54 episodes
Lifelong Learning: Implementing Best Practice In Business APMG International
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- Education
APMG talks to industry experts to get their valuable perspective on success in businesses today. Organisations invest in best practice in areas such as project and programme management, business relationships, change, cyber security, governance, IT, PPP, strategy and more, but often don’t reap the benefits. Listen to APMG’s CEO, Richard Pharro, speak to a range of senior leaders and practitioners who will share lessons learned through implementation and offer practical advice that can be applied by anyone to improve their work processes.
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S5-Ep6 | From SLAs to XLAs: Redefining customer experience, with Anthony Orr
In this episode, renowned ITSM expert Anthony Orr joins Richard Pharro, CEO of APMG International, for an insightful discussion on the intricacies of service level agreements (SLAs) and the evolution towards experience level agreements (XLAs). They delve into the impact of SLAs on organisational behaviour, exploring both their benefits and shortcomings. Through thought-provoking questions, Richard prompts Anthony towards the broader implications of service excellence and the importance o...
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S5-Ep5 | The art of behavioural change, with Sarah Hills
In this episode, Richard Pharro, CEO of APMG International, speaks to Sarah Hills, Change expert and Founder of Carpe Omnia Training.They explore the intricacies of organisational change and the challenges of introducing best practices. Richard prompts Sarah about the behavioural shifts required for successful implementation, to which Sarah stresses the importance of establishing trust and openness with clients.She elaborates on her consulting approach, emphasising the need to understand curr...
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S5-Ep4 | Neuroscience and Change: cracking the leadership code, with Tibisay Vera
In this episode, Richard Pharro, CEO of APMG International, speaks with Tibisay Vera, neuroscientist, and creator of the PEPE model – Neuroscience for Change. Delving into Tibi's wealth of experience spanning over two decades in change and leadership, this episode uncovers the profound impact of neuroscience on managerial effectiveness and team motivation amidst the backdrop of today's dynamic work environments.Tibi probes into the ways understanding neuroscience can empower leaders to n...
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S5-Ep3 | The power of PMOs in decision-making, with Eileen Roden
In this episode, Richard Pharro, CEO of APMG International, speaks to Eileen Roden, Director and Co-Founder of House of PMO.Delving into the heart of modern project management, this episode navigates the intricate terrain of PMOs' vital role in today's dynamic business environment.On the implications of transitioning into a project economy, Eileen explains how PMOs can facilitate successful project delivery while ensuring benefits realisation. Through the lens of optimism bias, we explore how...
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S5-Ep2 | Navigating AI, Creativity, and Community in Technical Communication, with Liz Herman
In this episode, Richard Pharro, CEO of APMG International, welcomes Liz Herman, elected Vice President of the Society for Technical Communication and a Senior Manager in knowledge content training with Accenture Federal Services.Richard and Liz discuss the impact of artificial intelligence (AI) on technical communicators and how the Society is leveraging support to its members throughout shifts in technology. Liz advocates for the importance of human collaboration with AI, referring to techn...
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S5-Ep1 | Choosing the right Agile methodology with Melanie Franklin & Andrew Craddock
In this episode, Richard Pharro, CEO of APMG International, speaks to thought leaders Melanie Franklin and Andrew Craddock as they delve into the evolution of Agile Project Management, discussing its impact on businesses and the broader context of cultural transformation.Melanie Franklin, a seasoned expert in Change Management, and Andrew Craddock, a prominent figure in Agile methodologies, share their extensive experience, offering valuable advice and guidance for organisations navigating th...