Behind the Numbers

Restaurant365

Hosted by Rich Sweeney and Marc Cohen of Restaurant365, Behind The Numbers features in-depth interviews with some of the most prominent and successful figures in the restaurant and hospitality space. Join us each week to learn more about the technology that powers out industry and how you can take advantage in your own business!

  1. HACE 2 DÍAS

    How CORE Distributed $600K in Grants to Restaurant Families Last Year.

    Restaurant workers live and work without paid leave, health benefits, or corporate safety nets. When a crisis hits, whether it is a health emergency, natural disaster, or sudden loss, the financial fall is fast. CORE, the national nonprofit that provides direct financial grants to food and beverage service families, exists to close that gap. This week on Behind the Numbers, Marc Cohen and Rich Sweeney are joined by Jill Chapman, CORE's Corporate Partnership Director, and Kristine Mills, who leads marketing for the organization after 30 years in restaurant and hospitality marketing. Together, they cover exactly how CORE operates, the numbers behind the mission, and what the organization is building in 2026. What you'll hear in this episode: CORE granted over $600,000 to more than 1,000 individuals last year, with funds reaching recipients within two weeks of application74% of CORE grantees list housing as their primary concern at the time of applicationSingle parents make up 56% to 72% of recipients, depending on the year's disaster volumeThe Restaurant365 silver partnership has helped 35 families and delivered 10,000+ meals over two yearsCORE MSO: how restaurant companies can now run branded internal employee assistance programs administered entirely by CORETwo new programs for 2026: Caring for the Classroom (school supplies) and Groceries with Gratitude (holiday meals)The business case: 75% of consumers prefer brands that support their communities; 90% of brands that do report it has been beneficialA first-person grant story from a restaurant worker who went from full-time employment to a hospital bed, unable to walk, in under 72 hours Resources mentioned: CORE website: coregives.orgCORE social media: @coregives on LinkedIn, Instagram, FacebookRestaurant365: restaurant365.com Subscribe to Behind the Numbers on Spotify, Apple Podcasts, YouTube, and all major podcast platforms. Leave a review if this episode was useful to you.

    43 min
  2. 26 FEB

    How Pepper Lunch Is Engineering Consistency, Profitability and Global Growth

    In this episode of Behind the Numbers, presented by R365, Marc Cohen and Rich Sweeney sit down with Troy Hooper, CEO of Hot Palette America and Pepper Lunch. Pepper Lunch operates 560 restaurants across 17 countries and serves more than 40 million plates annually. With a goal of surpassing 1,100 stores by 2030, Troy breaks down how the brand is building a scalable global franchise system rooted in operational precision, supply chain visibility and disciplined KPI management. The conversation explores what Troy calls avoiding becoming “data drunk” and instead focusing on the numbers that truly matter. He explains how Pepper Lunch drives profitability through tight portion control, zero in-store prep labor, and a proprietary induction plate system that reaches 500 degrees in 74 seconds and enables ticket times under five minutes. Troy also shares insights on: Launching kiosks and increasing average check by $5.50Mandating the right tech stack to support franchisee profitabilityOpening in Hawaii and seeing near double check averagesIntroducing value promotions with 20 percent more product at 20 percent lower priceBuilding a 1-to-1 loyalty strategy driven by data and personalizationInvesting in robotics, AI and VR training for the next phase of restaurant operations This episode is a deep dive into what it takes to scale a global fast casual brand while protecting margins, strengthening franchise relationships and maintaining consistency at every level.

    46 min

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Hosted by Rich Sweeney and Marc Cohen of Restaurant365, Behind The Numbers features in-depth interviews with some of the most prominent and successful figures in the restaurant and hospitality space. Join us each week to learn more about the technology that powers out industry and how you can take advantage in your own business!

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