Postal Hub podcast Postal Hub Podcast

Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends.
Research commissioned by Stamp Free into postal and parcel trends
Competition for market share
Dynamism of the UK delivery market, with traditional and alternative carriers
The growth and scale fuelling competition in the last mile
Structural issues creating issues for established delivery companies
Getting close to consumers
Transformation of the delivery sector
Three key aspects of out-of-home delivery: customer convenience, sustainability and business efficiency
The potential impact of digitalisation on the delivery sector
How data helped cross-border delivery
Getting data right for C2C delivery
The label - physical representation of data
The Stamp Free concept
How Stamp Free works in practice
Data capture at source
Stamp Free and parcel lockers
Going beyond replacing stamps and creating a pre-validated physical delivery item
Simplifying parcel assessment and drop-off for consumers and delivery drivers

Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options.
How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences and habits Identifying groups of consumers with common attitudes towards green delivery, including the careless consumer, and ignorant consumers Education of consumers so they can understand environmental impact of their delivery choices Consumers’ willingness to pay for greener delivery options What should the delivery sector do next to help consumers make greener delivery decisions? Difference in actual consumer behaviour relating to green delivery across different clusters of consumers  

Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery.
The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing restaurant delivery Importance of timeliness to restaurant delivery Delivery problems in meal delivery How delivery aggregators are using tech to upend restaurant delivery Ability to plan last mile deliveries Batching of orders Timeliness of meal delivery La Poste delivering meals, and planned meal delivery Consumers tracking orders and deliveries Delivery pricing and menu pricing Restaurant delivery companies struggling to make a profit Fees, food prices, up-selling, and other ways to fund delivery Delivery costs and impact on restaurant profitability  

Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery.
Background on bpost’s environmental and sustainability strategy and ambitions Electrifying the last mile and using out-of-home delivery Emission-free delivery in Ecozones Corporate Sustainability Reporting Directive Lowering emissions Reporting bpost’s emissions to e-commerce retailers How bpost’s carbon calculator tool works Validating the carbon calculator and complying with standards Applicable for bpost parcels in Belgium Predicting parcel emissions and future improvements to the carbon calculator Helping consumers understand the environmental impact of different delivery options How the carbon calculator tool will help bpost reduce its own emissions Standardisation and regulation of last mile delivery emissions reporting, including conversations with Belgian regulator BIPT  

Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions.
Overview of the Packaly network
Freelance riders and local partners
Consolidating orders  

Ship-from-store and ship-from-hub
Choosing the right vehicle for delivery routes
Managing volumes (size) and routing for delivery vehicles
Working with retailers and delivery partners to improve data
Delivering to low-emission zones
Sharing delivery hub infrastructure
Giving retailers greater visibility of last mile emissions
Calculating emissions at a granular level
Need to standardise of emissions reporting
 

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:
History of Matkahuolto carrying parcels Matkahuolto's public transport roots B2B, B2C and C2C deliveries Interacting with C2C via mobile apps as well as in-store Residential delivery and out-of-home delivery Matkahuolto's service point network Finnish consumers' delivery preferences Size of Matkahuolto's parcel locker network and service point network Density of out-of-home network Location of Matkahuolto parcel lockers Cross-border delivery and delivery partners, including Omniva, GLS and Bring Matkahuolto's sustainability commitments Customer experience and parcel lockers Using agnostic parcel locker networks and own parcel locker network Smartmile acquisition Publishing parcel locker data Redirecting parcels to nearby PUDO points