The Alternative Property Management Show

The PMC 2026
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David Faulkner is back partnering with Harrison Vaughan and Samantha Arnold in the new Property Management show where they discuss all things relevant to Property Management in New Zealand. We do not discuss rent roll growth or compliance, we discuss the relevant topics that affect our industry

  1. 5d ago

    Pressure Doesn't Break You, It Reveals You: Rico Gomez on Burnout

    David Faulkner is joined by Rico Gomez of Neurofit, a Christchurch based neuroscience coach who works with elite athletes and business owners, and who keynotes day two of the PMC. Rico came to this work the hard way. He and his wife went through serious mental health struggles about eleven years ago, and after nothing else worked he went looking for answers in cognitive neuroscience himself. What he found changed both their lives, and it became the basis of the rewire process he now runs with clients. His core argument will challenge how most of us think about burnout. The answer is not to remove pressure. Pressure is the hand squeezing the toothpaste tube, and what comes out of you under pressure was already inside you. What determines whether someone lasts forty years or five is not the performance itself but where their head is three days afterwards. For property managers caught between landlords and tenants, and for the managers leading them, there is plenty here that lands straight away. Why your hard conversation should never be your first conversation, and what relational equity means in practice. The trust box and the performance box, and what happens when a leader lives in only one of them. Why scrolling and outsourcing your thinking to AI is quietly making you less resilient. And a story about imposter syndrome that turned into the most important yes of Rico's career.

  2. Sep 24

    The $113,000 Question: Sarina Gibbon on Unlawful Premises and Rent Refunds

    David Faulkner is joined by Sarina Gibbon of Tenancy Advisory, alongside Samantha Arnold and Property Brokers' Sarah Green, to flag a case the whole industry needs to watch. Earlier this month the High Court gave a tenant leave to take a question of law to the Court of Appeal: just how far does a Section 78A rent refund for unlawful premises actually go? Sarina walks through how we got here, from the 2013 Anderson decision that pushed unlawful premises outside the RTA, to prohibited transactions under Section 137, to Winton v Pabu and the "footling breach" line, and why the binding authority everyone has relied on since 2018 may not apply to Section 78A at all. In this case the tenant is seeking $113,000. The heart of it: if the Court of Appeal decides the benefit of accommodation is no longer a good enough reason to discount a refund, tenants will start ringing councils to check consents, and plenty of agencies will not know what is sitting on their rent roll. Sarina's argument is that this is an opportunity rather than a threat, and she gives three moves to make this week. Also: where liability actually lands between the agency and the owner, whether your indemnity clause would hold up, what happens to fees already collected, the granny flat rules and why consent free does not mean compliant, and the question of why the only intervener in this case is a tenant advocacy group. Sarina and Sarah are speaking back to back at the PMC on 29 and 30 October, with the Renti soiree the night before.

  3. Sep 17

    Election Special: Matt Ball on Land Tax, Capital Gains and Interest Denial

    David Faulkner and Harrison Vaughan are joined from Singapore by Matt Ball of the New Zealand Property Investors Federation for an election special, recorded ahead of the 7 November vote and the PMC at the Pullman on 29 and 30 October. Matt has stood for both the Greens and ACT, worked in Parliament and spent three decades around politics, so he takes the panel through what each party is actually proposing and what it would do to rental property. The Opportunity Party's land tax at 1.75 percent, why it hits your whole land value rather than your equity, and the universal basic income that comes with it. Labour's 28 percent capital gains tax from July 2027, and the missing piece that makes it worse than Australia's: no indexing for inflation. Why Matt thinks interest denial is the real danger, what a 50 percent version does to your weekly numbers, and the grandfathering and portfolio size options that could soften it. Plus the death spiral that leads from bad tax policy to rent controls, National's 5 percent deposit scheme with its new $300,000 income threshold, and a prediction on who forms the next government. Also: the NZPIF conference in Tauranga, with a political panel moderated by Heather du Plessis Allen and a workshop featuring Tenancy Tribunal principal adjudicator Brett Carter.

  4. Sep 10

    "People Are Good and Bad Things Happen": Sasha Lockley on Empathy Mapping and Arrears

    David Faulkner is joined by Sasha Lockley of Money Sweet Spot, a former KPMG forensic accountant who now runs a lender built to get people out of debt rather than keep them in it. She's speaking at the PMC in October. Sasha explains the moment on the Harbour Bridge that changed her career, and the principle behind everything she's built since: people are good and bad things happen. The finance system, she argues, is designed as though life is predictable, then punishes people with fees and default interest when it isn't. The conversation gets practical for property managers. Why a text and a 14 day notice tells you nothing about the why. What empathy mapping actually is, and how listening properly makes tenants call you before they miss the rent, not after. How to spot who is spinning you a line sooner. Finding the halfway house between a tenant who needs six weeks and a landlord who says they've got none. And Sasha's challenge to anyone proud of low arrears: at what cost to the human?

