Ansafone Contact Centers

Ansafone Contact Centers

Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business and disaster situations. Take a listen to the interviews of our leadership team.

Episódios

  1. 26/02/2020

    Hear it from One of Our Top Call Center Agents, Erick Rodriguez – Shift Lead- from Ansafone Contact Centers

    Ansafone Contact Centers is a national, award-winning BPO contact center based in Miami, FL and Santa Ana, CA. With other multiple geo locations, Ansafone can help with any call center solutions. Take a listen into the inside scoop of what's it like to work at a call center from the perspective of our Site Leader, Erick Rodriguez. For more info, see www.ansafone.com.

    10 min

  2. 26/02/2020

    Our Up and Close Podcast Inteview with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers

    In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it's like to work for a national call center and the ins and outs of the industry. Terra shares her insights of what are seen as assets of the business and areas of improvement. With the instilled core values of Ansafone Contact Centers, we see what it takes to sustain a business like Ansafone and what has made it a great BPO provider for medical, financial, ecommerce and other niche industries. For more info, go to www.ansafone.com

    19 min

  3. 26/02/2020

    Talking about AI ( Artificial Intelligence) with Jared Mendez, CTO, of Ansafone Contact Centers

    In this full podcast interview, we talk with Jared Mendez, CTO, of Ansafone Contact Centers about call center technology and artificial intelligence. Jared shares the influences of AI and how it will impact the call center industry. Ansafone Contact Centers is a national call center that offers omni- channel call center services and bilingual services. Take a listen into the inside scoop of what it's like to service natural disasters and everyday business operations.  For more info, see www.ansafone.com,

    15 min

  4. 19/11/2019

    CEO of Ansafone Contact Centers, Randy Harmat Speaks on the Call Center Industry!

    In this episode, we get an inside perspective in the podcast interview with CEO, Randy Harmat, of Ansafone Contact Centers. Ansafone Contact Centers prides itself on 50 years of world-class experience and brand care. With its leading CEO, Randy, we hear how he started the company, what he inherited as an advantage and disadvantage and the journey of what it's like to build call center business. Many times, you will hear Randy say, "We are in the peoples business!"---it's more than just picking up a call, but there is an art and skillset required to make sure that each call is properly accommodated. The core values  and his philosophy of promoting his internal staff is what keep longevity in business and client relationships.  Ansafone celebrates its 50th Anniversary and you will hear why this company is one of the top BPO providers and call center companies world-wide.  For more info, see www.ansafone.com. Thank you for listening!

    20 min

  5. 04/09/2019

    Real Stories Told by Agents at Ansafone Contact Centers! Get the Behind the Scenes of What It Takes to Help Life-Threatening Calls!

    Behind every call, there is a story most people do not see. But, the call center representatives at Ansafone Contact Centers are the ones that pickup these calls sometimes life-threatening which require prescriptions to health conditions to helping others in natural disasters when people are displaced. Agents, Frances, Michael, and Paula all share what they encounter, what they do to navigate the customers' requests and the unseen skillset that are required to be highly-trained and professional agents to handle and manage unpredictable calls. Learn more about what active listening is,  emotional intelligence and what it takes to address customer concerns.  Ansafone Contact Centers is a 50 year national call center establishment that prides itself on providing world-class customer experience and brand care. To learn more about this award-winning customer call solutions provider, go to: www.ansafone.com.

    25 min

  6. 16/07/2019

    The 50 Yr. Establishment of Ansafone Contact Centers and How They Pioneered the Call Center Industry!

    In this full 30 min. interview with Ansafone Contact Centers, Tim Austrums, the VP of Sales/Marketing delves deep into the ins and outs of the call center industry, sharing industry knowledge, vast experience, and crisis management. In a candid and personable interview, Tim talks about why he got into the industry, what this "people's business" has taught him and what is the true asset and culture of Ansafone Contact Centers that was originally built from a family business for 50 years! Servicing large Fortune 500 companies and government agencies as FEMA undoubtedly shows the scale and capabilities of what Ansafone can do and what it is becoming as a legendary influence in the industry. Learn also about how secured text messaging, artificial intelligence and other upcoming. modern technologies will help businesses stay in the game! To learn more, go to: www.ansafone.com

    30 min

  7. 15/07/2019

    How do our Core Values at Ansafone Contact Centers affect our business?

    Hear this snippet about Ansafone Contact Center's Core Values and how it balances and shapes its way of doing business and how they service their call center solutions. Tim Austrums, VP of Sales/Marketing talks about this in his experience and expresses the culture at Ansafone, an award-winning customer service outsourced call center solution center. www.ansafone.com

    1 min

  8. 18/06/2019

    A Sneak Peek with Tim Austrums, VP of Sales/Marketing from Ansafone Contact Centers

    Here is a sneak peek to the podcast interview with Tim Austrums, VP of Sales/Marketing of Ansafone Contact Centers based out of Ocala, FL and Santa Ana, CA. In this episode, Tim shares his inside perspectives of the call center industry, its' challenges and successes, ins and outs of the business, and what it takes to sustain a company like Ansafone upon its upcoming 50th Anniversary. Diving deep into conversations of disaster and emergency situations where they serviced FEMA, and other gov't programs that affected people's lives. The full 30 mins. interview is coming soon! Stay tuned. For more info, see www.ansafone.com. Thank you for listening!

    1 min
  • 8 episódios

Sobre

Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center business and disaster situations. Take a listen to the interviews of our leadership team.

Informação

  • Autoria
    Ansafone Contact Centers
  • Anos em atividade
    2019 - 2020
  • Episódios
    8
  • Classificação
    Para todos
  • Copyright
    © Ansafone Contact Centers
  • Site do programa
    Ansafone Contact Centers