TubbTalk: The Podcast for Managed Service Providers

Richard Tubb
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TubbTalk: The Podcast for Managed Service Providers

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

  1. [174] Insights From One of the UK's Most Innovative MSPs

    5 DAYS AGO

    [174] Insights From One of the UK's Most Innovative MSPs

    In this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch. Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events. They then dig into some of the key tools Nebula use: Huntress’ cybersecurity solutions, inforcer for 365 management, and Pax8’s cloud solutions, and shares an example of how Huntress helped them with a client problem. Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche. Richard asks Chris about Nebula’s approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution. Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he’s excited about and why MSPs should embrace AI. Mentioned in This Episode Cybersecurity experts: HuntressUK cyber assurance standard: IASMECloud marketplace: Pax8IT management software: ConnectWisePSA tool: AutotaskAccounting software: Xero365 management tool: inforcer365 management tool: Inside AgentCybersecurity compliance: OneClickComplyCybersecurity platform: SentinelOneCloud-native SIEM solution: Azure SentinelPodcast interview with Dray AghaAI assistant: Microsoft CopilotData management tool: Mozart DataCybersecurity accreditation (UK): Cyber EssentialsInformation security certification: ISO 27001Virtualize Microsoft desktops: Azure Virtual DesktopPodcast interview with Andy ReadmanEndpoint management: Microsoft IntuneRichard’s appearance on a...

    1h 9m
  2. [173] StreamOne: Transforming Cloud Management for MSP Success and Growth

    JAN 12

    [173] StreamOne: Transforming Cloud Management for MSP Success and Growth

    In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business. Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI. Richard and Sergio then dig into StreamOne®. They look at how it works for MSPs, the PSA platforms it connects with, and the cloud platforms it supports, as well as its reporting capabilities. They discuss life cycle management, the financial impact of using manual billing and reconciliation and what it means for MSPs who have their own online shop fronts and portals. Sergio shares his advice on how to make Infrastructure as a Service and usage management easier, as well as other significant opportunities for MSPs. He shares his best advice, where he goes to keep up to date with the industry, and what keeps him engaged with the industry. Mentioned in This Episode TD SYNNEXStreamOne®Design software tool: Datech (from TD SYNNEX)MSP technology and IT software: ConnectWisePSA tool: AutotaskDigital software: ServiceNowChannel Academy (from TD SYNNEX)

    56 min
  3. [172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth

    12/29/2024

    [172] Richard in The Hotseat: Advice on Business, Wellbeing and Growth

    In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It’s hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England. Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there. Richard also talks openly about his mental health challenges and how he supports his wellbeing with tactics to be resilient and to feel good on a day to day basis, even when things are tough. He also shares what he does in his downtime, who inspires him and the famous person he’d love to have dinner with. He tells Polly and Maggie the best piece of advice he’s ever been given, and how he’d like to leave the world a better place. Mentioned in This Episode Department for Business and TradeAuthor and journalist: Chris BroganBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMeditation app: HeadspaceEntrepreneur and author: Steven BartlettCopywriter and content marketer: Gudrun LauretBritish actor: Brian Blessed

    41 min
  4. [171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

    12/15/2024

    [171] Rob Rae: How to Break Barriers and Build MSP Ecosystems

    In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems. Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences. Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they’re up to behind the scenes and the realities of expanding into new continents. Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he’s learned from his time in the industry and the advice he’d give to potential leaders, as well as who he goes to for inspiration and support. Cybersecurity and backup: DattoMSP Technology and IT Management: ConnectWiseIT & security management: KaseyaPodcast: Rob Rae bonusodeDan Wensley, Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePadCybersecurity and data protection tool: AcronisIT certifications and training: CompTIAAustin McChord, Chief Executive Officer at CasanaCharlie Tamayo from RoostPaul Redding at CyberQPScott Barlow, Sophos NextGen Cybersecurity Channel Sales LeaderJason MageeNadia Karatsoreos, Channel Sales and Marketing Specialist, n-AbleChristine Gassman, VP of Community at MailprotectorPax8 Beyond 2025

    1h 7m
  5. [170] How to Master Email and File Migrations for MSPs

    12/08/2024

    [170] How to Master Email and File Migrations for MSPs

    In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients. Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring. Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he’d give on how to email migration, and how to do SharePoint migrations more effectively. Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations. Mentioned in This Episode Podcast interview with Michael LawsonVideo walkthrough demo of MovebotFree trial of MovebotMovebot’s parent company and SFTP solution: CouchdropMulti-tier storage: Apache IgniteMicrosoft collaboration tool: SharePoint

    47 min
  6. [169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

    12/01/2024

    [169] Professional Musician to MSP Guru: the Amazing Luis Giraldo

    In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru. He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show. He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most. Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad? And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn’t appreciate about the life of an MSP? They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment. Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that’s changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures. Mentioned in This Episode Fully Managed by TELUS Business from Chris BlayDocumentation solution: IT GlueIT management: N-ableLuis Giraldo musicBook: Ray Dalio: Principles: Life and WorkScalePad MSP surveyClient management: Lifecycle Managers (ScalePad solution)GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution)QBR tools: Lifecycle Insights (ScalePad solution)Backup monitoring: Backup Radar (ScalePad solution)BI tool: Cognition360 (ScalePad solution)Quoting software: Quoter (ScalePad solution)Matthew Bookspan of Blacktip ITMSP conference: IT Nation ConnectMSP conference from N-able: a href="https://empower.n-able.com/event/Berlin2025/summary" rel="noopener noreferrer"...

    1h 25m
  7. [168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

    11/10/2024

    [168] Best-Kept Secret to Global Leader: The Remarkable Evolution of Comptia

    In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation. Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they’ve made. They also discuss accreditations for MSPs. Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he’s most proud of during his time at CompTIA. Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he’s most excited about and the tech he’s still waiting for that we all thought would be here by now. Mentioned in This Episode Peer group: The Tech TribePeer group: Network GroupPeer group: SBSC NorthwestCompTIA ChannelConTech Event: Consumer Electronics Show hosted by the Consumer Technology AssociationRichard's interview with MJ Shoer, CompTIA's Chief Community OfficerRichard's interview with Rob Rae, Pax8's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound, Managing Director at Maximity and CompTIA board memberElectric generator: ECAT

    1h 27m
  8. [Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

    10/17/2024 · BONUS

    [Bonusode] Live From Pax8 Beyond EMEA: Rob Rae on Amazing Events

    This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8. Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers. Richard asks how Pax8 partners answer the question ‘how’s business’ and the criteria for choosing vendors that are part of their client marketplace. Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health. Mentioned in This Episode Cybersecurity tech company: CrowdStrikeCybersecurity tech company: SentinelOneSecurity software: TruGridPax8 Chief Trust & Security Officer: Rob ReckOlympic track and field athlete: Carl LewisBusinessman and investor: Robert HerjavecEntrepreneur: Richard BransonIT certifications and training: CompTIACompTIA ChannelConMSP peer group: The Tech TribeMSP owner and Pax8 Beyond EMEA speaker: Paul CrokerPax8 PR: Daniel Skipp

    26 min
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About

Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what inspired them to start something new and what their advice would be to anyone who wants to do the same. But it's not all tech focused! As a former MSP owner himself, Richard knows that there are many facets to being a business owner, which is why his guests reflect that too. Previous topics include mental health, sales, marketing, business growth, productivity, customer service and more. Wondering why you should listen? Well, as one fan put it: "It's like eavesdropping on a conversation between two friends, who are sharing their knowledge and wisdom with each other. You learn while you're being entertained."

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