78: Using AI at Work to Rethink Talent and Workforce Strategy with Peter Cappelli

Chris Daigle sits down with Peter Cappelli, Professor of Management at the Wharton School, to explore how AI is changing how companies hire, train, and manage people. Peter breaks down the myths around job displacement, explains why most organizations misunderstand what AI can and cannot automate, and shares how leaders can adapt workforce strategies for the AI era.

They discuss the balance between efficiency and humanity in AI adoption, why prediction and decision-making should stay in human hands, and what executives need to know about reskilling and internal mobility as automation grows. Drawing from research and decades of experience, Peter provides an unfiltered look at what the future of work will truly require from both employees and employers.

🔎 Find Out More About Peter Cappelli

LinkedIn
https://www.linkedin.com/in/peter-cappelli-14936a3/

Book by Peter Cappelli
https://www.pennpress.org/9781613631911/the-future-of-the-office-with-a-new-afterword-by-the-author/

🛠 AI Tools and Resources Mentioned

ChatGPT
https://openai.com/chatgpt

Chief AI Officer Resources
https://chiefaiofficer.com

📌 Chapters

00:00 – Introduction to Peter Cappelli
02:35 – How AI is Reshaping Hiring and Training
07:45 – Separating AI Hype from Workplace Reality
12:20 – Why Prediction Still Needs Human Judgment
17:15 – Redefining Workforce Planning in the AI Age
23:42 – What Executives Get Wrong About Automation
29:30 – Reskilling and Internal Mobility for the Future of Work
35:05 – AI Governance and Trust Inside Organizations
40:18 – Balancing Efficiency with Human Value
44:12 – Advice for Leaders Adopting AI Responsibly
48:20 – How to Connect with Peter Cappelli