The ABIC Podcast

Aesthetic and Beauty Industry Council
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Creating unity, community, conversation and strength, we are your representative association for beauty and aesthetics

  1. -6 h

    331: The New Client Journey: Why Faster Communication, AI and Trust Are Now Business Critical with Ramey Shehata from Podium Software

    The client journey no longer begins when someone walks through your clinic door. It begins the moment they search, message, call, read a review—or wait for a response. In this episode of the ABIC Podcast, Ramey Shehata from Podium Software joins us to explore why faster communication, AI and trust have become business-critical for clinics, salons, spas and medical aesthetic businesses. Together, we unpack: Why slow responses can erode trust before the relationship begins Where businesses may be losing enquiries, bookings and loyalty without realising it How missed calls and inconsistent follow-up affect the entire client journey Why reviews have become part of the client’s decision-making process How AI and automation can support better service without replacing human care What should never be automated in a high-trust business The communication systems modern clinics should review and strengthen This is an insightful conversation about the client journey before the treatment room—and how becoming easier to contact, trust and return to can support stronger conversion, retention and long-term growth. This episode is proudly brought to you by Podium Software The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on ⁠Apple Podcasts⁠** or ‘follow’ on ⁠Spotify⁠, **and leave a review if you’re feeling especially generous and please follow us ⁠@aestheticbeautycouncil

  2. 13/09

    330: The Acne Clock - Timing, Inflammation and the Circadian Science Therapists Can No Longer Ignore with Kris Astroff for Circadia Australia

    Acne is often treated as a stubborn skin problem—but could stubborn thinking be part of the problem? In this episode of the ABIC Podcast, we’re joined by Kris Astroff for Circadia Australia to explore acne through the lens of circadian rhythm, inflammation, barrier recovery, sleep, stress, sebum and treatment timing. Together, we challenge some of the simplified and outdated narratives that continue to shape professional acne care. We examine why aggressive treatment can sometimes work against the skin, how its functions and needs change between day and night, and what therapists should consider when assessing skin readiness, treatment response and client lifestyle. We also discuss the pressure practitioners face to keep pace with evolving evidence, the importance of questioning supplier education and marketing claims, and how clinic owners can build a stronger culture of ongoing learning and evidence-aware practice. This clinically responsible conversation is for clinic owners, skin therapists, dermal clinicians, beauty therapists and educators who want to think more critically about acne and create more informed consultation and treatment practices. This episode is brought to you by Circadia Australia, ABIC Foundation Partner. Learn more at circadia.com.au The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  3. 23/06

    329: Why So Many Talented Practitioners Get Stuck: The Career Mistakes Quietly Destroying Futures in Beauty and Aesthetics

    Why do so many talented people in beauty and aesthetics still end up on the wrong path? In this episode, Megan Rees unpacks the hidden career mistakes that quietly hold students and practitionersback, from choosing the wrong qualification too early to misunderstanding where beauty, dermal, and nursing truly diverge. This is a conversation about career clarity, credibility, long-term opportunity, and what it really takes to build a future in this industry with substance. This episode is brought to you by Australasian Academy of Cosmetic Dermal ScienceThe ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  4. 24/05

    328: Inside the Mind of a Success Driver with Maria Enna-Cocciolone from INSKIN Cosmedics

    Today’s episode is a rare opportunity to step inside the mind of someone who has shaped the Australian beauty and aesthetics landscape more than most people realise. For over four decades, Maria Cocciolone, Founder and CEO of INSKIN Cosmedics, has been a driving force behind some of the most respected brands, philosophies, and education frameworks in modern skin health. But this conversation isn’t about products, protocols, or business milestones. It’s about the psychology, values and quiet discipline behind a lifetime of impact. We explore the defining moments that forged her leadership style, the mindset she leans on when navigating uncertainty, and the habits that fuel her ability to innovate without compromise. Maria’s reflections offer uncommon clarity for clinic owners, practitioners, and entrepreneurs who want to build something meaningful, sustainable, and future-focused in an industry that reinvents itself every few years. From decision-making patterns and creative tension, to scaling with purpose and leading with heart—this is a conversation about what truly drives excellence, and why mindset is the real differentiator between businesses that plateau and those that evolve. Let’s dive into this deeply insightful and intimate discussion with the incredible Maria Cocciolone.  The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  5. 15/03

