The Retail Tea Break

The Retail Advisor

Hosted by retail industry expert Melissa Moore, The Retail Tea Break podcast brings together retailers, brands and thought leaders to decode the myths, share knowledge and give you fresh insights into the ever-evolving world of retail.

  1. The Retail Nomad’s Playbook for Global Retail Success

    -1 DIA

    The Retail Nomad’s Playbook for Global Retail Success

    In the latest episode of The Retail Tea Break, Melissa is joined by Nick Harbaugh. The retail project management leader has more than 35 years of experience in commercial construction and large-scale store rollouts. He founded Retail Marketing Services and went on to lead international programs for major global brands, delivering complex retail execution across hundreds of locations and multiple countries. Now based in Costa Rica and known as The Retail Nomad, Nick shares his global perspective on brick-and-mortar retail, operational discipline and what it truly takes to deliver projects at scale. Key Discussion PointsManaging store rollouts across 600+ locations in 15 countriesThe importance of cross-department collaboration between marketing, construction and operationsWhy strong project management protects timelines, budgets and client relationshipsCost control, scope clarity, and knowing when to walk away from the wrong projectsRelationship-driven business development and long-term networking strategiesLife in Costa Rica and building The Retail Nomad brand! Check out The Retail Nomad: https://www.youtube.com/@theretailnomad This episode is brought to you by SmartGifty, the modular digital platform connecting gift cards, loyalty and data into one experience layer. It is used by destinations, shopping centres and retail chains to personalise customer journeys, gain behavioural insight and treat customers as guests rather than transactions. Check out www.smartgifty.com

    33 min
  2. Powering Retail Transformation: River Island, Nobel Panacea & Pentland Brands

    2/04

    Powering Retail Transformation: River Island, Nobel Panacea & Pentland Brands

    This episode of The Retail Tea Break was recorded at the fabulous press event for this year's Retail Technology Show. It brings together three powerhouse voices from across retail technology and digital transformation: Meriel Neighbour, Director of Technology at River Island Will Lockie, Global Digital Director at Noble PanaceaAna Machado da Silva, VP Digital Product at Pentland Brands Matt Bradley, Event Director at Retail Technology Show From large-scale transformation journeys to the reality of MACH architecture, evolving loyalty strategies and aligning tech with brand and people, this is a grounded, insight-rich conversation on what actually drives success in modern retail. If you're navigating legacy systems, AI hype, or digital change fatigue this one’s essential listening. Key TakeawaysTransformation is holistic, not just techMACH enables speed, agility, and seamless journeysLoyalty must move from discounts to  relationshipsTech should be invisible but powerfulLegacy systems fail when they limit customer experiencePeople, not platforms determine transformation success You can hear more from today’s guests and episode sponsor SmartGifty at Retail Technology Show! Links & ResourcesRetail Technology Show: 22–23 April, London ExCeL Registration link: Retail Technology Show - Feel the Beat of Retail here This episode is brought to you by SmartGifty, the modular digital platform connecting gift cards, loyalty and data into one experience layer. It is used by destinations, shopping centres and retail chains to personalise customer journeys, gain behavioural insight and treat customers as guests rather than transactions. Check out www.smartgifty.com Founder Jurij Triller will be at Retail Technology Show, connect with him Jurij Triller | LinkedIn and arrange your meeting today!

    30 min
  3. Season 10 Trailer

    TRAILER DA TEMPORADA 10

    Season 10 Trailer

    Season 10 of the award-winning Retail Tea Break Podcast is here and it’s set to be the biggest yet. Four and a half years in and after a record-breaking 2025, the momentum is only building. This season promises sharper insights, bolder conversations and real-world retail truths you won’t hear anywhere else. What’s Coming Up This Season… A conversation that proves inclusion isn’t a trend, it’s transformativeA global perspective connecting design, delivery and commercial successA bold, no-filter take on what it really takes to grow a businessHonest truths about digital transformation the wins and the uncomfortable realitiesA question around sustainability that might challenge everything you think you knowA deep dive into a platform many overlook, but shouldn’tA conversation that will make you rethink one of retail’s most talked-about brands New for Season 10 We’re now on Substack! Subscribe to The Retail Tea Break Podcast on Substack to read my take on each episode, with extra learnings, deeper insights and behind-the-scenes thinking you won’t hear on the podcast. Catch up on all 114 previous episodes on your favourite podcast platform and make sure you hit follow or subscribe so you never miss a new release. You can also watch episodes on YouTube, and join the conversation by sharing your favourite moments. Tag me, Melissa Moore and The Retail Tea Break Podcast on LinkedIn or Instagram. Put the kettle on, grab your cup of tea, and get ready, season 10 is here!

    4 min
  4. Behind the scenes at NRF 2026

    27/01

    Behind the scenes at NRF 2026

    Episode 113 of The Retail Tea Break podcast was recorded live at National Retail Federation Big Show 2026 in New York. In this special megamix episode, Melissa Moore brings together industry leaders to share honest, on-the-ground insight into what’s shaping retail in 2026; from store operations and global expansion to AI, availability, waste and cyber resilience. Grab a cup of tea and listen in to the conversations driving real change across retail! Featured Guests & ConversationsLinda Johansen James, Founder & CEO, International Retail Group A leading retail voice on the latest issue of International Retail Magazine and the evolving role of AI in retail leadership. Allan Malcomson, Co-Founder & CEO, Meerby A retailer-turned-founder shares what’s top of the agenda for 2026 and how technology can genuinely support store teams. Dan Jelfs, Chief Commercial Officer, PMC Where retailers are really placing their tech bets, simplifying complexity under the bonnet, and why cyber security is now a board-level priority. Alex Considine Tong, Chief Product Officer, Retail Insight Fixing availability, reducing waste and turning data into clear, actionable priorities for store teams. Fred de Gombert, Co-Founder & President, Akeneo Why product information matters more than ever, how teams can move faster with confidence and what AI needs to truly add value. Isabell Aakervik, Chief Expansion Officer, Sitoo The reality of unified commerce, empowering store teams with real-time insight and future-proofing commerce platforms for growth. A huge thank you to our sponsor International Retail Magazine. Each issue is packed with practical strategies, global insights, and leadership perspectives you can use immediately. Visit https://irg-retail.com/international-retail-magazine/ to subscribe to your free copy of the latest issue.

    33 min

Excerto

Sobre

Hosted by retail industry expert Melissa Moore, The Retail Tea Break podcast brings together retailers, brands and thought leaders to decode the myths, share knowledge and give you fresh insights into the ever-evolving world of retail.

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