Evergreen Podcasts

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Canal • 53 programas

Economía y empresa

Economía y empresa

Dos veces a la semana
Noticias diarias

Noticias diarias

17/10/2019
Inversiones

Inversiones

Cada semana
Política

Política

Cada semana
Hogar y jardín

Hogar y jardín

Cada dos semanas
Comedia

Comedia

Cada semana
Política

Política

Cada semana

5 mar

Why Credit Union Transformation Is Stalling and How to Fix It

Credit unions entered 2026 with more digital ambition than any segment of the banking industry. Yet 60% are still in early stages of transformation or lack clear goals. That’s not a strategy issue. It’s an execution issue. In this episode of The Experience Factor, sponsored by Q2, Jim Marous sits down with Jesus Garcia, Chief Experience Officer at OceanAir Federal Credit Union, to examine what the 2026 Retail Banking Trends and Priorities report reveals about the credit union sector and how one institution is moving beyond ambition to measurable results. This conversation covers: * The execution gap * The branch expansion paradox * The talent contradiction * Fintech partnerships that actually drive impact * The open banking blind spot * AI: substance vs optics This discussion isn’t about strategy decks. It’s about what’s actually working and what must change. The Experience Factor is sponsored by Q2. Download the 2026 Retail Banking Trends and Priorities Report here.

5 mar

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41 min
9 may

The Silent Attrition Crisis in Banking: How to Detect It Early

Most banks think they have an attrition problem under control because the closure numbers still look healthy. But customers are not leaving the way they used to. They are opening accounts at Chime, SoFi, Robinhood, Cash App, and Acorns while keeping their old bank relationship open. The direct deposit stays, and the account stays active, and even the dashboard says everything is fine. Meanwhile, more spending, more engagement, and more deposits quietly move somewhere else. In this episode, I break down what I call “silent attrition” and why the first outbound transfer matters more than the eventual account closure. Using data from J.D. Power, Cornerstone Advisors, Accenture, and a real-world engagement with a $10 billion institution, I explain why traditional retention metrics no longer reflect customer reality, how challenger brands are winning share of wallet without triggering alarms, and what banks can do right now to identify customers who are already halfway out the door. Because by the time the account closes, the relationship has usually been gone for years. #Banking #DigitalBanking #Fintech #CX #AI #CustomerRetention #attrition #BankTransformation

9 may

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10 min
18 feb

Credit One Bank Serves Those Who Others Won’t

About 25% of Americans can’t get a credit card from a major bank, and more than half are one or two missed paychecks from a credit crisis. Yet most financial institutions still design their products for prime borrowers and pretend the rest of the market doesn’t exist.In this episode of Banking Transformed, I sit down with Steve Min, Chief Credit Officer at Credit One Bank, who has built a business around the customers most banks would rather turn away. We talk about why two-thirds of consumers don’t understand the basics of how their credit score is calculated, why the stigma around imperfect credit keeps people from getting help, and what it actually takes to rebuild a credit profileSteve explains how Credit One approaches risk differently, why its Credit Wreckers program teaches people what not to do with their credit, and how building financial momentum can help borrowers qualify for better products over time. If your institution claims to serve the underserved, this conversation will challenge whether you’re actually doing it.Resources:CreditWreckers.comForWhatsAhead.comThis episode of Banking Transformed is sponsored by Credit One Bank Credit One Bank is a financial services company and one of the fastest-growing credit card issuers in the U.S. Founded in 1984 and headquartered in Las Vegas, Credit One Bank offers a full spectrum of credit card products including cash back and points-based cards as well as high-yield certificate of deposit and savings accounts. Credit One Bank is also an official partner of the Las Vegas Raiders and the Official Credit Card of NASCAR, the Vegas Golden Knights and Best Friends Animal Society. Learn more at CreditOneBank.com, in our Newsroom or on social media (@CreditOneBank) on Facebook, Instagram, YouTube, and LinkedIn.

