30 episodes

A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.

Support Ops Hangouts Support Ops

    • Technology

A weekly podcast that helps you deliver a better support experience to your customers. This is where you'll learn to be a customer support pro.

    #159 – The Final (Ultimate) Episode

    #159 – The Final (Ultimate) Episode

    We're at our final episode, the ultimate episode if you will. Over the past few weeks, we've been collecting your questions for this rapid fire episode. So grab a coffee and listen as we dive into very important questions like "Is it better to be a dragon or have a pet dragon?".  

    • 31 min
    #158 – Support in both Work and Life

    #158 – Support in both Work and Life

    We're down to our final two episodes! With our penultimate episode, we're chatting about supporting your team both at work and in life. As a manager, it can be tough supporting a teammate going through something big outside of work, especially if you're a newer manager. From happy moments like a new baby or a more sorrowful moment like a death in their family, it's your job to support the team member as well as the rest of the team.

    • 35 min
    #157 – The Future of Customer Support

    #157 – The Future of Customer Support

    With only three episodes left, we wanted to take a look into the future of customer support. Are the bots coming for our jobs? Will you be doing the same job in ten years? Let's take a look into that crystal ball and talk through what we expect to happen.

    • 43 min
    #156 – A Career in Support

    #156 – A Career in Support

    This week, we’re talking about customer support career paths. We all agree that a career in customer support is worthwhile. But what does that look like?

    • 40 min
    #155 – Customer Success – Don’t Slap It On

    #155 – Customer Success – Don’t Slap It On

    We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?

    • 46 min
    #154 – White Glove Onboarding

    #154 – White Glove Onboarding

    When it comes to customer onboarding, we've seen a growing trend of the white glove approach. Dedicated account managers, personalized training, and anything else that you can tailor to that one customer in hopes of convincing them to buy. 



    On this episode, we'll look at how successful the white glove approach really is. 

    • 32 min

Customer Reviews

Hibbt ,

Very useful podcast

These folks cover all different types of support scenarios. It is interesting to see how the different companies solve the problems differently.

RobertWilliger ,

Great podcast for anyone dealing with customers

I just found this podcast and am really enjoying and learning a lot from it. I wish I had found this earlier as there is so much great information on a variety of support issues from the hosts. I listen to a lot of podcasts so very rare I go back through past episodes when I start listening but this is an exception.

cjgallo1123 ,

Useful, Helpful, & Awesome Podcast

As a young support human, Support Ops and this weekly hangout has been a great place for me to learn and develop new skills. This podcast features 4 support pros from innovative companies like Buffer, Wistia, Basecamp, and Automattic.

Chase and the crew share what they learn working as support pros everyday. A must listen - entertaining, helpful, and useful - for anyone that is working in customer support.

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