Postal Hub podcast

Postal Hub Podcast
  • 5.0 (12)
  • BUSINESS
  • UPDATED WEEKLY

The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.

  1. 2D AGO

    Ep 394: FedEx, InPost, and the future of out-of-home delivery in the USA

    Dean Maciuba, Founding Partner at Crossroads Parcel Consulting, discusses the future of out-of-home delivery in the USA. What the FedEx-InPost transaction means for FedEx exposure in Europe Learning from InPost about parcel locker operations The opportunity for parcel lockers in the USA Future opportunities to combine FedEx and InPost operations in Europe FedEx and Flying Tigers Parcel locker failures in the USA Targeted rollout of parcel lockers in key US markets FedEx's existing PUDO relationship with retailers Partnering with retailers or the USPS for parcel lockers Are parcels a priority for PUDO partner retailers? Is 24-hour access really a selling point? USPS and parcel lockers Leveraging the USPS post office network for parcels Understanding US consumer behaviour in parcels= Residential and rural delivery surcharges UPS and FedEx and e-commerce parcel delivery density Consolidating deliveries to out-of-home parcel collection points Residential parcel lockers

    29 min

  2. FEB 11

    Ep 393: Building successful parcel locker systems

    Julia Lockman, Junior Partner at OMNIC, explains how a parcel locker system is more than just infrastructure. We cover the key considerations for building a successful and coherent parcel locker system. There's no one-size-fits-all guide to launching a parcel locker network - context is crucial A systematic approach is needed when building a parcel locker network Start with the data, including peak volumes, customer ha Systems shape consumer behaviour Systems have measurable value, both for customers and for network operators Parcel locker systems must be natural - they don't care about the same things that delivery companies care about! Importance of external factors, such as access, car parking Choosing the right locker network for the market Factors such as climate and lifestyle have a huge impact on parcel locker networks Using data to increase chances of success in parcel lockers Interpreting data to build good business processes User experience is more than just the customer interface - processes are important Analytics should support forecasting, capacity planning, and proactive intervention How analytics can support decision logic, such as maximising utilisation rate Using data to optimise parcel locker networks, e.g. location management Parcel lockers aren't automatically "green" - customer behaviour and location management are crucial Bad decisions can destroy network efficiency

    21 min

  3. FEB 3

    Ep 392: Creating Malaysia's 21st century post office network

    Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to assist with queue management The omnichannel experience Creating a super app

    16 min

  4. JAN 27

    Ep 391: Letters in Denmark

    Mindaugas Cerpickis, Partner at Copenhagen Economics, and Jacob Østermann, Lead Economist at Copenhagen Economics, analyse the changes in the Danish letters market, including PostNord's exit. Recap of the USO shake-up in 2024 Alternative letter delivery service via DAO Targeted measures for shipments for the blind, letters to island communities, and international mail Service levels post-abolition of the USO Letter pricing over past two years Exemptions from Denmark's mandated digital mailbox Frequency of letter delivery How inbound and outbound international mail is handled after PostNord exited domestic letter delivery PostNord Denmark's defunct street posting boxes International parcels Lessons to be learned from the Denmark example How DAO is able to deliver letters, despite not being the traditional postal operator

    21 min

  5. JAN 20

    Ep 390: China continues to dominate cross-border e-commerce

    Jakub Rymkiewicz, Market Research Manager at the IPC, shares some key findings from IPC's Cross-Border E-commerce Shopper Survey 2025. China's continued dominance in cross-border e-commerce Growth of Chinese marketplaces - in particular Temu Delivery speed for cross-border orders Shrinking delivery times from China Moving fulfilment centres closer to the consumer EU fees on cross-border orders Trends in delivery locations, including out-of-home delivery Continuing prevalence of residential delivery in some markets What powered growth in parcel locker usage Dwell time for out-of-home delivery How consumers travel to out-of-home delivery points for parcel collection Cross-border returns, including paid returns Retailers targeting serial returners Sustainable cross-border e-commerce delivery Who should fund sustainability in delivery?

