams and reduce the feast or famine cycle. And here’s the beautiful thing: trust is earned, not bought. Once you’ve earned it through strategic focus, it drives long-term growth. What’s Coming in Episode 2 So now you understand why strategic prioritisation matters and the competitive advantage it creates. You can see how the spray-and-pray approach is costing you far more than just money, and you understand the transformative benefits of setting real priorities. But here’s the question everyone asks me: “Denise, this all makes sense, but WHERE exactly should I focus?” That’s what we’re going to dive into in next week’s episode. I’m going to walk you through the seven critical priority areas that research shows drive real results for recruitment businesses in 2026. We’ll cover everything from niche specialisation and client retention to the technology investments that actually matter. Thanks Denise   The post Setting Sales and Marketing Priorities For Your Recruitment Business Part One appeared first on Superfast Recruitment.

    26 min

  8. 11/17/2025

    Candidate Care: Your Secret Business Weapon With Sandra Karamitelios

    This week’s post and podcast is about candidate aftercare and why it matters more than you might think. I’m chatting with Sandra Karamitelios from Recruitment Central in Australia, who’s been in the recruitment industry for over 20 years. She’s transformed her agency’s approach to aftercare, turning what was once a loose, repetitive process into a structured programme that adds real value for both candidates and clients. If you’ve ever wondered whether your aftercare efforts truly make a difference, or if you’re going through the motions, this conversation will provide you with fresh ideas to strengthen your approach. How I Accidentally Became A Recruiter I literally fell into recruitment a bit accidentally. I got a job in a recruitment agency, and the next thing I knew, the temp girl went on annual leave. My manager said, ‘Sandra, you can run a temp desk.’ Of course I can, right? So it just snowballed from there. I worked with an agency for a while, handling various tasks. Then I accidentally had this opportunity to set up my own company, which I’d never really wanted to do. I grew up in a family business, and I didn’t want to own my own business. But here I am many years later. We started in 2003. We work across the shared services sector, encompassing operational, accounting, and HR services, among others. We have a big focus on temporary staff. We’re based in Brisbane, but we recruit primarily across Australia. Generally, we do more work in Sydney and Brisbane than anywhere else. That tends to be our sweet spot. The Moment I Realised Our Aftercare Needed Work We’ve always had an aftercare programme. It’s always been something the business has had, but it was just a bit loose. It was the usual follow-up on the first day, the first month, the third month, the sixth month, and those kinds of things. I just felt like I was ringing people, saying, ‘How’s it going?’ And I felt like I was being a bit repetitive. The gap for me was that we were doing these check-ins, but no one was really offering anything helpful to our candidates. The recruiters would call and say hello, and candidates would respond that everything was fine, but there was no structure or depth to what we were doing. Then one day, I sat down and thought, ‘Okay, I really want to fix this programme because I just feel so bored when I do it.’ I thought about all the things I’d heard from people about their first day, about starting a new job. Also, from managers, what they’d heard about people coming on board for their team. The same things kept coming up. Things like, I didn’t have a computer ready, there were no logins, my manager wasn’t there on my first day, and I didn’t know where to park my car. There are many little things that people sometimes get annoyed about. Or a candidate would turn up and they didn’t even bring a notebook to write notes for their first day, or something like that. I started thinking about how I could add some value. But me being me, I couldn’t stop at just the first day. It had to be the first week, then the first month, and then I thought, well, what else can we do? So I just started adding more and more things that I thought would help. I put myself in their shoes and thought, ‘How would I feel, and what would help me in a better situation, starting a new job or managing a new person?’ What Happens When The First Day Goes Wrong Mostly, they feel undervalued. They’ve gone through this recruitment process. They might have had two or three interviews. They’ve gone for coffee with the manager. They’re really excited, and they’re nervous on their first day. They don’t know anybody. They don’t know the expectations, those kinds of things. Then, when they arrive and there’s no login, no computer, and no desk, a couple of weeks ago, there was no manager for the first time. They feel like they were really valued, and then they dropped the ball. They can also feel a bit lost because they’re going in and have to prove themselves. I’ve come in to do this job, and they arrive and don’t have any of the necessary tools to do their job. No one’s really there to help them. Little things like, did someone show them around for the first day? Did someone say that it’s a really quiet office and nobody talks to each other? We all email or WhatsApp, just those kinds of rules of engagement. People feel let