Inside Information

Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
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Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.

Episodes

  1. 1D AGO

    02. Field Service Europe 2025, Part 1 | Charlie McNiff

    02. Field Service Europe 2025, Part 1 | Charlie McNiff What is the state of field service in 2025? While the industry's digital transformation is, arguably, still underway—here comes AI to shuffle the deck again. We attended one of the world's largest field service events to see how companies are navigating all this dramatic change. Part One of our coverage of Field Service Europe, 2025. Featuring an interview with Field Service Director Charlie McNiff of World Business Research (WBR). More resources: Visit the official website for Field Service Europe.

    20 min

  2. DEC 17

    01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews

    01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews What if your car could talk to you? What if it could tell exactly what that warning light means, and what to do with it next? What types of questions would you ask it? What kinds of information would you want it to give you? Host Laura McGowan hits the streets to find out how consumers feel about the emerging field of in-vehicle AI. Then she sits down with Adrienne Simowski, one of the developers behind AVA, the Advanced Vehicle Assistant designed to support OEM warranty and after-sales while enhancing driver safety and convenience. More resources: To learn more about AVA visit: info.tweddle.com/en-us/ava

    29 min

  3. DEC 8

    Inside Information - Series Teaser #2

    Product support material often makes or breaks our relationship to a brand. Join Host Laura McGowan for a deep dive into the world of help desk call centers, cutting-edge AI diagnostics and dueling explainer videos. Find out how product information gets made, and all the ways it could make life better, on Inside Information. Coming soon.

    1 min

  4. DEC 8

    Inside Information - Series Teaser #1

    INSIDE INFORMATION: Everything you ever wanted to know about product support information, but were afraid to ask.  Coming Soon, wherever you get your podcasts.

    1 min

Trailers

About

Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.

Information

  • Creator
    Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
  • Years Active
    2K
  • Episodes
    4
  • Rating
    Clean
  • Copyright
    © 2025 Tweddle Group
  • Show Website
    Inside Information