    23 min

  6. JAN 13

    Ep 389: Delivery tech special

    Miloš Zlatković (Mily Technologies), Erik Wilhelm (Kyburz), Gordon Steward (The Information Factory), and Jorn Spiertz (Shiptimize) discuss delivery technology.   This special episode was recorded at the OMNIC stand at Parcel+Post Expo 2025.   Miloš Zlatković, Founder & CEO at Mily Technologies, covers practical applications of AI in the postal, delivery and last mile space: Moving fast with the right data set Using AI to select OOH delivery partner locations Leveraging publicly available data Erik Wilhelm, Head of Research at Kyburz, discusses electric delivery vehicles: Factors driving interest in electric delivery vehicles Trend towards carrying greater parcel volumes in EVs Increase in battery capacity Experience with Swiss Post in battery life Customising to different local operating environments Gordon Steward from The Information Factory discusses analysing delivery costs: Understanding direct and indirect costs in parcel networks Updating underlying costs Identifying and analysing potential cost savings Jorn Spiertz, co-founder and COO at Shiptimize, covers shipping technology, inclyding: Automating delivery solutions The post-purchase experience Understanding e-commerce marketplaces

    24 min

  7. 12/30/2025

    Ep 388: End-of-year special (part 2)

    Part 2 of 2025's end-of-year special features Jonathan Bouaziz (Kardinal), Peter Balfour (imageHOLDERS), Clemens Beckman (Greenplan), and Amanda Martinez (HubBox). Jonathan Bouaziz, co-CEO at Kardinal, discusses the e-commerce boom and being prepared for a volatile 2026: Emerging trends in cross-border fees, especially in Europe How consumers might perceive the €3 fee How Chinese marketplaces might adapt to changes Opportunity to reinvent delivery Fast, free delivery, or green delivery? The attitude-behaviour gap in green delivery Why can some last mile operators better adapt to shifts in the operating environment? Taking control instead of being reactive Peter Balfour, VP Postal Sales at imageHOLDERS, covers helping customers adopt self-service in the post office: Getting the customer journey right Educate customers on self-service solutions Accessibility Importance of easy-to-use software Customising self-service for each post office network Clemens Beckmann, CEO at Greenplan, discusses route optimisation: Planning and execution of planned routes Incorporating time windows into route management Real-time updating of stop sequences Helping the driver Avoiding time violations Amanda Martinez, Network Partner Director at HubBox, on out-of-home delivery and the checkout experience: Offering OOH delivery at checkout in various markets Improving the user experience when selecting delivery locations Best practice in dynamic delivery selection Remembering customer delivery preferences

    35 min
  8. Ep 387: End-of-year special (part 1)

    12/30/2025

    Ep 387: End-of-year special (part 1)

    Part 1 of 2025's end-of-year special features Mark Fallon, President and CEO of the Berkshire Company, and Cathy Morrow Roberson, Founder at Logistics Trends & Insights. Mark Fallon discusses news from the US postal sector, including: The new USPS Postmaster General and his vision for the postal service Industry reaction to the new PMG Leveraging the USPS post office and last mile networks USPS Board of Governors update Letter volume trends Stakeholder resources Cathy Morrow Roberson discusses developments in heavy and bulk last mile delivery: Trends in outsourcing vs insourcing of delivery Value added services Case studies of Tractor Supply, Costco, Wayfair Big and bulky returns

    31 min
See All (394)

Ratings & Reviews

5
out of 5
12 Ratings

About

The Postal Hub is the podcast for the global postal, parcels, delivery and express sectors.

Information

  • Creator
    Postal Hub Podcast
  • Years Active
    2015 - 2026
  • Episodes
    394
  • Rating
    Clean
  • Show Website
    Postal Hub podcast

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