18 feb

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23 min
17 mar

AI is the Operating System of Modern Lending

Most banks still treat lending as a point-in-time decision. Pull a score. Make a call. Wait. In today’s environment, that model limits growth and weakens earnings durability. In this episode of Banking Transformed, I speak with S. P. “Wije” Wijegoonaratna, Co-Founder and CEO of Aliya, about how AI-powered operational intelligence is transforming lending from episodic approvals into continuous, governed opportunity exploration. Aliya’s platform connects bank-account data, marketing intelligence, risk decisioning, and post-origination monitoring into a closed loop designed to improve efficiency without increasing balance-sheet risk. Are you operating episodically — or intelligently? #Banking #Lending #DigitalTransformation #AI #CustomerExperience

17 mar

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45 min
10 feb

Why Incremental Banking Improvements No Longer Work

With over $2 trillion in deposits already lost to digital banks and fintechs, incremental banking improvements are no longer a strategy; they’re a liability. Today, I'm joined by Benjamin Conant, Chief Product Officer at Alkami and Co-founder of MANTL, to discuss insights from their new 2026 Banking Predictions Report and what it reveals about why banks and credit unions are quietly falling behind. The discussion focuses on unifying systems that have operated in silos for decades, turning branches into profit engines, finally making AI deliver results, and consolidating vendors who can create solutions at speed and scale. Institutions that endure the next three years won't be the ones making minor updates to failing systems. They'll be the ones willing to take bold actions and operate with the urgency and resilience that the future demands. This isn’t a debate about following trends. It’s about how you execute.

10 feb

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38 min
5 feb

Your Gen Z Strategy Is Broken

Your Gen Z strategy is putting your organization’s growth at risk. New research from Primax, shows that only 12 percent of Gen Z consider a community or regional bank their primary financial institution. Will these Gen Z consumers move their parents' relationship out of your institution? By 2035, Gen Z will be the largest and wealthiest generation in history. And 72 percent say they face financial challenges unlike those of any other generation. They're seeking a financial partner who understands their reality far beyond a simple transaction. The bottom line is that customer loyalty is thin, opening accounts at new institutions is easy, and growth is no longer guaranteed. Today on Banking Transformed, I'm joined by Carrie Stapp, Vice President of Marketing at Primax. We're unpacking what the Banking in Focus research report reveals about what's broken in how banks approach Gen Z – and what you need to fix now before future growth moves elsewhere. This episode of Banking Transformed is sponsored by Primax Primax provides banks with payment processing services and an expansive array of value-added technology and solutions. Primax’s customizable solutions, including risk management, mobile and online card management, data and analytics, loyalty programs, marketing, strategic consulting, delinquency management and contact center services, help banks profitably grow their portfolios and deliver an unparalleled experience to their accountholders. With a longstanding commitment to service excellence, Primax has been designing and providing support services for banks throughout the U.S. and the Caribbean for over 40 years. For more information, visit www.primax.us.

5 feb

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37 min
17/10/2019

This Week in News: 10/17/19

Hear the latest media and fast food blunders, as well as what’s happening in the music and entertainment industries.

17/10/2019

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9 min
27/05/2025

NASA Federal's Formula for Digital Transformation Success

In this episode of the FIsionaries Podcast from Co:lab 2025, I'm joined by Liam Petraska, Digital Banking Manager at NASA Federal Credit Union. Petraska shares the remarkable story of how the $5.5 billion credit union transformed its member experience from a dated platform with 1.3-star reviews to a modern solution earning 4.8 stars in less than 18 months. He reveals the keys to their success, including strong leadership buy-in, cross-functional collaboration, clear communication strategies, and a culture that embraces continuous evolution. Tune in to discover how NASA Federal approaches vendor selection, manages organizational change, and maintains momentum in the constantly evolving landscape of digital banking.

27/05/2025

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38 min
01/02/2023

How a Data-Led Culture Transforms the Customer Journey

Nothing will ever beat the service you can receive in a conversation with a real human being. But, in an age where people connect through mobile devices more than ever, data and analytics can support engagement across the customer journey. Beyond risk and fraud detection, customer data and analytics can now monitor the financial health and needs of customers and members, including small business clients. My guest on the FIsionaries podcast is Matthew Teoli, VP of Digital Channels at the $1B Florida Credit Union in Gainsville Florida. Matt shares data can personalize banking services and drive member engagement for improved results. Watch the video version of this interview on our YouTube Channel: https://youtube.com/@Alkamitech

01/02/2023

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31 min
24/02/2023

Reimagining Legacy Business Models at Coastal Bank

Community banks and credit unions have taken deposits and made loans to consumers, small businesses and dreamers of all kinds for decades. Over the years, the business model for these institutions has remained virtually the same. But the marketplace has changed. Today, instead of being forced to choose the products that financial institutions offer, customers have come to demand the personalized products that they want from their bank or credit union. My guest on the FIsionaries podcast is Curt Queyrouze, President, Coastal Community Bank. We discuss how a $3.2 billion bank in Everett, Washington is rethinking the products and services offered and the delivery channels used to better serve customers, employees and shareholders.

24/02/2023

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36 min

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