    327: More Than a Soft Trade: The Clinical and Emotional Intelligence of Beauty with Marketta Gray from Holmesglen Institute

    In this episode, we’re joined by Marketta Gray, Education Manager at Holmesglen Institute, one of Australia’s most respected education providers, for an important discussion on the evolving identity of beauty therapy as a skilled, clinical and highly human profession. Coming into the department from outside the traditional beauty pathway, Marketta offers a fresh perspective on how the beauty industry is perceived — and why that perception often fails to reflect the depth of skill required in modern practice. Together, we explore why beauty is often labelled a “soft trade,” the technical and clinical capabilities expected of today’s practitioners, the connection between beauty therapy and allied health principles, and the vital role emotional intelligence plays in client care, confidence and wellbeing. The conversation also examines resilience in practitioners, ethical responsibility in shaping beauty standards, the importance of normalising diverse skin conditions, and how education must continue to evolve to better bridge the gap between training and real-world industry expectations. This is a thoughtful conversation about professional identity, respect, responsibility, and the future of beauty education 🎧 This episode is brought to you by Holmesglen Institute. The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  6. 9/01

    326: Beyond the timelime: Making multi-treatment journeys safe and seamless with Nancy Abdou from The Australian Laser and Dermal Institute

    Today we’re joined by Nancy Abdou, Founder and Director of The Australian Dermal & Laser Institute, one of Australia’s most respected dermal educators and an authority in evidence-based treatment planning. With a unique blend of clinical experience, advanced skin expertise, and years spent training therapists across the country, Nancy understands the real-world challenges practitioners face when combining multiple modalities. She works closely with clinics to strengthen consultation skills, refine clinical judgement, and build structured treatment pathways that prioritise safety, barrier integrity, and long-term results. At the ABIC Electrology Symposium, Nancy will be unpacking one of the most complex—but essential—skills in modern practice: safe sequencing. Today, she’s here to give us a deeper look at the frameworks, pitfalls, and mindset shifts that help transform reactive troubleshooting into confident, proactive planning. This episode is brought to you by The Australian Dermal & Laser Institute The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  7. 29/12/2025

    325: From Training to Mastery: The Role of Education in Modern Electrology with Joanie Gonella from Electrology Education Coalition

    In this episode of the ABIC Podcast, we’re joined by Joanie Gonella, Certified Professional Electrologist, educator, and co-founder of the Electrology Education Coalition, to explore the role education plays in shaping competent, ethical and confident electrology practitioners. With over two decades of clinical and teaching experience, Joanie shares why strong foundational training is critical, how gaps in early education can surface later in practice, and why ongoing learning — including the willingness to unlearn outdated methods — is essential as technology and client expectations evolve. This conversation examines education not as a one-time qualification, but as a long-term commitment that directly impacts treatment outcomes, professional judgement and career sustainability. This episode is brought to you by Electrology Education Coalition The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

  8. 14/12/2025

    324: Cutting Through Skin Misinformation – Bringing Clarity to Clients and Confidence to Clinics with Tracey Mead and Bianca Robertson from Skin & Health Solutions Education

    Today, we’re diving into a topic that affects every clinic, salon, and skincare professional: skin misinformation — and how education can rebuild trust between the public and our industry. Joining us are two passionate educators who are helping Australians cut through the noise with clear, science-based skin guidance: Tracey Mead, Founder of Skin & Health Solutions Education, and Bianca Robertson, Dermal Therapist and Clinical Educator. Together, they’ve made it their mission to make skin knowledge accessible not only to professionals, but also to everyday Australians — parents, teens, and anyone feeling overwhelmed by mixed messages online. If you’re a clinic owner, dermal therapist, beauty therapist, or skincare professional — this is your reminder that education is one of the most powerful tools you have. To learn more, visit skinandhealtheducation.com.au or connect with Tracey and Bianca. This episode is brought to you by the Aesthetic & Beauty Industry Council (ABIC) The ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil

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Sobre

Creating unity, community, conversation and strength, we are your representative association for beauty and aesthetics

Informação

  • Autoria
    Aesthetic and Beauty Industry Council
  • Anos em atividade
    2018 - 2026
  • Episódios
    336
  • Classificação
    Explícito
  • Copyright
    © Aesthetic and Beauty Industry Council
  • Site do programa
    The ABIC Podcast

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