down. Where Recruitment Agencies Often Miss The Mark I think they fall down because maybe they’re a bit like us. Not enough structure, not knowing what to say when they rang. But also, there’s probably that feeling of there’s nothing in it for them. Will they actually receive a return on investment? When you’re busy with recruiting and have lots going on, it’s very easy to have aftercare as the thing you do when you’re not doing anything else. When actually, if you make it part of your everyday process, like just another step in the recruitment funnel, it makes it a lot easier. For permanent placements, we have a guarantee period. That period is anywhere from eight weeks to three months, depending on the client. So for us, that is our core focus. We want to ensure that we’re protecting that fee by setting our candidate up for success from day one. However, I think we received really good feedback from clients, saying, ‘Your aftercare programme is brilliant.’ When we first launched it, I think we had about 20 people go through the programme. We contacted every single client and said, ‘What did you think about our new aftercare programme?’ Every single one said it was excellent. We had one particular client whose HR manager rang us and said, ‘I’ve received a new starter guide for the manager and one for the candidate. Can we use this as our new starter process for everybody coming on board?’ So that was a bit of a wow moment for us. That made it really clear that we were adding value beyond just the placement. Building A Structure That Actually Works If an owner is listening who thinks, as I mentioned at the beginning, that we do a bit but we could do better, we could be slicker, and we could add more value, I think the first thing I would put in place is actually just a process timeline. Create a structure that works for your business. The fact that I’m doing pre-start, start, week one, month one may be completely irrelevant depending on what you’re recruiting for and who you’re placing. But make it something that you can actually stick to. If you make it every single week, you’ll probably fall. I think every agency can adapt to what suits their personal rhythm within their business. And then just be consistent with that timeline. Actually stick to it. If you start with a larger first step, you can always add more steps as needed. But you can start with that overview and then go, ‘Oh, that’s really working nicely,’ and add in more. Use Surveys And Feedback Loops The second thing I would suggest is a survey or a feedback loop. People on the phone may not always tell you what they really want to say, but I find that they will often express their true thoughts in some form of feedback or survey, especially when allowed to write freely. People will generally always write something in there. I’m always surprised at what people will write. You don’t have to add another subscription and another piece of software to your repertoire. Many people use Office 365 or Gmail. G Suite also offers tools that you can utilise. We use forms, and it’s super easy. Conducting a survey and gathering feedback allows you to collect data, enabling you actually to start seeing what’s happening. If you’re getting lots of ones on how a first day went with a client that you’ve placed 20 people with, you’re going to have an alarm bell. These people don’t have a first day that goes well. I need to prep my candidates and say, ‘Listen, this company, day one, things don’t always go smoothly. Just be aware that it could not always go well.’ I have one particular client where we onboard temporary staff, and they have to log into Amazon Workspaces. It is incredibly frustrating because they have to log in from their personal account, create an account, set a password, and then reset their password. The day goes on a bit like that, with reading this and then that. By lunchtime, they’re pretty depressed. All of my candidates who go to this company are aware that this will be their first day. Their first day is probably going to be depressing. Make sure you go out and have a really nice lunch because the afternoon probably won’t get any better. But day two will be great because they’re set up and they’ve read all the boring confidentiality stuff. Add Practical Value At Every Touchpoint The third thing I think is to consider how you are adding value to the conversation or whatever you’re providing to them. Something that’s practical for them. At every touchpoint, think about whether this is useful to my candidate and the client sector. The resource, the guide, the conversation, whatever it is, really think about that value adding. Thanks to Superfast, there are a couple of things in my aftercare programme that have received an upgrade, thanks to some of the information I received from you. One of the main things I really love is that we send out a career growth planner at month 12. Many people might view it as an opportunity to plan their next job. However, we’ve used that thinking to help them move forward with their career at that company. We also tie in personal branding, which is another resource I acquired from Superfast. The Real Secret: Making It Easy To Follow I don’t think it’s really that hard to do this, but I think what is hard is actually sitting down and creating the process and then working with it and tweaking it as you go along. Change is always the hard thing. For me,

    48 min
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