  5. Sep 3

    The Future of Property Inspections: AI, 360° Tech & What Comes Next with Jeremiah Antipas

    AI is changing property management fast — but what does that actually mean for property inspections? In this episode of The Alternative Property Management Show, David Faulkner and Harrison Vaughan are joined by Jeremiah Antipas from Inspection Express to talk about the rapid evolution of property inspection technology and where the industry could be heading next. Jeremiah shares the Inspection Express story, from its beginnings in 2013 through to more than 5,000 agencies using the platform across Australia, New Zealand and the United States. The conversation explores 360° inspections, AI-generated condition reports, automated entry and exit comparisons, future integrations with maintenance platforms, asset registers and the possibility of technology eventually detecting everything from moisture and mould to smoke alarm condition. They also tackle a bigger question: as AI takes over more of the administrative work, could property managers become too reliant on technology — and how does the industry continue demonstrating its value to landlords? Plus, the team discusses tenant-led inspections, the debate between all-in-one software and specialist PropTech platforms, Inspection Express' global expansion and what property management could look like over the next decade. Jeremiah will also be joining the PropTech panel at the PMC on 29–30 October.

  6. Aug 28

    "In Writing or It Didn't Happen" Sara Green on AI Complaints, Privacy Requests and PM Safety

    David Faulkner and Harrison Vaughan are joined by Sara Green, National Operations Manager at Property Brokers and a speaker at this year's PMC, for a frank look at what's landing on the complaints desk in 2026. Sara's rule hasn't changed in sixteen and a half years: if it's not in writing, it didn't happen. She explains why a date stamped note in Palace beats anyone's memory, what she asks for the moment a file reaches her, and how to handle the sting of a complaint laid against you. The conversation turns to AI. Complaint volumes have skyrocketed, full of walls of text from people who haven't read what they sent and won't take a phone call. Sarah makes the case for AI as a tool you can only use safely if you already know your subject.

  7. Aug 20

    "I Want to Be a Leader, Not a Manager" — Britney Ross on Leading at 25

    David Faulkner heads to the Southern Lakes to meet Britney Ross, Bailey's Wanaka team leader and one of the youngest voices on the PMC 2026 intergenerational panel. At 25 and one year into her first leadership role, Brittany unpacks the difference between managing and leading, why she cut her portfolio in half to properly back her team, and what she wants the industry's more experienced operators to hear: get comfortable with change. She also lifts the lid on property management in a resort town — winter rentals that vanish come summer, high-end homes with high-end expectations, and the constant battle to get a tradie to turn up. Samantha Arnold (Wolfbrook) joins mid-show for a frank take on the new Renters United report, how her team locked AI down inside their own four walls, and why property managers still need to know their stuff — because, as Brittany puts it, she's caught AI getting notice periods wrong more than once. Brought to you by PMC 2026 (29–30 October — awards now open) and Renti

  8. Aug 6

    AI Applications at the Tenancy Tribunal – With Special Guest Sarina Gibbon

    David flies solo this week — no Sam Arnold (off skiing near Dunedin) and no Harrison Vaughan (presumably napping) — but he's joined by Sarina Gibbon of Tenancy Advisory Limited to unpack the Principal Tenancy Adjudicator's new practice note on the use of AI in Tenancy Tribunal applications. Serina breaks down what a practice note actually is, why AI-generated applications can be a tell-tale sign of a weak or under-resourced case, and how property managers can use that to their advantage. They discuss the real possibility of cost awards against meritless, AI-driven claims, why RTA knowledge and good storytelling still win the day, and how the Tribunal's guidance lines up with the Courts of New Zealand's own AI guidelines for lawyers, judges, and self-represented parties. The conversation also covers the new three-month pilot scheme fast-tracking rent arrears and urgent health-and-safety cases, and David and Serina share some frank views on Renters United's recent comments about the Tribunal. Plus, updates on the PMC Awards (opening 10 August) and PMC conference tickets.

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David Faulkner is back partnering with Harrison Vaughan and Samantha Arnold in the new Property Management show where they discuss all things relevant to Property Management in New Zealand. We do not discuss rent roll growth or compliance, we discuss the relevant topics that affect our industry

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